I completely understand your frustration with your check-in experience. We at the Courtyard Marriott pride ourselves on not only providing exceptional guest service. But also following all our safety and security procedures. While it took more work to check in without a Photo ID. Our staff was able to find a workaround and get you into your room without compromising your safety. Security is an essential part of what we do, verifying the identity of all our guests, which helps keep the hotel staff and clientele safe. We appreciate your understanding of this issue.We look forward to welcoming you back to our property in the future.

Thank you so much for your 5 out of 5 review! We do our best to provide excellent service! We look forward to welcoming you back in the future!

Thank you so much for the perfect score! I am so glad that you found our hotel not only adequate but exceeding in your expectations! We look forward to hosting you in the future!

Hello Nancy, We appreciate all reviews, both positive and constructive. I am sorry to see that we did not meet your expectations here on property. We hope in the future we can welcome you back and you will give us the opportunity to give you our best service!

Hi John! We are so glad you enjoyed your stay with us here at the Courtyard Marriott in Lenox. We do our best every season to ensure our guests have a wonderful experience here at the Courtyard. We look forward to having you stay with us again in the future!

Hi Thafur! I am so happy you enjoyed the holiday season with us at the Courtyard Marriott in Lenox. Our team works hard to ensure everyone has a pleasant stay, and the holiday season is no different. We are here to provide the cheer.We look forward to welcoming you through our doors in the future!

That is so wonderful to hear, Michael! We love it when our guests take the time to voice their happiness, especially once their stay is over. We look forward to hopefully seeing you again in the future!

Thank you so much for your 5-star review! We appreciate whenever our guests leave feedback, whether it is positive or constructive. We are glad we were able to give you a perfect stay! Please do not hesitate to join us again on your next Berkshire trip!

Thank you for your feedback! Our devotion to select service is what makes our property one of the forefront Marriott properties in the Berkshires! We are so glad you enjoyed your stay with us and look forward to welcoming you back in the future!

Thank you so much for your perfect rating! We work hard to ensure our staff always brings our guests the best quality service. Please do not hesitate to stay with us again for your next trip to the Berkshires!

Hi Albert, I am so sorry you did not enjoy your stay with us at the Courtyard. We strive to give every guest a wonderful stay. In your case, we have fallen short, and we apologize for that. As always, we are committed to excellence and welcome all positive and negative feedback. We hope to welcome you back in the future and get the chance to surprise and delight you!

Hi Deniz, Thank you for leaving such a positive review. We appreciate all feedback from our guests, however we love when our guests are simply satisfied with their stay. We look forward to hosting you again soon!

Thank you so much for your rating! We pride ourselves on the select service we give our guests; our ability to do a lot with a little is one of our most vital qualities. Our long-time repeat guests often comment on the smiling faces and good humor of our entire team.We look forward to welcoming you back to the Courtyard Marriott in Lenox for your next adventure to the Berkshires!

Hi Lisa! Thank you so much for your outstanding review! Our staff appreciates all feedback, and we appreciate you taking the time out of your day to tell us how we did! We hope you will seek us again on your next adventure in the Berkshires!

Thank you so much for your 5/5 rating! Our team works tirelessly to bring you the best possible service. To see that effort paying off is a reason to celebrate! Thank you again for your feedback.We look forward to seeing you on your next trip to the Berkshires!

Hi Nancy, I understand our dining options are limited here on the property. Thank you first for staying with us; we are happy you enjoyed most of your stay in response to our limited dining options. Currently, our staffing numbers do not allow our bistro to function full-time. We are actively seeking new help to correct this issue. We hope you will return and enjoy our bistro once we are fully staffed.

Thank you for your kind words Ann Marie! We appreciate our guests feedback especially in such a positive way! We look forward to having you stay with us again in the future!

Hello Joseph,Thank for taking the time to review our property. I am sorry to hear that your accommodations were not up to our high standards. I understand how this could make for a frustrating experience. I have shared your feedback with housekeeping and maintenance. I hope that this does not deter your from visiting our location in the future for the better stay that you deserve. Have a great rest of your day and thank you for visiting Courtyard by Marriott Lenox Berkshires.

Thank you for taking the time to give us your feedback; we really appreciate it. I am very pleased to know that you enjoyed your recent stay with us as we take pride in offering the best guest experience possible. Please be sure to come back and visit us the next time you are in the Berkshires.

Hello Evangelia,Thank you so much for taking the time to review our property; we really appreciate it! We are happy to know that you found your stay to be very enjoyable. We hope to see you next time you visit the Berkshires! Have a great rest of your day!

Thank you for sharing your experience with us! Hope to see you again!

Thank you for the great feedback! We are glad you enjoyed your stay, and look forward to hosting you again in the future!