Dear Umberto, We are thrilled to hear that your stay with us was nothing short of perfection! Your kind words are greatly appreciated, and we are pleased that you enjoyed your experience at InterContinental Lisbon. Our team works diligently to provide exceptional service, and we are delighted that we were able to make your stay memorable. Thank you for choosing us as your accommodation of choice, and we look forward to welcoming you back for another wonderful stay in the future.SincerelyRita LopoDirector of Guest ExperienceInterContinental Lisbon

Dear Ali,Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had an excellent experience and that your room met your expectations perfectly. We take pride in providing a comfortable and enjoyable stay for our guests.We're also thrilled that our staff members were friendly and accommodating throughout your visit. Our team strives to deliver exceptional service and create a welcoming atmosphere for all guests.We appreciate your suggestion regarding the hotel restaurant. We understand the importance of offering local traditional food options to provide an authentic culinary experience for our guests. We already have a menu of our restaurant dedicated to more traditional-inspired cuisine from "Açores". Island from Portugal were our head Chef is from. We strive to be inclusive and cater to the diverse preferences of our guests. Your feedback encourages us to continue expanding our offerings and ensuring that there is something for everyone.Once again, we sincerely appreciate your kind words and valuable feedback. If there is anything else we can do to enhance your experience or if you have any further comments, please feel free to reach out to our team directly. We look forward to the opportunity of serving you again in the future.Kind regards,João RochaGuest Service Experience ManagerInterContinental Lisbon

Dear Valued Guest Thank you very much for choosing the InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your experience with us. I am very happy to hear the hotel as well as service from our team met all your expectations and it is comments like yours that they strive towards every day. It was a pleasure to have you as our Guest and we look forward to having another opportunity to welcome you in the not too distant future. Yours sincerely Area General Manager

Dear Valued Guest Thank you for choosing the InterContinental Lisbon and for sharing your experience with us. Reading your nice and detailed comments, we are extremely pleased to hear you had a fantastic stay with us and we would like to thank you for such feedback. We highly appreciate our Guests' comments as they help us to improve our service, ensuring that we deliver an experience in line with our Guests' expectations. Thank you especially for commending the staff, it is always great to receive positive comments and I will certainly pass them on the team. It was a real pleasure to have you as our Guest and we look forward to having another opportunity to welcome you in the not too distant future. Yours sincerely Area General Manager

Dear Valued Guest First of all thank you for choosing the InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your comments with us. I am extremely sorry to read about your experience and I would like to present our apologies for any inconvenience caused. After the public areas, since last November we are completely renovating all the rooms. I sincerely hope that we shall be able to regain your confidence at some future date and, in doing so, prove that your experience was an exception rather than a rule. Yours sincerely Area General Manager

Dear Valued Guest Thank you for taking the time to share your experience with us after your most recent stay at InterContinental Lisbon. I am happy to hear that you did enjoy our comfort and facilities. It is our main goal to exceed Guests' expectations making each stay a memorable experience- We do hope to have the pleasure of welcoming you back in the future. Yours sincerely Area General Manager-Portugal.

Dear Valued Guest I thank you very much for taking the time to bring to my attention your comments on the quality of the services provided during your recent stay at InterContinental Lisbon. I was truly sorry to learn that our services were not entirely up to your expectations and I wish to present you my sincere apologies for the inconvenience caused. I also take this opportunity to inform that the negative points you were kind enough to mention were communicated to the respective department Head and instructions given for immediate measures to be taken in order to correct and improve our services. I sincerely hope that we shall be able to regain your confidence at some future date and, in doing so, prove that your experience was an exception rather than a rule. It was a pleasure to have you as our Guest and we look forward to welcoming you back in a near future. Yours sincerely Area General Manager

Dear Valued Guest Thank you for choosing the InterContinental Lisbon and for your comments on your stay. I am happy to read that, in general, you did enjoy the comfort and facilities here. Our main goal is to provide the best to our Guests making rach stay a memorable experience. We look forward to welcoming you again in a near future. Yours sincerely Area General Manager

Dear Eduardo, We are absolutely delighted to hear about your exceptional experience here at InterContinental Lisbon. Providing memorable service is what we aim to do, and we are thrilled that our staff went above and beyond to ensure a good stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable stay soon.Sincerely, Rita LopoDirector of Guest Experience

Dear Lidia, We are thrilled to hear that you enjoyed your stay at InterContinental Lisbon! Providing exceptional service and creating a welcoming atmosphere for our guests is always our priority. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back for another memorable stay in the near future!Sincerely, Rita LopoDirector of Guest Experience

Dear Arturo, Thank you for your kind review of your most recent stay with us! We are thrilled to hear that you had an excellent experience. Your satisfaction is our priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another memorable stay in the near future!Sincerely, Rita LopoDirector of Guest Experience