Außenbereich

Bewertungen von La Quinta Inn & Suites by Wyndham Houston Southwest

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston Southwest
6790 Southwest Fwy, (721), Houston, TX

Bewertungen

7,0

Gut

257 von insgesamt 726 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
147 von insgesamt 726 Gästebewertungen haben eine Bewertung von 8 - Gut" "
100 von insgesamt 726 Gästebewertungen haben eine Bewertung von 6 - Okay" "
90 von insgesamt 726 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
132 von insgesamt 726 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,6/10

Personal & Service

7,0/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

jose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good 👍
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Jose,Thank you for your feedback and for rating your stay. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to make your next stay even better and earn that fifth star, please don't hesitate to let us know. We appreciate your stay and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Orlando

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a very good stay breakfast was on point
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Orlando,Thank you for your perfect rating! We're delighted to hear that you had a very good stay and that you enjoyed our breakfast offerings. Providing a satisfying breakfast experience is important to us, and we're thrilled that it met your expectations. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 – Gut

Marcela

Gut: Sauberkeit und Personal & Service
Está muy limpio y bien ubicado
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Marcela,Thank you for your feedback and for rating your stay. We're pleased to hear that you found our hotel very clean and well located. We appreciate your stay and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Cindy

Gut: Sauberkeit
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 – Gut

Kayla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to everything
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Kayla,Thank you for your feedback and for rating your stay. We're glad to hear that you found our location convenient. If there's anything specific we can do to improve your experience and earn that fifth star on your next visit, please don't hesitate to let us know. We appreciate your stay and hope to welcome you back soon!Sincerely, Hotel Manager

8/10 – Gut

Kayla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to everything
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Kayla,Thank you for your feedback and for rating your stay. We're glad to hear that you found our location convenient. If there's anything specific we can do to improve your experience and earn that fifth star on your next visit, please don't hesitate to let us know. We appreciate your stay and hope to welcome you back soon!Sincerely, Hotel Manager

6/10 – Okay

Danielle

Mit Haustieren gereist
Gut: Personal & Service
The front desk staff was extremely helpful!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Hotel Manager am 25. Mai 2024
Dear Guest,Thank you for your kind words about our front desk staff! We're delighted to hear that they provided you with excellent service during your stay. We strive to ensure that all our guests feel welcomed and supported throughout their time with us. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 – Gut

RAGHUVEERA REDDY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 25. Mai 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 – Gut

Kayla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 25. Mai 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 – Gut

Alexis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 – Ungenügend

Anabel

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The breakfast was poor really didn't have anything. And the place smells old and like wet dog. Room had a dirty smell ro it
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with our breakfast offerings and the condition of your room. Your comments have been noted and will be addressed with our team to ensure improvements are made. We strive to provide a pleasant and comfortable stay for all our guests, and we regret that we fell short of your expectations on this occasion. We hope for the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely, Hotel Manager

8/10 – Gut

JEFFREY

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 22. Mai 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 – Gut

Jeffrey

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung
breakfast is good cleanliness is good but still have bad smell
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast and found our hotel to be clean. We apologize for any inconvenience caused by the unpleasant smell you encountered. Rest assured, we take cleanliness and guest comfort seriously, and we'll address this issue promptly. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Johana

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung
Lo mejor
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Guest,Thank you for your enthusiastic feedback! We're thrilled to hear that your experience with us was the best. We strive to provide exceptional service and ensure our guests have a memorable stay. Looking forward to welcoming you back soon for another fantastic experience!Sincerely, Hotel Manager

10/10 – Hervorragend

Kristol

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
How quiet it is on each floor knowing there are other people with dogs and children. You could hardly tell!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Kristol,We're thrilled to hear that you appreciated the peaceful atmosphere on each floor, even with other guests and their furry friends or children. Providing a serene environment for our guests is a top priority, and we're glad it made your stay even more enjoyable. Thank you for the glowing review!Sincerely, Hotel Manager

2/10 – Ungenügend

Christopher

Verbesserungswürdig: Zustand der Unterkunft
Dirty. Super duper dirty.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 19. Mai 2024
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This does not reflect the high standards we aim to maintain. Please rest assured that your feedback will be addressed with our housekeeping team to prevent such occurrences in the future. We appreciate your honesty and hope to have the chance to improve your experience on a future visit.Sincerely, Hotel Manager

4/10 – Schlecht

Angelica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The guest service is so horrable, asked for a keys thry didnt even check the name nor ID . No verification what so ever that is a big hazard. The elevator got stuck started shaking when down n up then open door to 4th floor i literally thought was going to die . Went to let the fron
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 19. Mai 2024
Dear Guest,We are deeply sorry for the unacceptable experience you encountered with our guest service and the elevator. Your safety and satisfaction are our top priorities, and we take your feedback seriously. Rest assured, we will investigate these issues thoroughly and take immediate steps to ensure they are addressed. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Lucille

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nothing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear Guest,We're sorry to hear about your dissatisfaction. Your feedback is important to us. Please reach out to discuss your concerns so we can address them promptly.Sincerely, Hotel Manager

8/10 – Gut

Jeffrey

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear Guest,Thank you for your review. We're glad you had a positive experience. If there's anything we can improve to earn that extra star next time, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 – Hervorragend

Johana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 15. Mai 2024
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

6/10 – Okay

Samantha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Our restroom got clogged and the staff couldn’t find anything to fix the problem. Staff was rude and all the trash cans in the hallway were full and they didn’t bother to clean it up
Aufenthalt von 2 Nächten im Mai 2024
Antwort von hotel manager am 13. Mai 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. It is unacceptable that your restroom got clogged and the staff was unable to promptly resolve the issue. We also apologize for the rude behavior of the staff and the lack of attention to cleanliness in the hallways. Your feedback is important to us, and we will address these concerns with the appropriate teams to ensure improvements are made in terms of maintenance, staff behavior, and cleanliness. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Antonio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear Antonio,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Hotel Manager

10/10 – Hervorragend

Francis, Houston

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 9. Mai 2024
Dear Francis,Thank you for your fantastic rating and for choosing to stay with us! We're thrilled that you had an excellent experience during your time here. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding visit.Sincerely, Hotel Manager

10/10 – Hervorragend

Francis, Houston

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 9. Mai 2024
Dear Francis,Thank you for your excellent rating! We're delighted to know that you had a wonderful experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Manager

10/10 – Hervorragend

Angel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Guest,We're thrilled to receive your glowing rating! It's wonderful to hear that you had a fantastic experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Manager

6/10 – Okay

Sahana

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We found a cockroach in our room and there was a weird smell in the room. 1 of the bed had a dent in the middle. There were noisy people next door who were loud at 5am and woke us up. Breakfast was good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the presence of a cockroach and the strange smell in your room, as well as the noise disturbance from neighboring guests. Your comfort is important to us, and we regret that we fell short of meeting your expectations. We appreciate your feedback on the breakfast, and we'll address the other concerns you raised to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Ana

Mit Haustieren gereist, Mit der Familie gereist
Yes
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Guest,Thank you, Ana, for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay.Sincerely,Hotel Manager

10/10 – Hervorragend

Kim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Guest,Thank you, Kim, for your excellent rating! We're delighted that you had a five-star experience with us. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

6/10 – Okay

Nitzia, Norman

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
When we got there, the front desk agent was too busy sitting on a chsir on his phone. I had to say "Hello???" before he even acknowledge i was there. When he looked up, he had this "i was bothering him" look on his face. He checke us in and we went to our room. The next night, I needed to contact the front desk from my room, but found out that the phone in the room wasnt even connected. I had to go downstairs to complain about weed smell all through my side of the 4th floor and that it was even going into my room. Once again, he was sitting off to the side on his phone, not paying attention to the desk. I had to say ,"hello" before he acknowledged me. He said he would take a look. When I told him about the phone all he said was, "oh, yeah, yeah" and wave it off. Every time we saw the man, he always looked mad at the world. Breakfast was ok. Not sure what i was expecting but it was ok. I understand that the rooms have just been updated but the tubs are dangerous. I took a shower while there and the tub dips inward in a U shape and if youre not careful, you will fall. I almost did. Oh yeah, not to mention the elevator. That thing looked like it was falling apart. Overall, the stay was ok. I did have to ask the cleaning lady for new bottles of shampoo and conditioner as the ones that were there were almost empty. Not sure why they wetent replaced last time the room eas cleaned. Definitely choosing a different hotel next time we're in the Houston area.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Guest,I'm truly sorry to hear about the numerous issues you encountered during your stay. It's unacceptable that you experienced difficulties with the front desk agent, the phone in your room, the smell of weed, and the condition of the tubs and elevator. Your feedback is invaluable, and I assure you that we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust on a future visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

10/10 – Hervorragend

Nakia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel staff on ALL SHIFTS truly had the assistance whenever I needed it and it was done with a smile and made me feel so at home. The cleanliness and the interior decoration of the rooms felt so cozy and the mirror lights are perfect. My overall feeling when I left was refreshing! My stay at the hotel was the best choice to make, money well spent.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 27. Apr. 2024
Dear Nakia,Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

10/10 – Hervorragend

Jhirmany

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 11. Mai 2024
Dear Jhirmany,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 – Hervorragend

Jhirmany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thanks Raven and supporting staff for making my stay awesome!
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 21. Apr. 2024
Dear Guest,You're very welcome! We're thrilled to hear that Raven and our supporting staff made your stay awesome. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to your next visit!Sincerely,Hotel Manager

10/10 – Hervorragend

Wilfredo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This a beautiful place to stay lovely
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 19. Apr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel beautiful and enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back for another lovely stay in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 20. Apr. 2024
Dear Justin,Thank you for your feedback! We're thrilled to hear that you had a great stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful experience soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Angel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 13. Apr. 2024
Dear Angel,Thank you so much for your kind words. We are so pleased that you found us a quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 – Hervorragend

Mhamed

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good service
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 9. Apr. 2024
Dear Guest,Thank you for your stay. We're delighted to hear that you received good service during your stay! Providing excellent service is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

2/10 – Ungenügend

KRISHNAN

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk staffs are so terrible. They pretty much showed their face whenever we ask for a request. We had 4 guests and when we asked for towels they said you can get it the next day. Also the ac made lots of sound and when we reached out they said since I requested for the room in 1st floor, they gave me a room not looking at the other things.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
Dear Guest,We apologize for the poor experience you had with our front desk staff and the inconvenience with the towels and AC during your stay. This is not reflective of the level of service we aim to provide, and we sincerely apologize for any frustration caused. Your feedback will be addressed with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Christina

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 26. Apr. 2024
Dear Christina,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 – Hervorragend

miguel

Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Miguel,Thank you for the perfect rating! We're thrilled to know that you had a great experience during your stay. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 – Gut

alberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lo unico que no controlan es el humo de cigarro mi cuarto olia bastante y se supone que es area de no fumadores. Pero de hay todo bien.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 30. März 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that overall, your stay was enjoyable. However, we apologize for any inconvenience caused by the cigarette smoke smell in your room, especially since we strive to maintain a smoke-free environment. We will address this issue promptly to ensure it does not occur again in the future. We appreciate your understanding and hope to welcome you back for a completely satisfying experience on your next visit.Sincerely,Hotel Manager

6/10 – Okay

Sindia

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Service was was great with the first two receptionists. The supervisor (Raven) was rude and provide poor customer service. Housekeeping was poor the last day. Other than that the hotel was okay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 25. März 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you had a positive interaction with the first two receptionists. However, we apologize for any inconvenience caused by the behavior of the supervisor and the poor housekeeping on your last day. Your feedback will be addressed with our team to ensure better service in the future. We appreciate your understanding and hope to welcome you back for an improved experience.Sincerely, Hotel Manager

8/10 – Gut

Wenlin Catherine

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 13. Apr. 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 – Hervorragend

Mhamed

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The receptionists treat them very nicely
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 24. März 2024
Dear Mhamed,Thank you for your perfect rating and kind feedback! We're delighted to hear that our receptionists treated you very nicely during your stay. Providing excellent customer service is important to us, and we're glad they made a positive impression. We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

8/10 – Gut

sree

Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 11. Apr. 2024
Dear Sree,Thank you for your review and positive rating. We're glad to hear that you enjoyed your stay overall. If there are any areas where we can further improve to earn that fifth star, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Amber

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The dove miniature set. The staff
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 21. März 2024
Dear Guest,Thank you for your feedback regarding the dove miniature set and our staff. We're glad to hear that you appreciated these aspects of your stay. Providing quality amenities and excellent service are top priorities for us, and we're delighted that we could meet your expectations. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 – Gut

Francisco

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 18. März 2024
Dear Francisco, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

10/10 – Hervorragend

Connie

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 3. Apr. 2024
Dear Connie,Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Shverna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property
Aufenthalt von 6 Nächten im März 2024
Antwort von Hotel manager am 14. März 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a great experience at our property. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

10/10 – Hervorragend

Domonic S

Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Manager am 30. März 2024
Dear Domonic,Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we were able to meet your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon for another fantastic stay.Sincerely,Hotel Manager

10/10 – Hervorragend

Cristina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente sercicio
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel manager am 3. März 2024
Dear Guest,Thank you for your kind words about our excellent service! We are pleased to know that your experience was positive and that our team was able to exceed your expectations. We hope to have the pleasure of welcoming you again in the future.Sincerely,hotel manager