Sehr geehrter Gast, Herr Niyazi, vielen Dank, dass Sie Ihre Bewertung mit uns geteilt haben, die einen wichtigen Beitrag zur Verbesserung unserer Servicequalität leistet.

Lieber Gast, vielen Dank, dass Sie sich die Zeit für einen Kommentar genommen haben. Wir sind sehr froh, dass Sie einen schönen Aufenthalt hatten und hoffen, Sie wieder zu sehen.Mit unserer Liebe und Respekt

Dear Gea,First of all thank you for taking your time to evaluate your recent stay at Hilton Istanbul Maslak.Thank you for your nice review and comments.We look forward to have you back with us in the nearest future.Best Regards,Taylan KurtGuest Relations Agent

Kıymetli Misafirimiz Ferit Bey,Vakit ayırıp, konaklamanızı değerlendirdiğiniz için çok teşekkür ederiz. Konaklamanızdan memnun kalmış olduğunuz için de çok mutlu olduk.Sizi yeniden ağırlayabilmeyi dileriz.Sevgi ve saygılarımla,

Değerli misafirimiz Yusuf Bey,Puanlamanız için çok teşekkür ederiz.Sevgi ve saygılarımızla,

Dear Valuable Guest,First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city,We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions.Thank youSincerely yours,

Dear Valuable Guest,First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city,We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions.Thank youSincerely yours,

Dear Valuable Guest, First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion. We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions. Thank you Kindest regards,

Dear Valuable Guest, We have received the survey you completed following your stay at Hilton Istanbul Maslak, which describes your experience while you were with us and thank you for taking the time to submit it. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences, which may have been caused. We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action especially regarding the cleanliness of your room amenities as you've mentioned. I would like to kindly inform you that we always add your room view requests into your reservation profile. However, during the high demand of the occupancy, we may not confirm or guarentee the view types of your rooms. Your feedback is very much appreciated as it enables us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future. Thank you Kindest regards,

Dear Guest, First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion through the Guest Satisfaction Questionnaire. We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions. Mehmet KOCABAŞ Front Office Manager

Değerli Misafirimiz, Öncelikle Hilton İstanbul Maslak'ı tercih ettiğiniz için çok teşekkür ederiz. Zaman ayırıp konaklamanızı değerlendirmeniz bizleri çok mutlu etse de sizi tam anlamıyla memnun edemediğimizi görüyoruz. Her ne sebeple olursa olsun konaklamanızı istediğiniz rahatlıkta geçirmenizi sağlayamadığımız için özür dileriz ve hizmetlerimizi mükemmelleştirme yolunda bildirimlerinizi göz önünde bulunduracağımızı bilmenizi isteriz. Saygılarımızla Mehmet KOCABAŞ Ön Büro Müdürü

Dear Guest, Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak ! It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience. The whole team were very pleased to read your encouraging feedback and this lovely feedback has set the tone of the day quite nicely. we do look forward to welcoming you and your family back soon on many occasions. With our best regards to your city , Guest Relations Supervisor

Dear Mrs Su, Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak ! It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience. The whole team were very pleased to read your encouraging feedback and this lovely feedback has set the tone of the day quite nicely. We do look forward to welcoming you and your family back soon on many occasions. With our best regards to your city , Mehmet KOCABAŞ Front Office Manager

Dear Geust, Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak ! It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience. The whole team were very pleased to read your encouraging feedback and this lovely feedback has set the tone of the day quite nicely. We do look forward to welcoming you and your family back soon on many occasions. With our best regards to your city , Mehmet KOCABAŞ Front Office MAnager

Dear Guest , First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion . We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions. Thank you Sincerely yours, Guest Relations Supervisor

Dear Guest, We have recently received the online guest satisfaction survey you’re completed following your stay Hilton Istanbul Maslak. Thank you for taking the time to complete it and let us know about your experience. We are usually proud of our ability to meet & exceed our guests' expectations and are therefore a little disappointed to find that you were unsatisfied with your overall hotel experience. We have however taken note of the other scores which reflect your opinion of our current service level and are pleased that there were some aspects of your time with us that were excellent. We value your overall comments and they will be forwarded to the relevant departments for their review and action. We thank you for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to prove to you the Hilton standards and the type of service we are accustomed to providing, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the near future. Best wishes Yours sincerely, Guest Relations Supervisor

Dear Guest, First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion through the Hilton Guest Satisfaction Questionnaire. We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions. Thank you Sincerely yours,

Sn misafirimiz, Değerli geri bildiriminiz için çok teşekkür eder en kısa zamanda sizi tekrar ağırlamayı dört gözle bekleriz. Saygılarımızla, Mehmet KOCABAŞ Ön Büro Müdürü

Dear Valuable Guest, Thank you so much for your valuable feedbacks which enabled us in order to improve our service quality. We hope to see you at the soonest time. Kindest regards,

Dear Guest, Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak ! It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience. The whole team were very pleased to see your full of scoring. We do look forward to welcoming you and your family back soon on many occasions. With our best regards, Mehmet KOCABAŞ Front Office Manager

Adnan Bey, Öncelikle Hilton Istanbul Maslak' tercih ettiğiniz için ve değerli vaktinizi ayırıp bu anketi puanladığınız için teşekkür ederiz. Konuklarımızın paylaştıkları puan ve değerlendirmeler servis kalitemizi daha üst seviyeye çıkarmamızda bize rehber olmaktadır. Bir dahaki İstanbul seyahatinizde tekrar görüşmek dileğiyle. Saygılarımla, Mehmet KOCABAŞ Ön Büro Müdürü

Dear Guest, First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion through the Satisfaction Questionnaire. We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service. We do look forward to welcoming you and your family back soon on many occasions. Thank you Sincerely yours,

Dear Najeeb, We are most grateful that you took the time to review your stay with us and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores, which are very much appreciated and motivating for all our team. We look forward to welcoming you back soon. Thank you Best regards Guest Relations Department

Sayın Furkan Ünlü,Değerlendirmeniz için çok teşekkür ederiz.Umarız sizi yeniden ağırlama şansımız olur.Sevgi ve saygılarımızı sunarız.

Sayın Onur Bey,Öncelikle değerli zamanınızı ayırıp konaklamanızı değerlendirdiğiniz için teşekkür ederiz. Hizmetlerimizin ve servisimizin beklentinizi karşıladığını görmek bizim için çok sevindirici. En yakın zamanda tekrar görüşmek dileğiyle. Saygılarımızla, Misafir İlişkileri Departmanı

Sayın Çağlar Bey,Öncelikle Hilton Istanbul Maslakı tercih ettiğiniz ve anketimize değerli vaktinizi ayırdığınız için çok teşekkür ederiz.Konaklamanızdan memnun kalmanız bizler için çok önemli olmakla beraber hepimizin birincil önceliğidir. Siz değerli misafirlerimizin önerileri ve kalış deneyimleri bizim servis standartlarımızı yükseltmemize katkı sağlamaktadır. Bu nedenle değerli görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Sizleri tekrardan otelimizde ağırlamak ve aynı memnuniyetinizi sağlamak isteriz. Geçmiş ya da gelecek olası konaklamalarınızla ilgili yorum, istek veya önerileriniz olursa bizimle iletişime geçmenizden memnuniyet duyarım.Saygılarımızla,

Sayın Sebnem Leyla Hanım,Öncelikle Hilton Istanbul Maslakı tercih ettiğiniz ve anketimize değerli vaktinizi ayırdığınız için çok teşekkür ederiz.Konaklamanızdan memnun kalmanız bizler için çok önemli olmakla beraber hepimizin birincil önceliğidir. Siz değerli misafirlerimizin önerileri ve kalış deneyimleri bizim servis standartlarımızı yükseltmemize katkı sağlamaktadır. Bu nedenle değerli görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Sizleri tekrardan otelimizde ağırlamak ve aynı memnuniyetinizi sağlamak isteriz. Geçmiş ya da gelecek olası konaklamalarınızla ilgili yorum, istek veya önerileriniz olursa bizimle iletişime geçmenizden memnuniyet duyarım.Saygılarımızla,

Kıymetli Misafirimiz Hamza Bey,Servis kalitemizi yükseltmekte önemli bir payı olan değerlendirmenizi bizimle paylaştığınız için teşekkür ederiz.Otelimizden ve hizmetlerimizden memnun kalmanız bizler için çok önemli olmakla beraber hepimizin birincil önceliğidir. Bu bağlamda, üzülerek beklentilerinizi aşamadığımızı not etmiş bulunmaktayız. Sizin için servis kalitemizi en üst seviyeye çıkartmak ve daim kılmak esas amacımızdır.Umuyoruz ki, en kısa zamanda otelimizde sizi ağırlarız ve sizlere klasikleşmiş Hilton misafirperverliğini tam manasıyla hissettirme şansını yakalayabiliriz.Saygılarımızla,

Dear Guest,Thank you for your review and comments.We look forward to have you back with us in the nearest future.Best regards,Hilton Istanbul Maslak

Sayın Ünzüle,Misafirlerimizin beklentilerini karşılamak ve aşmaktan gurur duyduğumuz için, otel konaklamanızdan tam olarak memnun kalmadığınızı görmek bizi hem şaşırttı hem de hayal kırıklığına uğrattı. Lütfen sebep olmuş olabilecek rahatsızlıklardan dolayı içten özürlerimizi kabul edin. Size Hilton standartlarını ve sağlamaya alışık olduğumuz hizmet türünü kanıtlamak için bir fırsat daha yakalamak istiyoruz. Sunduğumuz hizmeti daha iyi hale getirebilmemiz için yaşadığınız sorunların ayrıntılarını ve beklentilerinizin neler olduğunu bize iletirseniz, yakın gelecekte sizi tekrar Hilton İstanbul Maslak'ta ağırlayabilmemizi umarız. Bizim için gerçekten önemli.

Sevgili misafirimiz Eray Bey,Vakit ayırıp hizmetlerimizi değerlendirdiğiniz için çok teşekkür ederiz.Umarız sizi yeniden ağırlama şansımız olur.Sevgi ve saygılarımızı sunarız.Misafir İlişkileri Departmanı

Dear Guest,Thank you for your review. We look forward to have you back with us in the nearest future.Best regards,

Sayın Fahrettin,Vakit ayırıp hizmetlerimizi değerlendirdiğiniz için çok teşekkür ederiz.Umarız sizi yeniden ağırlama şansımız olur.Sevgi ve saygılarımızı sunarız.

Sayın Barkın,Vakit ayırıp hizmetlerimizi değerlendirdiğiniz için çok teşekkür ederiz.Umarız sizi yeniden ağırlama şansımız olur.Sevgi ve saygılarımızı sunarız.

Sayın Yasin,Vakit ayırıp hizmetlerimizi değerlendirdiğiniz için çok teşekkür ederiz.Umarız sizi yeniden ağırlama şansımız olur.Sevgi ve saygılarımızı sunarız.

Dear Amina,Thank you for your review and comments.We look forward to have you with us back.Best regards,Hilton Istanbul Maslak

Sayın Serap,Değerlendirmeniz için çok teşekkür ederiz.Saygılarımızla,Hilton Istanbul Maslak

Sayın Serhat,Değerlendirmeniz için çok teşekkür ederiz.Saygılarımızla,Hilton Istanbul Maslak

Dear Oksana,Thank you very much for your rating.We wish to have you here with us in the nearest future for a Five-Star Stay!Kind regards,Guest Relations Department

Dear Jinwoo, We are most grateful that you took the time to review your stay with us and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores, which are very much appreciated and motivating for all our team. We look forward to welcoming you back soon. Thank you Best regards

Kıymetli Misafirimiz Burak Bey,Konaklamanızdan memnun kalmanız ve özellikle de vakit ayırıp, puanlama yaptığınız için çok sevindik. Çok teşekkür ederiz.Sevgi ve saygılarımızı sunar, sizi tekrar ağırlayabilmeyi isteriz.

Dear Valuable Guest,First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city,We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team. We do look forward to welcome you back soon on many occasions.Thank you Sincerely yours,

Sayın Kemal Bey,Öncelikle Hilton Istanbul Maslakı tercih ettiğiniz ve anketimize değerli vaktinizi ayırdığınız için çok teşekkür ederiz.Konaklamanızdan memnun kalmanız bizler için çok önemli olmakla beraber hepimizin birincil önceliğidir. Siz değerli misafirlerimizin önerileri ve kalış deneyimleri bizim servis standartlarımızı yükseltmemize katkı sağlamaktadır. Bu nedenle değerli görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Değerli yorumlarınız departman müdürlerimizle paylaşılacak ve dikkate alınacaktır.Sizleri tekrardan otelimizde ağırlamak ve aynı memnuniyetinizi sağlamak isteriz. Geçmiş ya da gelecek olası konaklamalarınızla ilgili yorum, istek veya önerileriniz olursa bizimle iletişime geçmenizden memnuniyet duyarım.Saygılarımızla,

Dear Neil,First of all thank you for taking your time to evaluate your recent stay at Hilton Istanbul Maslak.Thank you for your review .We look forward to have you back with us in the nearest future.Best Regards,Eda SahinGuest Relations Agent

Değerli misafirimiz Pınar Hanım,Puanlamanız için çok teşekkür ederiz.Sevgi ve saygılarımızı sunar, sizi tekrar ağırlayabilmeyi isteriz.

Sayın Nilgün Hanım,Misafirlerimizin beklentilerini karşılamak ve aşmaktan gurur duyduğumuz için, otel konaklamanızdan tam olarak memnun kalmadığınızı görmek bizi hem şaşırttı hem de hayal kırıklığına uğrattı. Lütfen sebep olmuş olabilecek rahatsızlıklardan dolayı en içten özürlerimizi kabul edin. En yakın gelecekte size gerçek bir Hilton deneyimi sunma fırsatı bulacağımızı umuyoruz. Saygılarımla,Taylan KurtMisafir İlişkileri Departmanı

Kıymetli Misafirimiz Hüseyin Hasan Bey,Konaklamanızdan memnun kalmanız ve özellikle de vakit ayırıp, puanlama yaptığınız için çok sevindik. Çok teşekkür ederiz.Sevgi ve saygılarımızı sunar, sizi tekrar ağırlayabilmeyi isteriz.

Dear GuestWe're sorry we couldn't make you happy. Unfortunately, as far as I understand ;you were unhappy that you forgot your bag in the taxi you took on the way to our hotel, and that the taxi driver, whose license plate number we have determined from our cameras and was reached in order to help you completely in a good deed and later on when he came back to our hotel to deliver your bag to you,I believe that you have found that taximeter fee unacceptable . But unfortunately, this is a subject that has nothing to do with our hotel and we have no say in it. Nevertheless, we are glad that you found your bag. In addition, we have a total of 12 English channels in order to provide you with the best service. We would like to apologize that you were not satisfied with your stay and that you experienced any inconveniences or delays in our services.We truly hope to welcome you again and provide you with better services to make you comfortable.Kindest regards,

Yasemin Hanım,Öncelikle Hilton İstanbul Maslak'da gerçekleştirmiş olduğunuz konaklamanızı değerlendirmek adına değerli vaktinizi ayırdığınız için ve bizi layık gördüğünüz güzel puan için teşekkür ederiz.En yakın zamanda tekrar görüşmek dileğiyle.Saygılarımla,