Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
341 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
341
364 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
364
170 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
170
87 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
87
38 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
38
7,8/10
Sauberkeit
8,2/10
Personal & Service
8,0/10
Ausstattung
7,2/10
Zustand der Unterkunft
8,0/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
christian
Geschäftlich gereist
3. März 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
christian
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Muthu Belstead Brook Hotel Team am 3. März 2023
Thank you Christian for your fantastic review score. We look forward to welcoming you back in the near future to our hotel.
8/10 – Gut
Verifizierter Reisender
9. Juli 2017
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nostalgic
Very nice ambience. The hotel is spacious and it is a great pleasure to experience the old, English style, combined with modern technology.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Juli 2017
Antwort von Muthu Belstead Brook Hotel am 16. Dez. 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our hotel's spaciousness and the unique blend of old English style and modern technology. Your appreciation means a lot to us! We look forward to welcoming you back soon for another great experience.RegardsMuthu Belstead Brook Team
6/10 – Okay
Verifizierter Reisender
30. Mai 2017
Gut: Sauberkeit
Nettes Hotel aber sehr altmodisch eingerichtet
Personal ist sehr freundlich. Sauber ist es auch und das Frühstück ist lecker und reichhaltig. Das einzige was negativ war: das bestellte und bezahlte Lunchpaket am Abreisetag wurde nicht zubereitet.
Verifizierter Reisender
Antwort von Muthu Belstead Brook Hotel am 16. Dez. 2023
Dear Guest,Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass Sie unser Personal freundlich fanden und dass die Sauberkeit und das Frühstück Ihren Erwartungen entsprochen haben. Es tut uns leid, dass Ihr bestelltes Lunchpaket am Abreisetag nicht vorbereitet wurde. Wir werden dieses Feedback an unser Team weitergeben, um sicherzustellen, dass sich so etwas nicht wiederholt. Wir hoffen dennoch, dass Sie Ihren Aufenthalt bei uns genossen haben und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.RegardsMuthu Belstead Brook Team
6/10 – Okay
Verifizierter Reisender
1. Aug. 2016
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Zimmer in die Jahre gekommen
Wellnessbereich für deutsche Ansprüche nicht ausreichend
Verifizierter Reisender
Antwort von Muthu Belstead Brook Hotel am 16. Dez. 2023
Dear Guest,We're thrilled by your 6-star feedback! Your satisfaction is our priority, and we're committed to making each visit exceptional.RegardsMuthu Belstead Brook Team
8/10 – Gut
gemofl
23. Juli 2014
Gut: Sauberkeit und Personal & Service
gemofl
Antwort von Muthu Belstead Brook Hotel am 14. Dez. 2023
Dear Guest, thank you for your great review score, we appreciate the same. We look forward to welcoming you back in the near future. Best Regards Muthu Belstead Brook Team
10/10 – Hervorragend
Verifizierter Reisender
14. Feb. 2010
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt im Belstead Brook Hotel
Wir waren mit dem Hotel insgesamt sehr zufrieden. Hotel bei dem das Preis-/Leistungsverhältnis stimmt. Frühstücksbuffet war sehr gut .
Verifizierter Reisender
10/10 – Hervorragend
Mark
Mit einer Gruppe gereist
8. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was a decent size for twin with good bathroom facilities
Mark
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Muthu Belstead Brook Hotel Team am 9. Mai 2024
Thank you for your positive response, we glad you enjoyed your stay.
10/10 – Hervorragend
Charlie
Mit der Familie gereist
27. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic stay which exceeded expectation. A beautiful hotel with lots of character. The staff are extremely helpful and friendly. The pool, sauna, jacuzzi were outstanding. The rooms were clean, well equipped and comfortable. Great selection of food which was all top notch. Ample parking. Would definitely stay here again and would highly recommend.
Charlie
Aufenthalt von 1 Nacht im März 2024
Antwort von Muthu Belstead Brook Hotel Team am 27. März 2024
Dear Charlie,Thank you so much for sharing your feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed our beautiful hotel with its character-filled ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found them extremely helpful and friendly. We're delighted that you had a fantastic experience at our pool, sauna, and jacuzzi facilities, and that you found our rooms clean, well-equipped, and comfortable. We're also glad you enjoyed the great selection of food we offer, and that you found it all top-notch. It's fantastic to hear that our parking met your needs as well. We appreciate your recommendation and look forward to welcoming you back on your next visit!
4/10 – Schlecht
Peter
25. März 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel reception lovely dont be fooled once away from reception paint on all doors windows and skirting peeling off the corridors smelt of sewarage .people running up and down corridors at 1in the mornin fire alarm set off.
Peter
Aufenthalt von 3 Nächten im März 2024
Antwort von Muthu Belstead Brook Hotel Team am 26. März 2024
Dear Peter,We deeply apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We are truly sorry to hear about the issues you encountered, including the peeling paint, unpleasant odors, and disturbance caused by other guests. Rest assured, we take these matters seriously and will address them promptly to ensure a more comfortable and enjoyable experience for our guests in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.Best regards,
4/10 – Schlecht
Michael
20. März 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Outdated property, feels like all the additions have been done with little to no budget. Could be a beautiful hotel, just sadly isn’t.
Michael
Aufenthalt von 1 Nacht im März 2024
Antwort von Muthu Belstead Brook Hotel Team am 20. März 2024
Dear Michael,We appreciate your feedback regarding your experience at our hotel. We're genuinely sorry to hear that your stay did not meet your expectations. Please know that we take guest feedback seriously and are continuously striving to improve our property.We understand your concerns about the appearance and feel of our hotel. Rest assured, we are actively working on renovation plans to enhance our facilities and create a more inviting atmosphere for our guests. Your comments will certainly be taken into consideration as we prioritize areas for improvement.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.Best regards,
10/10 – Hervorragend
Amelia
Mit dem Partner gereist
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely amazing from start to finish, easy check in and check out. Friendliest staff possible. Cuban man on reception lovely. Perfect for couples
Amelia
Aufenthalt von 1 Nacht im März 2024
Antwort von Muthu Belstead Brook Hotel Team am 17. März 2024
Dear Amelia,Thank you for your kind words. We're delighted you had an amazing stay with us. We look forward to welcoming you back soon. Regards, Team at Muthu Belstead Brook Hotel
10/10 – Hervorragend
David
6. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
David
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel Team am 7. März 2024
Dear David,Thank you immensely for your glowing review and for choosing to stay with us. It was truly our pleasure to host you during your recent visit.We are thrilled to learn that you had a fantastic experience with us and that every aspect of your stay met your expectations. Providing exceptional service and ensuring our guests feel comfortable and well-cared for is our top priority, and we're delighted to hear that we succeeded in doing so during your time with us.Your kind words regarding our facilities, amenities, and the attentiveness of our staff mean the world to us. We take great pride in creating a welcoming and memorable environment for our guests, and it's incredibly rewarding to know that we achieved that goal during your stay.Your feedback is invaluable to us as it helps us continually improve and enhance the guest experience. Please know that your gracious comments will be shared with our entire team as encouragement to maintain our high standards of service.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Ipswich.Warm regards,
10/10 – Hervorragend
Lindsay
3. März 2024
Lindsay
Aufenthalt von 1 Nacht im März 2024
Antwort von Muthu Belstead Brook Hotel am 5. März 2024
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.
6/10 – Okay
Emily
Mit einer Gruppe gereist
1. März 2024
Gut: Sauberkeit und Personal & Service
The hotel was lovely, although a little dated in the rooms. Staff were excellent and check in and check out process was very easy.
Disappointed in the spa as they had a boiler issue making it near on impossible to use the pool, jacuzzi and even the sauna was cold. There was also an awful sewage smell in the ladies changing area.
We booked the hotel solely because of the spa facilities so not being able to use them did ruin the stay. Had I of known prior to arriving I would have looked into changing hotels.
Emily
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel Team am 1. März 2024
Dear Emily,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel lovely and appreciated the excellent service provided by our staff. Ensuring a seamless check-in and check-out process is always a priority for us, and we are pleased to know that we met your expectations in this regard.We sincerely apologize for the inconvenience you experienced with the spa facilities during your stay. The boiler issue and the unpleasant smell in the ladies changing area are certainly not indicative of the high standards we strive to maintain. Please accept our sincerest apologies for the disruption this caused to your experience.We understand how important the spa facilities are for our guests, and we share in your disappointment that you were not able to fully enjoy them during your visit. Rest assured, we are actively addressing the issues with our spa facilities to ensure that they are fully operational and meet the standards of cleanliness and comfort that our guests expect and deserve.We truly value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Your comments have been shared with our management team, and we will take immediate action to rectify the issues you encountered.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,
10/10 – Hervorragend
Nigel
24. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent price, comfortable bed and well appointed room.
Nigel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel Team am 24. Feb. 2024
Dear Nigel,Thank you immensely for sharing your wonderful experience with us! We are thrilled to receive your glowing review and are delighted to hear that your stay with us was nothing short of excellent.We strive to provide exceptional value to our guests, and we are thrilled that you found our prices to be excellent. Comfort is of paramount importance to us, and we are thrilled to learn that you found our beds to be comfortable, ensuring a restful night's sleep. Additionally, we are delighted that you appreciated the attention to detail in our well-appointed rooms.Your satisfaction is our top priority, and your kind words serve as a testament to the dedication and hard work of our team. We are truly grateful for your patronage and look forward to welcoming you back for another exceptional stay in the near future.Best regards,
10/10 – Hervorragend
Thomas
24. Feb. 2024
Thomas
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel am 20. März 2024
Dear Thomas, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Muthu Belstead Brook Hotel Team
4/10 – Schlecht
Jane
22. Feb. 2024
Verbesserungswürdig: Sauberkeit
Bath mat was rolled up in bath showing mould all over the bottom so I chucked it out the bath.
Cream coloured hair and footstool were really badly stained. So much so I couldn’t sit on them.
I have stayed at this hotel 5 times and have never had a problem like this before.
Jane
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel Team am 23. Feb. 2024
Dear Ms. Jane,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Maintaining cleanliness and ensuring a comfortable stay for our guests are top priorities for us, and it is clear that we fell short of meeting your expectations on this occasion. Please rest assured that we have taken immediate action to address the issues you raised, including a thorough inspection of all our rooms and reinforcing our cleaning protocols to prevent such incidents from occurring in the future. We hope you will give us another opportunity to serve you and regain your trust during your next visit.Regards
4/10 – Schlecht
Martyn
Geschäftlich gereist
13. Feb. 2024
Gut: Sauberkeit
No sleep
Generally OK, but only 3 hours sleep a people playing music crazy loud and piano outside in the corridor played 3 times in the middle of the night!
Martyn
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel am 13. Feb. 2024
Dear Martyn,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your recent stay regarding the disturbance caused by noise in the corridor. Please accept our sincere apologies for any inconvenience this may have caused to your sleep quality.We take guest comfort and satisfaction very seriously, and we are sorry to hear that your rest was disrupted by loud music and piano playing during the night. Rest assured, we have taken immediate measures to address this issue with our team members and ensure that such disturbances do not occur in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay.Thank you once again for bringing this matter to our attention.Best regards,Muthu Belstead Brook Hotel Team
8/10 – Gut
Sharon
10. Feb. 2024
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sharon
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel Team am 10. Feb. 2024
Dear Ms. Sharon,Thank you for taking time to give us a review. We greatly appreciate your positive review and look forward to having you again.Regards,
10/10 – Hervorragend
i claudiu
Mit dem Partner gereist
7. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall quite happy.
Staff services are great A
i claudiu
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel Team am 7. Feb. 2024
Dear Mr. Claudiu,Thank you for taking time to give us a review. We greatly appreciate your perfect review with us! We look forward to having you again. Regards,
6/10 – Okay
Paulius
4. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Paulius
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Muthu Belstead Brook Hotel am 5. Feb. 2024
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.
10/10 – Hervorragend
Susan
Mit einer Gruppe gereist
27. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wow great value, super clean. my friend an I had 2 single rooms which had queen bed. Full breakfast included in the price £67 great value with fab facilities. We would definitely stay again x
Susan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Muthu Belstead Brook Hotel Team am 28. Jan. 2024
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be of great value and super clean. It's fantastic to know that you and your friend enjoyed the comfort of the queen beds in your single rooms and appreciated the inclusion of a full breakfast in the reasonable 67 price.We're delighted that our facilities met your expectations, and it warms our hearts to learn that you would definitely choose to stay with us again. Your kind words motivate our team to continue providing excellent service to our guests.We look forward to welcoming you back for another wonderful stay in the future!Best regards,
6/10 – Okay
anne
Mit der Familie gereist
25. Jan. 2024
Gut: Personal & Service
room 504
Room 504: floor carpet full of stains, window blocked so that you could not have any fresh air, light in drinks making alcove not working, furniture very tacky and armchairs worn, mattress very springy, not firm enough. Generally needing upgrading.
However, beautiful comfortable bathroom, newly renovated.
anne
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Muthu Belstead Brook Hotel am 26. Jan. 2024
Dear Anne,Thank you for your feedback regarding your recent stay in Room 504. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned, including the stained floor carpet, blocked window, and faulty alcove light. We appreciate your kind words about the newly renovated bathroom and we take your suggestions for upgrading the room into consideration. We hope to have the opportunity to welcome you again and provide you with an improved experience.Regards,Muthu Belstead Brook Hotel
6/10 – Okay
ewan
24. Jan. 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
ewan
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Muthu Belstead Brook Hotel Team am 25. Jan. 2024
Dear Ewan,Thank you for sharing your feedback. Your comments are valuable, and we're committed to addressing them. If you could provide more details, it would assist us in making improvements. We hope to have the chance to welcome you back for a better experience.Best regards,
6/10 – Okay
Verifizierter Reisender
Geschäftlich gereist
18. Jan. 2024
Gut: Sauberkeit und Personal & Service
Verifizierter Reisender
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Muthu Belstead Brook Hotel am 19. Jan. 2024
Dear Valued Guest,Your 6-star review is truly special. We're dedicated to maintaining this high standard and look forward to serving you again.Best Regards,Muthu Belstead Brook team
8/10 – Gut
Nicola
14. Jan. 2024
Gut: Personal & Service
Grest food and staff
The staff in the bar and restaurant are realy friendly, helpfull and hard working . The food here is reallly good with a good varied menu . The hotel itself and the rooms are very tired and need updating asap as very tatty . The spa and swimming pool are very good . Overall we had a good stay .
Nicola
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Muthu Belstead Brook Hotel am 16. Jan. 2024
Dear Ms. Nicola,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our bar and restaurant staff to be friendly, helpful, and hardworking. It's always our goal to provide excellent service to our guests. Your constructive comments regarding the hotel and room conditions are duly noted. Rest assured, we are actively working on plans for renovations to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.Regards,Muthu Belstead Brook Hotel
10/10 – Hervorragend
i claudiu
7. Jan. 2024
i claudiu
Antwort von Muthu Belstead Brook Hotel am 8. Jan. 2024
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.
10/10 – Hervorragend
John
Mit der Familie gereist
2. Jan. 2024
Gut: Zustand der Unterkunft und Komfort des Zimmers
Great value
Excellent restaurant, nice spa and very nice r om at an affordable price
John
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Muthu Belstead Brook Hotel Team am 6. Jan. 2024
Dear John,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our excellent restaurant, appreciated the amenities of our spa, and found your room to be very nice, all at an affordable price.We strive to provide our guests with a memorable and comfortable stay, and your feedback reinforces that we're on the right track. We're glad you had a chance to experience the various offerings we have, and it's fantastic to know that they contributed to your overall satisfaction.Our team works hard to maintain high standards of service, and it's always rewarding to hear when those efforts resonate with our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you once again for choosing us and for sharing your positive impressions. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know. We value your feedback as it helps us continually enhance our guest experience.Best regards,
10/10 – Hervorragend
Carl
Mit der Familie gereist
31. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Really enjoyed our stay here nice sized comfortable room. Excellent spa and restaurant
Carl
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Muthu Belstead Brook Hotel Team am 31. Dez. 2023
Dear Carl,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and found our rooms to be comfortable and spacious. It's wonderful to know that you had a great time at our spa and restaurant as well.Our team works hard to provide exceptional service and create a welcoming atmosphere for our guests, so it's truly rewarding to receive such positive feedback. We hope to have the pleasure of hosting you again in the future.If you have any suggestions or specific highlights from your stay that you'd like to share, we'd love to hear them. Your input is valuable to us as we strive to continually enhance our guest experience.Once again, thank you for choosing us, and we look forward to welcoming you back soon.Best regards,
10/10 – Hervorragend
Anthony
Mit der Familie gereist
18. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was only a short stay but would be booking again when visiting family in Ipswich
Anthony
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Muthu Belstead Brook Hotel am 18. Dez. 2023
Dear Anthony,Thank you for your kind feedback! We're thrilled to hear that you had a good experience during your short stay with us. We look forward to welcoming you back when you visit your family in Ipswich. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Safe travels!Regards,Muthu Belstead Brook Hotel
4/10 – Schlecht
Liam
15. Dez. 2023
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Liam
Aufenthalt von 1 Nacht im November 2023
Antwort von Muthu Belstead Brook Hotel am 16. Dez. 2023
Dear Guest,We appreciate you for taking time to give us a review. We'd be happy to know about how we can improve our services and serve you better on your next stay.Regards,
8/10 – Gut
claire
14. Dez. 2023
claire
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Muthu Belstead Brook Hotel am 31. Jan. 2024
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.
6/10 – Okay
rachel
10. Dez. 2023
rachel
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Muthu Belstead Brook Hotel Team am 11. Dez. 2023
Thank you Rachel, we appreciate your review score. We look forward to welcome you back to our hotel, next time your are in Ipswich.
10/10 – Hervorragend
Robert
Geschäftlich gereist
3. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Robert
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Muthu Belstead Brook Hotel Team am 5. Dez. 2023
Dear Robert,Thank you so much for taking the time to leave us a perfect 10 out of 10 review! We are truly delighted to learn that your experience with us met or exceeded your expectations.Our team works hard to ensure every guest has a memorable and enjoyable stay, and it's immensely rewarding to hear that we succeeded in your case. Your feedback means a lot to us.We look forward to welcoming you back for another exceptional experience in the future.Best regards,
10/10 – Hervorragend
Ionut
2. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A good place to stay with nice staff.
Ionut
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Muthu Belstead Brook Hotel Team am 5. Dez. 2023
Dear Ionut,Thank you for your kind words and for choosing to stay with us! We're delighted to hear that you found our hotel to be a good place to stay and that our staff made a positive impression on you.Providing a welcoming and enjoyable experience for our guests is our priority, and we're thrilled to know we met your expectations. We hope to have the pleasure of hosting you again in the future.Best regards,
8/10 – Gut
Gill
Mit der Familie gereist
30. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Short stay
The room was fantastic the facilities in the room excellent but the mattresses could do with changing as on one bed you could feel all the springs and the other one was just flat when you lay on it, as the bathroom was a wet room the floor flooded right across and nearly under the door when you used the shower. Had the breakfast one morning although it was very nice at £14.50 it was very expensive.
Gill
Aufenthalt von 3 Nächten im November 2023
Antwort von Muthu Belstead Brook Hotel Team am 30. Nov. 2023
Dear Gill,Thank you for your review. We are glad that you enjoyed your stay, our food, and the facilities. we are sorry to hear that we did not reach your expectations with the beds and sincerely apologize for any inconveniences that the shower had caused. It's very vital to let us know then and there as then we can investigate / verify both sides and come up with instant solutions. We do look forward to welcoming you back soon, and with a better experience.Best regards,
10/10 – Hervorragend
Chloe
27. Nov. 2023
Chloe
Aufenthalt von 1 Nacht im November 2023
Antwort von Muthu Belstead Brook Hotel am 18. Dez. 2023
Dear Chloe,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. We look forward to having you again!Best regards,Muthu Belstead Brook Hotel
4/10 – Schlecht
Zack
25. Nov. 2023
Zack
Aufenthalt von 1 Nacht im November 2023
Antwort von Muthu Belstead Brook Hotel am 16. Dez. 2023
Hi Zack,Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you. RegardsMuthu Belstead Brook Team
8/10 – Gut
Paul
Mit einer Gruppe gereist
12. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Was very pleasantly surprised at the upgraded rooms and reception areas in comparison with a few years ago when we were last there. Our Club Room was very nice.
Breakfast was not great, with lukewarm food but the one issue we had was that we had been advised the the bar extension was until midnight, due to the number we had staying that night, only to be asked for last orders at 23.10 and shortly afterwards was asked to vacate the area as they wanted to shampoo the carpets!
Was a great stay inspite of the above 👌
Paul
Aufenthalt von 2 Nächten im November 2023
Antwort von Muthu Belstead Brook Hotel Team am 13. Nov. 2023
Dear Paul,Thank you for your review and we are glad you enjoyed your stay with us. We are so sorry to hear about your experience with the restaurant and bar, and we highly appreciate you letting us know to further improve our services. We do look forward to welcoming you back soon, and with a much better experience.Best regards,
10/10 – Hervorragend
Helen
Mit dem Partner gereist
5. Nov. 2023
Unfortunately the stars aren't lighting up as I click on them
The hotel is excellent, clean, pleasant and caring staff giving great service. Located in a quiet area but handy for the main roads. excellent facilities including spa area with swimming pool and gym.
Only minor drawback was the rowdy late arrival back by another group of guests from a wedding who set up the closing sequence from an episode of the Waltons shouting their goodnights!
Helen
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 6. Nov. 2023
Dear Helen,Thank you for your review. We are so glad to hear that you enjoyed your stay, found our hotel clean, our staff caring, and our leisure facilities excellent. We are sorry to find out about your experience with other guests as you were trying to relax and unwind. We look forward to welcoming you back soon for a much better experience.Best regards,
8/10 – Gut
Ema
5. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ema
Aufenthalt von 1 Nacht im November 2023
Antwort von Muthu Belstead Brook Hotel Team am 6. Nov. 2023
Thank you Ema for your super review score. We would like to welcome you back to our hotel soon.
8/10 – Gut
Alan
30. Okt. 2023
Gut: Personal & Service
Quircky
Alan
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 31. Okt. 2023
Dear Alan,Thank you for your feedback and review score. We hope to welcome you back soon.Regards,Muthu Belstead Brook Hotel Team
10/10 – Hervorragend
Verifizierter Reisender
Mit der Familie gereist
28. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent as always
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 29. Okt. 2023
Dear Valued Guest,Thank you for your review and we are so glad to hear that you always enjoy your stay with us. We would like to thank you for frequently staying in our hotel, and it is always a pleasure to have you here. We look forward to welcoming you back soon.Best regards,
6/10 – Okay
Saharutai
27. Okt. 2023
Gut: Personal & Service
Saharutai
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 29. Okt. 2023
Dear Saharutai,Thank you for your review and we hope you enjoyed your stay. We look forward to welcoming you back soon.Best regards,
10/10 – Hervorragend
Emma
18. Okt. 2023
Emma
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 19. Okt. 2023
Thank you Emma, for your fantastic review score. We look forward to welcoming you back again to our hotel soon.
10/10 – Hervorragend
Jackie
16. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A hotel it is lovely to return to again and again.
What a lovely hotel! We had a great stay. A place to relax in peace.
Jackie
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 16. Okt. 2023
Thank you Jackie, for your wonderful review and score. We truly appreciate your comments as this motivates us to work harder to satisfy our guests. We look forward to welcoming you back again to our hotel soon.
10/10 – Hervorragend
Nicholas
Mit dem Partner gereist
15. Okt. 2023
Gut: Personal & Service und Zustand der Unterkunft
A really nice hotel for the price. Rooms a little dated and could do with a bit of a spruce-up-as with the restaurant and bar area but overall no complaints. Swimming and leisure facilities particularly good with one of the nicer pools I’ve used in hotels. Staff extremely friendly and customer service very good. A nice hotel and would definitely stay there again
Nicholas
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 16. Okt. 2023
Dear Nicholas,Thank you for your review and honest feedback. We apologise for not meeting your expectations with our hotel decor and layout. We are glad you enjoyed your stay, found our facilities good, and our staff friendly. We look forward to welcoming you back soon.Best regards,
8/10 – Gut
Sarah, Berkshire
Mit einer Gruppe gereist
15. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second visit to this property, however we were initially allocated a disabled room which we managed to switch as not what we needed for our weekend away. The next morning the hairdryer blew the room electrics. The hotel resolved this during the day and all back and working on our return. Bedroom comfy and ensuite had what we needed. Swimming pool lovely extra to have available.
Sarah
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 16. Okt. 2023
Dear Sarah,Thank you for your review and honest feedback. We sincerely apologise for any inconveniences from your most recent stay, and we are glad to hear that it had been resolved immediately. We are happy that you found your room comfortable, and out pool lovely. We look forward to welcoming you back soon, and with a better experience.Best regards,
8/10 – Gut
Phil
13. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Phil
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 14. Okt. 2023
Dear Phil,Thank you for a great review. We hope you very much enjoyed your stay with us and we look forward to welcoming you back soon.Best regards,
10/10 – Hervorragend
Olga
6. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jacuzzi, swimming pool is amazing.
Olga
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Muthu Belstead Brook Hotel Team am 7. Okt. 2023
Dear Olga,Thank you for your kind feedback about our spa facilities. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team