Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
404 von insgesamt 735 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
404
187 von insgesamt 735 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
187
87 von insgesamt 735 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
87
34 von insgesamt 735 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
34
23 von insgesamt 735 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
23
9,0/10
Sauberkeit
8,8/10
Personal & Service
8,2/10
Ausstattung
9,0/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
9. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Tolga am 10. Feb. 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Mirella
Mit dem Partner gereist
14. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Lage, sehr modernes und schönes Hotel.
Saubere Zimmer und nettes Personal
Mirella
Aufenthalt von 2 Nächten im November 2023
Antwort von Asif am 16. Nov. 2023
Dear Mirella,Thank you for taking the time to share your positive feedback about your recent stay at Hotel Amano Covent Garden. We are delighted to hear that you enjoyed our great location and found our hotel to be very modern and nice.It's especially gratifying to know that you appreciated the cleanliness of the rooms and found our staff to be nice. Providing a comfortable and welcoming experience for our guests is our top priority, and we are pleased to have met your expectations.We appreciate your kind words, and we hope to have the pleasure of welcoming you back to Hotel Amano Covent Garden on your future visits.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden
8/10 – Gut
Renate
12. Nov. 2023
Renate
Aufenthalt von 2 Nächten im November 2023
Antwort von Tolga am 14. Nov. 2023
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.
8/10 – Gut
Carsten
Mit der Familie gereist
22. Okt. 2023
Carsten
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Asif am 23. Okt. 2023
Dear Carsten,Thank you for taking the time to rate your recent stay at Hotel Amano Covent Garden. We appreciate your feedback, although we would have loved to hear more about your experience in detail.We hope that your stay with us was comfortable and that you enjoyed our prime location in Covent Garden. Our team strives to provide exceptional service and create memorable experiences for all our guests. If there were any specific aspects of your stay that stood out to you, please feel free to share your thoughts with us. Your feedback is invaluable in helping us maintain our high standards and make any necessary improvements.If there were any areas where we fell short of your expectations, we sincerely apologize. Guest satisfaction is our top priority, and we take all feedback seriously. We would love the opportunity to address any concerns you may have had during your stay. Please do not hesitate to reach out to our guest services team if there is anything specific you would like to discuss.Once again, thank you for choosing Hotel Amano Covent Garden for your stay. We hope to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Katharina
Geschäftlich gereist
16. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Hotel für Business und privates Reisen
24 h Check-in, tolles Zimmer, netter Ausblick in Innenhof, zu empfehlen!!!
Katharina
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Asif am 16. Okt. 2023
Dear Katharina ,Thank you for taking the time to share your experience at Hotel Amano Covent Garden. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback.We understand the importance of convenience, especially for our business travellers, which is why we offer 24-hour check-in service to accommodate your schedule. It's fantastic to know that you found this feature valuable during your stay.We are pleased to hear that you liked your room and the view of our inner courtyard. Providing a comfortable and enjoyable atmosphere is our priority, and we are glad to hear that you found our rooms up to your satisfaction. Our inner courtyard is designed to offer a peaceful and relaxing ambiance, allowing our guests to unwind after a busy day of work or exploring the city.At Hotel Amano Covent Garden, we strive to create memorable experiences for both business and leisure travellers. Your recommendation means the world to us, and we are thrilled that you had a pleasant stay.Thank you once again for choosing Hotel Amano Covent Garden for your business and private trips. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden
8/10 – Gut
Michael
6. Okt. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Michael
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Front Desk am 8. Okt. 2023
Dear “Michael”,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.I am delighted to read that you enjoyed your stay overall.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JessicaDuty Manager
10/10 – Hervorragend
Kevin
Mit dem Partner gereist
2. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean rooms with an awesome rooftop bar
Kevin
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jeremiah F am 4. Okt. 2023
Dear Kevin,Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
4/10 – Schlecht
Daniel
Mit dem Partner gereist
10. Juli 2023
Gut: Personal & Service
All good but the room much much too small. Rather a mousetrap for more than 400€ per nite. Really bad cost benefit relation. Staff very friendly and helpfull
Daniel
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Jeremiah F am 10. Juli 2023
Dear Daniel,Thank you for choosing Hotel AMANO Covent Garden and for taking the time to share your feedback with us.I am saddened to hear that your recent stay with us did not meet your expectations on this occasion. Our Management Team is reviewing your comments and will contact you directly to discuss further.I truly hope that we will be able to welcome you back soon.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
4/10 – Schlecht
lauren
26. Juni 2023
The good: wonderful city views from room and rooftop bar. Great location. Windows were sound proof despite being on busy street. Air conditioning was wonderful.
The bad: upon check-in, there was pee on toilet seat, water stains on shower glass, lots of dust on side tables. Room look tidy but not sanitized. If you are a remote worker, there is no desk in the room and there are no areas to work. You will be kicked out of the rooftop bar and the bar downstairs is used for storage and to handle customer grievances.
lauren
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Katerina Z am 27. Juni 2023
Dear Lauren, Thank you for taking the time to leave us your feedback. I am delighted to hear that you enjoyed our wonderful city views, our great location, our sound-proof rooms and wonderful air conditioning. I am sorry to hear that you experienced some issues with housekeeping. I have flagged this with our housekeeping team for re-training. In future, please do approach reception, so that we may organise a suitable resolution for you. There are a few rooms in our Comfy and above categories that have a writing desk and we'd be happy to accommodate your preferences upon request. The downstairs bar is used for events, which means that you are welcome to use it for work during the day.We hope that we see you again soon! If there is anything we can do for you, please let us know. Yours sincerely, Katerina Duty ManagerHotel AMANO Covent Garden
10/10 – Hervorragend
Stefan
31. Mai 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent team, nice hotel. Breakfast perfect and Restaurant brilliant. Entire team congratulated us for 38th anniversary and surprised us with pralines and chocolates. It was our 2nd stay and we‘ll come back next year. Because of team, hotel and perfect location very close to Covent Garden.
Thank you!
Stefan
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Jeremiah F am 1. Juni 2023
Dear Stefan,Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Achim
Geschäftlich gereist
25. Mai 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Achim
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Jeremiah F am 25. Mai 2023
Dear Achim,Thank you for the lovely review!We are so glad to know that you enjoy your experience at Amano Hotel Covent Garden.We really hope to see you again!Best regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
8/10 – Gut
Thomas
Mit dem Partner gereist
7. Mai 2023
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Zimmer war sauber und schön. Staumöglichkeiten für Gepäck war kaum vorhanden.
Thomas
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Jeremiah F am 8. Mai 2023
Dear Thomas,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. Please be assured that I have shared your feedback with the team and it will be used to improve the service we provide to all our valued guests.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Kim
21. Jan. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kim
Aufenthalt von 2 Nächten im Januar 2023
8/10 – Gut
Gabriele
Mit der Familie gereist
24. Okt. 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Trendiges Hotel mit toller Lage, sehr freundliches Personal, allerdings sind die Zimmer für den Preis wirklich zu klein!
Gabriele
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Silvia C am 24. Okt. 2022
Dear Gabriele,Thank you very much for your kind and very complimentary review with regards to your recent stay and experience here at Amano Hotel Coven Garden.I do hope we can welcome you back in the near future.Kind Regards,Silvia Guest Service Manager.
10/10 – Hervorragend
Robert
Mit dem Partner gereist
26. Juli 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nähe zu Covent Garden und zur U-Bahn
Robert
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Nacht-Manager am 26. Juli 2022
Danke für deine Rückmeldung
8/10 – Gut
Irene Claudia
Mit einer Gruppe gereist
17. Juni 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das normale Zimmer ist zu eng - es hat nicht einmal einen Schrank! Man weiss nicht wohin mit den Koffern
Irene Claudia
Aufenthalt von 4 Nächten im Juni 2022
Antwort von Silvia Craciun am 22. Juli 2022
Thank you very much for choosing to stay with Hotel Amano Covent Garden.
We strive to provide a superior experience for every customer; therefore your feedback is very important to us. We hope we can welcome you back in the near future.
Kind Regards,
Silvia Craciun
Guest Service Manager.
8/10 – Gut
Stefan
6. Juni 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Personal TOP! Preis/Leistung enttäuscht
Stefan
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Hotel Management am 22. Juli 2022
Dear Stefan,
Thank you for reviewing Hotel AMANO Covent Garden.
I am pleased to read that you found the staff to be great.
I hope to have the opportunity to welcome you back very soon!
Kind regards,
Audrey Demerville
Reception Manager
8/10 – Gut
Francine, San Fernando
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is in a great location near to theaters and restaurants.
Very friendly and helpful staff. Comfortable room.
Francine
Aufenthalt von 7 Nächten im April 2024
Antwort von Asif am 13. Mai 2024
Dear Francine,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay at Hotel Amano Covent Garden.It's fantastic to know that you found our location convenient, being near theaters and restaurants. We're also pleased that you had positive interactions with our friendly and helpful staff, and that you found your room comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Bruce
Mit dem Partner gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff from check-in to cleaners were polite and friendly. Breakfast was perfect to set us up for the day. Was surprised to find the toilet and shower were screened off areas of the bedroom and there wasn’t a separate bathroom as such - there was a small sink in the room which was adequate. The partitions are frosted glass, so not really an issue unless you want total privacy for your ablutions. It certainly wouldn’t stop us returning. Only other negative (for us) was that we were looking forward to visiting the rooftop bar but were disappointed to find there was only available space inside and the music was not to our taste (dj playing house music). All said and done, a great option for an overnight stay/mini break in the centre of London. Will definitely be back 😊
Bruce
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asif am 13. Mai 2024
Dear Bruce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay at Hotel Amano Covent Garden.It's wonderful to know that you found all our staff polite and friendly, from check-in to our cleaning team. We're glad that you enjoyed our perfect breakfast to set you up for the day.We appreciate your understanding regarding the layout of the room, with the toilet and shower screened off areas within the bedroom. We understand that preferences for bathroom privacy may vary, and we apologize for any inconvenience this may have caused.Regarding the rooftop bar, we apologize for any disappointment caused by the availability of space and the music selection during your visit. Your feedback is valuable to us, and we will review our offerings to ensure a more enjoyable experience for all guests.We're pleased to hear that despite these minor issues, you still consider Hotel Amano Covent Garden a great option for an overnight stay or mini-break in the central of London. We look forward to welcoming you back, and if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Diana
Mit einer Gruppe gereist, Mit der Familie gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location friendly staff lovely room great stay roof top bar fab
Diana
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Asif am 13. Mai 2024
Dear Diana,Thank you for sharing your feedback! We're thrilled to hear that you had a great stay at Hotel Amano Covent Garden.It's fantastic to know that you enjoyed our great location, friendly staff, and lovely room. We're delighted that you had a fabulous experience at our rooftop bar.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon for another memorable stay!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Claire
Mit der Familie gereist
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, friendly and helpful staff. Rooms are clean and showers are amazing. Staying here again in another week. And I will definitely be back after that as well!
Claire
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Asif am 13. Mai 2024
Dear Claire,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Hotel Amano Covent Garden.It's fantastic to know that you found our location excellent, our staff friendly and helpful, and our rooms clean with amazing showers. We're delighted that you enjoyed your stay so much that you're returning in another week, and we look forward to welcoming you back again after that.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and can't wait to see you again soon!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Morgan
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a great stay at Amano. Rooms are a little on the small side especially if traveling with large or lots of luggage. Beyond that though the room was clean along with the rest of the property. I visited the restaurant and rooftop bar for drinks and both had great service and drinks. Would definitely recommend especially due to the area and walkability. Even with it being in a busy area you couldn’t really hear a thing from your room.
Morgan
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Asif am 13. Mai 2024
Dear Morgan,Thank you for your feedback! We're delighted to hear that you had a great stay at Hotel Amano Covent Garden.We appreciate your understanding regarding the room size, especially when traveling with larger or lots of luggage. It's fantastic to know that despite this, you found your room to be clean, along with the rest of the property.We're pleased that you enjoyed the great service and drinks at both our restaurant and rooftop bar. Your recommendation means a lot to us, and we're glad you appreciated the area's walkability and the peacefulness of our rooms despite being in a busy area.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden
8/10 – Gut
Jesus
Mit der Familie gereist
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place to stay and so convenient on it’s location. Staff is incredibly nice and the hotel restaurant and bar are really nice.
Jesus
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Asif am 13. Mai 2024
Dear Jesus,Thank you for your feedback! We're thrilled to hear that you had a very nice experience at Hotel Amano Covent Garden.It's wonderful to know that you found our hotel to be a very nice place to stay and appreciated its convenient location. We're also delighted that you had positive interactions with our incredibly nice staff and enjoyed our restaurant and bar.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to have the pleasure of welcoming you back soon!Warm regards,Asif Hossain Night ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Cattarina, Truckee
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful, lively place
Cattarina
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 7. Mai 2024
Dear "Cattarina",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Best regards,JessicaGuest Services Manager Hotel AMANO Covent Garden
10/10 – Hervorragend
Johjan
Mit dem Partner gereist
3. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La mejor opción cerca del convent garden, la habitación excepcional.
Johjan
Aufenthalt von 4 Nächten im April 2024
Antwort von Tolga am 3. Mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location and your room being exceptional.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Jamie
Mit einer Gruppe gereist
2. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location! Very clean and comfortable. I would definitely stay there again and highly recommend.
Jamie
Aufenthalt von 4 Nächten im April 2024
Antwort von Tolga am 3. Mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location, your room being very clean and comfortable.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Caroline
1. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Caroline
Aufenthalt von 1 Nacht im April 2024
Antwort von Tolga am 3. Mai 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the hotel generally finding it amazing.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Paul
30. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Paul
Aufenthalt von 4 Nächten im April 2024
Antwort von Tolga am 3. Mai 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Scott
29. Apr. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Scott
Aufenthalt von 4 Nächten im April 2024
Antwort von Tolga am 3. Mai 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Melvin
Mit dem Partner gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very handy for the theatres, shops and restaurants.
Melvin
Aufenthalt von 2 Nächten im April 2024
Antwort von Asif am 30. Apr. 2024
Dear Melvin,Thank you for your feedback! We're delighted to hear that you found our location very convenient for accessing the theatres, shops, and restaurants in the area.At Hotel Amano Covent Garden, we take pride in our prime location, and we're thrilled that it contributed to your enjoyable stay.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We appreciate your support and hope to have the pleasure of welcoming you back soon.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden
8/10 – Gut
Andrew
Mit der Familie gereist
17. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Modern look and feel. Walkable to convent garden. Good amenities provided.
Andrew
Aufenthalt von 1 Nacht im April 2024
Antwort von Tolga am 18. Apr. 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location and the amenities.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
4/10 – Schlecht
Lydia Anne
Mit dem Partner gereist
15. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location, great staff however I found the hotel to be quite shabby. The room was dusty, the paint was peeling and not the standard you would expect.
Upon returning from an evening event, I was disappointed to find marked bed sheets and duvet cover - dark orange and brown stains. The staff were happy enough to provide another room however having to move at 11pm and having a dirty room was extremely disappointing given the price of the hotel.
Lydia Anne
Aufenthalt von 1 Nacht im April 2024
Antwort von Asif am 19. Apr. 2024
Dear Anne,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Amano Covent Garden. We sincerely apologize for the disappointing experience you encountered during your time with us.We are deeply concerned to hear about the issues you encountered with the cleanliness and condition of your room. Please rest assured that this does not reflect the high standards of service and quality that we strive to maintain. We have taken your feedback very seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future.It is truly regrettable that you had to experience inconvenience during your stay, particularly having to relocate rooms late in the evening. We understand the importance of providing a comfortable and seamless experience for our guests, and we apologize for falling short of your expectations in this regard.We sincerely appreciate your understanding and patience in this matter. We hope that you will give us another opportunity to exceed your expectations during your next visit to Hotel Amano Covent Garden. Please do not hesitate to reach out to us directly if there is anything else we can do to make amends for your experience.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.Warm regards,Asif HossainNight ManagerHotel Amano Covent Garden
6/10 – Okay
Jason
15. Apr. 2024
Jason
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk am 7. Mai 2024
Dear “Jason”,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to leave a review.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Best regards,JessicaGuest Services Manager Hotel AMANO Covent Garden
10/10 – Hervorragend
Wendy
15. Apr. 2024
Wendy
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 7. Mai 2024
Dear "Wendy",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Best regards,JessicaGuest Services Manager Hotel AMANO Covent Garden
6/10 – Okay
Sam
Mit dem Partner gereist, Mit einer Gruppe gereist
14. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The staff were really friendly however, our room wasn't good. There was someone else’s hair all over the bed and in the hair dryer. There was someone else's hairbands on the floor and the shower leaked all over the bathroom floor. Our friends were given their room key & the room was already occupied. The blackout curtains dont black anything out because they are fitted too far off the wall. The hotel is very overly priced for what it is. £300 for 1 night isn't what we received.
Sam
Aufenthalt von 1 Nacht im April 2024
Antwort von Svetlana am 15. Apr. 2024
Dear Sam, Thank you for your recent review.I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Amano. Kind Regards, Svetlana Amano Reception Team
10/10 – Hervorragend
Lisa
Mit dem Partner gereist
14. Apr. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Ideal location to stay for having an evening out in covent garden.
Lisa
Aufenthalt von 1 Nacht im April 2024
Antwort von Tolga am 18. Apr. 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
6/10 – Okay
mark
Mit dem Partner gereist
10. Apr. 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The room we had contained very little storage. Just a couple of hangars above the kettle.
No dressing table.
Poor lighting.
Poorly ventilated.
Had to move kettle to plug it in which was dangerous due to there only being a tiny bedside shelf to use. After showers the bathroom floor was soaking despite us being careful. And the room was steamed up as no ventilation. Basic drinks supplied. Our cups had dried lip skin on them yuck! Bed was comfortable and the pillows are great but the matress moves so they fell down the gap by the headboard. Nowhere to store cases and bags.
mark
Aufenthalt von 3 Nächten im April 2024
Antwort von Jeremiah F am 13. Apr. 2024
Dear Mark,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We aim to provide our guests with the best experience and I am disappointed to read that we have failed to meet your expectations on this occasion. Please be assured that I have shared your feedback with the team and it will be used to improve the service we provide to all our valued guests.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Jo-Anne
3. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room smaller than expected, but was fine for two nights.
Jo-Anne
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk am 4. Apr. 2024
Dear "Jo-Anne",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you enjoyed your stay.We look forward to welcoming you back in the near future!Best Regards,JessicaAmano Covent Garden
10/10 – Hervorragend
Janine
Mit dem Partner gereist
31. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place, really convenient for Covent Garden, restaurants, theatres, pubs. Generally a great location. Hotel has nice sized rooms, beds possibly a little hard for some but if you’re only staying a couple of nights this place is perfect. We were too tired to sample the roof top bar (maybe next time) but the restaurant for breakfast was great. Food was tasty, service was very good and fast. Really enjoyed our stay and will return.
Janine
Aufenthalt von 1 Nacht im März 2024
Antwort von Asif am 2. Apr. 2024
Dear Janine,Thank you for choosing Amano Covent Garden for your recent stay, and for sharing your lovely feedback with us. We're delighted to hear that you found our hotel to be convenient for exploring Covent Garden, restaurants, theatres, and pubs, and that you enjoyed our great location.It's fantastic to know that you found the rooms to be nice-sized, and we appreciate your understanding regarding the firmness of the beds. We're glad that you found our restaurant for breakfast to be great, with tasty food and excellent service.We're sorry to hear that you missed out on sampling the rooftop bar, but we hope to welcome you back soon for that experience. We're thrilled that you enjoyed your stay overall and that you're considering returning. If there's anything specific you'd like to experience or if you have any preferences for your future stays, please feel free to let us know.We look forward to welcoming you back to Amano Covent Garden for another enjoyable stay.Best regards,Asif HossainNight ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Lindsay
Geschäftlich gereist
31. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel in a cool area Covent Garden close to many great spots in town
Lindsay
Aufenthalt von 1 Nacht im März 2024
Antwort von Asif am 2. Apr. 2024
Dear Lindsay,Thank you for sharing your feedback about your recent stay at Amano Covent Garden. We're delighted to hear that you found our hotel to be very nice and that you enjoyed our location in the cool area of Covent Garden, close to many great spots in town.If there's anything specific you enjoyed about your stay or if you have any preferences for your future visits, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Amano Covent Garden for another enjoyable stay.Best regards,Asif HossainNight ManagerHotel Amano Covent Garden
6/10 – Okay
Kate
Mit der Familie gereist
30. März 2024
Gut: Personal & Service
Great location but beds are hard and pillows aren’t great. We heard noise from the bar as well which wasn’t great.
Kate
Antwort von Tolga am 31. März 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location.We are sorry to hear that the room you stayed in did not soft bed and pillows, while hearing noise from the rooftop bar.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Susan
29. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Susan
Aufenthalt von 3 Nächten im März 2024
Antwort von Tolga am 31. März 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
8/10 – Gut
Roxanne, Yorba Linda
Mit dem Partner gereist
28. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was nice but very small. The bed essentially occupied the whole space. WiFi only worked in the lobby
Roxanne
Aufenthalt von 3 Nächten im März 2024
Antwort von Tolga am 30. März 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved your room.We are sorry to hear that the room you stayed in did not was very small, and the WIFI didn't work in the room.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
8/10 – Gut
David
27. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
David
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk am 29. März 2024
Dear “David”,Thank you for choosing Hotel AMANO Covent Garden for your recent stay and for taking the time to share your comments with us.We hope to have the opportunity to welcome you back to Hotel AMANO Covent Garden.Kind regards,JessicaGuest Services Manager Hotel AMANO Covent Garden
10/10 – Hervorragend
Rajiv
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
25. März 2024
Gut: Personal & Service und Ausstattung
Rooms were a bit dusty and could use some cleaning
Rajiv
Aufenthalt von 1 Nacht im März 2024
Antwort von Tolga am 30. März 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the hotel in generally.We are sorry to hear that the room you stayed in was a bit dusty.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
paul
22. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
paul
Aufenthalt von 2 Nächten im März 2024
Antwort von Tolga am 25. März 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
8/10 – Gut
Genie
Mit dem Partner gereist
20. März 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Fantastic location a 2 minute walk away from Covent Garden Piazza. The staff were lovely and attentive as well as understanding and kind. Some rooms are slightly more 'used' than others but I believe they are refreshing.
Genie
Aufenthalt von 1 Nacht im März 2024
Antwort von Tolga am 23. März 2024
Thank you for having taken the time to give us your feedback.We are happy to hear that you loved the location and the friendliness of our helpful staff.We are sorry to hear that the room you stayed in did seemed more 'used'.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
2/10 – Ungenügend
Rita
19. März 2024
Rita
Aufenthalt von 3 Nächten im März 2024
Antwort von Jeremiah F am 13. Apr. 2024
Dear Rita,Thank you for choosing Hotel AMANO Covent Garden and for taking the time to share your feedback with us.I am disappointed to hear that your recent stay with us did not meet your expectations on this occasion. Our Management Team is reviewing your comments and will contact you directly to discuss further.I truly hope that we will be able to welcome you back soon.Kind regards,JeremiahGuest Services ManagerHotel Amano Covent Garden
10/10 – Hervorragend
Lisa
12. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lisa
Aufenthalt von 5 Nächten im März 2024
Antwort von Tolga am 14. März 2024
Thank you for having taken the time to give us your feedback.We look forward to welcoming you back at Hotel Amano.Kind Regards,Tolga E.Night Manager
10/10 – Hervorragend
Manuel
11. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Location
Manuel
Aufenthalt von 4 Nächten im März 2024
Antwort von Front Desk am 12. März 2024
Dear "Manuel",Thank you for taking the time to leave a review following your recent stay with us at Hotel AMANO Covent Garden.I am delighted to read that you thoroughly enjoyed your AMANO experience.We look forward to welcoming you back in the near future!Best Regards,JessicaGuest Services Manager Hotel AMANO Covent Garden