This loft is amazing and it’s just as pictured. Our bachelorette party loved the space and the look and the location is perfect in downtown KC. However, I made an itinerary around the entire day based on the 11 am check in time that Monty suggested, and I confirmed the time multiple times before the day of. When I arrived and called the property manager, he told me that I was wrong and check in wasn’t until 3, when I tried to call Monty he didn’t respond. Until I screenshotted the messages that he had sent me to prove myself (which I shouldn’t have even had to do), did they jump into action and get to work on prepping the space. I don’t think there was communication between the manager and the person who messaged on the listing. They did hurry up the check in process, which was nice. But our girls all had traveled to get to KC, so we were hanging out waiting for an hour and a half and I was not able to prep the space for our party before the bachelorette got there (which I had put a lot of dollars into) so that was a very stressful beginning. Once we got in the building, the stay was great.