Eingangsbereich
Verfügbarkeit prüfen

Bewertungen von Protea Hotel by Marriott Kampala Skyz

3.5 out of 5
Protea Hotel by Marriott Kampala Skyz
1 Water Lane, Naguru, Kampala

Bewertungen

8,4

Sehr gut

36 von insgesamt 60 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 von insgesamt 60 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 60 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 60 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 60 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Toru

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful experience and really very good delicious breakfast fast and I like stuff services thank you for making my stay wonderful.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One night they had a band that cranked up the amplifier so loud you couldn't hear yourself think inside the room. I had to move to get away from the noise. Otherwise, this is a spectacular hotel in Kampala with great views.
Aufenthalt von 3 Nächten im Januar 2024

4/10 – Schlecht

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
John Sengendo
Great stay at this hotel, it exceeded my expectations. Food was great, services where on point
Aufenthalt von 9 Nächten im November 2023

4/10 – Schlecht

Linda

Aufenthalt von 5 Nächten im November 2023

10/10 – Hervorragend

Bryan

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Rajesh

Aufenthalt von 4 Nächten im August 2023

2/10 – Ungenügend

Elite

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Antwort von Brian am 6. Sept. 2023
Dear Mr. Patel,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this poor service delivery is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regardsBrian MukiibiActing Front Office Manager

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Quintin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Satisfying
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Rosette

Aufenthalt von 5 Nächten im Juli 2023

10/10 – Hervorragend

Rhea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel
Highly recommended!! Hotel is beautiful, wonderful views of Kampala and clean. There were events going on each day - conferences, weddings, engagements, comcerts. Staff is attentive!
Aufenthalt von 7 Nächten im Juni 2023

2/10 – Ungenügend

Elite

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 – Ungenügend

JOUNG KUN

Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

CHARLES

Aufenthalt von 5 Nächten im April 2023

10/10 – Hervorragend

Christine

Aufenthalt von 21 Nächten im Januar 2023

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pick up and drop off from Airport to hotl was really terrible. Driver was really speeding and we felt very unconfrotable. I told driver several of time to slow down.Very bad driving.
Aufenthalt von 4 Nächten im November 2022

6/10 – Okay

Yedidyah

Aufenthalt von 6 Nächten im Oktober 2022

8/10 – Gut

Mariam

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were helpful and welcoming I enjoyed my stay but my Marriott Bon voyage points have not been updated to my account
Aufenthalt von 11 Nächten im August 2022

10/10 – Hervorragend

Paula

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good family hotel with lovely views
Lovely large suite & comfortable bed. Very friendly staff. Restaurant & terrace bar had good & tasty food options & some great entertainment during our stay. Reception staff were very helpful & friendly. Would stay here again & happy to recommend the Protea Skyz Marriott hotel Kampala, Uganda
Sitting room in Executive Suite
Pool area around the Terrace Bar
A vegetarian option for lunch
Great entertainment by Urbansoul
Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I came here with high hopes after an unpleasant experience at another area hotel. The pros here are many! The staff and service for the most part were incredible. The rooftop bar and restaurant (99) was amazing and I felt very welcome and well taken care of by housekeeping, breakfast staff, room service, laundry, etc. etc. They were all phenomenal. I must say that Isma, Denis, and Julius were especially stellar, as was Moses at the front desk. The hotel is beautiful and modern, but one thing I found a bit odd is that there is no climate control (or if there is, it wasn't on) in the lobby and restaurants. The temperatures were very hot and muggy, so I just felt generally uncomfortable in the public areas, which meant I rarely left my room (where the AC was amazing!) The most disappointing aspect of my stay was that I had stayed here just two weeks ago and had a very loud room on the front of the hotel and before I left the USA I called and requested a room that was NOT on the front side. The noise from the construction just across the fence with a concrete mixer running 15 hours a day and saws and hammering and etc etc is enough to make you crazy. When that isn't the issue, it is the parking garage where car alarms go off all hours of the night and the people that gather downstairs and outside can be heard as if they are in the room with you. The room I got was in the same block, one floor higher. I asked about it and was told "I am above the noise".
Aufenthalt von 6 Nächten im Juli 2022

10/10 – Hervorragend

Sigurgeir

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Very good stay, staff and services excellent.
Aufenthalt von 6 Nächten im Juni 2022

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property itself was comfortable, clean, and modern. Staff were incredible in every sense. The room I had was very near the front gate on the street side and the level of noise from car alarms going off, guests coming and going, people gathering below my balcony was not the fault of the hotel, but did make it hard to relax at times. No doubt its a beautiful property. Amazing views. Spotless. Next time I will ask for a room further from the entrance. It is more expensive than equally nice hotels in Kampala.
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Thomas Jason de

Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

mary

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are very respectful and approachable. Very clean room, spacious, the beds are very comfortable, good breakfast.
Aufenthalt von 3 Nächten im Juni 2022

10/10 – Hervorragend

Clinton, RESTON

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Honestly, my stay exceeded all expectations. The location, the property, the staff, the food, the rooftop bar… I cannot wait to return. Highly recommended!
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Erin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2022

8/10 – Gut

rachel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very noisy and can’t stay at the pool because of weddings.
Aufenthalt von 6 Nächten im November 2021

6/10 – Okay

KEITH B

They need to hire more staff, service is okay but so slow
Aufenthalt von 1 Nacht im November 2021

8/10 – Gut

Dia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view at the top is really nice, the hotel is vibrant and always busy, the food is good and the service is great, it gets a bit noisy on weekends but it’s ok, I highly recommend the hotel
Aufenthalt von 7 Nächten im November 2021

8/10 – Gut

Arshnee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business trip
Upgraded to executive suite with fantastic views of Kampala. Very spacious comfortable room, a good gym, food was delicious and everyone very helpful. The downside was the internet, which was not stable and at times the bandwidth low (<1Mb) and I never had a hot shower my entire stay. The water was lukewarm.
Aufenthalt von 7 Nächten im September 2021

10/10 – Hervorragend

Ahmed

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2021
Antwort von Reservations Team am 6. Sept. 2021
Dear Ahmed, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for giving us your feed back about your stay experience with us. We would also like to thank you for choosing to stay with us during these unusual times. we hope to host you again in the near future. Best regards Brian Assistant Front Office Manager

8/10 – Gut

Nir

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2021
Antwort von Reservations Team am 6. Sept. 2021
Dear Ahmed, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for giving us your feed back about your stay experience with us. We would also like to thank you for choosing to stay with us during these unusual times. we hope to host you again in the near future. Best regards Brian Assistant Front Office Manager

6/10 – Okay

Yunus

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Expect average
Room service unresponsive Food is meh, stick to breakfast Wednesday night WiFi maxes out at .5mbps
Aufenthalt von 2 Nächten im Dezember 2020
Antwort von Reservations Team am 7. Dez. 2020
Dear Yunus, Greetings from Protea Hotel by Marriott® Kampala Skyz. Thank you for staying with us and taking time to write back, we take your feedback very seriously. Please note that your concern has been forwarded to the responsible departments. We will do our best to serve you better on your next visit. Look forward to welcoming you back. Best Regards Brian Mukiibi Head of Reservations

10/10 – Hervorragend

anthonyW, Nairobi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was comfortable and the room was well appointed, The neighbourhood was safe and suitable for my morning walk
Aufenthalt von 1 Nacht im März 2020
Antwort von Krishna am 19. März 2020
Dear Guest, Greetings! Thank you for your feedback. We look forward to Welcome you back. Warm Regards Krishna Sharma Front Office Manager

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2020
Antwort von Krishna am 19. März 2020
Dear Guest, Greetings of the day! Thank you for taking the time to give your response. We look forward to serve you again. Warm Regards Krishna Sharma Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2020
Antwort von Krishna am 19. März 2020
Dear Guest, Greetings! Thank you for your amazing response. We look forward to serve you again. Warm Regards Krishna Sharma Front Office Manager

10/10 – Hervorragend

Elujoba, Indianapolis

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All workers are of nice conduct ..everything nice
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Krishna am 20. Feb. 2020
Dear Guest, Greetings! Thank you for staying with us and your response, we are glad that your stay was comfortable. We strive to put the best foot forward for all the services rendered and I am sure to share this feedback with the entire team. I on the behalf of the entire team look forward for another opportunity to serve you. Warm Regards, Front Office Manager Protea Hotel by Marriott Kampala Skyz

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
best of all
this hotel makes everything you ever need to do so easy, you never have to move luggages yourself, help is always a call away.. staffs are well trained friendly and nice
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Krishna Sharma am 20. Feb. 2020
Dear Guest, Greetings! Thank you for staying with us and we are glad that your stay was comfortable. We strive to put the best foot forward for all the services rendered however your feedback just makes us better. I on the behalf of the entire team look forward for another opportunity to serve you. Warm Regards, Front Office Manager Protea Hotel by Marriott Kampala Skyz

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
the staff service is completely poor facility of such quality. for a marriott managed hotel i expected much better . for staters the hotel must consider separating guest services and general information from the check in desk. as it is , the place is always overcrowded and staff overwhelmed . it makes the quality of checking in very slow. staff forget request for service when you call to request for things.
Aufenthalt von 5 Nächten im November 2019

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Not worthy of the Marriott brand
Service is terrible. I had a paid booking for a room for 3 people and they gave us a room with a single bed, and gave us the option of paying extra for another bed or sleeping on the floor. At the restaurant they don’t like it if you order a la carte, and try to force you to have the buffet dinner. Protea Marriott Entebbe is much better
Aufenthalt von 2 Nächten im September 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2019
Antwort von Team Protea Hotel by Marriott® Kampala Skyz am 29. Okt. 2019
Dear Guest, Thank you for taking you valuable time to review us. Would be very pleased to serve in near future soon. Thank you. Kind regards, Team Protea Hotel by Marriott® Kampala Skyz

2/10 – Ungenügend

JC

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
After 5 visits I wont be back.
I got locked out of my Room daily. Every time I left my room I had to reprogram it. Nobody knew about my presence at the hotel and got calls to ask If I am in my room. They still do not have a gym after 2 years. From $120 - $180 in the same time period.
Aufenthalt von 3 Nächten im August 2019

10/10 – Hervorragend

Muhammad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2019
Antwort von charity am 29. Apr. 2019
Thank you Mohammad for taking your time to share with us your fabulous experience at Skyz Hotel. We look forward to hosting you again in the near future!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2019
Antwort von Johnson am 7. März 2019
Dear Guest, Thank you for the wonderful rating. It is evident that you enjoyed your stay with us. We are looking forward to welcome you back at Skyz Hotel.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great views, very clean rooms, friendly staff.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Johnson am 18. Feb. 2019
Thank you for taking time to write the feedback. We are glad that you had a splendid experience and that you enjoyed the amazing views and our very clean rooms. We are looking forward to welcome you back at Skyz Hotel!

6/10 – Okay

Olga, Denmark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
100% non smoking hotel. also outside.
100% non smoking hotel. also outside. good rooms and great breakfast
Aufenthalt von 1 Nacht im November 2018
Antwort von charity am 16. Jan. 2019
Dear Olga, We would like to thank you for taking your time and sharing with us your experience. Thank you for your fabulous feedback, We look forward to hosting you again in the near future and we assure you of excellent service. Regards Charity Kukundakwe Reservations Agent.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2018
Antwort von Linda am 7. Dez. 2018
Good day, Thank you for your feed back. We are looking forward to hosting you again to Skyz Hotel.

10/10 – Hervorragend

Andre

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Skyz thumbs up
Always pleasant here
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von charity am 14. Nov. 2018
Thank you so much. It is always a pleasure hosting you!