Blick auf die Stadt

Bewertungen von SpringHill Suites by Marriott Indianapolis Downtown

3 out of 5
SpringHill Suites by Marriott Indianapolis Downtown
601 West Washington Street, Indianapolis, IN

Bewertungen

8,8

Hervorragend

601 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
263 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
69 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wir waren nur für einen Zwischenstop hier, aber es war sehr angehehm. Stadtzentrum in 15 Gehminuten, Stadion fast vor der Tür, ansonsten sehr ruhig gelegen.
Aufenthalt von 1 Nacht im September 2018
Antwort von Brent am 15. Feb. 2019
Thank you for the great review! We're happy that you enjoyed your stay with us!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswert
Für ein Hitel in USA ist es ungewöhnlich, dass ein sehr schönes Frühstück serviert wird. Hotel in guter zentraler Lage mit geräumigen Zimmern
Aufenthalt von 3 Nächten im September 2018
Antwort von Brent am 4. Okt. 2018
Thank you for the great review, we are delighted that you enjoyed your stay with us!

8/10 – Gut

Kyle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay for the Indy 500. Would stay again!
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Gerald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Anita, Vancouver

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, spacious, walkable to many nearby destinations. Parking is pricey, but fortunately I was able to get around without a car
Aufenthalt von 3 Nächten im Mai 2024
Antwort von RS am 22. Mai 2024
Thank you for your excellent review and for awarding us a perfect 5/5 rating! We're delighted to hear that you found our hotel clean and spacious, and appreciated the convenient walkable location to many nearby destinations.We understand that parking can be pricey, and we're glad to know you were able to get around without a car. Your feedback is valuable, and we appreciate you sharing your experience with us.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 – Hervorragend

Christopher, Huntington Station

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel property was clean, fitness center was fantastic. Room was large and clean. Staff was friendly and professional. Some things could be improved include breakfast experience could be better. Hot beverages were frequently exhausted. Milk was expired so cereal was not possible.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von RS am 14. Mai 2024
Thank you for your wonderful 5/5 rating and for sharing your experience with us. We're delighted to hear that you found our property clean, enjoyed the fantastic fitness center, and appreciated the large, clean room along with our friendly and professional staff.We apologize for the issues you encountered with the breakfast service. Your feedback regarding the hot beverages and expired milk is important to us, and we will address these concerns to improve the breakfast experience for our guests.Thank you again for your valuable feedback. We look forward to welcoming you back for an even better stay in the future.Warm regards,

10/10 – Hervorragend

Fabio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, spacious rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von RS am 12. Mai 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our great location and found our rooms spacious during your stay.Providing comfortable accommodations and a convenient location is at the core of what we do, and we're thrilled that we could meet your expectations in these areas.Your kind words mean a lot to us, and we look forward to welcoming you back for another excellent stay whenever you're in the area.

10/10 – Hervorragend

gail

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von RS am 12. Mai 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel.Your feedback means the world to us, and we're delighted that we were able to meet your expectations and provide you with a five-star experience. We strive to create memorable stays for all our guests, and it's truly rewarding to know that we succeeded with you.We can't wait to welcome you back for another amazing stay whenever your travels bring you back

10/10 – Hervorragend

Jeremy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient access to starting line for Indy Mini
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Whitley J am 6. Mai 2024
Thank you for your review! We hope you come back and see us again soon.

4/10 – Schlecht

Tracy

Mit der Familie gereist
Check in was a nightmare. This hotel emails you multiple times within 24 hours of your arrival wanting you to check in. This email means nothing! Especially your special requests which was early arrival. I also requested early arrival(2:00pm) when I had to make changes to my arrival date. When we arrived at 12:30, we knew we had to wait until at least 2:00 but was told that if we paid a early arrival fee of $30 they could give us a room now. We decided to go to lunch and wait until 2. We went back at 2:00 and was told our room wasn't ready. Meanwhile as we're sitting there waiting, other guests were arriving early but they were getting their early fee waived! We went to ask if we could have the fee waived and the desk clerk said" your room isn't ready". What? We waited until 3:30 (1 1/2 hours) to get into a room. NOT HAPPY!!😠
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Whitley J am 6. Mai 2024
Thank you for your feedback. We want to sincerely apologize for the frustrations your experience during your arrival. We will share your feedback with the rest of the team. We hope you give us the opportunity to serve you again soon.

8/10 – Gut

steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unfortunately the quality of the breakfast was very poor. Possibly the worst I’ve had in many years. Everything else was good.
Aufenthalt von 5 Nächten im April 2024
Antwort von Whitley J am 6. Mai 2024
Thank you for your feedback. We are sorry you did not enjoy your breakfast. We will strive to be better next time.

10/10 – Hervorragend

Dejanir, Champaign

Aufenthalt von 1 Nacht im April 2024
Antwort von RS am 22. Mai 2024
Thank you for your awesome review! We hope to see you again soon!

6/10 – Okay

Sara

Gut: Personal & Service
The room had dirty floors. Also, there wasn’t any lotion etc in the room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Springhill Suites am 20. Apr. 2024
Thank you for taking the time to provide feedback about your stay at the Springhill Suites Downtown Indianapolis. We take great pride in ensuring to provide the highest quality of service and I sincerely apologize for failing to meet your expectations. I hope you will consider giving us another chance when your travels bring you back to the area.

10/10 – Hervorragend

Jennifer

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed here for Smokey Prom and it was perfect! Great room, great location, friendly staff! Will definitely stay again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Whitley J am 17. Apr. 2024
Thank you for staying with us ! Come back and see us soon !

8/10 – Gut

Katherine, Terre Haute

Aufenthalt von 1 Nacht im April 2024
Antwort von Whitley J am 6. Mai 2024
Thank you for your review. Come back and see us soon.

10/10 – Hervorragend

Edgar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place
Aufenthalt von 1 Nacht im April 2024
Antwort von Whitley J am 14. Apr. 2024
Thank you for your Feedback!Come back and see us again soon.

8/10 – Gut

eric

Mit einer Gruppe gereist
Not quite perfect but a really good experience. The staff members were all personable and hard working.
Aufenthalt von 2 Nächten im April 2024
Antwort von Whitley J am 14. Apr. 2024
Thank you for your Feedback! It was our pleasure to have you! Come back and see us again soon.

10/10 – Hervorragend

Willem

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Conveniently located to conference center. Connected property of Courtyard has nice little bar area with good late night food.
Aufenthalt von 3 Nächten im April 2024
Antwort von Whitley J am 14. Apr. 2024
Thank you for your Feedback! It was our pleasure to have you! Come back and see us again soon.

10/10 – Hervorragend

Darlene

Aufenthalt von 1 Nacht im April 2024
Antwort von Whitley J am 14. Apr. 2024
Thank you for your Feedback! Come back and see us again soon.

10/10 – Hervorragend

Arlene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Whitley J am 14. Apr. 2024
Thank you for your review! We look forward to seeing you again when your back in Indy !

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente servicio en todas sus áreas, el personal de limpieza, en el front desk excelente atención, solo agregaría un poco más de variedad en el desayuno, pero del resto excleente
Aufenthalt von 1 Nacht im März 2024
Antwort von Whitley J am 5. Apr. 2024
Thank you for you feedback ! We hope you come stay with us again soon!

10/10 – Hervorragend

Tanya

Aufenthalt von 3 Nächten im März 2024
Antwort von Whitley J am 17. Apr. 2024
Thank you for staying with us! Come back and see us soon !

10/10 – Hervorragend

Olga

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Whitley J am 5. Apr. 2024
Thank you for staying with us !

2/10 – Ungenügend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Charged extra for parking and early checkin. I was not aware of this until I came on the property
Aufenthalt von 2 Nächten im März 2024
Antwort von Whitley J am 5. Apr. 2024
Thank you for your feedback. We sincerely apologize for the inconvenience the miscommunication may have caused. We hope you choose to come stay with us again soon.

10/10 – Hervorragend

Javier

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good hotel
Good location, the breakfast in the morning was well stacked with options. The rooms are comfortable and have good amenities.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Whitley J am 27. Feb. 2024
Thank you for your amazing review! Come back and see us soon!

10/10 – Hervorragend

Kimberly, Westfield

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to everything. Skywalk to convention center. No room service.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Whitley J am 27. Feb. 2024
Thank you for your feedback. Come back and see us again soon.

2/10 – Ungenügend

Charles

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I stay here monthly and consistently wait for check in. No one is at the desk. Stood for minutes today, only to be told that I would have to go around to the other hotel for check in. Maybe put a doorbell people can ring when service is needed. I can appreciate that having someone at the desk all of the time during slow periods is not realistic, but provide a solution.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Whitley J am 27. Feb. 2024
Thank you for you feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. We hope you come and stay with us again soon!

10/10 – Hervorragend

Adrean

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were extremely polite and helpful. Great food choices for the free breakfast.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Whitley J am 27. Feb. 2024
Thank you for your amazing feedback. Come back and see us soon.

10/10 – Hervorragend

Guadalupe

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe Quiet and Clean
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 14. Feb. 2024
Hello Mr/Ms. Guadalupe, Thank you for taking the survey, if you have any specific details about your stay we would love to hear about it.

8/10 – Gut

Timothy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk Management am 8. Feb. 2024
Hello Timothy, Thank you for staying with us during your time in Indianapolis, if you have any specific details about your stay you like share with us we would enjoy hearing the feedback.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Na
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel management am 6. Feb. 2024
Hello, thank you for taking the time for taking the survey. If you have any additional feedback, would love to hear from you and glad you enjoyed your stay.

10/10 – Hervorragend

Daniel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff. Thanks.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 4. Feb. 2024
Thank you for your feedback ad let our staff know how much they are appreciated by our guest.

10/10 – Hervorragend

Vladimir

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 29. Jan. 2024
We are so pleased that you enjoyed your stay. We hope that in the future you will stay with us again.

4/10 – Schlecht

Richer

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Springhill Suites am 22. März 2024
Thank you for taking the time to provide feedback about your recent stay at the SpringHill Suites Downtown Indianapolis. We hope to see you in the future when your travels bring you back to Indy!

10/10 – Hervorragend

Erica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Office Manager am 29. Jan. 2024
We are so pleased that you enjoyed your stay. We hope that in the future you will stay with us again.

8/10 – Gut

Aidan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was a homeless lady hanging out in the elevat
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk Management am 23. Jan. 2024
We apologize for that and please know we take security of our guest seriously. Please let us know if this happens again at any of the hotels as we do not want our guest feel unsafe. Thank you for your feedback.

10/10 – Hervorragend

Nancy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Front Desk Management am 23. Jan. 2024
Hello, thank you for taking the time for taking the review and glad you enjoyed your stay during your time in Indianapolis. Thank you

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk help were amazing
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Timothy MacNitt am 18. Jan. 2024
Hello Melissa, Thank you for staying with us at the Springhill Suites during your stay in Indianapolis. We are glad to hear that the front desk where helpful and amazing. We will definitely be sharing this with the team.

10/10 – Hervorragend

christine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay!
Had to attend cheer competition at the Indy convention center. It was freezing but thankfully we never had to go outside. We went through the JW Marriot via elevator and skywalk to the center.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Timothy MacNitt am 16. Jan. 2024
Hello Christine, Thank you for joining us during JamFest in Indianapolis, We are so pleased that you enjoyed your stay and that our amenities like the skywalk was useful due to the cold weather. We hope that in the future you will stay with us again.

10/10 – Hervorragend

Melissa

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Would absolutely come again. Front desk staff were amazing
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Timothy MacNitt am 16. Jan. 2024
Hello Melissa, Thank you for sharing your feedback with us and giving us a perfect score. We will share this with the Front Desk Team. We are so happy that you enjoyed your stay while visiting Indianapolis.

10/10 – Hervorragend

Alfred

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Timothy MacNitt am 16. Jan. 2024
Hello Alfred, Thank you for staying at the Springhill Suites during your time in Indianapolis. We are honored that you gave us a perfect 10 score, if you have any direct feedback you would like to provide please do not hesitate to share it with us.

10/10 – Hervorragend

Halima

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean rooms awesome stay will go back .
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Timothy MacNitt am 8. Jan. 2024
Hello Halima, We are glad you stayed with us during your visit to Indianapolis. We are happy that you enjoyed your stay and you will be returning to our hotel next time you visit I will share your feedback with our housekeeping team about how clean the room was.

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Abby was so delightful, friendly and helpfull at check in.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Timothy MacNitt am 8. Jan. 2024
Hello David, We are glad that you stayed with us during your time in Indianapolis. We will be sharing your feedback with this team member.

10/10 – Hervorragend

Coumba

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Whitley J am 31. Jan. 2024
Thank you for your feedback! We look forward to seeing you again soon.

8/10 – Gut

Leonardo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Timothy MacNtt am 31. Dez. 2023
Hello Leonardo, Thank you for staying with us during your time in Indianapolis, if you have any specific details we would enjoy hearing about it.

4/10 – Schlecht

Tamim, Sewickley

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Whitley J am 31. Jan. 2024
Thank you for your feedback! We look forward to seeing you again soon.

10/10 – Hervorragend

Florencio

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good my wife and kids were safe and we will be back.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Timothy MacNitt am 19. Dez. 2023
Hello Florencio, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great and that while visiting your wife and kids felt safe at our hotel. If anyone at the hotel stood out we would love to hear any specific details.

10/10 – Hervorragend

jaden

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Timothy MacNitt am 19. Dez. 2023
Hello Jaden, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear the feedback.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Christmas cheer
It was nice because of the hotel people were sweet an kind treated you as if you were not a guest but family. Really enjoyed our stay.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Timothy MacNitt am 18. Dez. 2023
Hello, Thank you for staying with you us during your time in Indianapolis. We always strive to treat our guest like family. We will always be your home away from home. We are pleased that our staff took care of you all. If you ha be anyone who stood out please let us know.

8/10 – Gut

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Timothy MacNitt am 20. Dez. 2023
Hello James, Thank you for staying with us during your time in Indianapolis. We would love to hear about your stay in more detail to help us be able to active survey scores of 9 or 10s. If you have any specifics that would be great.