Avoid Maui Banyan at All Costs: Disastrous Disregard for Guest Health and Refunds!
My dream Hawaiian vacation turned into a nightmare thanks to Maui Banyan's appalling disregard for guest health and basic customer service. Over a week before our December 23rd arrival, I called to cancel due to a sudden RSV outbreak in our family. We were well within their cancellation window, yet they refused any refund, citing a strict policy.
Their policy may be "strict," but their morals are clearly nonexistent. They were willing to gamble with the health and safety of other guests, potentially exposing them to a highly contagious respiratory virus, all for the sake of clinging to our hard-earned money. The lack of empathy and basic human decency was astounding.
Their website boasts "family-friendly accommodations," but their actions speak a different language. They prioritize profit over the well-being of their guests, creating a breeding ground for illness and disappointment.
If you value your health and appreciate ethical businesses, steer clear of Maui Banyan. Their disregard for guests' well-being is appalling, and their refusal to budge on a clearly understandable cancellation is nothing short of shameful. Spread the word, and let's hold businesses like this accountable for their irresponsible and unethical practices.