2/10 – Ungenügend
Katharina
6. März 2024
Verbesserungswürdig: Personal & Service
I booked and paid a Superior King room and they gave me a standard twin bed room.
I asked them to give me the room I booked and paid. They told me I would have booked a smoker room. I say that I definitely did not book a smoker room since I am non-smoker and I asked if that twin bed room is a smoker room?
They said no but they have no other rooms available and there is nothing they can do. According to their website the twin bed room was clearly not a superior King room. And my booking confirmation clearly said a superior king room.
I went back to my room. A few minutes later I got for a call from reception. They asked me if I am happy with my room. I asked back if they are kidding. I was just at reception and complaint that I am not happy and now they call me to ask me if I am happy. The lady on the phone said she will speak to her supervisor to see what they can do but they have no other room. I never got a call back from them.
So if you book a better room at this hotel and pay for that you obviously never know what room you really get there. And they just tell you there is no other room available.
Katharina
Aufenthalt von 1 Nacht im März 2024