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Bewertungen von Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

4 out of 5
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Bewertungen

8,8

Hervorragend

212 von insgesamt 419 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
171 von insgesamt 419 Gästebewertungen haben eine Bewertung von 8 - Gut" "
19 von insgesamt 419 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 419 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 419 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Management of Sunway Clio Hotel am 20. Juni 2022
Dear guest, Thank you for your time on rating Sunway Clio Hotel. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!

10/10 – Hervorragend

Christina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Quinn am 29. Okt. 2019
Thank you for your perfect rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean hotel
New hotel with nice rooms, good service and helpful staff. A bit negative is that there is no bar in the hotel itself.
Antwort von Quinn Tee am 30. März 2018
It is feedback such as yours that makes us understand if we are on track to exceeding our guests’ expectations and we are proud to note that we did just that. Thank you for your recognition on our property facilities and services provided by our associates. Sincerely looking forward to your return soon!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswertes Hotel für Business
Antwort von Quinn Tee am 28. Feb. 2018
Thank you for your rating. We appreciate hearing feedback from our guest and we are pleased to hear your stay was exceptional. It would be our pleasure to welcome you back soon.

8/10 – Gut

KAI YIN GABRIEL

Gut: Sauberkeit und Zustand der Unterkunft
good!
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Khairul Khalil

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.
Aufenthalt von 2 Nächten im April 2024
Antwort von Management of Sunway Lagoon Hotel am 17. Apr. 2024
Dear Khairul, Thank you so much for staying with Sunway Lagoon Hotel. We are glad that you enjoyed your stay. Indeed the location next to the mall is convenient for traveler to explore. We looking forward for your return soon!

8/10 – Gut

Freeman

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice view
Aufenthalt von 1 Nacht im April 2024
Antwort von Karen Lee am 12. Apr. 2024
Dear Freeman, Thank you so much for sharing your wonderful family staycation experience at Sunway Lagoon Hotel! Our rooms with view of the lagoon is indeed a favorite amongst our guests and I am glad to hear that you enjoyed it as well. We look forward to welcoming you back to Sunway City in the near future!Warm regardsManagement of Sunway Lagoon Hotel

10/10 – Hervorragend

Sai

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good service , thank you for everything’s 🙏🙏🙏
Aufenthalt von 1 Nacht im April 2024
Antwort von Karen Lee am 8. Apr. 2024
Dear Sai, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Lagoon Hotel

10/10 – Hervorragend

Daryl Keen Hoong

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).
Antwort von Management of Sunway Lagoon Hotel am 26. März 2024
Dear Daryl, Thank you so much for staying with us. We are glad that your stay with us was pleasant and indeed the access to shopping mall, restaurants, theme park are very convenience. We looking forward to welcoming you back again soon!

8/10 – Gut

Burhan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean environment and good service
Aufenthalt von 5 Nächten im März 2024
Antwort von Management of Sunway Lagoon Hotel am 12. März 2024
Dear Burhan, Thank you for staying with Sunway Lagoon Hotel. We are pleased to lean that your stay with us was pleasant. we looking forward for your return soon!

4/10 – Schlecht

Jia Chen

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Karen Lee am 27. Feb. 2024
Dear Jia Chen, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Lagoon Hotel

10/10 – Hervorragend

Junkyu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management of Sunway Lagoon Hotel am 14. Feb. 2024
Dear Junkyu, Thank you for staying with Sunway Lagoon Hotel. we are pleased to learn that you have enjoyed your stay and looking forward to welcoming you again!

8/10 – Gut

CHUNG LUEN

Gut: Sauberkeit und Personal & Service
satisfy
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Management of Sunway Lagoon Hotel am 5. Feb. 2024
Dear Chung Luen, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your staying experience was great! Looking forward to welcoming you back.

10/10 – Hervorragend

TAIJI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
beautiful room and gorgeous vew from the window
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management of Sunway Lagoon Hotel am 5. Feb. 2024
Dear Taiji. Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that you enjoyed your stay and the view outside. We hope to see you again soon.

8/10 – Gut

Pau

Geschäftlich gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Management of Sunway Lagoon Hotel am 28. Jan. 2024
Dear Pau, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 – Hervorragend

TAKAE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was well cleaned and comfortable. Considering the transfer station, it was easier to travel by Grab than by bus or train.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Management of Sunway Lagoon Hotel am 28. Jan. 2024
Dear Takae, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 – Hervorragend

ChengKwee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Management of Sunway Lagoon Hotel am 28. Jan. 2024
Dear ChengKwee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

2/10 – Ungenügend

Larcee

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Staff are quite unperturbed and unaccomodating. Need to learn to speak English for English speaking guests. And need to smile more and be welcoming.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Management of Sunway Lagoon Hotel am 28. Jan. 2024
Dear Larcee, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 – Hervorragend

David

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management of Sunway Lagoon Hotel am 28. Jan. 2024
Dear David, Thank you for staying with Sunway Lagoon Hotel. We are pleased to learn that your stay with us was good. Looking forward to welcoming you back soon.

10/10 – Hervorragend

Ericson

Aufenthalt von 2 Nächten im November 2023
Antwort von Management of Sunway Lagoon Hotel am 24. Nov. 2023
Dear Ericson, It is an absolute pleasure to know that you had a great stay with Sunway Lagoon Hotel and experienced the newly added features and facilities. Thank you very much for your review. Once again, thank you and we look forward to welcoming you back to Sunway Lagoon Hotel in the near future.

10/10 – Hervorragend

Seiji

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ショッピングモール直結で快適です。
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management of Sunway Lagoon Hotel am 22. Okt. 2023
Dear Seiji, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 – Hervorragend

Mohammed

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it. Everything you want is close to you. The room is clean and comfortable. The water park is so fun and amazing The mall is soon good. Highly recommend this hotel!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Management of Sunway Lagoon Hotel am 22. Okt. 2023
Dear Mohammed, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 – Hervorragend

Jacklyn

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good & comfortable stay
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Management of Sunway Lagoon Hotel am 22. Okt. 2023
Dear Jacklyn, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 – Hervorragend

Rina, Chino

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Management of Sunway Resort Hotel am 5. Nov. 2023
Dear Rina, t is an absolute pleasure to know that you had a great stay with Sunway Resort Hotel and experienced the newly added features and facilities. Once again, thank you and we look forward to welcoming you back to Sunway Resort Hotel in the near future.

10/10 – Hervorragend

Pau

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Management of Sunway Lagoon Hotel am 5. Okt. 2023
Dear Pau, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 – Gut

SOAK WAN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy access to shopping mall for meals
Aufenthalt von 10 Nächten im August 2023
Antwort von Management of Sunway Lagoon Hotel am 12. Sept. 2023
Dear Soak Wan, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

4/10 – Schlecht

AHMED

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Not good
Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,
Aufenthalt von 3 Nächten im August 2023
Antwort von Management of Sunway Lagoon Hotel am 11. Sept. 2023
Dear Ahmed, Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we investigated and shared the points you have highlighted with the relevant teams for a thorough review. Our team has reached out to you and looking forward for your return during your next visit.

8/10 – Gut

Lee Kian

Aufenthalt von 3 Nächten im August 2023
Antwort von Management of Sunway Lagoon Hotel am 4. Sept. 2023
Dear Lee Kian, Thank you so much for staying with Sunway Lagoon Hotel. We are pleased that your stay with us were wonderful and looking forward for your return.

10/10 – Hervorragend

Nadia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Management of Sunway Lagoon Hotel am 2. Aug. 2023
Dear Nadia, Thank you for choosing to stay with us again at Sunway Pyramid Hotel. It is for returned guests like yourself that the staff strive to achieve. Will share your review with the team, they will be delighted. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again

8/10 – Gut

Angie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to move around tru walk shopping malls
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Management of Sunway Lagoon Hotel am 27. Juli 2023
Dear Angie, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 – Hervorragend

MyPillow

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Management of Sunway Lagoon Hotel am 11. Aug. 2023
Dear MyPillow, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 – Gut

Masitah

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Management of Sunway Lagoon Hotel am 11. Aug. 2023
Dear Masitah, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

10/10 – Hervorragend

Han Hong

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Management of Sunway Lagoon Hotel am 1. Juni 2023
Dear Han Hong, Thank you for choosing Sunway Lagoon Hotel. we are delighted to learn that you have a good staying experience here and we looking forward to welcome you back in the near future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good centrally located hotel
The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Management of Sunway Lagoon Hotel am 28. Mai 2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We apologize for the inconvenient caused and glad that it was quickly resolved. We look forward to welcoming you back to Sunway City Kuala Lumpur Hotels!

10/10 – Hervorragend

NOERU

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
部屋も広く快適でしたが、シャワーの排水溝がとても狭く、なかなか流れないため途中で水が床に溜まっていました…。シャワーの水圧も弱めでした。 その排水溝問題を除けば、ラグーンやピラミッドが隣にあってアクセス良かったですしとっても快適でした!ありがとうございました。
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Management of Sunway Lagoon Hotel am 28. Mai 2023
Dear Noeru, Thank you for choosing to stay with Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

4/10 – Schlecht

Ka man

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.
Aufenthalt von 6 Nächten im Mai 2023
Antwort von Management of Sunway Lagoon Hotel am 29. Mai 2023
Dear Ms. Ka Man,Greetings from Sunway Lagoon Hotel!First and foremost allow me to apologize over the delay in responding as we were investigating in detail of your highlighted concerns.Ms. Ka Man, we certainly acknowledge the inconvenience you had to go through while having breakfast. This occurrence by no means represents our high standards of service which we extend to all of our guests. All of us at Sunway Lagoon Hotel take pride in providing our guest with the highest standard in hospitality and we regret for any inconvenience caused. Thus we have noted your feedback and will focus an immediate improvement.Ms. Ka Man, although we cannot undo what had occurred, rest assured that some very valuable lesson have been learnt and we sincerely hope that you will be willing to allow us to show you the true side of Sunway hospitality. Please do not hesitate to contact us directly on your next visit and we will be most happy and appreciative to take care of your arrangements personally. Once again, please accept our sincere apologies.

6/10 – Okay

Lai Shan

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Management of Sunway Lagoon Hotel am 14. Juni 2023
Dear Lai Shan, Thank you for choosing Sunway Lagoon Hotel as you preferred hotel. We are glad that your stay was pleasant. Looking forward for your return soon.

10/10 – Hervorragend

Tony Yi Wei

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome
Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.
Aufenthalt von 1 Nacht im April 2023
Antwort von Management of Sunway Lagoon Hotel am 1. Mai 2023
Dear Yi Wei, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

2/10 – Ungenügend

Chun Ming

Verbesserungswürdig: Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im April 2023
Antwort von Management of Sunway Lagoon Hotel am 23. Mai 2023
Dear Chun Ming, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 – Hervorragend

Allan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The great staff were keen to hel ant the room and outlook were outstanding
Aufenthalt von 4 Nächten im April 2023
Antwort von Management of Sunway Lagoon Hotel am 13. Apr. 2023
Dear Allan, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

8/10 – Gut

Giordano

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Molto buono
Stanza ampia e pulita. Personale gentile, internet veloce. Accanto ad un immenso centro commerciale. Molto buono
Aufenthalt von 3 Nächten im März 2023
Antwort von Management of Sunway Lagoon Hotel am 13. Apr. 2023
Dear Giordano, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable
Comfortable stay.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Management of Sunway Lagoon Hotel am 8. März 2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your comfortable stay with us and looking forward for your next visit soon.

10/10 – Hervorragend

LUE, Clovis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Management of Sunway Lagoon Hotel am 13. Apr. 2023
Dear Lue, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Management of Sunway Lagoon Hotel am 8. März 2023
Dear guest, Thank you for choosing Sunway Lagoon Hotel as your preferred accommodation. We are glad to learn about your pleasant stay with us and looking forward for your next visit soon.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Near shopping mall and restaurant. Convinient.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Management of Sunway Lagoon Hotel am 25. Jan. 2023
Dear Guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. The hotel's direct connection to the mall does indeed provide the convenience to all our guests with over 900 retail outlets and complimented by over 170 F&B outlets. We look forward to welcoming you back to Sunway City again!

10/10 – Hervorragend

Abu Talib

10/10 – Hervorragend

Eng Kheng

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

8/10 – Gut

Lye Soon

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Management of Sunway Lagoon Hotel am 25. Jan. 2023
Dear guest, Thank you for choosing to stay with us again at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City again!

8/10 – Gut

Hanson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Management of Sunway Lagoon Hotel am 25. Jan. 2023
Dear Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City!

6/10 – Okay

KIT CHUNG

Aufenthalt von 2 Nächten im November 2022