Dear Guest, Thank you for choosing our hotel for your stay in Cracow. We are delighted about your comments and to hear that you enjoyed our facilities and services .We are looking forward in welcoming you back in order to offer another perfect stay! Magda Marzec Hotel Management.

Dear Guest, Thank you very much for your review about your stay at Q Hotel Plus Kraków. It is always nice when our Guest has a great experience such as yours. We were indeed very glad that you had a memorable stay at our hotel and your recommendation is highly appreciated by the team. All of us look forward to welcoming you back again. Magda Marzec Hotel Management

Dear Sir/Madam, Thank you for your kind words about our hotel. We would like to know, what is the reason of such a low rating. Kind regards,

Dear Madam,Thank you for opinion.Please note, during your stay, heavy snowfall and strong winds were recorded in Poland. Our staff shoveling not only sidewalk, driveway belonging to hotel but also those that belong to the city and should be shoveling by city government (but were not). We did it many times during the day and night for your safety and security.Once again, thank you for opinion.Hope to see you soon!Magda MarzecFront Desk Manager

Dear Sir, Thank you for opinion. Our professional service is a point of pride for us and we are quite disappointed to hear that you felt underperformed in this area. For VIP program participants we offer free bottle of wine, it is marked in our agrrements with travel companies. Please notes, early check in is payable additionaly as well as upgrades to better room standard.In case of any questions, you can always contact us before your arrival.Thank you, once again for making us your choice hotel for stay in Cracow. We look forward to serving you again in the near future. Magda Marzec Front Desk Manager