Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
341 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
341
291 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
291
167 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
167
104 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
104
102 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
102
7,4/10
Sauberkeit
8,2/10
Personal & Service
7,0/10
Ausstattung
7,2/10
Zustand der Unterkunft
7,2/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Holly
20. Mai 2024
Gut: Personal & Service
Holly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello Holly,We are thrilled to hear that you had a wonderful stay with us! We appreciate your kind words and hope to welcome you back soon for another exceptional experience.
4/10 – Schlecht
Elyce
18. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It's convenient for UT graduation. I just couldn't relax because sink and tub not clean. Bed made but looked like someone had been sitting on it when I came in the room.
Elyce
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Elyce, We appreciate your feedback on your recent stay and apologize for any inconvenience you experienced. Please feel free to reach out to management directly to address your concerns further.
10/10 – Hervorragend
JOSE
Mit der Familie gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
This hotel have a great potential, few of the amenities (pool)were closed due to the cold weather and the hot tub/jacuzzi (out of order)
Breakfast was ok.
JOSE
Antwort von Manager am 18. Mai 2024
Hello JOSE,We appreciate your feedback on our amenities and breakfast. Seasonal closures are aligned with operational needs. We apologize for any inconvenience caused by the jacuzzi and pool availability. Your comments will be shared with our team for future improvements.
10/10 – Hervorragend
Montene
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was clean and comfortable.
Montene
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Adraine Rediresponse Specialist am 14. Mai 2024
Dear Montene, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am happy to read that you were pleased with the clean and comfortable room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 – Ungenügend
Judy
11. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Judy
Aufenthalt von 6 Nächten im April 2024
Antwort von Manager am 13. Mai 2024
Hello Judy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is important to us.
6/10 – Okay
Teresa
9. Mai 2024
Gut: Ausstattung
It was very nice for price
Teresa
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Linton RediResponse Specialist am 10. Mai 2024
Dear Teresa,Thank you for telling us about your recent visit at RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. I was happy to read that our value-based rooms met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
Amber
Mit der Familie gereist
1. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Property looks very run down… room it’s self has a broken closet door and there was a weird smell.
Amber
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 2. Mai 2024
Hello Amber, We appreciate your feedback and apologize for the inconvenience you experienced. We will address the maintenance concerns to enhance our guests' experience in the future. Thank you for bringing this to our attention.
8/10 – Gut
Stephen
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice updated. Good breakfast included.
Eggs, waffles, yogurt, juices, bagels, toast, biscuits and gravy, coffee sausage, cereal.
Stephen
Aufenthalt von 1 Nacht im April 2024
Antwort von Sharma RediResponse Specialist am 1. Mai 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. Stephen, I am thrilled to read that you had a great encounter with us and we truly appreciate your comments about our nice updated hotel and you were pleased with our breakfast options. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Heidi, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 – Hervorragend
RICHARD
29. Apr. 2024
RICHARD
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 21. Mai 2024
Hello RICHARD,Thank you for taking the time to rate us highly. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
2/10 – Ungenügend
Jeana
Mit der Familie und kleinen Kindern gereist
28. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room and bathroom was dirty. One outlet in the room did not have a cover on it. It was very noisy all night.
Jeana
Aufenthalt von 2 Nächten im April 2024
Antwort von Sharma RediResponse Specialist am 29. Apr. 2024
Thank you for taking a moment to leave a review, Jeana. The staff and I at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF were disappointed to see your 1/5 score. You indicated that the cleanliness of your room and the bathroom, the missing cover from the outlet, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Scott
28. Apr. 2024
Scott
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 21. Mai 2024
Hello Scott,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 – Hervorragend
John
22. Apr. 2024
John
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Mai 2024
Hello John,We're glad to hear that you had an excellent experience at our hotel. Please do not hesitate to contact us directly if you have any further comments to share. We look forward to welcoming you back soon.
2/10 – Ungenügend
David
Mit dem Partner gereist
19. Apr. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
No pool, very rude staff when checking out!! I will never stay here again!
David
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hello David,We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address your concerns with our team. Thank you for bringing this to our attention.
8/10 – Gut
Daniel
16. Apr. 2024
Daniel
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 8. Mai 2024
Hello Daniel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 – Hervorragend
Teresa
14. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent room, very clean. Super desk staff and best breakfast.
Teresa
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Teresa,We are thrilled to hear about your positive experience with our clean rooms, friendly staff, and delicious breakfast. Thank you for sharing your feedback!
8/10 – Gut
DONNA
Mit der Familie gereist
10. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I am not sure
DONNA
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Apr. 2024
Hello DONNA,I apologize for any uncertainty you experienced during your stay. Your feedback is valuable for us to improve our services further. Should you have any concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel.
8/10 – Gut
David
Mit dem Partner gereist
7. Apr. 2024
Gut: Personal & Service
Very loud in the room (from outside noises)(parking lot and hallway).
David
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello David,We apologize for any inconvenience caused by the noise disturbances during your stay. Your feedback is important, and we will address this matter to ensure a more peaceful experience for our future guests. Thank you for bringing this to our attention.
10/10 – Hervorragend
michael
Mit dem Partner gereist
7. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We appreciate the clean quiet rooms, the friendly and helpful staff and a good breakfast. Just needed soap refill in tub. Had a great stay with good restaurants in walking distance
michael
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello michael,We are thrilled to hear that you enjoyed your stay and found our rooms clean and quiet. Our team takes pride in providing top-notch service. It's wonderful to know you liked our breakfast offerings. We appreciate your feedback about the soap and will share it with our team for future improvements. We're glad you explored the local dining options and hope to welcome you back soon.
10/10 – Hervorragend
kelly
1. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to I75
kelly
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 1. Apr. 2024
Hello kelly,We appreciate you highlighting the convenient location near I75 during your stay. Your feedback is valuable to us as we aim to provide a positive experience for all our guests. Should you have any more insights to share, please feel free to reach out to our management team for further discussion.
8/10 – Gut
Chuck
Geschäftlich gereist
27. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only problem I had was my room kinda smelled like a wet dog, kinda musty...otherwise the stay was good
Chuck
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 28. März 2024
Hello Chuck,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our housekeeping team for further review and improvement. We hope to welcome you back in the future for an even more enjoyable experience.
2/10 – Ungenügend
Braylen
24. März 2024
Braylen
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 15. Apr. 2024
Hello Braylen, We regret to hear your rating and would like to learn more about your experience. Please reach out to us directly so we can address any concerns you may have. Your satisfaction is our top priority.
8/10 – Gut
Dave
Mit dem Partner gereist
23. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good price
Dave
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 24. März 2024
Hello Dave,We are pleased to hear you found our pricing competitive. We appreciate your feedback and hope you had an enjoyable stay with us. Thank you for choosing our hotel for your recent visit.
10/10 – Hervorragend
Brian
22. März 2024
Brian
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 12. Apr. 2024
Hello Brian,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out so we can continue to provide exceptional experiences for our guests.
4/10 – Schlecht
christophoros, clayton
Mit Haustieren gereist, Mit dem Partner gereist
19. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the events I was attending and walking distance from various restaurants.
The hotel is below average with not so friendly front desk lady. The room had that musty smell, beds were uncomfortable and the sink was backed up.
christophoros
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 22. März 2024
Hello christophoros, We regret to learn of your experience and appreciate your feedback. We will review this with the team to ensure better guest encounters. Please rest assured we aim to address such concerns promptly for improved stays in the future.
10/10 – Hervorragend
Andrea
Mit der Familie gereist
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool was closed . Hot tub not working
Andrea
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 18. März 2024
Hello Andrea,We apologize for any inconvenience you experienced during your stay. For any future visits, we recommend contacting our front desk to inquire about the availability of our amenities. Your feedback is valuable as we strive to improve our services for all guests.
10/10 – Hervorragend
Ralph
13. März 2024
Ralph
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 5. Apr. 2024
Hello Ralph,We're thrilled to hear you had a fantastic stay with us! Please don't hesitate to reach out if there's anything we can assist you with in the future.
4/10 – Schlecht
brenda
12. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
brenda
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 16. März 2024
Hello brenda, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us to discuss any concerns you may have had so we can improve our services.
6/10 – Okay
Amanda
11. März 2024
Amanda
Aufenthalt von 5 Nächten im März 2024
Antwort von Manager am 2. Apr. 2024
Hello Amanda, We appreciate you choosing to stay with us and hope you had an enjoyable visit. Please feel free to reach out to us with any specific feedback you may have from your stay so we can address any areas of improvement.
10/10 – Hervorragend
Sharon
5. März 2024
Sharon
Aufenthalt von 2 Nächten im März 2024
Antwort von Recordo Rediresponse Specialist am 6. März 2024
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 – Schlecht
Paul Mac
Mit dem Partner gereist
27. Feb. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Property was located close to I 75.
Breakfast was good.
Just needs some paint and cleaning of baseboards .wouldnt be in a hurry back !
Paul Mac
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 29. Feb. 2024
Hello Paul Mac, Thank you for sharing your feedback with us. We're glad to hear you enjoyed our breakfast offerings during your stay. Your comments about the property maintenance have been duly noted for further review and improvement. We appreciate your insights and hope to have another opportunity to welcome you in the future.
10/10 – Hervorragend
Megan
Mit der Familie gereist
26. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendliest staff at the front desk. Very clean, but definitely needs some updates, but would definitely stay again. Good rate for the area
Megan
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Megan,We appreciate your kind words about our friendly staff and cleanliness. We value your feedback regarding updates and will share it with our team. We look forward to welcoming you back again in the future for another pleasant stay.
10/10 – Hervorragend
Meme
26. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Meme
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sharma RediResponse Specialist am 27. Feb. 2024
Hello Meme, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 – Hervorragend
Cassie
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cassie
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sharma RediResponse Specialist am 27. Feb. 2024
Hello Cassie, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 – Hervorragend
Kandi, Greeneville
Mit einer Gruppe gereist
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very clean. Will definitely stay again.
Kandi
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 27. Feb. 2024
Hello Kandi,We are thrilled to hear that you enjoyed your stay and found the room to be very clean. We look forward to welcoming you back in the future for another great experience at our hotel.
6/10 – Okay
Cesar
25. Feb. 2024
Cesar
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sharma RediResponse Specialist am 26. Feb. 2024
Hello Cesar, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 – Hervorragend
Vincent
Mit einer Gruppe gereist
24. Feb. 2024
Gut: Ausstattung
Quick stop on the way to Florida.
Vincent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 24. Feb. 2024
Hello Vincent,We appreciate you choosing our hotel for your pit stop on your journey to Florida. We hope your stay was comfortable and provided the rest you needed before continuing your travels. If you have any further feedback, feel free to reach out to our management team directly. Safe travels!
10/10 – Hervorragend
Roy
23. Feb. 2024
Roy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kerry-Lee RediResponse Specialist am 20. März 2024
Dear Roy, We at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Angel
22. Feb. 2024
Verbesserungswürdig: Zustand der Unterkunft
Angel
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Toni-Ann RediResponse Specialist am 23. Feb. 2024
Hello Angel,I sincerely apologize that your stay at our Red Roof Plus+ & Suites Knoxville West -Cedar Bluff didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
10/10 – Hervorragend
Sharon
Mit Haustieren gereist, Mit der Familie gereist
21. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk lady, Sherri, was warm and pleasant. Made me feel comfortable. If you want clean and affordable this is the spot!
Sharon
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Toni-Ann RediResponse Specialist am 23. Feb. 2024
Hello Sharon,Thank you for reviewing our Red Roof Plus+ Knoxville West - Cedar Bluff. We are happy to have been able to provide you with pleasant customer service and clean rooms that made you feel comfortable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in the future to provide you with another comfortable stay.Sincerely,Red Roof Management
10/10 – Hervorragend
Margaret
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfy bed
Margaret
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carla RediResponse Specialist am 17. Feb. 2024
Dear Margaret, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff. I am glad to read that you were pleased with the comfort of the bed, prompting your 5/5 score. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we're proud to have achieved that with your visit. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Daniel
16. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice property.
Daniel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von LaTunde RediResponse Specialist am 16. Feb. 2024
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUF. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that we have a very nice property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Tommie
Mit der Familie gereist
14. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe quite close to restaurants and shopping
Tommie
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 15. Feb. 2024
Hello Tommie,Thank you for sharing your feedback regarding the convenient location of our hotel. We're glad to hear that you found it safe and found nearby restaurants and shopping options. We appreciate your valuable input and hope to welcome you back in the future for another enjoyable stay.
10/10 – Hervorragend
Delphine
Mit dem Partner gereist
13. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was good.
Delphine
Aufenthalt von 1 Nacht im Februar 2024
Antwort von LaTunde RediResponse Specialist am 13. Feb. 2024
Dear Delphine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that the breakfast was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
CHU-CHUAN
10. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
CHU-CHUAN
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Manager am 13. Feb. 2024
Hello CHU-CHUAN,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide excellent service to all of our guests and we're glad to know that we met your expectations. If you have any additional feedback or would like to share more about your experience, please don't hesitate to reach out to us. We hope to welcome you back to our hotel in the future.
10/10 – Hervorragend
Tim
Mit der Familie gereist
10. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My stay was great.
Tim
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 10. Feb. 2024
Hello Tim,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience with us. It was a pleasure to have you as our guest and we hope to welcome you back soon.
6/10 – Okay
Lisa
Mit der Familie gereist
9. Feb. 2024
Outdated. Paint chipping.
Lisa
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gabrielle RediResponse Specialist am 10. Feb. 2024
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 3/5 score following your stay. However, you stated that the chipping paint and the outdated look of the hotel dampened your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
6/10 – Okay
Verifizierter Reisender
Geschäftlich gereist
5. Feb. 2024
Homeless Hotel
When I was first checking in a few drug addicts/homeless were checking in in front of me. The hostess seemed to be attentive to it and gave them a warning about being on good behavior so it comforted me. I thought a good samaritan bought them a night or something…..well… it appears as though all of the homeless in Knoxville stay at this hotel. They were wandering around cars at night “looking for their car they cant find”. This happened both nights we weee there and different people. It felt pretty sketch. The hotels next door are a LOT nicer and didn’t seem to have the same activity. It was very strange. I never felt unsafe here, but I would be worried to stay here with children. The hotel rooms didn't seem like they were cleaned very well—then I wondered what drugs I was sleeping/showering with from all the sketch people staying here.
They did have a nice spread at the hot breakfast each morning. The breakfast area/lobby were very nice and kept clean.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 13. Apr. 2024
Dear Guest,Thank you for sharing your experience. We take all guest feedback seriously and are sorry for any discomfort caused. We strive to ensure our property is safe for all guests, and we appreciate your understanding. We are pleased to hear you enjoyed our hot breakfast and found our breakfast area and lobby to be well-maintained. Please reach out to our management team directly to discuss your concerns further.
8/10 – Gut
Christine
4. Feb. 2024
Christine
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. März 2024
Hello Christine, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
10/10 – Hervorragend
Eric, Colorado Springs
4. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for quick stay in Knoxville
Eric
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Gabrielle RediResponse Specialist am 4. Feb. 2024
Thank you for taking a moment to leave a review, Eric. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 5/5 score following your stay. I am thrilled that you found our hotel to be great for a quick stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 – Hervorragend
Sharon
3. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sharon
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Gabrielle RediResponse Specialist am 5. Feb. 2024
Thank you for taking a moment to leave a review, Sharon. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management