There were no toiletries. On the day of arrival had to call in four times to finally get them. Without hand soap that is. Three days later till the moment we checked out, we still didn’t get it. Arranged a surprise for my kid with the staff, got reassured many times via email all is prepared… on arrival nothing was as arranged. Altogether the hotel seems to run under complete chaos, there is no organisation whatsoever! Bathroom is dirty, no toiletries as mentioned before, no toilet brush to clean up after yourself…. For a 4star hotel with good ratings very surprising. I will definitely not be returning and can not recommend it either