Hello from Islamorada,Thank you for staying with us; I'm thrilled you enjoyed the direct views of the ocean! The balcony is a great place to relax. I'm also thankful you had a clean experience, as our housekeepers work very hard!With Sun & Sand,Matt SkaletskyResort Manager

Thank you for taking the time to highlight our great location on the beach. We are committed to improving the overall guest experience and you can bet that we will discuss your feedback to ensure that we do even better going forward. Anytime you are back in the area, we hope you will join us again at Pelican Cove Resort & Marina.

Dear Ronald, Thank you for your recent visit as well as for taking the time to give us feedback on your experience. We are operating at high occupancy levels, and the resort is busier than it has been in years. Though the staff is operating at a high execution level, there may be longer wait times. We sincerely apologize for any inconveniences you encountered and hope that we have an opportunity to show you our true value some time in the future.

Dear Gernoth, It was truly a pleasure to welcome you to Pelican Cove Resort & Marina during your recent stay. We're thrilled to hear that you had a positive experience and, despite our recent weather, enjoyed all the activities available. It's especially great to know that you appreciated the exceptional hospitality our team always provides and we will be sure to pass along your kind words. Thank you for taking the time to share your comments and we hope to welcome you back the next time you're in the area.

Thank you for your feedback.

Thank you so much for your kind words! We look forward to welcoming you back to Pelican Cove!

Hello from Islamorada,From our amazing views to our relaxing pool, we're happy to know that all of our amenities impressed you during your visit. We hope you'll come back and join us again soon. With Sun & Sand,Matt SkaletskyGeneral Manager

Hello from Islamorada,We're glad you enjoyed the beach and hope you had an overall good stay with us. If there was anything else we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. We look forward to welcoming you back down the line for an even better visit.With Sun & Sand,Matt SkaletskyGeneral Manager

Hello from Islamorada,Thank you so much for your comments. We apologize for any disappointment in the upkeep of our accommodations and we will keep your feedback in mind for the future. We hope to see you again soon. With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise, We appreciate you choosing to stay with us. However, we are disappointed that we were unable to meet your expectations. This is not typical of our high standards of stay. We will be sure to share your thoughts with our team for improvement. Please consider booking another stay with us, so we can show you a better stay. With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,Thank you for leaving us a review. We are glad you enjoyed our great location. It was a pleasure to have you as a guest, and we look forward to welcoming you back.With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,Thank you for being our guest at Pelican Cove Resort & Marina and for taking the time to share your delightful review. We are thrilled our wonderful location and peaceful accommodations helped you have such a memorable, five-star experience. We look forward to welcoming you back to our little slice of paradise.With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise,It brightens our day to know that your stay was nothing short of fantastic! We are delighted that our accommodations were up to your standards, and we trust you had an incredible time exploring all the resort has to offer. Should your adventures bring you back our way, our team would be happy to host you again.With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise,Our team is delighted to learn that we had the opportunity to host you on such a special occasion and that the experience was a positive one. We hope you join us again soon. It was a pleasure hosting you.With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada, Nicole,Thank you for the outstanding review of your recent stay at Pelican Cove Resort & Marina. We're glad you and your family had a wonderful time with us and enjoyed our comfortable beds, beautiful views, shared facility amenities with our sister resorts, and exceptional activities for children and adults. It's the best compliment knowing you'll visit us again, so come back soon!With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise,It was truly a pleasure welcoming you to Pelican Cove Resort & Marina. When visiting the keys, you can't beat our location. We appreciate your positive feedback and hope your travels bring you back soon. With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,We are glad you had a five-star stay at our slice of paradise, and we trust you rested well during your time with us. The next time you need a tropical getaway, please revisit us at Pelican Cove Resort & Marina!With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,We love hearing about our guests' experiences and truly appreciate your feedback. We regret that there were issues with the AC and water pressure and will review your comments with the team. It is good to hear that you did enjoy the amenities and that you do plan to return in the future. We look forward to serving you again. With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,Thank you so much for the perfect rating. It was such a joy to have you and provide you with the convenience you needed to have a blast. Come back and visit us again anytime at Pelican Cove Resort & Marina. With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise,We were delighted to welcome you back during your most recent visit. While we're pleased you had a pleasant experience, we're sorry to hear we fell short of meeting all of your expectations on this occasion. Please accept our apologies for any issues we were encountering with the elevators during your time with us and for any inconvenience this caused. Your feedback regarding any updates needed is gratefully received and allows us to continually monitor guest satisfaction and address areas we could be doing better. Thank you for your review, and we hope to impress you the next time you're in the area.With Sun & Sand,Matt SkaletskyResort Manager

Greetings from ParadiseGuest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. Your feedback will be discussed internally so that we continue to improve and provide the best possible experience for our guests. We look forward to hosting you again soon.With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise,Thank you for sharing your comments with us. We are delighted to know that you enjoyed your overall visit and appreciated our peaceful atmosphere. Happy travels, and we hope to see you again soon! With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise,Thank you for taking the time to share your important feedback. We apologize for any perceived rudeness from our staff, it is important to us that every guest feels welcomed, and we will speak with our team to ensure we are delivering stellar service with a smile. The issue you raise regarding pests is a very serious one, and we will be conducting a thorough investigation of our accommodations to ensure there are no unwanted visitors anywhere on the property. We wish you pleasant future travels. With Sun & Sand,Matt SkaletskyResort Manager

Greetings,The issues you raise are important to us. Please accept our apologies for any concerns about the lights and pool caddy as well as for any difficulty getting these matters addressed. Your comments will be shared with our team for improvement. Please consider staying with us again the next time you're in town.With Sun & Sand,Matt SkaletskyResort Manager

Greetings from Paradise Amy,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed your time at our resort and had a nice stay. That being said, we apologize for any inconvenience you experienced regarding our elevator, and we have notified our staff of your comments. It would be an honor to welcome you back the next time you are in town.With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,We're grateful for your review and constructive feedback. With an incredible waterfront location, we're delighted you loved the view from your room. However, it's unfortunate that our check-in experience was different than you expected. Please know that if you have any questions, our team would be happy to assist you. Please consider staying with us again next time you vacation in the Florida Keys. With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,While we are honored to have you as our guest, we are sorry you were disappointed with the room type. Please know that when booking through a third-party site, room preference is not guaranteed due to the possibility of syncing or description errors as well as other situations that may unexpectedly arise. Hopefully, you were otherwise able to enjoy a wonderful stay and a great time in Islamorada.With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,We know that your time is valuable, so we appreciate you sharing your comments, Ronald. Our team always aims to ensure that we address any guest concerns promptly so we were very surprised to read your remarks. While we are proudly associated with our sister resorts, your comments don't represent a typical experience there either. Our lines are open, and we'd be grateful for the opportunity to connect with you to discuss this further at your earliest convenience. With Sun & Sand,Matt SkaletskyResort Manager

Hello from Islamorada,It was a pleasure to host you, and we appreciate you sharing your thoughtful feedback with us. We're glad to hear that you enjoyed our clean, comfy accommodations, but we apologize that our food didn't meet your expectations. We'll pass along your comments regarding this and our staffing to the rest of our team. Kind regards, and safe travels home.With Sun & Sand,Tiffiany HolmesArea General Manager

Greetings from Paradise,Thank you so much for your comments. We're sorry to hear about any disappointment in our parking options, and we'll be sure to keep your comments in mind for the future. Please come back and join us again soon. With Sun & Sand,Tiffiany HolmesArea General Manager

Hello from Islamorada,We appreciate you sharing your thoughts regarding your recent visit. We're sorry to hear that we were unable to provide the positive experience our guests are accustomed to on this occasion. Please accept our apologies if you found your floors not cleaned to our usual high standards; we will address this with our housekeeping team to ensure improvements are made. We're also sorry you were disappointed with the bed linens; however, we find that this is a preferred and more Hygienic method for our guests. Your feedback is essential as we continually strive to provide our guests with a positive experience. Thank you for your valuable input.With Sun & Sand,Tiffiany HolmesArea General Manager

Greetings from Paradise,We're so happy to know that you had an amazing time with us overall. Please consider joining us again soon. With Sun & Sand,Tiffiany HolmesArea General Manager

Greetings from Paradise, We are delighted that you were able to spend some time with us! Thank you so much for highlighting our wonderful amenities, convenient location, and impeccable facility. It was a pleasure having you here with us, and we hope to see you again soon!With Sun & Sand,Tiffiany HolmesArea General Manager

Greetings from Paradise,Thank you so much for your review and for recommending us to your fellow travelers! It was a pleasure having you here, and we hope to welcome you back again soon.With Sun & Sand,Tiffiany HolmesArea General Manager

Greetings Jeffrey,We appreciate you taking the time to share your feedback. We regret to hear your visit did not live up to expectations. We aim to provide our guests with a memorable experience, and we are disappointed we missed the mark. We apologize for any inconvenience regarding our shuttle services and the beach odor. We would have to look further into these unusual circumstances to understand the root of the issue. Thank you for choosing to stay with us, and we hope to make it up to you in the future.With Sun & Sand,Tiffiany HolmesArea General Manager