Dear Jens, Thank you for sharing your excellent rating about your experience at Grand Palladium Colonial Resort & Spa. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

Sehr geehrter Herr Karl, Danke, dass Sie unser Grand Palladium Colonial für Ihren Urlaub ausgewählt haben. Wir freuen uns über Ihren Kommentar zu unserem schönen Grundstück, dem freundlichen Personal, das immer zu Ihren Diensten stand, und unseren wunderbaren Einrichtungen. Ihre Beobachtung bezüglich der Musik im Hotel wurde an unsere Direktion übermittelt, wir möchten jedoch erwähnen, dass wir ruhige und entspannende Bereiche haben, in denen die Musik auch sehr entspannend ist, wie unsere Bereiche nur für Erwachsene, unser Strand, einige Bars und Restaurants, sowie andere Bereiche in der Nacht, wo Sie eine friedliche Atmosphäre genießen können. Hoffentlich, wenn Sie uns die Gelegenheit geben, Sie wieder in unserem Hotel willkommen zu heißen, können Sie diese Bereiche der Entspannung genießen. Danke für Ihre Vorliebe, wir hoffen, Sie bald zu sehen! Grüße, Rosa Rivero Hospitality Manager

On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly. Best regards Lourdes Estrada Director Adjunto de Alojamiento / Room Division Manager Grand Palladium Colonial / Kantenah Resort & Spa

Estimada Sra. Maria,Gracias por ayudarnos con esta excelente valoración.Ha sido un gusto recibirle en Grand Palladium Colonial Resort & Spa y esperamos que, si en un futuro decide regresar a la Riviera Maya, nos dé el placer de servirle nuevamente.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

Dear Mr. Sean Michael,Thank you for taking the time to share your recent experience at Grand Palladium Colonial Resort & Spa with us on Expedia.We are delighted that you found our pools to be refreshing and inviting, and we are grateful that you appreciated the beauty of the ocean and beach. Our staff takes pride in providing friendly and attentive service, and we are so glad that you found them to be helpful and welcoming.Thank you again for choosing Grand Palladium for your recent getaway. We hope to have the pleasure of welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for rating our Hotel Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Dear guest,Thank you for sharing your rating with us. We value your feedback and would love to hear more about your experience to ensure we meet and exceed your expectations in the future.Warm regards,Sergio HernandezGuest Satisfaction Lead

Dear Mr. Aaron,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

Dear Mr. Aldo,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Gerald,Thank you for your feedback on your recent stay at Grand Palladium Colonial Resort & Spa. We sincerely apologize for the inconvenience caused by the distance to some facilities and the difficulty securing pool chairs at the Colonial section.We understand the frustration of waiting for a ride, and we're always looking for ways to improve our transportation services. Additionally, we're addressing the issue of chair availability by implementing stricter towel saving policies.We hope these improvements will enhance the guest experience in the future. Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,We're happy to hear that you enjoyed your stay with us at Grand Palladium Colonial Resort & Spa.It was an absolute pleasure hosting you! Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Steven,Thank you very much for rating our Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Dear Mr. Donald,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for rating our Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Thynara,Thank you for taking the time to reach out to us.We would like to mention that the situations you described in no way are reflective of our hotel and definitely your comments will be shared with the corresponding departments to prevent these from happening again. On behalf of the Palladium Management please accept our sincere apologies, this unfortunate events, along with the incidents occurred in your room are not common.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at Grand Palladium Colonial Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience at Grand Palladium Colonial Resort & Spa! We look forward to hosting you again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

Estimado Sr. Rafael,Gracias por alojarse en nuestro Hotel Grand Palladium Colonial Resort & Spa.Lamentamos mucho saber por este medio que su estancia no cumplió con sus expectativas.Nos encantaría conocer los aspectos en los usted considera que podemos mejorar, no dude en ponerse en contacto con nosotros y compartirnos su punto de vista, ya que con gusto aceptamos cualquier sugerencia de nuestros huéspedes.Esperamos que nos brinde la oportunidad de recibirle de nuevo en el futuro.Saludos cordiales,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Akky Martina,Thank you for staying at Grand Palladium Colonial Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback.We hope you can visit us again soon so we can create an even better experience than the last one!Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Stepan,Thank you for staying at Grand Palladium Colonial Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest, Thank you so much for your rating and taking the time to review your stay at Grand Palladium Colonial Resort & Spa.We will make sure your comment is shared with our team which will be delighted to hear what you said. Thank you for your comments on the lighting in rooms, we will definitely look into this for future improvement. We hope to welcoming you back soon at the hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. David,Thank you for taking the time to share your feedback regarding your 5th experience at Grand Palladium Colonial Resort & Spa.We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests, so we'll address your concerns with our team moving forward. All the Palladium family remains at your entire disposal and we wish you all the best in your future trips to México.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Jessica,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Madelyn.Thank you for taking the time to share your wonderful experience at Grand Palladium Colonial Resort & Spa! We're delighted to hear that you found our resort gorgeous, with its abundant wildlife, lush greenery, and captivating jungle vibe.It's heartening to know that our staff's friendliness and helpfulness added to the enjoyment of your stay. Our team works hard to create a welcoming and accommodating atmosphere for our guests.We're glad you appreciated the convenience of our tram service, making it easy to explore our expansive resort. Your recommendation means a lot to us, and we're grateful for your kind words.Thank you for choosing Grand Palladium Colonial Resort & Spa. We look forward to the pleasure of welcoming you back for another memorable stay amidst the beauty of our resort.Warm regards,Sergio HernandezGuest Satisfaction Lead

Dear Guest,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you very much for your score!We really appreciate the time you have devoted to give us your opinion and we are very happy that you chose us as your travel destination.We hope to have the pleasure of welcoming you soon at any of our Palladium hotels.Best regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for choosing Grand Palladium Colonial Resort & Spa as your vacation destination and for the time you have invested in sharing your opinion. We are really sorry to learn from your review that you would not return due to the situations you experienced during your recent stay. We appreciate your observations as they are really helpful for us to identify opportunity areas. Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Michael,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Laura,We're happy to hear that you enjoyed your stay with us at Grand Pallaidum Colonial Resort & Spa.It was an absolute pleasure hosting you! Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Omar,We sincerely apologize for the challenges you've encountered during your stay with us, and we deeply regret any inconvenience caused. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a more positive experience moving forward. Thank you for choosing the Grand Palladium Colonial Resort & Spa, and we hope to have the opportunity to welcome you back in the future for a more positive and enjoyable stay.Warm regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Deedra Kaya,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

Dear Mrs. Ariana,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Valeriy,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Adel,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Guest,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

Dear Mrs. Sofiya,Thank you for taking the time to share your recent experience at the hotel. We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit. We sincerely appreciate your gracious comments and look forward to welcoming you back for another memorable getaway.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Jose.Thank you very much for choosing Grand Palladium Colonial Resort & Spa to host your vacation.We are very sorry to hear that you did not receive the service you deserve and that our team is characterized to provide to all our guests, at no time was our intention to cloud or affect your vacation.However, we thank you for your comments as they are very valuable to us and also are the same that makes us walk towards a constant improvement in our services and attentions.Best regards.Regina Núñez.Hospitality Advisor.

Dear Guest,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

Dear Jacqueline Carol.Thank you very much for choosing Grand Palladium Colonial Resort & Spa for your recent vacation to the Mexican Caribbean.We are pleased to know from your review that our services and attentions have lived up to your expectations.We look forward to the privilege of hosting you again on your next visit to the Riviera Maya.Best regards.Regina Núñez.Hospitality Advisor.

Dear Guest,Thank you for having chosen to stay at Grand Palladium Colonial Resort & Spa and for sharing your review.I am so sorry you found your room and our facilities unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest again to ensure you have a much more positive experience.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mrs. Marlene,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Mr. Charlene,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Ana Miriam Lopez.Thank you very much for choosing us to host your recent Riviera Maya vacation.We are pleased to know that you had an amazing stay, and know that we have passed your comments with our team in order to create new strategies for improvement.We hope you visit us again very soon, it will be a pleasure to serve you.Best regards.Regina Núñez.Hospitality Advisor.

Dear Mrs. Elaine,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

Dear Cadel, Thank you for taking the time to share with us your experience at Grand Palladium Colonial Resort & Spa to contribute to the continuous improvement of our service.It is gratifying to know from your review that you enjoyed the services, facilities, dining experience and the natural surroundings. We take into account each of your comments, making them reach each of the departments involved and improve in the areas you mention. We hope you will give us the opportunity to welcome you back to Grand Palladium Colonial Resort & Spa. Best regards.Alejandra Portillo GIFT Advisor

Dear Heveline Feitoza.Thank you very much for selecting Grand Palladium Colonial Resort & Spa for your recent family vacation to the Mexican Caribbean.We are pleased to know from your review that our services and attentions have lived up to your expectations.We hope to have the privilege of hosting you again on your next visit to the Riviera Maya.Best regards.Regina Núñez.Hospitality Advisor.

Apreciable Iván, Agradecemos su valoración a través de Expedia. Lo invitamos a compartir con Grand Palladium Colonial Resort & Spa, su experiencia.Confiamos nos brinde la oportunidad de darle de nuevo la bienvenida.Reciba un afectuoso saludo.Alejandra Portillo GIFT Advisor