Dear Guest Mr. Nizamettin,Thank you for your review. We are very sorry to hear that you didn’t have a great experience in our hotel.We sincerely apologize for the cleaning issue you encountered.Please know that necessary warnings have been made to the relevant unit and the necessary improvments have been made. During windy times (especially southwest winds) there may be an odor problem. We have reported this situation to the authorities. On March 2, there was a water shortage in our hotel for a few hours due to us. We sincerily apologize for the victimisation caused by our side. Please know all your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internally. We hope to have the opportunity of welcoming you in a better way back to the Cevahir Hotel Istanbul Asia in the future.Sincerely,Guest Relations

Dear Mr. Ertan,Thank you for taking the time to rate and to post a review of our property. We are so happy to hear that you enjoyed your time at Cevahir Hotel Istanbul Asia. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Emre YücekentGuest Relations Executive

Bayan Mübeyen merhaba,Mehmet Bey merhaba,Zaman ayırıp puanlama yaptığınız için çok teşekkür ederiz. Sizden 5 yıldızlı bir derece aldığımız için çok mutlu olduk. Otelimiz gerçekten eşsiz bir deneyim sunmayı amaçlıyor ve beklentilerinizi aştığımız için de ayrıca çok mutluyuz. Gelecekte sizi Cevahir Hotel Istanbul Asia’ da yeniden ağırlamayı umuyoruz. İyi günler dileriz.SaygılarımlaEmre YücekentMisafir İlişkileri Yetkilisi

Bülent Bey merhaba,Zaman ayırıp puanlama yaptığınız ve geribildirimde bulunduğunuz için çok teşekkür ederiz. Sizden 5 yıldızlı bir derece aldığımız için çok mutlu olduk. Otelimiz gerçekten eşsiz bir deneyim sunmayı amaçlıyor ve beklentilerinizi aştığımız için de ayrıca çok mutluyuz. Gelecekte sizi Cevahir Hotel Istanbul Asia’ da yeniden ağırlamayı umuyoruz. İyi günler dileriz.SaygılarımlaEmre YücekentMisafir İlişkileri Yetkilisi

Dear ilhan,Thank you for taking the time to rate and to post a review of our property. Regarding the renovation of our hotel,please know your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internally. Wedding events in our hotel are organized in accordance with the sound intensity and time interval values permitted by law. We value your feedback. Please know your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internall. We are sorry about the experience you had due to reasons beyond our control. As for the room issue, our house keeping depatment chef offered to change the room but you did not accept then the room was disinfected on the same day. We also think that chips and chocolate crumbs have an effect on the formation of ants. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Emre YücekentGuest Relations Executive

Orhan Bey merhaba,Zaman ayırıp puanlama yaptığınız için çok teşekkür ederiz. Konuklarımıza en üst düzeyde hizmet ve olanak sağlamak için sürekli çalışıyoruz. Otelimizde geçirdiğiniz zamandan hoşnut ve mutlu olduğunuzu görmek bizleri çok sevindirdi. Yine de bizimle paylaşmak istediğiniz bazı endişeleriniz var ise, burada bizlerle paylaşmanızı önemle rica ederiz. Gelecekte sizi Cevahir Hotel Istanbul Asia’ da yeniden ağırlamayı umuyoruz. İyi günler dileriz.SaygılarımlaEmre YücekentMisafir İlişkileri Yetkilisi

Dear Mr.Hasan,Thank you for giving our hotel a 5 out of 5 rating. We are so happy to hear that you enjoyed your time at Cevahir Hotel Istanbul Asia. Our goal is always to exceed your expectations. If there is anything we can help you with during your next visit, please do not hesitate, let us know. We hope to see you soon !Sincerely,Emre YücekentGuest Relations Executive

Dear Aylin,Thank you for giving our hotel a 5 out of 5 rating and let us know about the room issue that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly using the mail adress on our webside to discuss your experience in more detail.Sincerely,Emre YücekentGuest Relations Executive

Sayın İbrahim Bey,Tesisimizi değerlendirmek üzere zaman ayırdığınız için teşekkür ederiz. Cevahir Hotel Istanbul Asia'da güzel vakit geçirdiğinizi görmek bizleri çok mutlu etti. Hedefimiz her zaman beklentilerinizi aşmaktır! Bir sonraki ziyaretinizde size yardımcı olabileceğimiz herhangi bir şey olursa, lütfen bize bildirmekten çekinmeyin. Sizleri yakında görmeyi umuyoruz!

Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Cevahir Hotel Istanbul Asia. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,

Dear Valued Guest,Thank you for choosing the Cevahir Hotel Istanbul Asia. We are grateful for your comments and feedback for there is no better way to better assist our guest and improve our services than by receiving truly vital feedback from our guest. Please know your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internally. We look forward to hosting you whenever your travels brings you back to Istanbul.Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Valued Guest,Thank you for taking the time to rate our hotel. We are very happy to see that you had a good time at Cevahir Hotel Istanbul Asia. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Ms. Larissa,Thank you for choosing the Cevahir Hotel Istanbul Asia. We are grateful for your comments and feedback for there is no better way to better assist our guest and improve our services than by receiving truly vital feedback from our guest. Please know your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internally. We look forward to hosting you whenever your travels brings you back to Istanbul.Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Valued Guest,Thank you so much for taking the time to rate your recent experience at the Cevahir Hotel Istanbul Asia. We are glad to see you had an enjoyable time with us. We certainly look forward to exceeding your expectations for many more trips to come.Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Mr. Erkan,Thank you for choosing the Cevahir Hotel Istanbul Asia. We sincerely apologize for falling short of your expectations during this recent visit. We strive to provide each guest with a flawless experience, so it is truly disappointing to know we have failed. We are grateful for your comments and feedback for there is no better way to better assist our guest and improve our services than by receiving truly vital feedback from our guest. Please know your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internally. We look forward to hosting you whenever your travels brings you back to Istanbul.Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Mr. Erkan ,Thank you for choosing the Cevahir Hotel Istanbul Asia. We sincerely apologize for falling short of your expectations during this recent visit. We strive to provide each guest with a flawless experience, so it is truly disappointing to know we have failed. We are grateful for your comments and feedback for there is no better way to better assist our guest and improve our services than by receiving truly vital feedback from our guest. Please know your observations and feedback have been shared with our leadership teams, to be reviewed and addressed internally. We look forward to hosting you whenever your travels brings you back to Istanbul.Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Mr. Abdul,Thank you for taking the time to share your feedback with us. We are humbled to have received such an amazing review from you. On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your stay at the Cevahir Hotel Istanbul Asia. We certainly hope to welcome you back to the Cevahir Hotel Istanbul Asia in the future.Sincerely,Berkan BAYRAKTARGuest Relations Supervisor

Dear Mr. Georg, Thank you for choosing our hotel, and for taking the time to write a review! We're so glad to hear that you enjoyed specially the location of our hotel. Our hotel's A/C system is Central air conditioning system and it does work very well. We wish you would let us know about the problem you are having with the air conditioner so we could solve it. We are sorry for the situation you have stated. The relevant department manager will be informed about this.Please know that your feedback will be shared with the appropriate leadership teams as hearing from our guests is our most valuable resource to ensure continual improvements are being made. We are excited to welcome you back when the opportunity should arise! Sincerely, Berkan BAYRAKTAR Guest Relations Supervisor

Dear Ms. Zeynep Thank you so much for sharing such a wonderful rating of your recent stay at the Cevahir Hotel Istanbul Asia. We're so glad to hear that you enjoyed specially the location of our hotel. We strive to provide each guest with a memorable experience, so I am happy to know your stay was wonderful and you enjoyed our hospitality. We hope to have the privilege of hosting your stay again in the future. Sincerely,

Değerli Misafirimiz, Otelimizi tercih ettiğiniz ve bizi en iyi şekilde puanladığınız için çok teşekkür ederiz. Güzel değerlendirmenizi görmek ve otelimizden memnun ayrıldığınızı öğrenmek tüm ekibimizi çok mutlu etmiştir. Misafirlerimizin huzuru ve konforu her zaman ilk önceliğimizdir, bu nedenle sizin de böyle hissetmeniz bizlere doğru yolda olduğumuzun mesajını vermiştir. Tekrardan ilginize teşekkür eder, Cevahir Hotel İstanbul Asia ailesi olarak sizleri en yakın zamanda tekrardan aramızda görmek isteriz. Saygılarımla, Görkem İlhan

Dear Guest, Thank you for choosing Cevahir Hotel İstanbul Asia to stay and giving us a good rating. We are so glad to see that everything in your visit to our beautiful property was good and you enjoyed your accommodation. Our hotel values put customer satisfaction as top priority and our guests like you make our job wonderful. If you are happy, we are happy and we are looking forward to your next visit. Best Regards, Görkem İlhan

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay, giving us the highest rating and writing such a positive and motivating feedback following your recent visit. First of all, our hotel values put customer satisfaction as top priority. Nice reviews are the best applause we can get for our work and we are grateful for each and everyone. Because of that reason, it was a true pleasure for us to read your thoughtful comment and we are so glad to see that you appreciated our welcoming & dedicated staff, clean rooms, rich open buffet breakfast, appetizing food and everything in your visit to our beautiful property was perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority. Our guests like you make our job wonderful. Thank you, once again, for your kind words. We hope your next stay is just around the corner. We look forward to welcoming you again at our hotel. We wish you a nice day. Best Regards, Görkem İlhan

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay and taking the time to write a review regarding your experience with our property which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry that your stay did not totally meet your expectations. You always deserve the five star services. We have shared your feedback to the relevant departments. We hope that we will have chance to welcome you back again and recover your impression of the hotel. Regards,

Dear Guest, Thank you for choosing Cevahir Hotel Istanbul Asia and for the five star rating. We are so glad to see that everything in your visit to our beautiful property was perfect and you enjoyed your accommodation. Our hotel values put customer satisfaction as top priority and our guests like you make our job wonderful. We look forward to welcoming you back to our hotel in the future. With best regards, Görkem İLHAN

Dear Jerryl, We would like to thank you for choosing our hotel to stay and for writing such a positive and motivating feedback following your recent visit. First of all, our hotel values put customer satisfaction as top priority and we are committed to our guests. Nice reviews are the best applause we can get for our work and we are grateful for each and everyone. Because of that reason, it was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your expectations. Moreover, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. We hope your next stay is just around the corner. We look forward to welcoming you again at our hotel. We wish you a nice day. Best wishes from Istanbul, Görkem İLHAN

Dear Guest, Thank you for choosing Cevahir Hotel Istanbul Asia and for the five star rating. We are so glad to see that everything in your visit to our beautiful property was perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority and our guests like you make our job wonderful. We look forward to welcoming you back to our hotel in the future. With best regards, Görkem İLHAN

Dear Guest, Thank you for choosing Cevahir Hotel Istanbul Asia and for giving us the highest rating. We are so glad to see that everything in your visit to our beautiful property was perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority and our guests like you make our job wonderful. We look forward to welcoming you back to our hotel in the future. With best regards, Görkem İLHAN

Dear Guest, Thank you for choosing Cevahir Hotel İstanbul Asia to stay and for leaving us such a good review. We are glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations. Moreover, our dedicated staff will be pleased to learn of your high praise. They work very diligently and your comment will provide them with great encouragement to keep doing what they are doing. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Cevahir Hotel İstanbul Asia. We wish you a great day. Best Regards,

Dear Guest, Thank you for choosing Cevahir Hotel İstanbul Asia to stay and for the perfect rating! We are grateful for this awesome feedback, and very pleased to read that your experience was perfect. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

Dear Guest, Thank you for choosing Cevahir Hotel İstanbul Asia to stay and for the perfect rating! We are grateful for this awesome feedback, and very pleased to read that your experience was perfect. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay, sharing your comments with us and giving us a good rating. We are glad to hear that you appreciated our cleanliness and service. Even you think everything was perfect, we are very sorry to hear that our hotel is not a 5 star hotel in the international standards. We look forward to welcoming you again in near future. Sincerely,

Değerli Misafirimiz, Cevahir Hotel İstanbul Asia'yı tercih ettiğiniz ve otelimizi iyi şekilde puanladığınız için teşekkür ederiz. Misafirlerimizin huzuru ve konforu her zaman ilk önceliğimizdir, bu nedenle sizin de böyle hissetmeniz bizlere doğru yolda olduğumuzun mesajını vermiştir. Tekrardan ilginize teşekkür eder, Cevahir Hotel İstanbul Asia ailesi olarak sizleri en yakın zamanda tekrardan aramızda görmek isteriz. Saygılarımla,

Dear Guest, Thank you for choosing Cevahir Hotel İstanbul Asia to stay and giving us a good rating. We are so glad to see that everything in your visit to our beautiful property was nearly perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We are happy that you are happy, and we are looking forward to your next visit. Sincerely,

Değerli Misafirimiz, Cevahir Hotel İstanbul Asia'yı tercih ettiğiniz ve otelimizi iyi şekilde puanladığınız için teşekkür ederiz. Misafirlerimizin huzuru ve konforu her zaman ilk önceliğimizdir, bu nedenle sizin de böyle hissetmeniz bizlere doğru yolda olduğumuzun mesajını vermiştir. Tekrardan ilginize teşekkür eder, Cevahir Hotel İstanbul Asia ailesi olarak sizleri en yakın zamanda tekrardan aramızda görmek isteriz. Saygılarımla,

Dear Guest, Thank you for choosing Cevahir Hotel İstanbul Asia to stay and for the perfect rating! We are grateful for this awesome feedback, and very pleased to read that your experience was perfect. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay and taking the time to write a review regarding your experience with our property which is essential in our efforts to further improve our service standards and guest experiences. When we check your reservation details, you booked your room on Hotels.com as a non-refundable. Your reservation was for a non-smoking, superior city view room with 1 double bed for 3 nights (from 17th September to 20th September). But you checked out one day before your reservation on 19th September. Your reservation was on Hotels.com (Expedia.com) so our hotel is not responsible for giving your money back for your last day. Expedia.com (Hotels.com) was responsible for your reservation, but Expedia.com can not do anything for non-refundable reservations so you can not receive a refund. We wish you a great day. Best Regards,

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay and for taking the time to write a review regarding your experience with our property. All your opinions, whether positive or negative, are very valuable for us. As Cevahir Hotel Istanbul Asia family, our main goal is to improve our service quality by correctly analyzing the needs and expectations of our guests and continuously renewing them. We are sorry to hear that you weren't satisfied with the manner of staff. We have 15 different types of rooms. Even our rooms in same category, they have some little differences. Moreover, we took our COVID-19 measures and our all staff have to wear mask when they work. Please be assured that your comments have been shared with relevant departments. We wish you a good day. Regards,

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay and giving us a good rating. We are so glad to see that everything in your visit to our beautiful property was nearly perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority and we are committed to our guests. Moreover, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We hope your next stay is just around the corner. We look forward to welcoming you again at our hotel. We wish you a nice day. All the very best,

Dear Guest, We would like to thank you for choosing our hotel to stay and for writing such a positive and motivating feedback following your recent visit. First of all, our hotel values put customer satisfaction as top priority and we are committed to our guests. Nice reviews are the best applause we can get for our work and we are grateful for each and everyone. Because of that reason, it was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your expectations. Moreover, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. We hope your next stay is just around the corner. We look forward to welcoming you again at our hotel. We wish you a nice day. Sincerely,

Dear Guest, We would like to thank you for choosing our hotel to stay and for writing such a positive and motivating feedback following your recent visit. First of all, our hotel values put customer satisfaction as top priority and we are committed to our guests. Nice reviews are the best applause we can get for our work and we are grateful for each and everyone. Because of that reason, it was a true pleasure for us to read your thoughtful comment and we are glad to hear that we were able to meet your expectations. Moreover, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. We hope your next stay is just around the corner. We look forward to welcoming you again at our hotel. We wish you a nice day. Sincerely,

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay and giving us a good rating. We are so glad to see that everything in your visit to our beautiful property was nearly perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority and we are committed to our guests. We look forward to welcoming you again in near future and took our notes related to pool. Sincerely,

Dear Guest, We would like to thank you for choosing Cevahir Hotel İstanbul Asia to stay and giving us a good rating. We are so glad to see that everything in your visit to our beautiful property was nearly perfect and you enjoyed your accommodations. Our hotel values put customer satisfaction as top priority and we are committed to our guests. We look forward to welcoming you again in near future and took our notes related to lighting. Sincerely,