Sehr geehrte Nadja,wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihrem Aufenthalt im My Story Hotel Figueira zu teilen.Es freut uns zu hören, dass Sie die zentrale Lage unseres Hotels und die Qualität unserer Zimmerausstattung schätzen konnten. Wir bedauern jedoch, dass die Größe des Zimmers und der Stauraum für Ihr Gepäck nicht Ihren Erwartungen entsprochen haben. Unsere Zimmergrößen variieren, da das Gebäude über 250 Jahre alt ist und umgewandelt wurde, wobei wir stets bemüht sind, unseren Gästen einen angenehmen Aufenthalt zu bieten. Bezüglich der Sauberkeit und Funktionalität des Badezimmers nehmen wir Ihre Anmerkungen ernst, auch wenn dies nicht der Standard ist, den wir anstreben, wie unsere hohen Protokolle zur Sicherheit und Hygiene belegen. Die Bemerkung zu Geräuschsensibilität ist wichtig für uns, und wir möchten darauf hinweisen, dass unsere Zimmer über schallisolierte Fenster verfügen, um unseren Gästen Ruhe zu garantieren. Wir bedauern, sollten Sie dennoch Unannehmlichkeiten erlebt haben. Abschließend sind wir froh, dass Sie den Zustand des Hotels und die Qualität der Annehmlichkeiten im Zimmer positiv hervorgehoben haben.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen und Ihnen einen Aufenthalt zu bereiten, der in jeder Hinsicht Ihren Wünschen entspricht.Mit freundlichen GrüßenInês Cortes Rosa, Hoteldirektorin

Sehr geehrte Clara,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und unsere Sauberkeit, den Zustand des Hotels, den Service und die Ausstattung der Zimmer schätzen. Wir sind stolz darauf, unseren Gästen hochwertige Annehmlichkeiten und einen erstklassigen Service zu bieten, um ihren Aufenthalt so angenehm wie möglich zu gestalten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Freundliche Grüße,

Sehr geehrter Clemens,vielen Dank für Ihre tolle Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit besten Grüßen,Inês Cortes Rosa, Hoteldirektorin

Dear Matthias,Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back in the future. Best regards,Inês Cortes Rosa, General Manager

Lieber Tobias,vielen Dank für Ihre positive Bewertung unseres Hotels!Es freut uns sehr, dass Sie unsere gute Lage und den Service zu schätzen wissen. Wir sind stolz darauf, unseren Gästen einen erstklassigen Service und eine zentrale Lage im Herzen von Lissabon zu bieten, die es Ihnen ermöglicht, die Stadt bequem zu erkunden und die öffentlichen Verkehrsmittel in der Nähe zu nutzen. Wir hoffen, dass Sie auch unsere anderen Annehmlichkeiten wie das Frühstücksbuffet, das Restaurant und die komfortablen Zimmer genossen haben.Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Lissabon wieder bei uns begrüßen zu dürfen. Mit freundlichen GrüßenInês Cortes Rosa, Hoteldirektorin

Sehr geehrte Linh,vielen Dank für Ihre positive Bewertung.Es freut uns sehr, dass Ihnen die zentrale Lage unseres Hotels gefallen hat und Sie die Nähe zu den Sehenswürdigkeiten und Verkehrsanbindungen schätzen konnten. Wir sind auch begeistert, dass Sie unser Frühstücksbuffet mit den verschiedenen Optionen und der Showküche genossen haben.Wir legen großen Wert auf Sauberkeit und Servicequalität, daher freuen wir uns besonders, dass Sie diese Aspekte hervorgehoben haben. Unser Team arbeitet stets daran, unseren Gästen den bestmöglichen Aufenthalt zu bieten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Inês Cortes Rosa, Hoteldirektorin

Sehr geehrter Marcel,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Es freut uns sehr, dass Ihnen unsere zentrale Lage und das ausgiebige Frühstück mit großer Auswahl gut gefallen haben. Wir bedauern jedoch, dass Sie mit der Größe Ihres Zimmers nicht vollends zufrieden waren. Unser Hotel befindet sich in einem über 250 Jahre alten Gebäude, und die Zimmergrößen variieren je nach Buchung. Wir bieten jedoch verschiedene Zimmertypen an, um den unterschiedlichen Bedürfnissen unserer Gäste gerecht zu werden. Bei einer zukünftigen Buchung empfehlen wir Ihnen, eines unserer größeren Zimmer, wie zum Beispiel das Familienzimmer, in Betracht zu ziehen.Vielen Dank auch für Ihre lobenden Worte bezüglich der Freundlichkeit und Hilfsbereitschaft unserer Mitarbeiter, wir werden diese mit Sicherheit an unser Team weiterleiten.Wir hoffen, Sie bei Ihrem nächsten Besuch in Lissabon wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Inês Cortes Rosa, Hoteldirektorin

Sehr geehrter Florian,vielen Dank für Ihre Bewertung!Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Rita Lopo, Hoteldirektorin

Sehr geehrte Franziska,vielen Dank für Ihre Rückmeldung zu unserem Hotel My Story Figueira, Lisbon!Wir haben Ihre Höchstbewertung sehr gerne mit unserem gesamten Team geteilt und bedanken uns bei dieser Gelegenheit ganz herzlich für Ihren Besuch.Gerne würden wir Sie eines Tages wieder begrüßen!Bis dahin verbleiben wir mit freundlichen Grüßen

Lieber Christoph,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Wir freuen uns sehr, dass Sie sich in Ihrem geräumigen Zimmer wohlgefühlt haben und dank unserer Ausstattung und ruhigen Atmosphäre so richtig entspannen konnten. Gerne lesen wir, dass unser Frühstück Ihnen einen guten Start in den Tag ermöglicht hat und Sie unsere gut angebundene Lage zu schätzen gewusst haben.Danke, dass Sie uns weiterempfehlen.Hoffentlich dürfen wir Sie eines Tages erneut bei uns begrüßen.Herzliche Grüße

Sehr geehrte Sandra,vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es hat uns sehr gefreut, dass Sie sich bei uns rundum wohlgefühlt haben und einen schönen Aufenthalt in unserem Hotel genießen konnten. Danke dafür, dass Sie die Sauberkeit unseres Hotels besonders hervorgehoben haben.Mit freundlichen Grüßen,

Caro Rayan,muito agradecemos a sua preferência e avaliação.Tivemos muito gosto na sua visita e ficamos encantados por ter apreciado a sua estadia connosco.Esperamos que tenha aproveitado ao máximo a sua passagem por Lisboa e que considere voltar. Cumprimentos,Inês Cortes Rosa, Gerente Geral

Dear Barbara,Thank you for taking the time to let us know your opinion of your recent stay.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We hope that you will visit us again in the future. Kind regards,Inês Cortes Rosa, General Manager

Dear Carmen,Thank you for your positive feedback.We are thrilled that you had such a pleasant stay with us! Your positive feedback encourages our team to continue upholding the high standards we set for ourselves while constantly improving our services.We look forward to welcoming you back on a future occasion. Best wishes,Inês Cortes Rosa, General Manager

Dear Hayley,Thank you for this positive review.It's wonderful to know that your double room, with its cleanliness and picturesque view of the square, contributed to a memorable experience. Our team is overjoyed that our efforts in maintaining impeccable hotel conditions and providing top-tier service have been recognized. We also take pride in our thoughtfully selected room amenities, designed for comfort and convenience. Your commendations are greatly appreciated and serve as encouragement for us to continue delivering exceptional experiences.We look forward to welcoming you back.Best wishes,Inês Cortes Rosa, General Manager

Dear Marlee,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our excellent location, which offers convenient access to local tours and attractions. Our commitment to safety and cleanliness is paramount, and we are thrilled that these aspects of your stay met your expectations. Moreover, it is gratifying to know that the condition of our hotel contributed positively to your experience.We regret that the air conditioning in your room did not meet our usual high standards. We have a dedicated 24-hour front desk team ready to resolve such issues, and we encourage guests to report any discomforts so we can address them promptly. As for the room size, we strive to maximize comfort within the historical and architectural confines of our emblematic building. Our beds are indeed carefully selected to ensure a restful night's sleep, and we are pleased that you found them comfortable.Your satisfaction with our service is very important to us, and we will continue to strive for excellence in this area.We look forward to welcoming you back. Best wishes,Inês Cortes Rosa, General Manager

Dear Guest,Thank you for this great review.We are thrilled to hear that our efforts to provide early check-in accommodated your needs and contributed to a restful start to your stay. It is our pleasure to maintain spotless rooms, ensuring comfort that resonates with the quality standards of My Story Hotel Figueira. Furthermore, your commendations of our polite and friendly staff, particularly mentioning André, Guilherme, and Rony, are greatly appreciated and serve as a testament to our dedication to service excellence. We strive to create memorable stories for our guests, and it is wonderful to know that we have succeeded in your case.We all look forward to seeing you again in the future. Best regards,Inês Cortes Rosa, General Manager

Dear Robert,Thanks very much for your feedback.We're thrilled to hear that our hotel's location made your city break in Lisbon convenient and that our breakfast selection catered to your dietary needs. It's a joy to know that our team’s friendliness and helpfulness added to your positive experience. We take pride in the unique decor and comfort of our rooms, and we're glad you appreciated the details. Should you have any mobility concerns in the future, we're happy to assist in selecting a room that best suits your needs.We hope to welcome you back. Best wishes,Inês Cortes Rosa, General Manager

Dear José,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future.Kind regards,Inês Cortes Rosa, General Manager

Dear Linda,Thank you for sharing this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion.Best regards,Inês Cortes Rosa, General Manager

Dear William,Thank you for your feedback.We're thrilled to hear that our location was convenient for you and that the complimentary upgrade upon arrival added to the enjoyment of your stay. Our aim is to offer a unique atmosphere, complemented by our nature-inspired interior design and top-quality amenities, and we're glad this resonated with you. We regret to hear about the oversight with the dirty glass and the replenishment of water in your room; this is certainly not reflective of the meticulous standards we strive to maintain. We do offer rooms with both bathtubs and showers. We appreciate your recommendation and are pleased that you found our hotel to be of fantastic value.We hope to welcome you back. Best wishes,Inês Cortes Rosa, General Manager

Caro Rogerio,agradecemos a sua consideração.É com satisfação que sabemos que usufruiu de uma estadia revigorante no conforto do nosso hotel.Esperamos que tenha aproveitado ao máximo a sua visita a Lisboa e que considere voltar. Com os melhores cumprimentos,Inês Cortes Rosa, Gerente Geral

Estimado(a) hóspede,Estamos gratos pelo seu comentário.É com satisfação que sabemos que usufruiu de uma estadia revigorante no conforto do nosso hotel.Esperamos que tenha a oportunidade de regressar em breve. Votos de um excelente Ano Novo,Inês Cortes Rosa, Gerente Geral

Cher Philippe,Merci de nous faire part de votre retour d’expérience positif.Nous nous réjouissons que vous ayez passé un agréable séjour parmi nous et que vous ayez apprécié la décoration, le calme et la propreté de notre établissement.Merci d'avoir mis en avant le service fourni par notre équipe.Bonne année 2024 et au plaisir de vous accueillir pour une autre expérience de qualité,Inês Cortes Rosa, Directrice générale

Estimado hóspede,Muito obrigada por partilhar connosco o seu feedback.Ficamos muito felizes em saber que o nosso hotel atendeu às suas expectativas e que apreciou todo o conforto e hospitalidade que estamos preparados para oferecer. Trabalhamos diariamente para assegurar estadias memoráveis aos nossos hóspedes, logo é sempre gratificante receber feedbacks positivos como o seu.Esperamos que tenha a oportunidade de regressar em breve. Melhores cumprimentos,Inês Cortes Rosa, Gerente Geral

Dear Rebecca,Thank you for reviewing your stay with us.We're thrilled to hear that you enjoyed the comfort of our beds and the excellent condition of our bathrooms. The unique view from your balcony over the historic Plaça da Figueira is indeed one of the many delights our guests can expect. We also appreciate your kind words on the room's cleanliness and furnishings. Regarding the issue you encountered with the key card, we're glad our team were able to assist promptly and ensure the rest of your stay was seamless.We hope to welcome you back for another enjoyable stay.Kind regards,

Dear Debra,We are delighted to read your feedback and thank you for taking the time to share your experience.We're thrilled to hear that our central location in Lisbon provided you with convenient access to dining and transportation options. It's also wonderful to know that our team, especially Vitor, made a positive impact on your stay with their helpfulness and friendliness. We have, however, noted that the construction noise was a concern, and we appreciate your patience as the city works to improve our surroundings. Our hotel is committed to providing a serene environment and we have sound-proof windows to ensure a restful experience for our guests. Nevertheless, your kind words about the cleanliness of our rooms and the overall service are greatly appreciated, and we're glad these contributed to a memorable stay.We look forward to the opportunity to welcome you back in the future.Warm regards,Inês Cortes Rosa, General Manager

Dear Benjamin,Thank you for this review of your recent stay.We are delighted to hear that you had a good stay and appreciated our high standards and friendly service. It's also great that our prime location was perfect for your visit.Furthermore, we are thrilled to know that you enjoyed your dining experience with us.We look forward to having the opportunity to welcome you back for another memorable stay.Kind regards,Inês Cortes Rosa, General Manager

Caro(a) hóspede,agradecemos a avaliação da sua recente estadia connosco.É para nós uma satisfação que tenha optado pelo nosso hotel — e que este tenha ido ao encontro das suas expectativas.Fazemos votos de que regresse em breve.Cordialmente,Inês Cortes Rosa, Gerente Geral

Dear Eleri,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that you appreciated the quiet atmosphere during the night, and found our decor to be to your liking. It's also pleasing to know that the shower met your expectations. We regret to hear about your experience with the room size and comfort. Our hotel offers a variety of room sizes and we strive to ensure that all our guests have a comfortable stay. We understand that the firmness of mattresses can vary in preference, and we're sorry to hear that it did not meet your comfort standards. Regarding the dining experience, we take pride in our restaurant's offerings and are disappointed that the meal did not live up to your expectations. We value your feedback and will address these concerns with our culinary team to ensure that our food quality and presentation are consistently at their best.We do hope to welcome you back in the future.Best wishes,

Beste Hans,Bedankt voor uw review.We zijn blij om te horen dat u tevreden was met onze service en vriendelijkheid van ons personeel. Onze centrale locatie is inderdaad ideaal om de stad te verkennen en gemakkelijk bereikbaar.We betreuren het echter dat u het ontbijt te duur vond. Ons uitgebreide ontbijtbuffet biedt een breed scala aan aan opties, waaronder vers bereide warme gerechten, diverse soorten brood, vers fruit, vleeswaren, kaas en nog veel meer. We streven ernaar om een hoogwaardige en gevarieerde ontbijtbeleving te bieden, maar we begrijpen dat de prijs misschien niet voor iedereen geschikt is. We nemen uw feedback ter harte en zullen dit in overweging nemen bij toekomstige verbeteringen.Hopelijk mogen we u in de toekomst opnieuw ontvangen. Vriendelijke groet,

Dear Matthew,Thank you for your kind feedback.We are thrilled to hear that you appreciated the cleanliness of your room, the hotel's condition, and the excellent service provided by our staff. It's great to know that you found the room comfortable and enjoyed your stay with us.We look forward to welcoming you back in the future. Kind regards,Inês Cortes Rosa, General Manager

Beste Michelle,Hartelijk bedankt voor deze mooie review.We zijn verheugd te horen dat u genoten heeft van onze centrale locatie en de luxe die ons hotel te bieden heeft. Onze nabijheid tot vele bezienswaardigheden en openbaar vervoer maakt het inderdaad gemakkelijk om de stad te verkennen. Het is fijn om te weten dat u tevreden was met de netheid van de kamer, de staat van het hotel, de service en de voorzieningen in de kamer.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,

Cara Sofia,agradecemos o tempo despendido na sua avaliação.Prezamos muito a sua preferência e informamos que ficamos muito surpreendidos com a avaliação atribuída. No entanto, precisaríamos de mais detalhes para saber o que poderá ter ficado aquém das suas expetativas.Estamos disponíveis para qualquer esclarecimento adicional.Atenciosamente,Inês Cortes Rosa, Gerente Geral

Dear Raelene,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you appreciated our excellent location, close to major sightseeing spots, bars, and the metro. It's great to know that you enjoyed our restaurant as well.However, we understand that the size of your room was not to your satisfaction. Our hotel is situated in a building over 250 years old, which results in varying room sizes. We apologize for any inconvenience this may have caused and recommend requesting a larger room for your next stay to ensure a more comfortable experience.We look forward to the pleasure of seeing you again. Best regards,

Estimado Jesús,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que disfrutó de nuestra excelente ubicación y las opciones de transporte cercanas. Agradecemos sus comentarios sobre la limpieza de nuestras habitaciones, ya que trabajamos arduamente para mantener un alto nivel de higiene en todo el hotel.Lamentamos que haya encontrado nuestras habitaciones un poco pequeñas. Nuestro edificio histórico tiene habitaciones de diferentes tamaños, pero todas están diseñadas para brindar comodidad y cuentan con ventanas insonorizadas y comodidades de alta calidad. Para futuras visitas, le recomendamos que consulte nuestras opciones de habitaciones familiares, que ofrecen más espacio y pueden adaptarse mejor a sus necesidades.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,

Dear Elisabeth,Thank you for this positive review of your stay.We are delighted to hear that you found our staff friendly and accommodating. Our team strives to provide exceptional service to all our guests, and it's wonderful to know that we were able to meet your expectations. It's also great to hear that you enjoyed the clean and comfortable rooms. We take pride in maintaining a high standard of cleanliness and providing all the necessary amenities to ensure a pleasant stay for our guests.We look forward to seeing you again. Best wishes,

Dear Kathleen,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Inês Cortes Rosa, General Manager

Hola Francisco,Es reconfortante saber que la habitación con su confort y equipamiento le permitió disfrutar de una muy buena estancia entre nosotros.Muchas gracias por su comentario y esperamos verle pronto de regreso. Un saludo muy cordial,Inês Cortes Rosa, Directora general

Dear Julian,Thank you for taking the time to share your review.We are glad to hear that you found our location excellent and appreciated the cleanliness of the room and the wonderful shower. It's great to know that you enjoyed the provided kettle, robes, and slippers as well. However, we regret to hear about the lack of storage space and the impression you had of our staff. We strive to provide a warm and welcoming atmosphere, and we will take your feedback into consideration for improvement.Regarding the shuttle service, we apologize for any misunderstanding. Our hotel is well-connected to public transport, with nearby metro and train stations, making it easy to reach the airport and other destinations. We encourage our guests to use these options for a more cost-effective journey. We are sorry for any inconvenience this may have caused during your stay.We hope to welcome you here again.All the best.

Dear Guest,Thank you for this great review.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Inês Cortes Rosa, General Manager

Dear Nicola,Thank you for sharing your review.We are delighted to hear that you found our property lovely and our staff helpful and professional. We take pride in maintaining a clean environment for our guests and appreciate your recognition of our efforts.We understand that you found the rooms and bathrooms to be somewhat small. As our hotel is situated in a historic building over 250 years old, room sizes can vary. However, we strive to provide top-quality amenities, such as soundproof windows, 100% cotton linen, high-quality mattresses, and premium RITUALS cosmetics to ensure a comfortable stay for our guests. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,Inês Cortes Rosa, General Manager