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Bewertungen von Aminess Liburna Hotel

4 out of 5
Aminess Liburna Hotel
Put od luke 17, Korcula

Bewertungen

8,6

Hervorragend

138 von insgesamt 277 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
92 von insgesamt 277 Gästebewertungen haben eine Bewertung von 8 - Gut" "
26 von insgesamt 277 Gästebewertungen haben eine Bewertung von 6 - Okay" "
12 von insgesamt 277 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 277 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Patric

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Rene

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Irena Šimunić, Hotel Manager am 8. Aug. 2022
Dear Rene, Aminess Liburna Team would like to thank you for your time and effort in reviewing our hotel and services. Guest satisfaction is our number one priority and we have always been guided by that thought. We will continue to upgrade our service so that your next stay with us will leave an even better impression. We hope that you will come again soon. Kindest regards, Aminess Liburna Hotel Management

8/10 – Gut

Rene

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2021
Antwort von Aminess Liburna Hotel Management am 17. Nov. 2021
Dear Rene, thank you for your review. Best regards, Aminess Liburna Hotel Management

10/10 – Hervorragend

Stefano

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2021
Antwort von Aminess Liburna Hotel Management am 17. Nov. 2021
Dear Stefano, thank you for your review. Best regards, Aminess Liburna Hotel Management

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 4 Nächten im August 2019
Antwort von Tereza am 27. Aug. 2019
Dear guest thank you for your review.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Aussicht. Direkt an Meer und Strand. Keine Schlafcouch im Zimmer, wie von Expedia angegeben, daher war das Zimner kleiner als erwartet. Laut Hotel ist das eine falsche Angabe von Expedia, da keine solchen Zimmer vorhanden sind. Trotzdem schöne Räume.
Aufenthalt von 6 Nächten im August 2019
Antwort von Tereza am 17. Aug. 2019
Dear Guest, thank you for your review.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Langweiliger Salzwasserpool, direkter Zugang zum Meer, jedoch nur über glitschige und scharfkantige Steine möglich. Nichts für Kinder! Strandliegen direkt am Hotel Kostenpflichtig!! Personal völlig überfordert und nicht geschult. Jede Bestellung war eine Lotterie... Restaurant abends nur Zutritt mit 300 Kuna Pauschale am Buffet. Die Alternative ist das Terrassenbistro mit schlecht gemachten Pizzen und Toastbrot. Frühstück extrem laut und nur bis 10:00 Uhr. Nichts für Langschläfer. Wir werden nicht wieder kommen.
Aufenthalt von 6 Nächten im Juli 2019
Antwort von Tereza am 5. Aug. 2019
Dear guest,thank you for your review. We will try to improve our service.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Tereza am 30. Juni 2019
Dear Guest, thank you for your review, Kind regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Tereza am 30. Juni 2019
Dear Guest, thank you for your review, Kind regards,

6/10 – Okay

Sandro

Sehr gute Lage, man ist in 10. Min zu Fuss in der Stadt.Essen eher mittelmässig und unfreundliches Personal.
Aufenthalt von 6 Nächten im August 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spitzenausicht und top hotel
Es war ein toller Aufenthalt im Liburna, wir bekamen ein Zimmer mit zwei etwagen, super Blick auf die Altstadt. sehr komfortabel super Zustsnd und sehr gepflegt. Alle mitarbeiter waren sehr freundlich und hilfsbereit. Schlnes grosses umfangreiches Frühstück auf der Terrasse. Parplätze sind kostenlos ind teilweise sigar überdacht Schade dass wir nur eine Nacht eingeplant haben
Aufenthalt von 1 Nacht im Mai 2018
Antwort von Tereza am 7. Juni 2018
Liebe Anonymous, Danke shoen.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
neu renoviertes hotel am stran
wir haben uns die altstadt von korçula angesehen und im hotel libura eine nacht verbracht. neue zimmer im erdtönrn, klein aber fein, modern, geschmackvoll. der ehemals sozialistische bau wurde gelungen modernisiert und in die heutige zeit versetzt

10/10 – Hervorragend

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Marina, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes und neu renoviertes Hotel in Strandnähe.
Das Hotel lag optimal. Der Strand war direkt am Hotel und bot ausreichend Sonnen- sowie Schattenplätze. Das Zentrum von Korcula war leicht zu Fuß erreichbar. Sportlich wurde auch viel geboten. Das Frühstück war reichhaltig und bot viele regionale Spezialitäten.

10/10 – Hervorragend

Jadranka, Zürich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastische Lage
Fantastische Lage, Personal sehr freundlich, das Zimmer war sehr gut ausgestattet und sauber,Frühstück ganz toll und auf der Terasse mit traumhaften Meerblick zu genissen.

10/10 – Hervorragend

Aída

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Local agradável,com linda vista da ilha de Korcula,bom café da manhã,quarto confortável,porém um pouco longe da parte antiga da cidade e do porto,para andar a pé com malas.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great spot.
We loved the location, the views from our room of the old town and the breakfast.
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Rooms have an abnormal lay-out- there is an upstairs with a bedroom and bathroom. Very difficult to get in and out of the tub/shower if you have a mobility issue or are older. Breakfast was adequate. Location is ok- you have to walk through a very poorly lit area with abandoned buildings to get to the hotel from the old town although the walk is only about 10 minutes. Hotel does not live up to the Aminess brand.
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

HECTOR ALEJANDRO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gustó bastante accesible a pie 7 minutos tranquilo incluso disfrutas la caminata para apreciar la orilla de la costa con playas, dónde el agua está limpísima, el hotel buenísimo limpio personal muy atento, es para disfrutar mucho. Una de mis mejores estancias
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Ann

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is quite big and comfortable. It is perhaps, a little tired in decor but is pleasant with some very nice retro furniture. Bedrooms are clean with good sized bathrooms. Breakfast was buffet style and very generous. We noticed a lot of tour companies use this hotel. The view from the dining area is just beautiful. Lovely little swimming areas around the hotel. Easy walk into the old town.
Aufenthalt von 3 Nächten im Oktober 2023

2/10 – Ungenügend

Udayan

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
I had booked a room with a sea side balcony. I had a balcony but it had no sea side view. Hotel said they were booked and rooms were already assigned. I called hotels.com and told them to work with the hotel directly for a full refund. It did not meet my expectation and I really hope Hotels.com can remediate this issue
This was the room I was given as a sea side balcony.
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Michel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très belle chambre c'est comme une suite, deux étages, chambres de bain et salle d'eau, plage en face de l'hôtel, déjeuner excellent, tout est au top.
Aufenthalt von 3 Nächten im September 2023

8/10 – Gut

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice property with pool and access to nearby beach, good breakfast included. 15 min walk to center of town with several hills - get a €10 taxi if you have luggage. Not very responsive via Expedia messages and not available via WhatsApp. Lot of emphasis on selling you additional tours, rentals, etc.
Aufenthalt von 1 Nacht im September 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Dan,Thank you for taking the time to share your feedback on your recent stay at Aminess Hotel Liburna. We appreciate your insights and are glad to hear about the positive aspects of your experience.We're delighted that you enjoyed the property, including the pool and access to the nearby beach. It's also great to know that you found the breakfast to be good. Your tip about taking a taxi for luggage during the 15-minute walk to the town center is valuable information for future guests.We apologize for any inconvenience regarding communication responsiveness via Expedia messages and the unavailability via WhatsApp. We'll review our communication channels to ensure better responsiveness in the future.Additionally, we appreciate your feedback regarding the emphasis on selling additional tours and rentals. We'll take this into consideration and work on finding a balance to ensure a positive guest experience without being overly intrusive.Thank you for choosing Aminess Hotel Liburna, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. If there's anything else you'd like to share or if you have further suggestions, please feel free to reach out.Best regards,Irena Simunic

6/10 – Okay

Amy Jo

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Lovely location and nice staff. Great breakfast. Room and all hotel areas totally outdated and ten years past needing a renovation. Old gross carpets everywhere and very old IKEA type furniture. The location is perfect though.
Aufenthalt von 1 Nacht im September 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Amy Jo,Thank you for taking the time to provide your feedback about your recent stay at Aminess Hotel Liburna. We appreciate your candid remarks and insights.We are pleased to hear that you found our location lovely and our staff nice. It's also great to know that you enjoyed the breakfast.However, we genuinely apologize for any inconvenience caused by the outdated condition of the room and hotel areas. Your comments about the carpets and furniture are duly noted, and we understand the importance of maintaining a fresh and modern atmosphere for our guests.Please know that we take your feedback seriously, and we will be reviewing our facilities for areas of improvement. Renovation plans are essential to ensure that we meet and exceed the expectations of our valued guests.We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with an improved and updated experience. If there's anything specific you'd like to share or if there are particular areas you believe we should focus on, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We value your feedback, and we look forward to the possibility of hosting you again.Best regards,Irena Šimunić

10/10 – Hervorragend

Natasha

Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Sabina

Gut: Personal & Service und Zustand der Unterkunft
The staff at this hotel is exceptional, courteous and very helpful. The property is well located and an easy walk to town. I don’t think the rooms are four star hotel quality. The bed linens are poor quality, you’ll sleep but it won’t feel nice. The bathroom towels are sparse and small, no robes available. This is a three star hotel, at most, judging from other four star properties I’ve stayed at.
Aufenthalt von 1 Nacht im September 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Sabina,Thank you for sharing your feedback about your recent stay at Aminess Hotel Liburna. We genuinely appreciate your time and insights.We are delighted to hear your positive comments about our exceptional and helpful staff and the convenient location of our property. We take great pride in providing excellent service, and we're pleased that our team made a positive impression.However, we are sorry to learn that certain aspects of the room did not meet your expectations. We appreciate your honesty regarding the bed linens and bathroom towels. Your feedback is important to us, and we will certainly review these areas to identify ways to improve the quality and comfort for our guests.It's worth noting that we do offer robes upon request, and we regret if this information was not communicated effectively during your stay. We appreciate your understanding, and we would have been happy to deliver them to your room at any time.Your input is invaluable, and we hope to have the opportunity to welcome you back, providing you with an improved and more satisfying experience. If there are specific areas you would like us to focus on or if there's anything more you'd like to share, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We look forward to the possibility of hosting you again.Best regards,Irena Simunic

10/10 – Hervorragend

Noémie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, with amazing pool and mountain city views
Aufenthalt von 2 Nächten im September 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Noemie,Thank you for taking the time to share your positive experience at Aminess Hotel Liburna! We are delighted to receive your perfect 5/5 rating and appreciate your kind words.It's fantastic to hear that you found our hotel to be great and that you enjoyed the amazing pool and mountain city views. Providing our guests with a memorable and enjoyable experience is our top priority, and we're thrilled that you had such a positive stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to Aminess Hotel Liburna in the future. If there's anything specific you loved about your stay or if there are areas where we can improve, please feel free to share.Thank you for choosing our hotel, and we look forward to the opportunity to host you again.Best regards,Irena Simunic

10/10 – Hervorragend

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place in Korcula
This hotel is in a great location with welcoming staff and a great breakfast. It is easily walkable from the ferry, rather than walking thru streets take the walkway around the waterfront for an easier short walk. The pool and beach are really nice with shade if you want a break from the sun.
Aufenthalt von 2 Nächten im September 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Linda,Thank you for sharing your positive experience at Aminess Hotel Liburna! We are thrilled to receive your 10/10 rating and appreciate your kind words.It's wonderful to hear that you found our hotel to be in a great location and that our staff was welcoming. We're glad you enjoyed the breakfast and the convenience of the location, especially the tip about taking the walkway around the waterfront for an easier and more pleasant stroll from the ferry.We're also pleased that you enjoyed the amenities, including the pool and beach, and that there are options for shade when needed. Providing a comfortable and enjoyable environment for our guests is our top priority, and we're delighted that you had a positive experience.Thank you for choosing Aminess Hotel Liburna, and we look forward to the possibility of welcoming you back for another great stay in Korcula.Best regards,Irena Simunic

8/10 – Gut

Paola

Aufenthalt von 2 Nächten im September 2023

6/10 – Okay

Gina

Mit dem Partner gereist
The view was beautiful! Carpet and sofa were dirty. Hated the stairs to the bedroom
Aufenthalt von 3 Nächten im September 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Gina,Thank you for sharing your feedback about your recent stay at Aminess Hotel Liburna. We appreciate your time and your insights.We're delighted to hear that you enjoyed the beautiful view, but we're sorry to learn about the issues you encountered. Please accept our apologies for any inconvenience caused by the dirty carpet and sofa. We take such matters seriously, and we will address this promptly to ensure a cleaner and more comfortable environment for our guests.We also understand that the stairs to the bedroom were not to your liking. We appreciate your feedback on this matter, and we want to inform you that alternative room options are always available. Our reception staff is more than happy to assist in finding a room that better suits your preferences, including one without stairs.Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and more satisfying experience. If there's anything more you'd like to share or if there are specific areas you'd like us to focus on, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We look forward to the possibility of hosting you again.Best regards,Irena Simunic

8/10 – Gut

Ingrid

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im August 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Ingrid,Thank you for taking the time to share your rating and feedback. We're pleased to hear that you had a positive experience during your stay at Aminess Hotel Liburna.Your rating of 8/10 indicates overall satisfaction, and we appreciate your feedback. If there are specific aspects that contributed to your rating or if there are areas where you believe we can make improvements, we would love to hear more about your experience. Your insights are valuable to us as we continually strive to enhance the guest experience.Thank you for choosing Aminess Hotel Liburna. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay.Best regards,Irena Simunic

10/10 – Hervorragend

Tatjana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear Tatjana,Thank you for taking the time to give us a perfect 10/10 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more about your experience. Your feedback is invaluable to us as we strive to provide the best possible service to our guests.We appreciate your choosing Aminess hotel Liburna, and we look forward to the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Irena

8/10 – Gut

CARLOS

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Staff
Aufenthalt von 8 Nächten im August 2023
Antwort von Irena Šimunić, Hotel Manager am 27. Sept. 2023
Dear CARLOS,Thank you for sharing your feedback with us. We appreciate your time and your choice to stay with us.We noticed that you rated our staff with a 4 out of 5, and we would like to learn more about your experience to ensure we continually improve our services. If there are specific areas where you think we can enhance our staff's performance or if you have any suggestions, we would be grateful to receive more details.Our goal is to provide exceptional service, and your input is valuable in helping us achieve that. Please feel free to reach out to us directly with any additional comments or concerns you may have. We are committed to addressing any areas where we may have fallen short and making sure your future experiences are even more enjoyable.Thank you again for choosing Aminess hotel Liburna, and we look forward to the opportunity to welcome you back and exceed your expectations.Best regards,Irena Šimunić

10/10 – Hervorragend

Wakako, Kotoku

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
素晴らしいロケーションで、シービューの部屋からの素晴らしい景色は忘れられません。お部屋のデザインもモダンで清潔、バスルームや洗面なども使いやすく、とても快適に過ごすことができました。朝食も美味しくて、とても素晴らしいホテルです。
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Wakako,Thank you for the fantastic 5/5 rating and for sharing your positive experience with us! We're delighted to hear that you enjoyed the stunning sea view from your room, and that you found the room design modern, clean, and comfortable, with user-friendly bathroom facilities. We're glad you had a pleasant stay.We're also thrilled that you enjoyed the delicious breakfast, and we greatly appreciate your kind words about our hotel.While we're unable to respond in the same language as your review, we truly value your feedback, and we're grateful for your understanding.We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Kindest regards,Hotel ManagementAminess hotel Liburna

8/10 – Gut

Ivan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Ivan,Thank you for your rating of 8/10. We're glad to hear that you had a positive experience during your stay with us. We appreciate your feedback and want to ensure that we continue to improve based on your input.If there are any specific aspects of your stay that stood out to you or if there are areas where you feel we can make further enhancements to reach a higher rating next time, please don't hesitate to let us know. Your comments help us understand how we can better serve our guests.We value your patronage and hope to have the pleasure of welcoming you back for an even better experience in the future.Kindest regards,Hotel Management Aminess hotel Liburna

10/10 – Hervorragend

Julianna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful waterfront room, excellent views, close walk to old town, quiet during the day to relax.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Julianna,Thank you for the excellent 5/5 rating and for sharing your positive experience with us! We're extremely pleased to hear that you enjoyed the beautiful waterfront room, the breathtaking views, and the proximity to the old town. It's great to know that our location provided a peaceful environment during the day, perfect for relaxation.We truly value your feedback and are delighted that you had such a positive stay. If there's anything else you'd like to share or if there's something specific you loved about your visit, please don't hesitate to let us know.We're looking forward to the pleasure of welcoming you back for another enjoyable stay in the future.Kindest regards,Hotel ManagementAminess hotel Liburna

6/10 – Okay

Janne

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Elendig service
Et så pass dyrt hotell skaper forventninger. Men her har de en alvorlig jobb å gjøre. Altfor få mennesker på jobb, og elendig servicenivå.
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Janne,We sincerely apologize that your experience did not meet the expectations you rightfully have for a hotel at this price point. We deeply value your feedback and we take your concerns seriously.Your comments about the understaffing and poor service level are concerning, and we understand the importance of providing attentive and efficient service to our guests. We will address these issues with our team to ensure that such shortcomings are rectified.We genuinely appreciate your input, as it highlights areas where we can make immediate improvements. If you have any specific suggestions or further details you'd like to share, please don't hesitate to let us know.We hope to have the opportunity to regain your trust and provide you with a more satisfying experience during your next visit.Kindest regards,Hotel ManagementAminess hotel Liburna

6/10 – Okay

Arne

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Arne,Thank you for sharing your rating, and we appreciate your honesty. We're sorry to hear that your experience fell short of your expectations, and we want to apologize for any aspects of your stay that did not meet the standard we aim to provide.Your feedback is invaluable to us, and we would love to understand more about the areas where we can improve. If you have any specific comments or suggestions, we would greatly appreciate hearing them. We're committed to making the necessary changes to ensure a more enjoyable stay for all our guests.We hope you'll consider giving us another chance in the future to provide you with a much better experience that exceeds your expectations.Kindest regards,Hotel ManagementAminess hotel Liburna

6/10 – Okay

JoAnna

Mit dem Partner gereist
Gut: Personal & Service
Starting with the positives, the location is beautiful and convenient to walk to town. Front desk staff were friendly and professional. That’s where the positives end. The room had a terrible smell, like a mix of years of cigarette smoke mixed with damp and mold, probably coming from the carpet. The balcony we paid extra for had a terrible view of a parking lot and garage. The wifi was terrible and didn’t work on the balcony, the restaurant or the pool deck. The food was edible but not much above that.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear JoAnna,We sincerely appreciate your candid feedback about your recent stay at our hotel. While it's great to hear that you enjoyed the beautiful and convenient location, and found our front desk staff friendly and professional, we're truly sorry to hear about the issues you faced during your stay.We deeply regret the room odor issue you encountered, as well as the disappointing view from the balcony, which did not meet your expectations. We understand the importance of a comfortable and pleasant room, and we apologize for falling short in this aspect.Furthermore, we apologize for the inconvenience caused by the poor WiFi connectivity. We understand that reliable internet access is essential for our guests, and we'll look into improving this aspect to ensure a more enjoyable experience for our future guests.Regarding the food, we're sorry it did not exceed your expectations. Your feedback is crucial for us to make necessary improvements in our offerings.We genuinely value your input, and we will take these points seriously as we continuously strive to enhance our guest experience. If there are any other details you'd like to share or if there's anything specific we can do to make up for these shortcomings, please feel free to reach out.We hope you'll consider giving us another opportunity to provide you with a much better experience during your next stay.Kindest regards,Hotel ManagementAminess hotel Liburna

10/10 – Hervorragend

Tatjana

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Tatjana,Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.We look forward to the pleasure of hosting you again in the future, and we'll strive to maintain this high level of service to ensure each of your visits is just as exceptional.If you have any further comments or if there's anything specific you will loved about your stay that you'd like to share, please don't hesitate to reach out.Warm regards,Hotel ManagementAminess hotel Liburna

2/10 – Ungenügend

Michael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We booked and paid for 4 nights. It was so bad we left after one. The water pressure in the shower was fine until you turned the temperature to warm, then it nearly died. The view from the room looked out to a concrete wall. The walk to town is too far to go back and forth conveniently. This was the only bad hotel we experienced in Croatia.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Mr Michael,We deeply apologize for the delay in responding to your concerns earlier. It is not our intention to leave our valued guests without a timely response, and we understand the importance of addressing issues promptly. We regret that we did not meet this expectation during a crucial time when you needed assistance.We appreciate your patience and understanding as you shared your feedback with us. We genuinely value your perspective and are committed to learning from your experience to improve our services. Your comments have not gone unnoticed, and we will use them to take necessary actions to prevent similar situations in the future.Thank you for giving us the opportunity to address these matters, and we hope that, despite this initial setback, you will consider staying with us again in the future. We'll make every effort to ensure a more positive experience and provide you with the exceptional service that you deserve.Kindest regards,Hotel ManagementAminess hotel Liburna

10/10 – Hervorragend

Igor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic facilities, lovely staff and amazing scenery- highly recommended!
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Irena Šimunić, Hotel Manager am 9. Juli 2023
Dear Igor,Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience at our facilities. Our team takes great pride in providing excellent service, and it is heartwarming to know that you found our staff to be lovely. We are also delighted that you enjoyed the amazing scenery surrounding our location.We truly appreciate your recommendation. It means a lot to us that you had such a positive impression of your visit. If there is anything else we can do to enhance your future experiences with us, please do nott hesitate to let us know. We look forward to welcoming you back again soon!Kindest regards,

10/10 – Hervorragend

Michael

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Irena Šimunić, Hotel Manager am 10. Aug. 2023
Dear Michael,We're thrilled to receive your perfect 5/5 rating! Thank you for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it inspires our team to continue delivering excellent service.If there's anything specific that you particularly enjoyed during your stay or if you have any suggestions on how we can further enhance our services, please feel free to share. We're here to make your future stays just as wonderful.We look forward to welcoming you back and providing another outstanding experience.Warm regards,Hotel ManagementAminess hotel Liburna

10/10 – Hervorragend

Carlos

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Irena Šimunić, Hotel Manager am 28. Juni 2023
Dear Carlos,Thank you for your perfect rating of 10/10! We're thrilled to hear that you had such a fantastic experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there's anything specific that stood out to you or any particular staff member who made your stay extra special, we would love to hear more about it. We truly appreciate your positive feedback and recommendation.We hope to have the pleasure of welcoming you back in the future for another outstanding stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Kindest regards,Irena SimunicHotel Manager

8/10 – Gut

Adrien, Québec

Mit dem Partner gereist
3,5 étoiles plutôt que 4 étoiles. Emplacement correct, l'hôtel est plus vieux qu'il n'apparaît sur les photos, la propreté est correcte mais sans plus (les tapis sont vieux et auraient besoin d'un bon lavage), certains draps étaient tachés, la vaisselle au petit déjeuner était parfois sale. La piscine est petite mais agréablement placée pour la vue sur la mer et la vieille ville. Le coût du stationnement est raisonnable (3 euros la journée), l'hôtel est à environ 10-15 minutes à pied pour aller dans la vieille ville, belle vue sur la vieille ville de notre balcon, petit déjeuner copieux. L'accueil par Mme Suzanna était froid et plutôt condescendant, ça a mal débuté notre séjour. Nous avions l'impression de déranger. C'est dommage car sa collègue Mme Daniela était très gentille. Nous recommandons cet hôtel mais il ne faut pas avoir des attentes trop élevées.
Antwort von Irena Šimunić, Hotel Manager am 28. Juni 2023
Dear Adrien,Thank you for your feedback and thank you for visiting us.We appreciate your overall assessment of our hotel, and we understand that your experience fell short of your expectations. We apologize for any inconveniences you encountered during your stay. Our hotel is indeed classified as a 3.5-star property, and we strive to provide a comfortable and enjoyable experience for our guests.Regarding the appearance, we understand that the hotel may appear older than depicted in the photos. We continuously work on maintaining and updating our facilities to ensure they meet the highest standards of comfort and aesthetics.We apologize for any cleanliness issues you encountered, particularly with the carpets and some stained sheets. We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure that our standards are consistently met.We appreciate your positive comments about the pleasant location of our pool, offering a view of the sea and the old town. It's also great to hear that you found the cost of parking reasonable and enjoyed the substantial breakfast.We are concerned to hear about your experience with our receptionist, Mrs. Suzanna. We apologize for any cold or condescending behavior you perceived. We will address this matter with our staff to ensure that all guests are greeted warmly and respectfully. We're glad that Mrs. Daniela provided you with a more positive experience.Thank you for recommending our hotel, although we understand that it may not meet everyone's high expectations. We appreciate your feedback, as it helps us improve and provide a better experience for our guests. If you have any further comments or suggestions, please feel free to share them with us.Kindest regards,Irena SimunicHotel Manager

10/10 – Hervorragend

Mirtill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a suite with a wonderful view of the old town, which was only 10 minutes walking distance. The room was very clean. We had 2 balconies, 1 full and 1 half baths. The staff was excellent. Every day a sumptuous breakfast was served. The view from the terrace of the restaurant was amazing. I would definitely stay here again.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Irena Šimunić, Hotel Manager am 28. Juni 2023
Dear Mirtill,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in our suite with its fantastic view of the old town. We take pride in maintaining a high standard of cleanliness, and we're glad that you found the room to be very clean. It's great to know that you appreciated having two balconies and both a full and half bath in the suite.Our staff strives to provide excellent service, so we're delighted that you had a positive experience with them. We're also pleased to hear that you enjoyed our sumptuous breakfast, served daily. The breathtaking view from the restaurant terrace is indeed a highlight, and we're glad it added to your overall experience.We appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit. If you have any other feedback or requests, please don't hesitate to let us know.Kindest regards,Irena SimunicHotel Manager

8/10 – Gut

adriana

Mit dem Partner gereist
Gut: Sauberkeit
Property location is very good. It’s quiet and walking distance to a beac, restaurants and shops. Hotel is nestled up high overlooking a wonderful bay with the comings and goings of boats/ships. The rooms have carpeting which should be changed but the balcony is perfect. The buffet breakfast is not missing anything and is good. The only unpleasant experience was check-in and any interaction with Susana at reception. She should not be the first person one meets upon arrival at the hotel. She is stoic and not customer oriented and unfriendly. You get the feeling she has contempt for the patrons. All other interactions with personnel were friendly courteous and kind.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Irena Šimunić, Hotel Manager am 28. Juni 2023
Dear Adriana,Thank you for your review! We appreciate your positive feedback about the excellent location of our property. It's wonderful to hear that you enjoyed the quiet surroundings and the convenience of being within walking distance to the beach, restaurants, and shops. The view of the bay with the boats and ships sounds truly mesmerizing.We appreciate your feedback regarding the carpeting in the rooms. We understand that preferences for room features can vary, and we take note of your suggestion for potential improvements. On the other hand, we're glad to hear that you found the balcony perfect, providing you with a pleasant space to relax and enjoy the surroundings.It's great to know that you found the buffet breakfast to be satisfying and well-rounded. We strive to offer a variety of options to cater to different tastes and preferences.We apologize for any inconvenience you experienced during check-in and interactions with Susana at the reception. We take your feedback seriously, and we will address this matter internally to ensure that all of our guests receive friendly and customer-oriented service from our team members. We appreciate your understanding and would like to assure you that this is not indicative of our usual standards.Thank you for acknowledging the friendly, courteous, and kind interactions you had with the rest of our staff. We value our guests' satisfaction, and it's always rewarding to hear that our team members have made a positive impression.We appreciate your valuable feedback and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Kindest regards,Irena SimunicHotel Manager

10/10 – Hervorragend

deena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great clean accomodation .. pool faculties great breakfast excellent great value close to old town and ferry
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Irena Šimunić, Hotel Manager am 7. Juni 2023
Dear Deena,Thank you for the perfect rating of 5/5! We are thrilled to hear that you had a great experience with us.We take pride in providing clean and comfortable accommodations for our guests, and we are glad that you found our facilities and breakfast to be excellent. We are also pleased that you found our location convenient, close to the old town and ferry.Thank you for choosing our hotel and awarding us a perfect rating. We appreciate your feedback and recommendation. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 – Gut

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Irena Šimunić, Hotel Manager am 7. Juni 2023
Dear Andreas,Thank you for the rating of 8/10. We appreciate your feedback and are glad to hear that overall, you had a positive experience with us.We value your input and are always looking for ways to improve. If there are any specific areas where we can enhance your experience, please let us know.Thank you for choosing Aminess hotel Liburna, and we hope to have the opportunity to exceed your expectations in the future.