Based on very high customer ratings, I expected much better. Hotel is clean and generally well maintained. However, a few things are worth mentioning.
The beds are not very good and the pillows are worse.
The rooms have the keycard holder by the door where the card should be placed in order for the lights in the room to work, so when you leave and take the keycard with you, the light will go off if you forgot to turn them off. Common thing in a lot of hotels these days. What’s not common is to connect the AC to the same system. This is Africa, not Norway. When I leave, I want my AC to work. The only solution is to go and ask the front desk for the second keycard.
The food in the restaurant is not very good. It’s absolutely safe and thoroughly cooked, just doesn’t taste very good.
Staff, although nice, is either undertrained, such as at restaurant (inability to properly run an expresso machine, for instance), or not allowed to take any responsibility or make any decisions. You can ask the front desk if the sky is blue, let alone anything of substance, and the answer will always be, let me check with somebody and I will let you know. Let you know not in a few minutes or in an hour, but tomorrow.
This all probably sounds like needless complaining, but having been working in Uganda for several years now, trying this hotel was a one time thing for me, I would not be going back. It is absolutely overpriced for the money.