Allow me to thank you for taking the time to share your thoughts on the experience you had at The Sunway Pyramid Hotel. It gives me great pleasure to hear my team and I have managed to exceed your expectations. In the meantime, we remain hopeful you will get to stay with us again in not so distant future.

Dear Eugene,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Pyramid Hotel

Dear Anthonnette,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel

Dear Tomoko,Thank you very much for taking the time in sharing your experience with us. Nothingpleases us more than to read that our guests enjoyed their stay experience at SunwayPyramid Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Pyramid Hotel

Dear Ms Jennie,Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards, Management of Sunway Pyramid Hotel

Dear Aswathi Winny,Thank you very much for taking the time in sharing your experience with us. Nothingpleases us more than to read that our guests enjoyed their stay experience at SunwayPyramid Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Pyramid Hotel

Dear Hitomi,Thank you so much for sharing your wonderful family staycation experience at SunwayPyramid Hotel! Our rooms with view of the lagoon is indeed a favourite amongst ourguests and I am glad to hear that you enjoyed it as well.We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Pyramid Hotel

Dear Roger, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Hi Noor Faezah, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Jun, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Pothen, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!

Dear Mayu, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Alex, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!

Dear Nur, Thank you for choosing Sunway Pyramid Hotel. We are delighted to now that your stay with us was excellent. We are looking forward to welcoming you again.

Dear Teh, Thank you for choosing Sunway Pyramid Hotel. We are delighted to now that your stay with us was excellent. We are looking forward to welcoming you again.

Dear Fook Seng, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City in the near future!

Dear Kibong, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Ronald, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. Looking forward to welcoming you back soon!

Dear Pothen, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future!

Dear Bee Chen, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Anthonnette, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to learn that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City in the near future!

Dear Yuichiro,Thank you for taking the time to share your recent experience at our hotel, and we trulyvalue and appreciate your feedback. Please accept our sincere apologies for the lapsein service and rest assured that we will investigate and share the points you havehighlighted with the relevant teams for a thorough review.Best Regards ,Management of Sunway Pyramid Hotel

Dear AbdulRahman, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Sook, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn that your staying experience with us is positive and looking forward for your return in the near future.

Dear Geet, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn that your staying experience with us is positive and looking forward for your return in the near future.

Dear Arne, Thank you for staying with Sunway Pyramid hotel. we are glad that you enjoy your stay and we looking forward for your return soon!

Dear Lynette We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Yuichiro, Thank you for staying with us in Sunway Pyramid Hotel. We are sorry that we are not up to your expectation but we hope this will not stop you to stay with us again next time. Looking forward for your return!

Dear OOIENGWAH, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Chuen Yiu, Thank you for choosing to stay with Sunway Pyramid Hotel. We looking forward to welcome you back.

Dear Vincent, Thank you for staying in Sunway Pyramid Hotel and your comment made our day! We are pleased to learn that you enjoy your stay and amenities. Wishing to see you again in the near future.

Dear Khalika, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!

Dear Patrick, Thank you for staying with Sunway Pyramid Hotel.We are pleased to learn that you enjoy the facilities which is very near to you. Unfortunately, at a teachable moment, we are unable to deliver the services that you want to you due to safety practice. We hope you are feeling better and enjoy the remaining of your journey. We looking forward for your return again!

Dear Akira, Thank you for staying with us in Sunway Pyramid Hotel. We are sorry that we are not up to your expectation but we hope this will not stop you to stay with us again next time. Looking forward for your return!

Dear Peter, Thank you for choosing to stay with Sunway Pyramid Hotel. Please accept our sincere apologizes due to the service is not up to your expectation. We have shared the concern to the team and when you return next time, we hope our improvement will impress you.

Dear Mr Chun, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Ms Kheng,Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Lavinia, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn that your stay with us was pleasant and looking forward to see you again!

Dear Guest, Thank you for staying with us in Sunway Pyramid Hotel. Indeed the connection from hotel to mall to theme park is convenience to our guests to explore Sunway City. We are glad that you enjoy your stay and looking forward for your return soon.

Dear Brenda, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Machere, We recognize your time is valuable and appreciate the feedback you have provided on your recent stay with Sunway Pyramid Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! We have escalated the issues mentioned to the related department and the Management for improvement. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, and Sunway Pyramid Hotel is excited to serve you again. Warmest Regards, Shanta Room Division Manager

Dear Gloria, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Guest, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Jessica, Thank you so much for staying with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

Dear Soak wan, Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we will investigate and share the points you have highlighted with the relevant teams for a thorough review.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Norhaini, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Sabrina, Thank you so much for staying with us. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

Dear Geonho, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Yasushi, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

Dear Chong, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!