Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
489 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
489
216 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
216
142 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
142
83 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
83
76 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
76
8,4/10
Sauberkeit
8,4/10
Personal & Service
7,4/10
Ausstattung
8,0/10
Zustand der Unterkunft
8,0/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
Arthur
24. Mai 2024
Gut: Sauberkeit und Personal & Service
Arthur
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Scott
22. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay!
Scott
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 23. Mai 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!
2/10 – Ungenügend
Jon
Mit dem Partner gereist
21. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, but becareful with valet, our valet decided to take our car for a joy ride.
Jon
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 22. Mai 2024
We're so glad to hear that you enjoyed our great location, and we apologize for the disappointing experience you had with our valet service. We take the security and care of our guests' vehicles very seriously, and it's unacceptable that our valet took your car for a joy ride.Please know that we're taking immediate action to address this issue and ensure that it doesn't happen again in the future. We're also conducting a thorough investigation to determine what happened and to prevent any future incidents.Once again, we apologize for the unacceptable behavior of our valet and appreciate your feedback. We value your loyalty and hope that you'll give us another chance to provide you with an exceptional experience.
10/10 – Hervorragend
Ryan
Geschäftlich gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didn’t like the parking options but it’s downtown kc so it is what it is. Very interesting hotel with top of the line rooms and very fun atmosphere
Ryan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 23. Mai 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
8/10 – Gut
LeAnn, Grinnell
Mit dem Partner gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They were great about holding our belongings after check out and letting us valet early and stay after check out. Hotel is nice. Thermostat didn’t work well and it does smell musty, but it is an old building so that being considered overall was a great place to stay.
LeAnn
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 12. Mai 2024
t's great to hear that despite the issues with the thermostat and the musty smell in the room, you found Hotel Phillips to be a nice place to stay. I'm glad that the staff was accommodating in holding your belongings after check-out and allowing you to valet early and stay after check-out. It's wonderful when a hotel goes above and beyond to make guests feel comfortable and taken care of. Safe Travels!
10/10 – Hervorragend
Robert
Mit der Familie gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, close, and cool!
Robert
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 12. Mai 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
10/10 – Hervorragend
Kirsten
9. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kirsten
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 12. Mai 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
8/10 – Gut
Dale
6. Mai 2024
Gut: Sauberkeit und Personal & Service
I enjoyed the style of the hotel and the services are excellent.Very convenient location for walking to convention center and local sites.
Over time the dark colors and finishings can strain this old person's eyesight. Lighter colors to brighten things in the rooms and lobbies make things easier to read etc.
Downside on the room were the drains in sink and shower.The sink plug mech was disconnected and won't open .The shower drain was slow and the floor filled when showering;just needs a clearing of the drain. Room 411.
Thanks,
Dale.
Dale
Aufenthalt von 2 Nächten im April 2024
Antwort von Lynda am 9. Mai 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Thank you for sharing about the drains, I will share that with our team. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
8/10 – Gut
Jennifer
6. Mai 2024
Jennifer
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Justin
6. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Justin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 6. Mai 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
10/10 – Hervorragend
Lisa
Mit dem Partner gereist, Mit der Familie gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a beautiful gem in the heart of downtown Kansas City!
Lisa
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lynda am 5. Mai 2024
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.
6/10 – Okay
Scott
Mit dem Partner gereist
28. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Loved the property, super gorgeous. Lobby smelled nice, the room smelled a little old but I felt like that was to be expected from such an old place! The attitude of the staff could definitely be worked on.
Scott
Aufenthalt von 1 Nacht im April 2024
Antwort von Lynda am 28. Apr. 2024
Thank you for your feedback on your recent stay at our property. We are delighted to hear that you found the property to be super gorgeous and that you enjoyed the lobby ambiance.We apologize if the room smelled a little old – we will make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future.Regarding the attitude of the staff, we are sorry to hear that it did not meet your expectations. Providing exceptional customer service is a top priority for us, and we will take your feedback seriously to improve the overall guest experience.Thank you for bringing these points to our attention, and we hope to have the opportunity to exceed your expectations on a future visit. Please do not hesitate to reach out if you have any further feedback or concerns.
4/10 – Schlecht
AMIN
Mit der Familie gereist
28. Apr. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Not a fan of old hotels. Rooms were small and did not get the room serviced after requesting it at the front desk. And homeless inside the facility and no bell desk service. Valet didn't even offer to load the luggages in the car. Better off staying at Marriot or Loews. Way overpriced for the room quality and service
AMIN
Aufenthalt von 4 Nächten im April 2024
Antwort von Lynda am 28. Apr. 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for any inconveniences you experienced during your visit.We are sorry to hear that you were not satisfied with the size of the rooms and that your request for room service was not fulfilled as expected. We will address these issues with our housekeeping team to ensure they do not happen again in the future.Regarding the presence of homeless individuals inside the facility, we take the safety and security of our guests very seriously. We will review our security measures to prevent such occurrences in the future.We regret to hear that our valet service did not meet your expectations and that you did not receive the level of service you deserved. Your feedback is valuable to us, and we will use it to improve our service standards moving forward.We appreciate you taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive experience. If you have any further concerns, please do not hesitate to contact us directly.
10/10 – Hervorragend
Sabrina
Mit dem Partner gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was so unique. We loved the look and feel, the staff were AMAZING and the location was very convenient for enjoying the area. The speak easy was an added gem. Highly recommend!
Sabrina
Aufenthalt von 4 Nächten im April 2024
Antwort von Lynda am 28. Apr. 2024
Thank you for your glowing review! We are thrilled to hear that you had such a positive experience during your stay at our property.We are delighted that you found the look and feel of our hotel to be unique and enjoyable. Our team works hard to create a welcoming and memorable atmosphere for our guests, so we are pleased to hear that you found our staff to be amazing.We are glad that the location of our property worked well for you and that you were able to easily enjoy the area. The speakeasy is indeed a hidden gem, and we are thrilled that you were able to take advantage of this special feature during your stay.Thank you for recommending our property to others. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again in the future. If you have any further feedback or requests, please do not hesitate to let us know.
2/10 – Ungenügend
Daniel
Mit dem Partner gereist
28. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The AC unit broke and sounded like a tornado siren going off in the king corner suite for about an hour, when the maintenance guy showed up he said they were having problems with it before we checked in he temporarily fixed the problem and said he would talk to the front desk about getting something back for the room but they did not want to comp anything for our troubles overall we were not happy with the stay recommend you stay somewhere else
Daniel
Aufenthalt von 1 Nacht im April 2024
Antwort von Lynda am 28. Apr. 2024
We are truly sorry to hear about the issues you encountered during your stay in our king corner suite. It is unacceptable that the AC unit malfunctioned and caused such a disruptive experience for you. We apologize for the inconvenience and frustration this must have caused.We apologize for any miscommunication regarding compensation for the inconvenience. We are unable to change your rate due to you booking through Expedia, I do see we took care of your breakfast for you. We understand your disappointment and value your feedback. We are sorry that your stay did not meet your expectations and we apologize for any inconvenience caused. We will work diligently to address the maintenance issues to prevent similar situations from occurring in the future.Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience. If you have any further feedback or questions, please do not hesitate to reach out to us directly.
10/10 – Hervorragend
Macy
28. Apr. 2024
Macy
Aufenthalt von 1 Nacht im April 2024
Antwort von Lynda am 22. Mai 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
8/10 – Gut
ron
27. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ron
Aufenthalt von 2 Nächten im April 2024
Antwort von Lynda am 28. Apr. 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
6/10 – Okay
Adam
Mit der Familie gereist
26. Apr. 2024
Wrong room when we checked in. They claimed it was Expedia’s fault for misrepresenting the room. I don’t think so. They did give us a better room after the first night. Just ok hotel given the expense of the room. Would not stay there again.
Adam
Aufenthalt von 4 Nächten im April 2024
Antwort von Lynda am 27. Apr. 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
10/10 – Hervorragend
Nicholas
Mit dem Partner gereist
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a very nice hotel! Reminded us of the 20’s and 30’s, and the speakeasy is a MUST DO! Just be sure to make reservations. So much fun!
Nicholas
Aufenthalt von 3 Nächten im April 2024
Antwort von Lynda am 23. Apr. 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed the speakeasy. We look forward to your next visit with us!
6/10 – Okay
Julie
Mit der Familie gereist
15. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
No microwave or fridge in rooms. Elevator took forever to open. Congested in area when you check in. No room for the lounge for us either night. Elevators very small barely able to fit with my back pack, bag and my 2 kids and luggage
Julie
Aufenthalt von 2 Nächten im April 2024
Antwort von Lynda am 15. Apr. 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We do offer microwaves and fridge for each guest room; they are placed in your room upon request. Our Speakeasy is a very popular spot, I am sorry you were unable to get reservations for a table. I hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.
10/10 – Hervorragend
Jeff
Mit der Familie gereist
7. Apr. 2024
Gut: Ausstattung
Over all great, yet bed sheet was starting to rip room 2001, it’s a very old building also, staff was helpful & friendly & professional.
Jeff
Aufenthalt von 1 Nacht im April 2024
Antwort von Lynda am 8. Apr. 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Thank you for letting us know about the sheet. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
10/10 – Hervorragend
Aa'Reyona, Grandview
Mit dem Partner gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was welcoming. Valet service was swift. City view was nice. Accessibility to city was convenient. Speakeasy was a vibe. Decor was appealing and elegant. Bed was comfy.
Aa'Reyona
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 8. Apr. 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and was able to experience our speakeasy and the wonderful city. We look forward to your next visit with us!
10/10 – Hervorragend
Shontez
Mit der Familie gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is our preferred KC hotel. Doesn't disappoint
Shontez
Aufenthalt von 2 Nächten im März 2024
Antwort von Lynda am 8. Apr. 2024
Thank you for staying with us during your recent travels to Kansas City. We love to hear we are the preferred KC Hotel. We appreciate you sharing this feedback with us and hope to welcome you back in the future.
10/10 – Hervorragend
Marissa
2. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Marissa
Aufenthalt von 4 Nächten im März 2024
Antwort von Lynda am 5. Apr. 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
6/10 – Okay
Kyrstin
1. Apr. 2024
Kyrstin
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 3. Apr. 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
4/10 – Schlecht
Sierra
Mit dem Partner gereist
31. März 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The hotel itself was lovely. But we paid for the Le Petit Chef experience last night and visited the Taveronna for brunch this morning. Both had cold inedible food. Service at Taveronna was awful, giving my finacee runny scrambled eggs cold biscuits and gravy. Myself got the French toast also cold. The Le Petit experience was no better. A couple left our table after the 3rd course. The seafood course was cold. The steak portion well done and dry. The crème brûlée cold and runny. And we had to pay BEFORE we ate. Then they serve abysmal drinks from a rinky dinky bar set up in what looks like a storage facility with some tables slapped in. I would love to come back to the hotel but the food was awful and the staffing in those food environments very unprofessional.
Sierra
Antwort von Lynda am 1. Apr. 2024
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. That is defiantly not the memory we are wanting out guests to leave with. We truly hope for the opportunity to welcome you back for a better experience in the future.
10/10 – Hervorragend
Suzanne
30. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Location!!
Suzanne
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 1. Apr. 2024
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.
4/10 – Schlecht
Lawrence
29. März 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Two of three small elevators were down
Long lines to access floor and room. Three of four mornings the lobby coffee was empty. Ive had wonderful Curio Collection experiences but not this in KC.
Lawrence
Aufenthalt von 4 Nächten im März 2024
Antwort von Lynda am 1. Apr. 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
10/10 – Hervorragend
Leslie
29. März 2024
Leslie
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 18. Apr. 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!
10/10 – Hervorragend
Kevin
28. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kevin
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 1. Apr. 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!
6/10 – Okay
Trevor
Mit dem Partner gereist
27. März 2024
Gut: Ausstattung
Very small rooms.
Trevor
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 28. März 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. I do see you reserved a Queen Petite room which is our smallest room. We hope that you will allow us another opportunity to show you one of our larger rooms when your travels next bring you back to Kansas City.
8/10 – Gut
Kristen
25. März 2024
Gut: Sauberkeit und Personal & Service
Neat Hotel, unfortunately elevator troubles while we were there.
Kristen
Aufenthalt von 3 Nächten im März 2024
Antwort von Lynda am 28. März 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. The elevators going down is an unfortunate situation. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
10/10 – Hervorragend
Paul
25. März 2024
Gut: Sauberkeit und Zustand der Unterkunft
Paul
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 28. März 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!
10/10 – Hervorragend
Charles
23. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Such a cute place
Charles
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lynda am 25. März 2024
Thank you for sharing your thoughts about our quaint little hotel. We look forward to hosting you during your stay.
10/10 – Hervorragend
Angela, Butler
22. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Angela
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 24. März 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
8/10 – Gut
Connor
Geschäftlich gereist
21. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My shower had a pretty bad smell to it. Elevators felt slower and not the most reliable. Very nice and clean, though.
Connor
Aufenthalt von 2 Nächten im März 2024
Antwort von Lynda am 23. März 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City
8/10 – Gut
Heather
Mit dem Partner gereist
21. März 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Very nice hotel. But considering there is a restaurant and food event I was shocked there was no microwave or fridge in the room.
Toilet paper roll broken
Heather
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 23. März 2024
Thank you for your review. We want every guest who joins us to have a comfortable and enjoyable stay and we are sorry that there were aspects of your recent stay that fell short. We defiantly have those amenities for our guest upon request. We will make sure we add those to our website. We will review your valued feedback with our hotel team, and we hope that you will allow us another opportunity to impress when your travels next bring you back to Kansas City.
10/10 – Hervorragend
Jeffrey
18. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jeffrey
Aufenthalt von 2 Nächten im März 2024
Antwort von Lynda am 23. März 2024
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
8/10 – Gut
Kent
Mit der Familie gereist
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice older hotel. Has some great old features. Our stay was great.
Kent
Aufenthalt von 3 Nächten im März 2024
Antwort von Lynda am 18. März 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. WE too love our old features. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
10/10 – Hervorragend
Marcia
Mit einer Gruppe gereist, Mit der Familie gereist
16. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It would have been nice to have longer bar hours. We were in KC for the Big 12 basketball tournament and had to celebrate elsewhere.
Marcia
Aufenthalt von 4 Nächten im März 2024
Antwort von Lynda am 17. März 2024
Thank you for staying with us during your Big 12 experience. We will be sure to discuss hours of operation when we begin our planning for next year. I am glad to see you enjoyed your stay. See you next year.
10/10 – Hervorragend
Sean
13. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sean
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 15. März 2024
I appreciate you taking the time to complete our Guest Satisfaction Survey. We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.
10/10 – Hervorragend
Jason
9. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jason
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 14. März 2024
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!
8/10 – Gut
Norma
9. März 2024
Norma
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 1. Apr. 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
10/10 – Hervorragend
JACK
7. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
JACK
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 9. März 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
2/10 – Ungenügend
sally
5. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
gross. very dirty. mixed up my room and gave it to someone else then offered nothing for not giving me the room i paid for.
sally
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 7. März 2024
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.
6/10 – Okay
Taycee Jade
4. März 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Taycee Jade
Aufenthalt von 2 Nächten im März 2024
Antwort von Lynda am 7. März 2024
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.
10/10 – Hervorragend
Isabella
4. März 2024
Isabella
Aufenthalt von 1 Nacht im März 2024
Antwort von Lynda am 25. März 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
2/10 – Ungenügend
Hailey
Mit der Familie gereist
25. Feb. 2024
Verbesserungswürdig: Personal & Service
Would not recommend
I would not stay again. Reservations required, even for the bar. No refrigerator in the room. The front desk staff called me after 10 PM at night when I was already sleeping and woke me up.
Hailey
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lynda am 26. Feb. 2024
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. While yes, our Speakeasy is by reservations, we do our best to try to get as many people in as possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
10/10 – Hervorragend
Nick
24. Feb. 2024
Nick
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lynda am 23. März 2024
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
10/10 – Hervorragend
Cody
22. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cody
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lynda am 24. Feb. 2024
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!