Dear Mr. Norbert,Greetings from The Ritz-Carlton, Koh Samui!Thank you for your feedback below, please accept my sincere apology for the unpleasant experience at the beach side, we do appreciate your inputs and will take the necessary action to ensure that our beach front is consistently cleaned and the sun bed and umbrellas are always available on the beach side.Thank you again and we look forward to welcoming you again at our resort and we will make sure you have flawless experience during your stay!

Dear Orhan, Greetings from The Ritz-Carlton, Koh Samui! We are so glad to read your feedback, we can't thank you enough for expressing how you felt about our resort. Looking forward to welcoming you in our resort in the future Please stay safe and healthy. Best Regards, Mohannad

Dear Randeep,Thank you for taking the time to post a review of your stay at The Ritz-Carlton, Koh Samui.We appreciate your feedback in regards to the service during your stay with us and will make sure to pass your concerns to the team.Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you back to The Ritz-Carlton, Koh Samui in the future.Best regards,The Management

Dear Sid,Thank you for taking the time to post a review of your recent experience at The Ritz-Carlton, Koh Samui.We apologize for the inconvenience you experienced regarding the buggy waiting time, and we sincerely appreciate you sharing your feedback. Rest assured, we will convey your concerns to the team.We hope to have the opportunity to welcome you back in the future.Best regards,The Management

Dear IVY TAN,Thank you for taking the time to share your recent experience at The Ritz-Carlton, Koh Samui. We're delighted to hear that overall, you enjoyed your stay at our resort and appreciated its tranquil atmosphere.We understand your concerns regarding the allocation of your ground floor unit without a view and the encounters with wildlife near your accommodation. We sincerely apologize for any discomfort this may have caused. While our proximity to nature is one of our distinguishing features, we acknowledge that it may not suit everyone's preferences. We also appreciate your comments regarding transportation logistics and the inconvenience it may have caused in accessing tours and taxis. Despite these challenges, we are pleased to hear that you still found your overall stay at our resort pleasant. We hope to have the opportunity to welcome you back in the future, ensuring a more seamless and enjoyable experience.Best regards,The Management

Dear Desiree,Thank you for taking the time to post a review of your recent stay at The Ritz-Carlton, Koh Samui. We are absolutely delighted to hear that you had a wonderful experience during your stay with us.It brings us joy to know that you found our breakfast buffet delightful and that our service exceeded your expectations. We're thrilled to hear that you enjoyed our beach and pool area. Your observation about the beach being a bit rocky is duly noted, and we appreciate you bringing it to our attention. For families with small children, our pool area indeed offers a safe and enjoyable alternative.We value your feedback as it helps us continually improve and enhance our guests' experiences. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Best regards,The Management

Dear Motoko,Thank you for taking the time to post a review of your recent stay at The Ritz-Carlton, Koh Samui.We're pleased to know that you had a relaxing stay with us and hope to have another opportunity to welcoming you back in the future.Please do not hesitate to contact us directly if you require any special arrangements for your next visit.Best regards,The Management