Dear Patrick,Thank you for booking at Secrets Lanzarote Resort & Spa and for taking the time to share your experience with others.We are looking forward to having you back!Kind regards,Alejandro Borges

Dear Marco,Thank you for your excellent rating following your recent stay with us.We look forward to welcoming you again very soon at Secrets Lanzarote Resort & Spa.Best wishes,Chloé BinhamGuest Experience Manager

Sehr geehrter Peter,Vielen Dank für Ihren ausgezeichneten Kommentar. Wir freuen uns, dass sich der Enthusiasmus und die Anstrengungen, die wir jeden Tag im Secrets Lanzarote unternehmen, in den Erfahrungen unserer Gäste widerspiegeln.Es freut uns sehr zu wissen, dass Sie einen unschlagbaren Aufenthalt bei uns genossen haben, da wir uns jeden Tag mit viel Liebe um jedes Detail kümmern, damit unsere Gäste einzigartige Erlebnisse auf der Insel genießen können. Es ist schön zu wissen, dass wir dieses Ziel in Ihrem Fall erreicht haben.Im Namen des gesamten Personals würde es uns sehr freuen, Sie bald wieder in unserem Resort begrüßen zu dürfen, wir würden uns freuen, Sie wieder zu betreuen.Mit unseren besten Wünschen,Chloé BinhamGuest Experience Manager

Dear Julia-Sophie,Thank you for your rating following your recent stay with us.We look forward to welcoming you again very soon at Secrets Lanzarote Resort & Spa.Best wishes,Chloé BinhamGuest Experience Manager

Dear Juergen,Thank you for your rating of your recent stay with us at Secrets Lanzarote.We hope to welcome you again in the not too distant future.Warm regards,Chloé BinhamGuest Experience Manager

Estimada Sandra,Gracias por compartir su excelente valoración con nosotros!Esperamos recibirles pronto de nuevo en su casa en Lanzarote, Secrets Lanzarote 5*.Saludos cordiales,Chloé BinhamGuest Experience Manager

Dear Mrs. Anke, Thank you for choosing our Secrets Lanzarote Resort & Spa and for sharing your experience in our hotel. We are glad to read that you enjoyed with us, that is our main goal, the satisfaction of our guests. We are very much looking forward to welcome you back. Best regards from your home in Lanzarote. Aitara Pardo Guest Experience

Sehr Geerhrte Herr Peter, Zunächst einmal vielen Dank für Ihre Reservierung im Hotel Secrets Resorts and Spa*, für Ihren Urlaub in Lanzarote. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen und Ihre Meinung dazu geäußert haben. Wir hoffen, Sie bald wieder in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen,

Sehr geehrte, Danke, dass Sie Ihre Erfahrungen mit uns teilen. Es war mir eine Freude Sie zu bewirten. Wir freuen uns, Sie bald wieder im Secrets Lanzarote begrüßen zu dürfen. Mit freundlichen Grüßen,

Sehr geehrter Kunde, Wir möchten Ihnen zuerst dafür danken, dass Sie das Hotel Hesperia Lanzarote gewählt haben, um Ihren Urlaub zu verbringen, und auch die Zeit, die Sie für diesen Bericht aufgewendet haben. Unser Team ist sehr glücklich, Ihre Worte zu lesen und wir haben alle Ihre Kommentare notiert, um zu verbessern. Wir hoffen, Sie wieder begrüßen zu können. Grüße aus Lanzarote.

Dear Anonymous, We are happy to know that you enjoyed your experience with us here at the Hesperia Lanzarote. Thank you for choosing to spend your holiday with us, and we look forward to having you with us again in the future. Best Regards, Guest Experience Department

Dear Guest, Thank you for choosing the Hesperia Lanzarote as your holidays destination! We hope to see you once again soon. Kind regards, Guest Experience Team

Dear Guest, Thank you for posting your opinion about your recent stay at the Hesperia Lanzarote. The Hotel´s facilities will be refurbished with the upcoming updating project we are already working on. We would be glad to welcome you again soon! Kind regards, Guest Experience Team

Lieber Gast, Danke, dass Sie das Hesperia Lanzarote für Ihren Urlaub gewählt haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir werden Ihre positiven Kommentare an die anderen Abteilungen und das Personal weitergeben. Wir hoffen Sie bald wiederzusehen! Mit freundlichen Grüßen, Guest Experience Team

Lieber Uwe, Danke, dass Sie das Hesperia Lanzarote für Ihren Urlaub gewählt haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir werden Ihre positiven Kommentare an die anderen Abteilungen und das Personal weitergeben. Wir hoffen Sie bald wiederzusehen! Mit freundlichen Grüßen, Guest Experience Team

Dear Guest, Thank you for your comment. We appreciate every kind of feedback, and your opinion is very helpful for us to improve. We are sorry to know that your stay has been affected by some negative aspects. What the need of updating refers, let me inform you that the Hotel will be refurbished in the upcoming months. We remain at your complete disposal should you wish to come back to our Resort. Kind regards from Lanzarote, Guest Experience Team

Dear Maria, Thank you for your comment! It is a pleasure knowing that your stay has been to your liking. On the other hand, we will take your feedback about the soundproofing into account for the upcoming refurbishment. Hoping to see you back soon, do not hesitate to contact us should you have any inquiry. Kind regards, Guest Experience Team

Dear Guest, Thank you for your excellent opinion! We would be delighted to having you here once again soon. Kindest Regards, Guest Experience Team

Dear Juli, Thank you so much for your excellent opinion! It makes us really happy knowing that you enjoyed your stay in the Hesperia Lanzarote. Comments like yours are a real motivation for us to work hard in order to offer an excellent service to our guests. We are already looking forward to welcoming you again! Kind regards, Guest Experience Team

Dear Sasa, Thank you for taking time to express your opinion about your recent stay in the Hesperia Lanzarote. We are sorry to hear that your stay has not been to your liking. What the cleaning of the rooms and the pool areas concerns, let me inform you that your comments has already been passed to their respective departments. As well, your opinion about the hotel´s need of refurbishment will be considered for the upcoming change process it will go through next year. Should you wish to give the Resort a second opportunity, we will be happy to welcoming you back soon! Kind regards, Guest Experience Team

Dear Manuela, Thank you for choosing the Hesperia Lanzarote as your holidays destination! It is a pleasure knowing that you enjoyed your stay in the hotel and the island itself. We hope to see you soon! Kindest regards, Guest Experience Department

Dear Charlotte, Thank you for choosing the Hesperia Lanzarote as your holidays destination. It is a pleasure knowing thatyou enjoyed the Hotel. Your comments will be delivered to the rest of departments and the staff without doubt. On the other hand, we are sorry to hear that you had problems getting a table on the restaurant´s terrace. We hope this had not affected your stay in a negative way. Looking forward to seeing you soon, we remain at your disposal for anything you may need. Kindest regards, Guest Experience Team

Dear Dieter, It is a pleasure knowing that your stay in the Hesperia Lanzarote has been to your liking. Thank you for staying with us, and should you need anything for your next stay please do not hesitate to contacting us. Sunny Regards from Lanzarote, Guest Experience Team

Dear Ario, Thank you for choosing Hesperia Lanzarote 5* Hotel for your vacation on this stunning Island Lanzarote. I will deliver all your compliments about the gastronomy options of our buffet breakfast and dinner to all the staff: they will surely appreciate your feedback. We are happy to know the facilities of our Resort has been of your liking and that our hard working staff were able to exceed your expectations. In addition, I will deliver your compliments to our Animation team, in charge of the daily and evening entertainment/activities, especially to Giovanni. On the other hand, I hope the buffet variety did not deter your stay from being a pleasant one. I will pass all your observations to our Food and Beverage Manager. We hope to see you once again soon! Please do not hesitate to contacting us for anything you may need for your next stay. Kind Regards,

Dear Jürg, Thank you for choosing the Hesperia Lanzarote 5* Hotel for your recent holidays in the Canaries. As you well say, our Resort is located in one of the quietest parts of the whole island, which is near the Marina of Puerto Calero. I am glad you enjoyed it! I would also like to thank you for the lovely words expressed towards our staff. We always do our best to satisfy all our guests! Hopefully we will be lucky to be part of your next Canary experience. For any information you may need on your next booking with us, we remain at your entire disposal. Kind Regards,

Dear Sandra, Thank you for your review! We would be glad to having you here once again soon. Best Regards, Pablo Rey General Manager

Dear Guest, Thank you for your review of the Hesperia Lanzarote Hotel 5*. With no hesitation I will deliver your comments about the room cleanliness to the Housekeeping Department, and we hope to see you once again soon. Sunny Regards from Lanzarote, Pablo Rey General Manager

Dear Ele, We are sorry we did not meet your expectations. Should you decide to give us a second chance, we would be glad to having you here once again. Best Regards, Pablo Rey General Manager

Dear Peter, Thank you for your feedback. We hope to see you again soon in a not too distant future. Best Regards, Pablo Rey General Manager

Dear Guest, Thank you for your review. We are glad the stay has been to your liking. We hope to see you again soon! Best Regards, Pablo Rey General Manager

Dear Guest, Thank you for your review. We really appreciate the fact that the stay has been to your liking, as well as you enjoyed the other two a la carte restaurants of the Resort while you were here! We hope to see you soon, thank you for choosing the Hesperia Lanzarote. Best Regards, Pablo Rey General Manager