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Bewertungen von Centara Reserve Samui

5 out of 5
Centara Reserve Samui
38/2 Moo 3, Borpud, Surat Thani,, Koh Samui, Koh Samui

Bewertungen

9,4

Außergewöhnlich

131 von insgesamt 159 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
16 von insgesamt 159 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 159 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 159 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 159 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,8/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Eyvindur

Aufenthalt von 5 Nächten im März 2024

10/10 – Hervorragend

Oliver

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Truly a 5* hotel!
Very nice and clean hotel which pays attention to details (such as free water all day long with refills every few minutes even at the pool, water and snacks at the gym etc.), super friendly and helpful staff, spacious room with a beautiful view (we has a Kingbed room Reserve Ocean), modern gym and very good food in its restaurants! Would definitely recommend and come again!
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Mam am 19. Feb. 2024
Dear Mr. Oliver LeisingerThank you very much for a lovely review with a high rating. We are glad to hear that you and your family had a pleasant stay with us and enjoyed the facilities. Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

8/10 – Gut

Jakob

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles in allem ein toller Aufenthalt. :) Wir kommen gerne wieder.
Aufenthalt von 11 Nächten im Januar 2024
Antwort von Mam am 19. Feb. 2024
Dear Mr. Jakob CappelThank you very much for taking time to share your feedback with a high rating. We are happy to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Nino

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Deny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im November 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A true 5 star plus experience
One of the best hotels I have ever been. Great service, attention to detail, fabulous breakfast and very nice rooms and pool area!
Aufenthalt von 2 Nächten im November 2023
Antwort von Mam am 22. Nov. 2023
Dear GuestThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Hamon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful Hotel with awesome Pool, Beach and Spa. Service and People are great. Highly recommend
Aufenthalt von 3 Nächten im November 2023
Antwort von Mam am 10. Nov. 2023
Dear Mr. Hamon Hedayati Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Deborah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing is too much trouble at this hotel, we were a family group travelling with a 2year old in the group & every small detail to accommodate the whole group were met. Every staff member without exception always greeted us with a smile & were always very helpful. The hotel is very clean in all areas. There is a great choice of restaurants & poolside drinks/food. Located directly on the beach is also a huge plus. The hotel grodbs & garden are kept to a pristine standard. All in all there is nothing not to like about this hotel & it is definitely a hotel we would all love to return to. Thank you everyone at Centara Reserve for an amazing holiday.
Aufenthalt von 9 Nächten im Mai 2024

10/10 – Hervorragend

TAKASHI

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

ofir

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

??

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
スタッフの方がとても親切です。 早めのチェックインに対応してくれて、部屋もグレードアップしてくれました。 最大限顧客の要望を聞いてくれる姿勢が素晴らしいと感じました。
Aufenthalt von 1 Nacht im April 2024
Antwort von Mam am 1. Mai 2024
Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Piero

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent perfect
Aufenthalt von 4 Nächten im April 2024

4/10 – Schlecht

Troy Anthony

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
First, upon arrival to the room, we were greeted to a basket of used feminine pads. The resort apologized with a cheap bottle of wine. We also encountered dirty glasses in our room on multiple days and also at breakfast. And the air conditioning worked sometimes and at other times not. The only positive thing was the staff were very nice and tried hard. I expect the hotel to apologize for the inconvenience so that others potential guests will ignore this review and stay at the resort. But the same old tired apologies I’ve read by theses resorts are just that. More to the point, they’re b.s. And I’m sorry to have to post such a bad review. However, I spent $2500 for four nights at what was supposed to be a 5 star luxury resort. It is not luxurious and they should be ashamed of themselves. If you’re reading this and don’t want to be disappointed, please stay at the Conrad or Six Senses or some other resort.
Aufenthalt von 4 Nächten im April 2024
Antwort von Mam am 18. Apr. 2024
Dear Mr. Troy Anthony I recognize your time is valuable and appreciate the feedback you have provided. We truly appreciate the time to share your thoughts regarding your experiences.We are grateful you bringing it to our attention regards your experienced and especially the cleanliness in the room and the condition of the A/C was not stable. These are such a constructive feedback. I sincerely apologize for failing to meet your expectations and this was not the experience that we want our guest to encounter during the stay. I have shared your message appropriately within our management team so that we can improve our services to meet and exceed expectations. This is a teachable moment for us, we have discussed our service standards and reviewed improvement opportunities in the service we provide. Rest assured that this is not the standard of service quality that we want our guests to experience, and we will ensure the improvement is made forthwith in order to maintain our service standard with consistently services provide to our value guest. Once again, we appreciate you taking the time to share your feedback. We are looking forward to an opportunity to welcome you back to our hotel in the near future, please let us know for any further assistance you may require.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

4/10 – Schlecht

FREDERIC

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Two stars only not because of Centara but Expedia. Booked 10 nights and flight was delayed for 24hrs by United Airlines due to crew swap issues resulting to over $1,000 in unplanned layover expenses (One night in Singapore and one night charged at Centara that we didn’t use because of the flight delay). Awful experience with United Airlines…
Aufenthalt von 10 Nächten im März 2024
Antwort von Mam am 10. Apr. 2024
Dear FREDERICThank you for your staying at Centara Reserve Samui and for taking time to share your feedback with us. I am sorry to hear about the problem that you have encountered with the airline and the booking system. We hope to have the chance to welcome you again. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Zeezee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a lovely place to stay. Walking distance to amenities.
Aufenthalt von 6 Nächten im März 2024
Antwort von Mam am 27. März 2024
Dear ZeezeeThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours Thitichayakorn Bualard Quality Assurance and Hygiene Manager

10/10 – Hervorragend

yoshiko

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
良かったです
Aufenthalt von 3 Nächten im März 2024
Antwort von Mam am 27. März 2024
Dear Yoshiko SanThank you very much for taking time to share your positive feedback with with a high rating.We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

4/10 – Schlecht

alberto

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Il contesto: hotel 5 stelle Bene camera vista mare deluxe senza nessun mobile e piani d appoggio (solo 3 cassetti in cui sopra la cassaforte che genera un piccolo ripiano) 6 attaccapanni ad in basso un ripiano unico In camera nessun mobile e quindi nessun ripiano Forse si dimenticano che essendo un hotel per vacanze gli ospiti si portano le valigie e di conseguenza hanno bisogno di spazi adeguati Il bagno anche qui a malapena ci si poteva appoggiare un beauty Prese elettriche malconcie che facevano contatto supportandole verso l alto con spessori di fortuna Ci hanno poi portato 3 cassettiere di cui una con cassetti rotti Che dire Sembra impossibile ma questo è quanto Ci siamo chiesti io e mia moglie che forse era una camera in cui prima c è stato un neonato e che per posizionare la culla hanno tolto i mobili No. !!tutte le camere da noi viste mentre facevano le pulizie erano senza mobili!!! Non aggiungo altro Qualsiasi hotel in zona anche con classificazione inferiore sarà sicuramente meglio Mi dispiace aver fatto una recensione così ma è una recensione oggettiva
Aufenthalt von 7 Nächten im März 2024
Antwort von Mam am 15. März 2024
Dear Mr. Alberto Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

8/10 – Gut

Alger

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel, unfortunately our Ocean Reserve room had a a lot of mosquitoes flying in easily via an air duct that was open to the outside, which left us covered in mosquito bites every night. The property and staff are generally amazing.
Aufenthalt von 4 Nächten im März 2024
Antwort von Mam am 11. März 2024
Dear Mr. AlgerThank you for bringing this to our attention. and we are sorry for the inconvenient. I will pass the message to the team to have a look and fix the air duct. We look forward to welcoming you back again.Sincerely yours Thitichayakorn Bualard Quality Assurance and Hygiene Manager

10/10 – Hervorragend

R L

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great hotel in a great location
I cannot fault this hotel we stayed there 7 years ago and were so impressed we returned this year and found that it had been improved even further . a wonderful place to stay and a wonderful location right on the beach. I have no hesitation in recommending this hotel.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Mam am 29. Feb. 2024
Dear R L Thank you very much for a taking time to share your feedback with a high rating. We are happy to read that you return to stay with us again after the 7 years.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

JAE HOON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s always so hard to leave this hotel. Wonderful white sand beach, you can swim out 50 meters and still touch the bottom, modern rooms and facilities. Lovely staff and spa. I look forward to the next visit.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mam am 28. Feb. 2024
Dear Ann,Thank you very for a lovely review with a high score. We are glad to hear that you had a pleasant stay with us and enjoyed with the location and facilities. Your compliment to our spa team is highly appreciated. is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Johanna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Magisk resort
Så underbar resort, perfekt service och bra mat
Aufenthalt von 11 Nächten im Februar 2024
Antwort von Mam am 28. Feb. 2024
Dear JohannaThank you very much for a nice review with a high rating. We are happy to read that you enjoyed to stay with us. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the island. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Austin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Terrific experience all around. Beautiful beachfront property, two spectacular pools (adult only and family), perfect location on Chaweng Beach (close to the action if you want it, but not too close if you want peace and quiet). Rooms are very nice, modern and clean. Service and staff was top notch. Excellent breakfast buffet, tons of variety and all was very good quality. Highly recommend Centara Reserve, I will stay again if I return to Samui.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Mam am 28. Feb. 2024
Dear AustinThank you very much for taking time to share your feedback with a high rating. We are glad to hear that you enjoyed with our facilities and impress with the location.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
great stay with Centara Reserve, all staffs we met are very nice and helpful, they prepared birthday surprise for my son in room and singing bday song at restaurant. Its Wounderful! Lee
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Mam am 28. Feb. 2024
Dear Valued Guest Thank you very much for a love review with a high rating.We are happy to read that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Shaleen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Februar 2024

10/10 – Hervorragend

Didier

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nous avons passé 2 semaines exceptionnelles L’hôtel est sublime le personnel très attentionné Le NON n’existe pas ici Tout n’est que courtoisie bienveillance délicatesse Les différents restaurants sont raffinés variés et délicieux, digne de grands chefs Le CENTARA mérite largement ses 5 étoiles Nous reviendrons avec plaisir
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Mam am 19. Feb. 2024
Dear Mr. DidierThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Anders

Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Mayumi

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

andrew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024

10/10 – Hervorragend

Nadia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ras
Aufenthalt von 5 Nächten im Januar 2024

10/10 – Hervorragend

David

Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Daniel, Diamond Bar

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's beach front hotel, the staff were nice. Food selections are great, love the breakfast. Have free Gin and Whiskey in the room, this is definitely a plus.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Mam am 25. Jan. 2024
Dear illhwanThank you very much for a nice review. We are happy to read that you enjoyed our breakfast as well as the minibar in the room. We are looking forward to welcoming you back to the island again. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

ilhwan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
사무이 넘버원
사무이는 처음이었고 유일한 숙박지여서 비교대상은 없지만 다시 사무이를 가도 또 묵고싶은 호텔입니다 리셉션은 항상 친절하고 적극적이고 조식도 가짓수,맛 훌륭했습니다. 호텔 전용어플에서 채팅으로 소통가능한것도 장점입니다.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Mam am 25. Jan. 2024
Dear illhwanThank you very much for a lovely review. We are delighted to read your feedback. The team will be thrilled to hear this kind words. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the island. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Teresa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Nami

Aufenthalt von 4 Nächten im Januar 2024

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Dezember 2023

10/10 – Hervorragend

Ammar, Fairfax

Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

M

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Second visit, and we'll be back again for sure!
Our second stay. Last time we stayed one week, and loved it so much we stayed 2 weeks this time. Really comfortable rooms, lovely big comfy beds. We stayed in the basic garden view room and it was perfectly sufficient for a couple. The gardens are gorgeous, and you can still see the ocean from the balcony. The pools are fantastic, that the food everywhere at the hotel is excellent! and the staff - are all amazing! We will be back again for sure.
Aufenthalt von 13 Nächten im Dezember 2023
Antwort von Mam am 9. Jan. 2024
Dear MThank you very much for taking time to share your feedback on Expedia with a high rating. We are glad to read that you enjoyed with our facility and room.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Devin

Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

mika

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Dezember 2023

10/10 – Hervorragend

JAEHEE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I just moved to Kimpton hotel from Centra Reserve. I wanted to have 2 different experience. Centra staffs are over beyond nicer than Kimpton. It is different level. The Kimpton is very dark. They do not offer 5 star service in terms of staff. So if anyone try to compare smile of this country choose Centara vs Kimpton Katalay. I think you will enjoy their hospitality, also the ppl in the front desk - Big (the guy name) he is so nice and all other ladies and pool staffs, restaurant staffs are doing their best. I felt so good and appreciate even I was not happy with noise from the next beach club and had to move to the different room. They are amazing do not hesitate ❤️❤️
Antwort von Mam am 2. Jan. 2024
Dear JAEHEEDear Khun RossThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

2/10 – Ungenügend

Kaveh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
They charge for everything even water in the restaurant and nothing was testy breakfast was ok but dinner was so bad
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Mam am 27. Dez. 2023
Dear KavehThank you very much for taking time to share your feedback on Hotels.com. We are glad to learn about your positive experience with the quality of breakfast and dinner. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having theopportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Expensive, mediocre 3* hotel
Lovely resort. Well kept. Labourers work hard in sunlight. No fans or water. Despicable treatment of humans. Bad lighting outside. Dead snails everywhere as no one can see where to step. ‘5*’ hotel can’t keep pools open longer than 7pm. Great breakfast. Make sure u get there & finish by 8:30am. After that staff can’t keep up. Mix up orders, forget things. Breakfast timing only until 10:30am. So much for a ‘5*’ hotel. Free minibar. Low quality juices given. Genius who came up with design should be administered to asylum. Stone floors in bedroom but WOOD in bathroom. It’s a walk in shower room. Water has rotted walls & floors. Damp marks everywhere. Strange, disgusting permanent smell even after leaving windows open all day. This isn’t something cleaner can do. Bathrooms need to be completely renovated. Fixtures never clean. In room dining is expensive & mediocre. I ordered kids menu set. Supposed to be 1 main & 1 side. Ordered chicken strips & fries. Got a call from reception saying fries are a main. I wanted to call her stupid. On checkout female staff asked for slippers back! I told her they r used. She said they wash them & give to next guest. Made me open up suitcase. I tried to hide dirty clothes so public & male staff can’t see! ‘5*’ hotel is too poor to allow guests who have paid 1000s to take slippers. Scum. Room also has flip flops. DIRTY. Don’t use unless you want fungus. No guest used theirs.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Mam am 28. Dez. 2023
Dear Valued GuestThank you very much for taking time to share your feedback. We are glad to learn about your negative experiences. - For the safety and security the pool operates daily during 7:00AM - 7:00PM which applies to all resort and hotel in the Samui - Bathroom floor is granite not wooden. We know that bathroom floor get effect from the chemical and we are now on processing for the future project- Miscommunication that happened with In Room Dining needs to put as first priority though training especially when the new menus implemented- Inappropriate service during checking out. We realized for this serious case and discussed with concerned department to prevent this kind of issuePlease accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having theopportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Daebong

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is stunning and the staff went above and beyond. All so friendly and willing to help and get you anything you need. The breakfast was unreal. So many delicious options! I can’t wait to stay at this hotel again one day. Highly recommend!!
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Mam am 22. Dez. 2023
Dear Ms. Jennifer Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 – Hervorragend

Mario, Valencia

Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

NATALIE

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Geeta

Aufenthalt von 5 Nächten im November 2023

10/10 – Hervorragend

Brayden

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful property right on the ocean with beautiful facilities. New building that is very well kept.
Aufenthalt von 4 Nächten im November 2023
Antwort von Mam am 4. Dez. 2023
Dear Mr. Brayden DirksenThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager