Dear Rebecca Fr.,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.It is us who wish to thank you.Wishing to host you again very soon, Rebecca, and a wonderful 2024!Kindest wishes,Hotel Riu AtollOnline Reputation Manager

Sehr geehrter Fabian,ein herzliches Dankeschön dafür, dass Sie sich die Zeit genommen haben uns Ihre gewonnenen Eindrücke mitzuteilen und für Ihre erstklassige Bewertung.Wir freuen uns enorm, dass Sie sich bei uns wohlgefühlt haben und Sie mit unseren Serviceleistungen zufrieden waren. Ihre Zufriedenheit ist für uns die schönste Belohnung.Besuchen Sie uns gerne wieder. Bis dahin verbleiben wir mit herzlichen Grüßen.Hotel Riu AtollOnline Reputation Manager

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung Ihres jüngsten Aufenthalts bei uns auf Expedia zu veröffentlichen. Zunächst einmal möchten wir Ihnen bestätigen, dass unsere Palace Linie unser elegantestes Hotelportfolio repräsentiert und in der Tat eine übergeordnete Kategorie ist. Auf Expedia und allen Portalen auf den unser Hotel zur Buchung steht, wird im Rahmen der aktuell weltweit anhaltenden Covid-19 Pandemie darauf hingewiesen, dass es zur Erfüllung der Hygieneanforderungen in den einzelnen Ländern zu Änderungen der Dienstleistungen oder Einrichtungen des jeweiligen Hotels kommen kann, die von den Beschreibungen abweichen. Wir verstehen voll und ganz, dass Einschränkungen wie diese ärgerlich sein können, aber wir hoffen, dass Sie verstehen können, dass in diesen herausfordernden Zeiten alle implementierten Sicherheitsmaßnahmen auf dem Schutz der Gesundheit aller unserer Gäste und Mitarbeiter basieren. Wir bitten jedoch um Ihr Verständnis, dass unsere Protokolle laufend an die neuesten verfügbaren Informationen und Empfehlungen der Fachgremien angepasst werden. Daher ist es schwierig vorauszusehen, welche Maßnahmen ergriffen werden. Bitte seien Sie versichert, dass wir Ihre Anmerkungen an die zuständige Abteilung weitergeleitet haben. Wir würden uns sehr freuen, wenn wir noch einmal eine Gelegenheit hätten, Ihnen bei Ihrem nächsten Besuch einen wirklich zufriedenstellenden Aufenthalt zu bereiten. Mit besten Grüßen, Hotel Riu Atoll Online Reputation Manager

Dear Alexandru Catalin,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu AtollOnline Reputation Manager

Dear Timothy,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu AtollOnline Reputation Manager

Dear Olga Svyatoslavna,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know you enjoyed your stay, in our Hotel Riu Atoll. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu AtollOnline Reputation Manager

Dear Julie Anne,Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us.We like to know how you felt about your visit so that we can say that we would love to have you visit us again sometime.Yours faithfully,Hotel Riu AtollOnline Reputation Manager

Dear Paulo,There is no better feedback than reading that our lovely guests had a well-deserved nice holiday.Thank you very much for your ratings.It is gratifying to read your wife and you enjoyed it.Best Regards,Hotel Riu AtollOnline Reputation Manager

Dear Nadezhda Todorova,Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu AtollOnline Reputation Manager

Dear Shinae, Thank you very much for your great review and your wonderful words. It is our goal to pamper our guests from the bottom of our hearts and for this reason it makes us happy when this is perceived as you have done. We hope to welcome you back soon and wish you all the best until then.With best regards,Hotel Riu AtollOnline Reputation Manager

Dear John Paul,Thank you very much for your very positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu AtollOnline Reputation Manager

Dear hector,Thank you for sharing your positive experience with us! We are glad to hear that our staff was able to provide you with exceptional service and that you enjoyed all the amenities we have to offer.We look forward to welcoming you back to our hotel and will do everything we can to make sure you have another amazing trip.Yours faithfully,Hotel Riu AtollOnline Reputation Manager

Dear Juan,Thank you for your review and for spending time with us at the Hotel Riu Atoll.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu AtollOnline Reputation Manager

Dear Jason, Thank you for taking the time to let us know how your recent stay went. Reading your review, we understand how disappointed you must have been. We are so sorry to learn about your experience when our Team works tirelessly to go above and beyond our guests’ expectations. Please accept our sincere apologies for the inconveniences you encountered during your stay. We appreciate the feedback provided and will certainly speak with our team to find ways to improve the level of service we provide at our hotel. Again, thank you again for staying with us and we hope for another opportunity to make it up to you in the future. Kind regards Hotel Riu Atoll Online Reputation Manager