Thank you for taking the time to provide feedback regarding your recent stay with us. We appreciate hearing from our guests as it helps us to continually improve our services.We understand your disappointment with the pool not being available during your stay. However, I must address your request for compensation for the pool not being available. As you may recall, the issue with the pool was communicated to you well in advance of your arrival. Additionally, you had option to cancel your stay free of charge. While we empathize with your frustration, we believe it would not be fair to offer compensation for a situation that was clearly communicated and could have been avoided by canceling the reservation within the allotted time frame.Once again, we apologize for any inconvenience you experienced and hope that you will consider staying with us again in the future.

Thank you for choosing Carrington.

Thank you for staying with Carrington. Hope to see you very soon.

Dear Martin, Thank you for sharing your wonderful experience and we are glad you enjoyed yourself. We hope you return soon.

Hi Suzanne,Thanks for taking the time to review us.We are glad that you enjoyed your stay with us.Looking forward to welcoming you again in the future.

Hi Lorraine,Glad to hear you enjoyed your stay here with us at Carrington Estate, hopefully we will see you back soon!

Hi Kenneth,Thanks for taking the time to provide the feedback.The issues regarding the water were conveyed to every guest as soon as we came to know about the problem and gave an option to either cancel their stay without penalty or reschedule without extra charges.As you decided to stay, we offered you to use the water from minibar apart from an extra water bottle placed in the room.If you needed more, it was just a call away as our Restaurant Staff or Night Manager would have dropped it in your room.I understand water is an essential commodity and that's why we gave heads up to all of our incoming guest to avoid dissatisfaction and disappointment.We always give priority to comfort and satisfaction to all of our guests and try our best to make their stay memorable in a positive way.

Hello TanyaI’m sorry to hear about your disappointing experience with our gardens. It’s always our intention to provide a great experience inside and out. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve. We are happy that you did enjoy our rooms!Hopefully we can see you back in the future one day.

Hello Jasmine,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We set ourselves a high level to work to, and we will be addressing this with our team. The impact of the COVID years and consequential outcomes has meant Carrington Estate has been relatively isolated at many levels, combined with factors out of our hands such as government actions around hospitality and immigration, and the current economic factors. We have admittedly faced a bit of a struggle to deliver to that high standard we set, especially around this time of year when the area sees its highest visitor numbers over the Christmas and New Years period. It is always our intention to offer the best guest experience, and we hope that one day you are open to coming back and truly encounter a wonderful experience with us.

Thank you for your feedback!

Thanks for staying with us and taking your precious time to review us. Your feedback certainly help us to provide better service what we known for.

Hello Jennifer,First of all, thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. I will be passing this on to our team for areas we can improve on and I am sorry to hear you experienced some disappointment during your stay with us. Regards,

Hello Joanne, We’re so happy to hear that you enjoyed your stay at Carrington Estate and look forward to welcoming you again soon!

Hi there, Thanks for you review. We're very happy with our location here between these gorgeous Northland beaches. Join us again soon.

Hi there, thank you for your wonderful review, we're so glad you enjoyed your stay with us and can not wait to welcome you back! Until then, we'll keep the wine crisp and the staff friendly!

Hi there, thank you so much for your lovely review. I'm so glad you were able to enjoy so many of the Estates facilities. It sounds like you had a wonderful time, you're always welcome to come back again, until then we'll keep food fresh and wine crisp!

Thank you for your review. Please do join us again! There are so many more activities and services we'd love for you to experience and enjoy. Until then...

We're so glad you enjoyed the summer ambience at Carrington Estate. We agree, we're in a spectacular spot. Our lodges are all adjacent to the wrap around balcony to pose the most amazing views for you to enjoy. We apologise that you didn't get the right mix of privacy and views for you on this stay. Please do consider joining us again.

Thank you for your rating.

We appreciate your raving review, thank you. We agree we're in a magical good place for adventurous golf and fresh paddock or sea-to-table dining experiences. Thank you for visiting, do join us again!

We can't wait to have you stay with us again! Holidays are always a special time for us to showcase our magical property. Until next time, we'll keep the wine pouring and the grounds spectacular. See you again. Thank you for your review.

Hi Justin, Thank you for taking the time to write us a detailed review. We are delighted to hear that for the most part, you enjoyed your stay with us. It is indeed a wonderful location and we are so lucky to have such beautiful beaches right at our doorstep. We are sorry to hear that the winery closed early, sometimes this is the case if there is bad weather or not any patrons, but 2 hours is not normal. I have brought this to the Managers attention. We hope to be able to welcome you again sometime soon. Kind Regards, the team at Carrington

Thank you for your feedback Chloe, I will pass this around our team. We look forward to welcoming you again here at Carrington Resort! Kind regards, Tracey Waters Receptionist

Good Evening, Thank you soo much for taking the time to write us a detailed review, we appreciate all feedback as it helps bring certain issues to our attention to be addressed accordingly. We will ensure your feedback will be given to all departments, and all complaints are addressed. We do apologize for this bad experience, and any inconvenience that may have been caused. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Kind Regards, Kimi-Ora Reception

Good Evening Steve, Thank you soo much for taking the time to write us a detailed review, we appreciate all feedback as it helps bring certain issues to our attention to be addressed accordingly. I have passed your feedback onto our Housekeeping and Maintenance Manager, we are hoping to have the work put into these shortly to have the Villa brought back up to the Carrington standard that is expected . We are however delighted to hear how much you liked our location, and that our Reception team were able to help your experience with offering you a discount. We hope to be able to welcome you again in the future, and give us a chance to make your next stay special. Kind Regards, Kimi-Ora Reception

Good Afternoon, Thank you for taking the time to write us feedback. We are delighted to hear that for the most part, you enjoyed your stay with us. In regards to the servicing, we do apologies and have informed our housekeeping team of this. We hope to one day welcome you back. Kind Regards, Reception

We appreciate you taking the time to provide us with such detailed feedback about your stay. In regards to the coring, due to Auckland going into lockdown and getting many cancellations we made a quick decision to bring this forward immediately. We attempted to contact all our remaining guests to inform them and we sincerely apologise that we had missed contacting you. We are also very sorry that the staff informed you that the Restaurant was closed at 3pm, this shouldn't have been the case and I have passed this along to the Restaurant Manager for attention. We hope to one day welcome you back and be offered a chance to make it up to you. Kind Regards, Kimi-Ora Follas Reception

Thank you for your review and for choosing Carrington Resort. We’re happy that you enjoyed your stay and look forward to having you again as a guest at our resort. Kind Regards, Kimi-Ora Follas Reception

Thank you for your review and for choosing Carrington Resort. We’re happy that you enjoyed your stay and look forward to having you again as a guest at our resort. Kind Regards, Kimi-Ora Follas Reception

Thank you for your honest feedback. We are very sorry to hear that your stay at Carrington Resort was not up to par. Despite this, we hope to be able to welcome you back on a return visit to the Far North. If you would like to contact us to provide details on why your rating was so low, we would be happy to hear your feedback. Kind Regards, Kimi-Ora Follas Reception

We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will do our best to improve our services. Kind Regards, Kimi-Ora Follas Reception

Thank you for your review, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Our villas are usually serviced on the 3rd day of a guest's stay, this is outlined on the welcome letters in the kitchen of each villa and on the guest information we provide upon check in, which also contains the WiFi details . However if toiletry items or fresh towels were required, our Housekeeping team would have been happy to arrange this if Reception was advised. Please note that your concerns have been passed on to our Restaurant Front of House department so improvements can be made. We do understand that the first impression of the resort is made when guests check in at Carrington, and we will certainly do our utmost to ensure that the impression guests have of the resort is of the highest caliber in future, we welcome this feedback as it is only through this we can improve. Kind regards Byron Receptionist

Dear W C J, Thank you for giving us a perfect rating and for recommending Carrington Resort to other travelers. We’re sure our entire resort staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to seeing you again sometime! Kind regards, Byron Receptionist

Dear Guests, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that regarding our customer service didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Kind regards, Hansanee Perera, Receptionist