Lobby-Lounge

Bewertungen von Lake Louise Inn

3 out of 5
Lake Louise Inn
210 Village Road, Lake Louise, AB

Bewertungen

8,2

Sehr gut

623 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
393 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 8 - Gut" "
179 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 6 - Okay" "
96 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
65 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Marius

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes, sauberes Zimmer mit guten Parkmöglichkeiten direkt vor dem Hotel. Man hätte sogar im Pool schwimmen gehen können. Das Essen war hervorragend und das Personal sehr nett.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 17. Mai 2024
Dear Marius,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes, etwas älteres Hotel in Lake Louise in sehr guter Lage zum Skigebiet. Zimmer groß und sauber, aber etwas in die Jahre gekommen. Super Frühstücksbuffet (extra zu bezahlen) und sehr freundliches Personal.
Aufenthalt von 2 Nächten im März 2024
Antwort von Nataly - Manager on Duty am 27. März 2024
Dear Robert, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

6/10 – Okay

Mathias

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Carlos, Manager on Duty am 23. Okt. 2023
thank you for the review!

10/10 – Hervorragend

Erika

Aufenthalt von 1 Nacht im September 2023
Antwort von Carlos, Manager on Duty am 2. Okt. 2023
Thank you

8/10 – Gut

Pascal

Aufenthalt von 1 Nacht im September 2023
Antwort von Nataly - Manager on Duty am 13. Sept. 2023
Dear Pascal, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 – Gut

Katrin

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Schöne Hotelanlage, nettes Personal, sehr gutes Frühstück (Extrakosten), Zimmer etwas in die Jahre gekommen, aber ok. Sehr zentrale Lage. Direkt gegenüber ein einfaches, aber gutes Restaurant
Aufenthalt von 2 Nächten im August 2023
Antwort von Carlos - Manager on Duty am 3. Sept. 2023
Dear Karin, Thank you for leaving a review. I am glad to hear that our staff were welcoming and you enjoyed the location. Our restaurant staff will be pleased to hear that you enjoyed the food there as well. While not all of our rooms are renovated, we have many that are and much more planned for the near future! We do hope you decide to stay with us again soon!

10/10 – Hervorragend

Carmen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really loved to stay here. Even if the bathroom is a little bit too small for a familiy. Eating at the restaurant was really good and comfortable. Swimming pool is having a hot tub as well. It was good to have this opportunity for relaxing. We would come again.
Antwort von Duty Manager am 1. Aug. 2023
Hello Carmen, Thank you for taking the time to share your feedback with us. I am very happy to hear you enjoyed your overall stay with us, and that you enjoyed all the amenities on the property. Thank you again for your thoughts, and we look forward to welcoming you back in the near future. Kind regards, Justin - Manager on Duty

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Gute Lage aber abgenutzte Zimmer
Recht große Hotelanlage zentral in lake Louise. Die Zimmer müssen dringend einmal renoviert werden. Alles wirkte abgenutzt und in die Jahre gekommen.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Michal Srbecky - Front Office Manager am 14. Juli 2023
Dear Guest, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities such as restaurants and pool area. Your feedback is greatly appreciated and we hope to welcome you back in the near future!

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schlechtes Hotel
2020 haben wir unseren Aufenthalt in diesen Hotel gebucht. Aufgrund von COVID mussten wir unsere Reise absagen. Dieses Hotel hat uns nur einen Gutschein über den Betrag ausgestellt, obwohl uns die Anreise wegen der Pandemie unmöglich war. Als wir im Oktober 2022 nun dieses Gutschein eingelöst haben, waren wir in einem kleinen Zimmer zu zweit untergebracht. Die Zimmer waren nicht sonderlich sauber, sehr klein (zu Zweit und mit zwei Koffern) und richtig alt und herunter gekommen. Das Zimmer war nur ohne Aufzug zu erreichen, bei An- und Abreise war dies ein großes Problem. Im Treppenaufgang hat es auch immer nach Chemikalien gestunken. Das Preis-/Leistungsverhältnis passt leider überhaupt nicht. Wir können dieses Hotel nicht weiter empfehlen und werden es auch bei einem weiteren Urlaub nicht mehr buchen.
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Michal Srbecky - Front Office Manager am 28. Okt. 2022
Dear Valued Guest, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

10/10 – Hervorragend

Melinda, Peoria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property, with great amenities. The staff were very friendly and helpful.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nataly - Manager on Duty am 26. Mai 2024
Dear Melina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Jin

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Very nice and kind
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Jin, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Jinsoo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Jinsoo, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Betty

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location in lake Louise
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Betty Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

4/10 – Schlecht

Jonathan

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
No fridge in room. Could not adjust temperature, very warm, no flow of air, stuffy. Very handy though for a one night stop over!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 26. Mai 2024
Dear Jonathan Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to maintenance issues. We will follow up with our Maintenance Team accordingly. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 – Gut

wanda

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Wanda, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Roland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
FABULOUS
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Roland, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 – Hervorragend

Jessie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient and easy to travel around
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Jessie, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Min

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lake Louise is a small community. The hotel is conveniently located at the community center. Very friendly staff.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Min, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 – Gut

Wangson, Courtenay

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
I wish there is an elevator on this hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Wangson, Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

10/10 – Hervorragend

michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Amy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was lovely and the view, unbeatable. Staff were friendly for the most part and we were able to check in early which was amazing. It was my Birthday and they treated us to a free desert at Timberwolf Pizza.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Amy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 – Hervorragend

Jacqueline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Jacqueline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

eklavya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Eklavya, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 – Hervorragend

Peihai

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Peihai, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 – Hervorragend

Wendy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was perfect for our big group ( 2 bedrooms ) Staff were all helpful and friendly Loved the live music and smores in the gazebo
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Karen am 24. Mai 2024
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office

10/10 – Hervorragend

Zhiying

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Zhiying Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

4/10 – Schlecht

Juan, Bellevue

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The property is well located, however the rooms do not reflect the photos of the room that you actually booked through Expedia. I asked the front desk about this and I was told that they have no control over what Expedia puts on their website. I paid for a "luxury" room and it was all but a luxury, it looked very old. The only positive thing about the room was the mountain view.
Aufenthalt von 3 Nächten im April 2024
Antwort von Nataly - Manager on Duty am 22. Mai 2024
DearJuan, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. We work hard to make every guest's experience a memorable one and this is definitely not the level of service we aim to provide. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Tammy

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Nataly - Manager on Duty am 25. Mai 2024
Dear Tammy, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

2/10 – Ungenügend

Christian Dane

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Female waiter Staff in the Legend restaurant was rude but the food was good. Other male waiters are fine.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 22. Mai 2024
Dear Christian, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. Although I was happy to hear you enjoyed the food at our restaurant, I would like to apologize in regards to the service you received. I am so sorry you felt the service was not up to your standards. We will be addressing this issue and ensuring that this type of behaviour is corrected. This is a standard we do not hold ourselves to, and I am truly sorry you experienced this. Nonetheless, we all trust you had a wonderful time exploring all that Lake Louise has to offer. – Warmest Regards - Nataly - Manager on Duty

10/10 – Hervorragend

Mike, Toronto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The property is nicely maintained. About 10 minutes from Louise lake To our surprise there is restaurant and food options inside it.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 21. Mai 2024
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

4/10 – Schlecht

Gagandeep

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The room shown is picture was not real , no elevator for old people , no water no room service no breakfast, front desk was busy in completely task only , no greetings no smile on the faces
Antwort von Karen am 21. Mai 2024
Dear Gagandeep, thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

2/10 – Ungenügend

Wency

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
我的房間不便宜,看相片誤以為很光新。但實際上是很舊的房間,隔音差,不建議選擇。 我預定另一間在旁邊的酒店,更便宜還更新。
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 21. Mai 2024
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 – Hervorragend

Caroline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to everything with delicious onsite restaurant!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 22. Mai 2024
Dear Caroline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities., especially our Restaurants. It is always nice to know our cooking is appreciated! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 – Gut

Maurizio, Bologna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Grande e con tutto quello che serve.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 20. Mai 2024
Dear Maurizio, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

8/10 – Gut

William

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Huge noise on our second night that the staff were unable to resolve. They said that it was caused by the rain we were having but that seemed illogical. It kept us and others near us from sleeting for a good part of the night. We did not receive any offer of compensation which was very disappointing.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Karen am 20. Mai 2024
Dear William, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the noise complaint with the room. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. I have a note on file that your were offered a room move. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 – Hervorragend

Richard

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good overall
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 20. Mai 2024
Dear Richard, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

6/10 – Okay

Edward, Pleasanton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Overall the stay was okay. Room was clean, building was quiet, nice pool and sauna. Dining didn’t offer limited range of types of food (normally not a big deal but there aren’t many other options in the area) and the breakfast spot doesn’t offer a “regular” breakfast. Even though the main business is in the winter it was uncomfortably warm and there’s no AC. There’s a wall thermostat with cool and fan settings but no function; opened the window overnight and it cooled down but that took all of overnight.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 19. Mai 2024
Dear Edward, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 – Hervorragend

ayesha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nataly - Manager on Duty am 22. Mai 2024
Dear Ayesha, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 – Hervorragend

Martha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pizza at the Timber Wolf cafe was excellent.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sami - Manager on Duty am 20. Mai 2024
Dear Martha,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed the food from Timberwolf. I will be sure to pass this along to our food and beverage department. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 – Hervorragend

Andrew, Damascus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Woodsy inn/motel on edge of town (which is tiny). Very good pasta/pub restaurant. Clean rooms, slightly dated but comfortable in thx woods. Pleasant place to stay, 5 minutes to Lake Louise right off main highway. Quiet.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Karen am 19. Mai 2024
Dear Andrew,, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 – Hervorragend

Robin

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Front desk staff was fantastic after a bit of a wait to check in. Room great. Timerwolf Pizza was amazing. Great staff and hospitality! Will come Again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 19. Mai 2024
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 – Gut

Chithra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was ok. No elevators or microwave.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Karen am 21. Mai 2024
Dear Chithra, thank you for choosing the Lake Louise Inn and for taking the time to share a review. I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. Karen Assistant Front Office Manager

6/10 – Okay

kathleen

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
There is no air conditioning in hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 17. Mai 2024
Dear Kathleen,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

10/10 – Hervorragend

Lee Yew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place. Dinning is expensive
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 17. Mai 2024
Dear Lee Yew, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 – Hervorragend

Murray

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 17. Mai 2024
Dear Murray, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful spot.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 16. Mai 2024
Dear Nicole, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 – Hervorragend

Tanveer

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Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 16. Mai 2024
Dear Tanveer, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

6/10 – Okay

Edwin

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It was not delux as advertised. We did not have access to pool or hot tub. We were placed besides a mechanical room and heard noise all night. As i was woking in the business center someone entered our room while my wife was there without permission. Not coming back
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 16. Mai 2024
Dear Edwin, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
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Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michal Srbecky - Front Office Manager am 16. Mai 2024
Dear Patrick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 – Gut

Josephine Carissa Cacho

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There is no option to turn on the air conditioning when the temperature gets hot in the room in May.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Karen am 15. Mai 2024
Dear Josephine Carissa Cacho, thank you for taking the time to share your feedback with us. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the room temperature. We will follow up with our Maintenance Team accordingly. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards. Karen Assistant Front Office Manager