Dear Peter.Thank you very much for allowing us to host your most recent vacation in the Riviera Maya.We are delighted to know that you have spent some unforgettable days with us and especially our Tortuguero Camp, which year after year fills us with pride to receive different species on our beaches and share with our guests their proper care.It has been and always will be a pleasure to welcome you at home.We hope you come back soon.Best regards.Regina Núñez.Hospitality Advisor.

Dear Mr. Silvio, Thank you for staying at Grand Palladium Kantenah Resort & Spa and for taking the time to share your experience We have made note of that the issues you have raised, and please be assured that they have been carefully reviewed and thoroughly discussed with the concerned departments, in order to be able to correct and improve the provided services to meet the expectations of our valuable guest such as yourself. Kind regards, Kenia Rodriguez Hospitality SR Advisor

Dear Guest, Thank you very much for sharing your assessment of your recent stay at Gran Palladium Kantenah Resort & Spa. We are saddened to know by this means that on this occasion we did not meet your expectations regarding the variety of our gastronomy. We hope to have the opportunity in the near future to receive them and to impress them as they deserve. Kind regards, Kenia Rodriguez Hospitality Manager

Sehr geehrter Herr Florian, Vielen Dank für Ihren Kommentar zu Ihrem Urlaub in unserem Hotel Grand Palladium Kantenah. Wir freuen uns, dass Sie die Schönheit unserer Einrichtungen und die perfekte Lage unseres Hotels genossen haben, ganz in der Nähe der faszinierenden Orte, die Sie an der Riviera Maya entdecken können. Wir teilen mit unserem Management Ihre Beobachtungen, bezüglich der Musik im Pool, des Reservierungssystems und der Schließzeiten für den Wassersport, Ihre Meinung ist sehr wichtig, und es hilft uns, unsere Dienstleistungen zu verbessern. Es wird mir eine Ehre sein, Sie wieder zu begrüßen. Mit freundlichen Grüßen,} Rosa Rivero Hospitality Manager

Sehr geehrte Frau Susanne, Vielen Dank für Ihren Aufenthalt in unserem Hotel Grand Palladium Kantenah. Wir freuen uns, dass Sie Ihre Urlaubserfahrung in unseren wunderbaren Einrichtungen genossen haben. Es wird uns ein Vergnügen sein, Sie wieder zu begrüßen. Herzliche Grüße, Rosa Rivero Hospitality Manager

Lieber Stefan, Vielen Dank, dass Sie sich entschieden haben, Ihren Urlaub in Grand Palladium Kantenah zu verbringen. Wir freuen uns zu lesen, dass Ihr Aufenthalt in unserem Hotel sehr gut war und Ihre Meinung über die Telefonanrufe und die Aufmerksamkeiten unserer Barkeeper uns helfen werden, diese Aspekte zu verbessern. Wir hoffen auf eine weitere Gelegenheit, Ihre Erwartungen in Zukunft zu übertreffen. Mit freundlichen Grüßen, Rosa Rivero Hospitality Manager

Dear Mrs. Brittany,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at our Hotel Grand Palladium Kantenah Resort & Spa.It has been and always will be a pleasure to welcome you in our complex immersed in the beauty of the Mayan jungle, and that you can enjoy a fantastic vacation thanks to the hospitality of our people.We hope that in future trips to the Riviera Maya you decide to visit us again.Best regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Johan,Thank you for your review and for choosing Grand Palladium Kantenah Resort & Spa for your recent stay! We're thrilled you enjoyed our clean and updated rooms, minibar snacks, and the convenience of our shuttle service. We appreciate you recognizing the efforts of our friendly staff.We apologize that the drinks at our bars did not exceed your expectations. We take guest feedback seriously and will use your comments to continuously improve our service.We hope to have the opportunity to welcome you back for a truly exceptional experience.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Erica,Thank you for your wonderful review of your experiences at Grand Palladium Kantenah Resort & Spa, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your experience. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Grand Palladium.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,We're happy to hear that you enjoyed your stay with us at Grand Palladium Kantenah Resort & Spa. It was an absolute pleasure hosting you! Thank you for recommending us with all our Expedia readers, it will be a pleasure to welcome you again in this second home.Kind regards,Kenia RodriguezHospitality SR Advisor

Estimada Sra. Sophia,Muchas gracias por evaluar nuestro Hotel Grand Palladium Kantenah Resort & Spa.Nos alegra que disfrutara de nuestras instalaciones y servicios, confiamos en que en su próxima visita por la Riviera Maya nos brinde el placer de servirle nuevamente.Saludos desde el Caribe,Kenia RodriguezHospitality SR Advisor

Estimado Sr. DavidNos alegra enormemente que haya disfrutado de su estancia en el Grand Palladium Kantenah Resort & Spa. Es un honor para nosotros recibir comentarios tan positivos sobre nuestras instalaciones, variedad gastronómica y la amabilidad de nuestro equipo.Nos esforzamos por brindar una experiencia memorable a cada uno de nuestros visitantes, y saber que recomienda ampliamente nuestro hotel nos llena de satisfacción.Esperamos tener el placer de recibirle nuevamente en un futuro cercano para que pueda disfrutar aún más de todo lo que nuestro resort tiene para ofrecer.¡Le agradecemos por su preferencia y le enviamos un cordial saludo!Sergio HernandezGuest Satisfaction Lead

Dear Mr. JasonThank you for taking the time to share your wonderful experience at Grand Palladium Kantenah Resort & Spa. We're thrilled to hear that you had an incredible vacation with us!It's fantastic to know that you enjoyed the attentive service provided by our butler team at Kentenah's Family Selection, as well as the variety of premium drinks available at our numerous bars. We're delighted that you appreciated our beautiful running routes, pristine family beach, and the abundance of pool options.Your compliments about our attentive waitstaff, diverse food options, including the candy wall and fresh crepes, warm our hearts. We're also pleased that you enjoyed the lush jungle atmosphere with its greenery and wildlife.Thank you for choosing us for your family getaway, and we can't wait to welcome you back for another memorable stay in the future!Warm regards,Sergio HernandezGuest Satisfaction Lead

Dear valued guest,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience at Grand Palladium Kantenah Resort & Spa. Our team works hard to ensure that every guest feels welcome and has a memorable stay. We appreciate your positive feedback and hope to welcome you and your family back soon!Best regards,Sergio HernandezGuest Satisfaction Lead

Dear Guest,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. MeganThank you for your wonderful review! We're thrilled to hear that your recent stay at Grand Palladium Kantenah Resort & Spa exceeded your expectations and was the best experience yet.It's fantastic to know that our Family Selection option suited your family perfectly and that Eduardo and our butler team provided excellent assistance throughout your stay. We're delighted that you found the check-in and check-out processes simple and that you enjoyed the beautiful and clean rooms.We're especially pleased to hear that you found the food to be GREAT! Our culinary team works hard to provide delicious and varied options for all our guests, and it's rewarding to receive such positive feedback.We can't wait to welcome you back very soon for another amazing stay at Grand Palladium Kantenah Resort & Spa. Thank you for choosing us as your holiday destination!Warm regards,Sergio HernandezGuest Satisfaction Lead

Dear Mrs. Nichole,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium Kantenah Resort & Spa and that our team took such great care of you.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Christopher,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Kantenah Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Amanda,Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa.It is a pity to know your expectations were not met and we take the opportunity to offer a sincere apology for the inconveniences you had in your room. We would like to mention that the situations you described in no way are reflective of our hotel and definitely your comments will be shared with the corresponding departments to prevent these from happening again.We do hope to have the opportunity to host you in the future and improve your impression.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Melissa,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Barry L,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Grand Palladium Kantenah Resort & Spa and cannot wait for you to experience another wonderful experience with us.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Mathew,Thank you very much for rating our Hotel Grand Palladium Kantenah Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Estimada Sra. Monica,Muchas gracias por evaluar nuestro Hotel Grand Palladium Kantenah Resort & Spa.Nos alegra que disfrutara de nuestras instalaciones y servicios, confiamos en que en su próxima visita por la Riviera Maya nos brinde el placer de servirle nuevamente.Saludos desde el Caribe,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Alexandra,Thank you for your lovely review. It was a pleasure to welcome you. I am delighted to hear that you felt so warmly cared. I can't wait to share your kind words with Erick and Eduardo.We are looking forward to your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at TRS Yucatan Hotel, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. We look forward to welcoming you on your next stay.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Jaime,Thank you so much for your rating and taking the time to review your stay at Grand Palladium Kantenah Resort & Spa.Thank you for your comments on the drink quality, we will definitely look into this for future improvement. We hope to welcoming you back soon at the hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Alina,Thank you for this great appraisal to our Grand Palladium White Sand Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Peter,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at Grand Palladium Kantenah Resort & Spa. We appreciate your insights, and we're glad to hear that you enjoyed the New Year's Party on the beach, finding it well-executed and fun.Your feedback is valuable, and we will use it to address areas for improvement in our services.Once again, thank you for sharing your thoughts with us. We hope that despite the challenges, you had some enjoyable moments during your stay, and we would love the opportunity to welcome you back for an improved experience in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

Dear valued guest,Thank you for taking the time to share your positive experience at Grand Palladium Kantenah Resort & Spa. We are delighted to hear that you found our resort beautiful, clean, well-maintained, and comfortable. It's wonderful to know that the comfortable beds, awesome staff, and immaculate grounds contributed to a memorable stay for you.Your kind words are truly appreciated, and we are thrilled to have provided you with a pleasant experience. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

Dear Mrs. Jesmirah J,We apologize for an unsatisfying experience with our team here at Grand Palladium Kantenah Resort & Spa.Please contact us at your earliest convenience so that we may better understand the situation and resolve any outstanding issues.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Firstly, we would like to thank you for visiting the Grand Palladium Kantenah Resort & Spa and taking time to share your feedback with us.It is only through valuable customer feedback that we can improve our services. On behalf of the entire staff at the Grand Palladium, we extend our sincerest apologies for any inconvenience with your accommodations during your stay. Thanks again for sharing our opportunity areas with us.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Rosaura,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium Kantenah Resort & Spa and that our POP team took such great care of you.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for taking the time to share your feedback regarding your experience at Grand Palladium Kantenah Resort & Spa.It is unfortunate to learn from your review that you left with such a poor impression of our rooms and golf car service.All our guests’ comments are valuable for us, not just the positive but the negative ones as well, so you can be sure that your observations will be addressed in order to take the appropriate corrective measures.Kind regards,Kenia RodriguezHospitality SR Advisor

Estimado Jesus Alexander Sanchez,Le agradecemos en nombre de Grand Palladium Kantenah Resort & Spa por elegirnos los anfitriones de sus recientes vacaciones y por compartirnos los detalles de su visita.Nos complace confirmar por sus comentarios y valoración que su estancia ha sido satisfactoria y que ha disfrutado de los servicios en general.Su satisfacción es nuestra recompensa más grande.Esperamos poderle recibir de nuevo pronto.Saludos cordiales.Erick Sarabia.GIFT Advisor.

Dear Guest,Thank you for this great appraisal to our Grand Palladium Kantenah Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for rating our Hotel.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia Rodriguez Hospitality SR Advisor

Dear ScottThank you for staying at Grand Palladium Kantenah Resort & SPA.It has been a pleasure to pamper you with our services and the hospitality of our staff.We wish to continue being part of your next trips in the Mexican Caribbean, do not hesitate to contact us for your next visit.Kind regards,

Dear Guest,Thank you for staying at our Grand Palladium Kantenah Resort & Spa.We are very sorry to hear that your stay did not meet your expectations.We would love to know the aspects in which you consider we can improve, please do not hesitate to contact us and share your point of view, as we gladly accept any suggestions from our guests.Kind regards,Kenia Rodriguez Hospitality SR Advisor

Estimado Juan ManuelMuchas gracias por valorar su reciente experiencia en Grand Palladium Kantenah Resort & Spa, como excelentes.Para todo nuestro gran equipo Palladium, nos complace saber que hemos superado sus expectativas. Nos encantaría seguir siendo su hotel preferido en sus próximas vacaciones al caribe mexicano. Esperamos su pronto regreso,Saludos cordialesRegina Núñez.Hospitality Advisor.

Estimada Sra. Miranda,Gracias por elegir nuestro Hotel para sus vacaciones.Apreciamos su excelente valoración, ha sido un placer poder consentirle con los servicios de nuestro todo incluido y la hospitalidad de nuestra gente.Saludos cordiales,Kenia Rodriguez Hospitality SR Advisor

Dear Timothy,We thank you on behalf of Grand Palladium Colonial Resort & Spa for choosing us to host your visit to the Riviera Maya and for sharing your review about your visit.We are delighted to know that your stay was fully satisfactory and that our attentions and services were to your liking.Please be assured that your comments will help us create future improvement strategies and will be shared with the entire management team.We look forward to welcoming you again soon.Best regards.Erick Sarabia.GIFT Advisor.

Dear ConnieThank you so much for choosing Grand Palladium Kantenah Resort & Spa to host your most recent Mexican Caribbean vacation.We would like to thank you for sharing your comments with us, as they are what drive us to continue strengthening our constant improvements, both in service and attentions.We are glad to hear that overall you had a great vacation.We hope that very soon you will give us another opportunity to serve you as you deserve.Best regards.Regina Núñez.Hospitality Advisor.

Dear Nadya LiubenovaThank you for staying at Grand Palladium Kantenah Resort & SpaIt has been a pleasure to pamper you with our services and the hospitality of our staff.We wish to continue being part of your next trips to the Mexican Caribbean, do not hesitate to contact us for your next visit.Kind regards,

Dear Heather.Thank you very much for rating your recent experience at Grand Palladium Kantenah Resort & Spa as excellent.For all our great Palladium team, we are pleased to know that we have exceeded your expectations. We would love to continue to be your hotel of choice on your next vacation to the Mexican Caribbean. We look forward to your return soon,Best regards,Regina Núñez.Hospitality Advisor.

Dear Shalyce,Thank you for choosing Grand Palladium Kantenah Resort & Spa as your vacation destination in the Riviera Maya and for sharing with us your comments and rating about your visit.We are glad to hear that your experience was fully satisfactory and that you enjoyed the facilities and services in general.Your satisfaction is our greatest reward.Warm regards from the Mexican Caribbean.Erick Sarabia.GIFT Advisor.