Rezeption

Bewertungen von The Mill Hotel Bomonti

The Mill Hotel Bomonti
Cumhuriyet Mah., Duzoglu Sok., No. 2 A, Bomonti, Istanbul

Bewertungen

8,2

Sehr gut

65 von insgesamt 132 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
30 von insgesamt 132 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 132 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 132 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 132 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Felix Pascal

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Antwort von Front Offıce am 20. Nov. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

6/10 – Okay

Hamide

Geschäftlich gereist
Gut: Sauberkeit
Keine Unterkunft in der man mehr als 2 Tage verweilen sollte . Ich hatte kein WLAN das Problem konnte auch nicht gelöst werden. Zimmer Service nur bis zur einer bestimmten Zeit
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Aslı am 8. Okt. 2023
Hello! Thank you so much for your kind feedbback. We value reviews greatly and will be using them to improve our services. Hope to welcome you again!

8/10 – Gut

Fidan

Gut: Personal & Service und Zustand der Unterkunft
Das Hotel ist einer schönen Lage, es ist sehr nah an alle Orte wie besiktas, Taksim etc. Das Essen im Hotel ist top und der Preis ist sehr gut, man hat im Parkhaus gute parktmöglichkeiten. Das Hotel ist bestimmt abgenutzt, also es ist nicht so sauber wie man sich es erhofft.
Aufenthalt von 2 Nächten im August 2023
Antwort von Front Offıce am 13. Sept. 2023
Thank you so much for your review. We value feedbacks greatly and will be using them to improve our services!

8/10 – Gut

Svetlana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel ist sehr schick. Die Zimmer sauber. Die Lage ist gut, gut erreichbar, in der nähe Restaurants und Einkaufsmöglichkeiten. Nur am Wochenende etwas laut wegen dem Cafe unten.
Antwort von Aslı am 23. Aug. 2023
Thank you so much for your kind reviews! We hope to see you again in the future.

8/10 – Gut

Dennis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2022

6/10 – Okay

Vinh Tai

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
wlan war etwas umständlich, bett und kissen waren ingemütlich, duschtür schließte nicht ganz ab… sonst hübsches hotel und nettes personal
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Front Office am 9. Apr. 2023
Dear Guest, User Thank you for keeping The Mill Hotel Bomonti during your visit to Istanbul. Thank you for taking the time to evaluate The Mill Hotel Bomonti. We are very happy to see that our services meet your expectations and make you satisfied, they want to share your nice comments with all their teammates. We will be happy to welcome you again at The Mill Hotel Bomonti as soon as possible. Regards Management

4/10 – Schlecht

Julius

Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 5 Nächten im Februar 2022

2/10 – Ungenügend

Erol

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Zimmer war nicht sauber! Viele Haare, im Bett, auf Boden... Jalousie defekt ! Kein Desinfektionsmittel ! Und das bei Pandemie
Aufenthalt von 5 Nächten im Januar 2022
Antwort von Eda am 3. März 2022
Dear Guest, Thank you for your review. The Mill Hotel Bomonti Management

10/10 – Hervorragend

Jasmin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I was there with my friends, and at the reception they helped us with every problem. And they was very friendly, especially Hakan from the reception he gave us tips around Istanbul and helped us a lot thank you for nice time in Istanbul. I would go there again any time !!
Aufenthalt von 6 Nächten im Oktober 2021
Antwort von Eda am 8. Nov. 2021
Dear Jasmin, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future Management The Mill Hotel Bomonti

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nettes Design, da vieles schwarz war, konnte man staub etc schnell sehen, das Personal war sehe freundlich und bemüht. Leider war unter unserem Zimmer ein Cafe, daher wars sehr laut in der Nacht!
Aufenthalt von 3 Nächten im März 2020
Antwort von Eda am 9. Sept. 2021
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I am very happy to hear that our staff made your feel at home. However, I apologize for the inconveniences that you experienced during your stay. We look forward to welcoming you again. Eda Demir E-Commerce Asst Manager

6/10 – Okay

Parmjit Singh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im April 2024

10/10 – Hervorragend

Matts, Windsor Gardens

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay at The Mill Hotel Bomonti was absolutely perfect from start to finish. The cleanliness of the hotel was impeccable, with every corner shining and spotless. The rooms were spacious and beautifully appointed, providing a comfortable retreat after a day of exploring the city. The location of the hotel couldn't have been better - close to everything we wanted to see and do, yet tucked away enough to offer a peaceful atmosphere. But what truly made our stay unforgettable was the exceptional service provided by the staff, especially Ibrahim, the receptionist. Ibrahim went above and beyond to ensure our comfort and satisfaction throughout our stay. His warm welcome and attentive assistance made us feel like valued guests from the moment we arrived. In summary, The Mill Hotel Bomonti exceeded all expectations, offering a combination of cleanliness, spaciousness, and convenience that made for a truly unforgettable stay. I would highly recommend this hotel to couples, families and anyone looking for a memorable experience in Istanbul.
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Offıce am 14. Apr. 2024
Dear MATT MATHIAS ,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,

10/10 – Hervorragend

Cem

Aufenthalt von 1 Nacht im März 2024
Antwort von Front Ofıcce am 24. Apr. 2024
Dear Cem, ,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,

10/10 – Hervorragend

Michael-Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations am 3. Apr. 2024
Dear Michael Anthony,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,

10/10 – Hervorragend

Wassim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good and friendly service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office am 29. Feb. 2024
Dear WASSIM Thank you for choosing THE MILL BOMONTİ Hotel for your recent stay in Istanbul. You were very generous in filling out the customer service form and sharing your feedback about our hotel with us. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visit. they say. We are always looking forward to hearing what you liked and how we can improve. We hope to be happy to welcome you again at The Mill Bomonti Hotel in the future, so that we can give you a better impression of our hotel. Best regards, Reception agent Deniz Saidani

10/10 – Hervorragend

Alaa, Jeddah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel manager is great help overall the hotel 4 stars.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von front office am 17. Feb. 2024
Hi Dear Alaa First of all, thank you for the information. We were happy to have you among us. We hope to see you again. Best regards.Deniz Saidani

10/10 – Hervorragend

Ramin, Stevenson Ranch

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and friendly staff. Clean hotel. Good location.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von front office am 17. Feb. 2024
Hi dear Ramin First of all, thank you for the information. We were happy to have you among us. We hope to see you again. Best regards.Deniz Saidani

10/10 – Hervorragend

Sedef

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Her şey çok güzeldi.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Guest Relations am 6. Feb. 2024
Merhabalar Sedef Hanım ,Öncelikloe bizi tercih ettiğiniz için teşekkür ederiz.değerlindirmeniz içinde teşekkür ederiz sizleri tekrar aramızda görmekten mutluluk duyarız Saygılarımla.Deniz Saidani Reservation & sales Menager

10/10 – Hervorragend

Bassel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, very convenient and high quality
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Front Office am 15. Jan. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani

6/10 – Okay

Samia

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Office am 15. Jan. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani

10/10 – Hervorragend

Asli

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Office am 15. Jan. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani

4/10 – Schlecht

Niamh

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bathroom door broken. Bathroom and balcony not cleaned. Fixtures falling away from the wall. Non-stop drilling for 5 out of 6 days we were there which started about 8:30am and went on until at least 3pm each day.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von The Mill Family am 25. Dez. 2023
Dear Ms. Niamh GoodridgeThank you for taking the time to complete the Guest Questionnaire in connection with your recent stay at the The Mill Bomonti Hotel.. Receiving such comments is one way that we can monitor our standards and effect change where necessary.First of all, please kindly accept my sincere apologies for the upset and inconvenience caused during your stay and also I would like to express my regret that you did not have a good impression of the hotel. I was dismayed at some of the points that you raised and can only say, please accept my assurance that these were momentary deteriorations in our service standards and are in no way indicative of the high standards we normally aspire.I have carried out a full investigation and do not propose to bore you with point-to-point justification or excuse; obviously there was a shortfall of the type of service that you have a right to expect from us. When I checked, you did not request cleaning for 5 days during your stay. The do not disturb light on the door is always red, that is, your room was not entered for cleaning because the do not disturb button was active.I want to indicate once again our extreme concern over your dissatisfaction. Please rest assured that immediate action has been taken to avoid a reoccurrence of this nature in the future. Ms Niamh once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality.We hope that we will have the pleasure of welcoming you back to the The Mill Bomonti Hotel on a future occasion, so that we may show you a better impression of our hotel.Yours sincerely,Esat Korkmaz Operation Manager

2/10 – Ungenügend

abdellah

Aufenthalt von 2 Nächten im November 2023
Antwort von Front Offıce am 6. Dez. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

10/10 – Hervorragend

Yunus

Mit Haustieren gereist, Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Çok ilgili ve alakalı bir şekilde davranışları konusunda
Aufenthalt von 4 Nächten im November 2023
Antwort von Front Offıce am 5. Dez. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

10/10 – Hervorragend

irem

Aufenthalt von 1 Nacht im November 2023
Antwort von The Mill Family am 20. Dez. 2023
Sevgili Irem Ekenİstanbul'daki son konaklamanızda THE MILL BOMONTİ Hotel'i seçtiğiniz için teşekkür ederiz.Müşteri hizmetleri formunu doldurup otelimizle ilgili görüşlerinizi bizimle paylaşma konusunda çok cömert davrandınız.Misafirlerimiz sıklıkla bize, kendi ziyaretleri için rezervasyon yaptırmadan önce geçmiş konukların yorumlarını okumanın ne kadar yararlı olduğunu söylerler. Neleri beğendiğinizi ve nasıl geliştirebileceğimizi duymak için her zaman sabırsızlanıyoruz.Otelimizin daha iyi bir izlenimini verebilmemiz için sizi gelecekte de The Mill Bomonti Hotel'de tekrar ağırlamaktan mutluluk duyacağımızı umuyoruz.Saygılarımla,Operasyon YöneticisiEsat Korkmaz

10/10 – Hervorragend

Ömer Faruk

Aufenthalt von 1 Nacht im November 2023
Antwort von The Mill Family am 20. Dez. 2023
Sevgili Ömer Farukİstanbul'daki son konaklamanızda THE MILL BOMONTİ Hotel'i seçtiğiniz için teşekkür ederiz.Müşteri hizmetleri formunu doldurup otelimizle ilgili görüşlerinizi bizimle paylaşma konusunda çok cömert davrandınız.Misafirlerimiz sıklıkla bize, kendi ziyaretleri için rezervasyon yaptırmadan önce geçmiş konukların yorumlarını okumanın ne kadar yararlı olduğunu söylerler. Neleri beğendiğinizi ve nasıl geliştirebileceğimizi duymak için her zaman sabırsızlanıyoruz.Otelimizin daha iyi bir izlenimini verebilmemiz için sizi gelecekte de The Mill Bomonti Hotel'de tekrar ağırlamaktan mutluluk duyacağımızı umuyoruz.Saygılarımla,Operasyon YöneticisiEsat Korkmaz

6/10 – Okay

christina

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I always love this hotel, and have stayed here many times. But this time a cafe/club downstairs have opened- and it makes too much noise, so I could not sleep at the time I wanted to. The staff tried to speak with the club owner, but the music was only quiet after 1am. I hope the club is not open next time I come back. I like this hotel because the rooms are big and it’s convenient located, with restaurants options right outside of the hotel.
Aufenthalt von 4 Nächten im November 2023
Antwort von Esat am 24. Nov. 2023
Mr. Mrs/Miss, Christina Juel-bergFirst of all, we would like to thank you for choosing your preferred and taking the time to visit the Mill Bomonti Hotel in Istanbul and filling out our Guest Satisfaction Form.We are very happy to inform you that you are satisfied with the services offered to you during your stay at our hotel. We would like to take your complaint about the music sound problem you have experienced and to inform you that we will be more careful with your next stayWe will be happy to be able to offer you the best service and hospitality you have come to expect and to see you again among us.With my best regards,Esat KorkmazOperation Manager

6/10 – Okay

Wassim

Aufenthalt von 1 Nacht im November 2023
Antwort von The Mill Family am 20. Dez. 2023
Mr. Wassim Mansour,once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.Operation ManagerEsat Korkmaz

6/10 – Okay

Wassim

Aufenthalt von 1 Nacht im November 2023
Antwort von The Mill Family am 20. Dez. 2023
Mr. Wassim Mansour,once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.Operation ManagerEsat Korkmaz

10/10 – Hervorragend

anders

Aufenthalt von 1 Nacht im November 2023
Antwort von Front Offıce am 20. Nov. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

4/10 – Schlecht

Wassim

Aufenthalt von 1 Nacht im November 2023
Antwort von Front Offıce am 1. Dez. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

8/10 – Gut

TOSHIYA, Osaka

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Front Offıce am 2. Nov. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

8/10 – Gut

SEHPER FERDA

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Front Office am 31. Okt. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

6/10 – Okay

Esra Ece

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Front Office am 31. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

4/10 – Schlecht

Mamdooh, Riyadh

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not that great. Bad service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Aslı am 27. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

6/10 – Okay

Anders

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Mere som et 2-stjernet hotel.
Skuffende oplevelse. Helt klart ikke et 4-stjernet hotel længere. Det er meget slidt med pletter og skjolder overalt på tæpper og fliser både i fællesarealer og på værelset. Gulvtæppet på mit værelse var helt slidt ned og trængte til at blive skiftet. Det var desuden beskidt med store skjolder og pletter. Inventaret er ramponeret med afslåede hjørner og skader. Den generelle rengøringsstandard er lav med skidt i hjørner og pletter og aflejringer mange steder på badeværelset. Døren til min balkon kunne ikke lukkes da jeg ankom. Det blev "løst" dagen efter, så den ikke længere stod åben, men den var på ingen måde tæt og der kom meget støj fra gade ind, og jeg blev vækket hver morgen klokken 06.15, når mineraterne kaldte til bøn. Kan ikke anbefales.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Aslı am 27. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

8/10 – Gut

JOOHYUNG

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Aslı am 27. Okt. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

10/10 – Hervorragend

Ho

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Aslı am 27. Okt. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dirty
Not clean, dirty and stained sofa, carpet and rusted and dirty taps. Hairs on the sofa. Breakfast isnt good as well. Didnt look fresh. It felt last days or even older.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Aslı am 22. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

2/10 – Ungenügend

Mehrdad, Chevy Chase

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had rarely left a review .... but this time I have to share my experience : I stayed in this hotel for 8 nights. If you think that this hotel is comparable to a 4 star, 3 star or even 2 star hotel , you are completely wrong ! The hotel is understaffed, the furniture is old and full of stains, the Wi-Fi doesn't work, the TV has very basic Turkish TV channels, and the breakfast is just terrible ! Speaking about the breakfast, the breads and croissants were always stale and hard to eat !!! Some of the vegetable plates had gone to the refrigerator and back to the breakfast room for days ! We saw an employee in the breakfast room spraying water on the plates to give the impression that they were fresh ... while obviously they were not ! Speaking the internet : You need to set up the connection every single hour. Conclusion : Please do not ruine your vacation.
Antwort von Front Offıce am 12. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

10/10 – Hervorragend

anders

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Evrything was amazing ..the stuff was very polite to me and cleaning lady aswell didnt stress ne out and they didnt open the door like many hotels does ..they knockd ...reception stuff both daily and night was exellent aswell..orderd food for me
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Aslı am 27. Okt. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

6/10 – Okay

AKIKO

Mit der Familie gereist
Gut: Zustand der Unterkunft
最寄りの駅まで遠かった
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Aslı am 8. Okt. 2023
Hello! Thank you for your review! We value feedbacks greatly and will be using them to improve our services.

2/10 – Ungenügend

Thomas

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was was disgusting. Beatdown and dirty. Staff is useless.never go back
Aufenthalt von 7 Nächten im September 2023
Antwort von Aslı am 6. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

6/10 – Okay

Sevim

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Het is een mooie hotel, personeel was aardig. Echter schrok ik wel van de vlekken op het tapijt, stoelen en de marmeren bladen zowel in de kamer als badkamer. Ik liep niet zonder schoenen over de vloer of zat niet op de stoelen zonder iets erop te leggen. Als hotel moet je wel aan hygiëne denken en dat is nou eenmaal lastig met stoffen bekledingen en tapijten. Wel werd elke dag je bed opgemaakt, schone handdoeken neergelegd en prullenbakken geleegd maar niet even met een schone doek over de meubels heen. Wel raad ik aan niet voor deze hotel te kiezen als je rust zoekt want het ligt in een buurt waar veel gefeest wordt. Ook als er iemand op de gang praat hoor je dat heel duidelijk.
Aufenthalt von 4 Nächten im September 2023
Antwort von Aslı am 6. Okt. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

10/10 – Hervorragend

EJDER

Aufenthalt von 1 Nacht im September 2023
Antwort von Aslı am 1. Okt. 2023
Hello! Thank you for your kind review. We hope to welcome you again!

10/10 – Hervorragend

Elnaz Pournadi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The breakfast was very good and staff was nice. The only problem was the AC in our room did not seem to work well room 116. Room service was great but wish it went past 10pm.
Aufenthalt von 7 Nächten im September 2023
Antwort von -Aslı am 29. Sept. 2023
Hello! Thank you so much for your kind feedbback. We value reviews greatly and will be using them to improve our services. Hope to welcome you again!

10/10 – Hervorragend

Ibrahim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im September 2023
Antwort von Front Offıce am 24. Sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

10/10 – Hervorragend

Hayden

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I really enjoyed my stay here, it was a great location and nice and quiet most of the time at night. It would be great to see a slightly more looked after room - some carpet cleaning wouldn't go amiss and some good quality cleaner to polish the granite in the bathroom - but otherwise great!
Antwort von Front Offıce am 24. Sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

10/10 – Hervorragend

Amir, VIENNA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property super clean
Aufenthalt von 2 Nächten im September 2023
Antwort von Front Offıce am 18. Sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

10/10 – Hervorragend

Sumaiyah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was really good and the hotel staff were exceptional. They were a great help and provided excellent service. Will definitely recommend them to friends and family.
Aufenthalt von 9 Nächten im September 2023
Antwort von Front Offıce am 18. Sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.