Innenpool
Verfügbarkeit prüfen

Bewertungen von Best Western Richmond Hotel

2.5 out of 5
Best Western Richmond Hotel
100 Eastern Bypass, Richmond, KY

Bewertungen

7,4

Gut

292 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
355 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
162 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
108 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
84 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,2/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein gut gelegenes Hotel, die Burger neben dran sind ein Traum.....Frühstück für USA ok

4/10 – Schlecht

Dorothy

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Rented rooms that were still in the middle stages of remodeling, and definitely not safe. Long mirror leaning against wall, lamp fixture ( only one) falling off of wall Definitely not worth the money I spent. Shouldn’t have even been rented out
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Christopher, Davis Junction

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It took me three different trips to the front desk with all of my belongings with me because my key card wouldn’t work. They didn’t have a king size bed for me even though I reserved one and Lee paid my room. The bed was extremely uncomfortable, and there was no coffee at breakfast. I would like a full refund of my room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hardy am 13. Mai 2024
Dear Christopher,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Ungenügend

Wayne

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Eizabeth

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property was under construction, the hot tub was out of order, the pool was cold and there was no towels at the pool. Just say the relaxing little night get away was shot too crap!
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Kristina

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Never stayed at this hotel due to the hot tub was not in service. It smelled like old people perfume. They gave us a room key that had somebody’s purse and an open suitcase in the bedroom and mirror was laying on the floor doors look horrible like something you would have at your house for your bedroom doors Would not recommend anyone to Stay here, not worth what they want per night. I don’t think I would pay even $50 a night through this hotel.
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

JAY

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property needs to be shut down for renovations, or the customers need to know prior to booking this wasn't what the pictures showed in the pictures . They claim to have a hot tub and swimming pool ,the hot tub doesn't work and is ice cold along with the pool neither were usable,pool furniture was terrible along with so many safety issues on the property ,as far as the room it had ceiling damage and mold in the bathroom furniture falling apart and dirty , the a/c only worked when it wanted and breakfast was mediocre. Would not recommend staying here there are far to many complaints
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Randy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
My door didnt lock. Dust everywhere Missing paint
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Joshua

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was nothing good to report about.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Matthew

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The attendant at the front desk didn’t understand English or the process.y dad was charged twice for his rooms. The pool Was freezing and half the hotel was under construction. Our keys didn’t work. Housekeeping let us in our room and never asked for identification or proof. Housekeeping was very attentive and nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hardy am 7. Apr. 2024
Dear Matthew,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Okay

jerome

Verbesserungswürdig: Zustand der Unterkunft
Property in poor condition
Aufenthalt von 1 Nacht im April 2024
Antwort von Hardy am 7. Apr. 2024
Dear Jerome,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My room was spacious, clean and the bed is comfortable. The shower was amazing! The staff was very friendly and accommodating.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Pete

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was horrible. Do not waste your money or time. They are very disorganized. We had one couple try to get into our room because they rented it to them after we checked in. Then the phone rang at 1:00am because they couldn’t figure out who was in said room . Just ridiculous and frustrating.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hardy am 31. März 2024
Dear Pete,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Ungenügend

Joe

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Water to toilet was not turned on. No remote in the room. Called three times before a remote was brought to the room and then it did not work. Upon checkout the clerk could not find the room in their system. He then shared that the room is known as the pool room and is normally not rented. The room is in dire need of renovation. I should receive a major discount for the poor service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hardy am 1. Apr. 2024
Dear Joe,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Okay

Gina

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property was not great. Family is road tripping and wanted to stop in Richmond to go to Buccees and I booked this because of VIP rewards. Big time oof. Crawling with EKU college kids and property was worn down. The only thing that was great was the older man at the front desk. Since there were a ton of college kids at the pool the night before I took my girls in the morning. Our key was not working on the reader and the man at the front fixed it for us and even had a sense of humor about it during check out. Property is a 2 star on a good day. Just know that before you book.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hardy am 25. März 2024
Dear Gina,Thank you for completing the survey regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 – Hervorragend

Krystal, allen park

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hot tub was not working is our only complaint.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hardy am 25. März 2024
Dear Krystal,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 – Hervorragend

Becky

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is always top notch.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Thomas

Check in was a bit frustrating for all because they could not find records of payment by Expedia. I had no problem at all at Econo Lodge in Seymour, IN. I guess Wildwood in Florence, KY on 3/28 will be the tie-breaker.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Debbie

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Run down property..broken hot tub..old carpet...portion sizes served for breakfast....we will not be back
Aufenthalt von 1 Nacht im März 2024
Antwort von Hardy am 11. März 2024
Dear Debbie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Ungenügend

misty

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This Best Western was the worst i have ever stayed at. Very 7nclean, the entire hotel smelled of mildew, cery dirty, the doors keys didnt witk on the entrance doors, our room door handle was broken. Once i got i to room it was a horrible smell of old stale mildew, there was a coffee pot but no coffee and i was told they ordered it but hasnt been delivered. When i was ready to pull the bed comforters down i noticed three black hairs on the bed and yellow stains on the pillow. The hot tub couldnt have been 70° cold. If i could give this hotel a negative star review i would -5
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Jim

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
the floor in the shower was dirty and the ceiling was a mess The TV remote was falling apart and the pillows were stained. We have stayed there many times in the past and we realize that they were renovating however that is no excuse for the condition of the rooms they were still renting. Jim Gilchrist
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hardy am 5. März 2024
Dear Jim,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 – Schlecht

STACEY

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Indian owner had his whole family there going in and out of storage with a crying baby. There was a picture of an Indian person like a shrine in the window. Breakfast was limited and gross. Won't ever go back here.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hardy am 5. März 2024
Dear Stacey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Ungenügend

Harley

Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Emma

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Pool and hot tub weren't heated. Most of the equipment in the fitness center was broken in some way.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hardy am 5. März 2024
Dear Emma,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 – Schlecht

Kelly

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Mircea

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Dated, carpet old and not very clean
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Justin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Stephanie

Mit der Familie gereist
Sketchy neighborhood. Out dated rooms. They are doung construction so you hear saws during the day. No elevator. I use a cane and was told when I got there only stairs, they were kinda steep. Prolly wouldnt stay again for that price.
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Amy

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Disappointed stay
The hotel was generally clean but after a long day of travel we was so looking forward to soaking in the jacuzzi. The jacuzzi water was brownish/green & had gunk on the surface of the water. We was so disappointed. The breakfast was not the freshest it could be. Also it wasnt as clean as we would of liked.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Matthew

Verbesserungswürdig: Zustand der Unterkunft
Property was old and outdated. Location was not very good as we saw multiple homeless people around the night before checking in and the morning after. Breakfast was lackluster and they were out of a bunch of stuff (and weren’t refilling it even though it was 30 minutes before it ended. Beds were fine (traditional firm beds like most hotels) but the rooms needed updating and were just pretty “grimy” from years of use. Saw multiple hairs in the shower as well (just poor cleaning). Overall would have been a better choice to go to one of the other hotel options at this exit.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023

2/10 – Ungenügend

Elizabeth

Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Linda

Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Shari

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Never Again!!!
This hotel has decided to be "pet friendly" in every room. We are severely allergic and didn't know this when we booked online. The first room smelled like wet dog. It was awful. The next room was a bit better, but still had an odor. We ended up staying and taking heavy allergy meds because we were completely exhausted. The only good thing about the hotel was the check in woman who apologized over and over and tried to make it right by offering to let us try the second room or refund our money and try to find another hotel. We will NEVER stay at another Best Western as long as they do not set aside rooms that are completely pet free. We love animals, but they should NOT be forced on us in hotels or restaurants or grocery stores. This hotel was also very dated and needs upgrading badly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Ananda

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Micheal

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Harry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was a person actually manning the breakfast buffet. She was a great hostess. Rooms were clean and comfortable.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
Dear Harry,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 – Gut

Jim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
Dear Jim,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Okay

Rosemary

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Ty

Gut: Sauberkeit und Personal & Service
Nice Room. Plenty of parking. Quiet. Breakfast was alright. Coffee was good.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hardy am 30. Dez. 2023
Dear Ty,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 – Gut

Leonard

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I like the convenience. I dislike was a weird smell in the room
Aufenthalt von 1 Nacht im November 2023
Antwort von Hardy am 30. Dez. 2023
Dear Leonard,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Okay

Thomas

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Easy to get to. The room was old and had stains all over the carpet. Breakfast was okay. would have been nice to have fresh fruit.
Aufenthalt von 1 Nacht im November 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Sandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay for the price. Limited decent dining options in the area which has every fast food option. Breakfast selection was okay with a few hot items and bread products.
Aufenthalt von 1 Nacht im November 2023
Antwort von Hardy am 30. Dez. 2023
Dear Sandra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Ungenügend

Nicole

Aufenthalt von 1 Nacht im November 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Philip

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
The floor not cleaning and sheets are ok

6/10 – Okay

Melinda

Mit der Familie gereist
Gut: Komfort des Zimmers
So so accommodations
Room wasn’t ready at check in time but soon after. Room was in decent condition but there was no soap anywhere in the room for washing hands. There was a refillable tissue box in the bathroom but it was empty. The shower had a curtain but no liner - not sure if the curtain was supposed to double as a liner, but it didn’t seem like a water proof material so I’m not sure.
Aufenthalt von 1 Nacht im November 2023
Antwort von Hardy am 30. Dez. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Bob

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like staying at this hotel. When we are in the area, this is where we stay. Very clean, friendly staff and quite area. I have no complaints about my stay at this hotel.
Aufenthalt von 1 Nacht im November 2023
Antwort von Best Western Staff am 8. Nov. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Carol

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hardy am 30. Dez. 2023
Dear Carol,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 – Schlecht

Janice

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property was old and dated would not stay there again
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Best Western Staff am 1. Nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.