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Bewertungen von Stanhill Court Hotel Gatwick

4 out of 5
Stanhill Court Hotel Gatwick
Stanhill Road, Charlwood, Horley, England

Bewertungen

8,8

Hervorragend

226 von insgesamt 396 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
110 von insgesamt 396 Gästebewertungen haben eine Bewertung von 8 - Gut" "
33 von insgesamt 396 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 396 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 396 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

ANDREAS

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerade im Umbau...aber nett
Aufenthalt von 1 Nacht im August 2019

10/10 – Hervorragend

Nicola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overnight stay for early Gatwick flight. Clean and comfortable room, nice grounds, good dinner. Friendly and helpful staff.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Chanatip

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place with very reasonable price!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel in the countryside
We stayed the night as we were there for brilliant comedy night. The Hotel is amazing and has been renovated very well so that it retained its historic looks whilst enjoying double glazing etc in the rooms. The room was very clean and well thought out, although there was a creaky floorboard but what can you expect after many years. Breakfast was ok but to be honest I’ve had better. The hotel grounds were amazing and we’ll definitely stay again. The only downside was the child leaving with her parents at 4am, presumably for an early flight out of Gatwick, who woke me up shouting down the corridor. Overall I would definitely recommend staying here.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Geoff

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place! What a building! The sticky toffee pudding is amazing!

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A beautiful property, perfect after a traveling tour before heading back to the US
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
The staff were the biggest plus here
A lovely old country house which has been given a curious, modern makeover internally. I felt the decor didn’t enhance the beauty of the original building but such things are often a matter of personal taste. Lovely receptionist who immediately put us at our ease. She said she started recently. Very helpful and courteous. The room was adequate, though a little on the small side. Tiny wardrobe for 2 people and it felt flimsy. Bed comfortable but pillows way too soft. Due to its semi-rural setting the location is very quiet which is a plus. Bathroom small and water pressure in the shower a bit lacking. We had dinner which was in a large room just off reception. Minimally decorated with pale blue walls givingit a cold feel. Noticeable cobwebs on the ceiling close to where we sat. The table felt sticky to the touch and the bench cushion on the nearby window seat had blotchy stains on it. The food however was very good as was the wine. Prices were also very reasonable. Service was included in the bill and the staff deserved it because they were really good.
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It’s a lovely place to stay avid staff are friendly
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Nicholas

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very nice setting. Friendly, helpful staff.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Abigail

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

2/10 – Ungenügend

caspar

Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Lasse

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful location. Very friendly and serviceminded staff.
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Donna

Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Attended a wedding reception. Rooms were beautifully decorated, very clean apart from a stray hair in wash basin.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von SM am 2. Juni 2023
Thank you for this kind review of the hotel. We are thrilled to hear that you appreciated our refurbished bedrooms and that your overall stay was great. We take pride on our cleanliness and take all feedback very seriously so will be looking into the issue regarding the hair in great detail to ensure this is not repeated in future.

10/10 – Hervorragend

Gareth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place to stay before flying from Gatwick. Staff were all welcoming and accomadating .
Aufenthalt von 1 Nacht im April 2023
Antwort von SM am 2. Juni 2023
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that your experience attending a wedding here was wonderful, and that our staff were able to make your stay even more enjoyable.

4/10 – Schlecht

Ruben

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Tasteless design (crazy and cheap), very bad insulation (you hear everulythng), no fitness, no spa nothing.
Aufenthalt von 2 Nächten im April 2023
Antwort von SM am 5. Juni 2023
Hi Ruben, thank you for taking the time to share your feedback. We regret to hear that your stay with us did not meet your expectations and we would like to take this opportunity to address some of your comments.Firstly, we're sorry to hear that our design was not to your taste. We've recently completed a full renovation of all our bedrooms with a design we believed to be unique and appealing. We understand that everyone's taste can vary, and we will certainly take your opinion into account. However, we would also like to point out that our design has been highly praised by many of our guests, as you might see from our other reviews. As for the insulation, we apologise if you found it unsatisfactory. We will take note of your comment and will review this with our team to ensure we meet our guests' comfort standards in future.Regarding the fitness centre and spa, we would like to clarify that we have never advertised these amenities as part of our offerings. Our focus is on providing our guests with excellent accommodation, quality food, and superior service so we're disappointed to see that your rating was primarily based on the absence of these facilities without mention of our food, drinks, or service. We value your feedback and take all comments into consideration. We are always looking to improve our guest experiences and appreciate you providing us with the opportunity to do so.

8/10 – Gut

Gemma

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Jane

Aufenthalt von 1 Nacht im März 2023
Antwort von SM am 2. Juni 2023
Thank you for this fabulous 10 star review. Your kind feedback makes a big difference to our small business so is greatly appreciated. We are so happy to hear that you enjoyed your stay and hope we will have the opportunity to welcome you back soon.

10/10 – Hervorragend

Jane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von XP am 11. März 2023
Thank you for taking the time to leave us a review, Jane. We are glad you enjoyed your stay and hope to welcome return guests in the near future.

4/10 – Schlecht

Julie

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Didn't realise I'm claustrophobic till now
Aufenthalt von 1 Nacht im Februar 2023
Antwort von XP am 2. März 2023
Dear Julie, Thank you for your time and for leaving us a response. We are really sorry you feel this way. Please if you ever need or would like an accommodation change due to such reason please do let our front desk team know and we can happily see what we can do for you!

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im Februar 2023
Antwort von XP am 26. Feb. 2023
Dear Robert, Thank you for leaving a rating regarding your stay! We hope to welcome return guests in the near future!

10/10 – Hervorragend

kim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Your hotel was fantastic the staff are extremely helpful and experienced, we had the evening meal and it was absolutely delicious, as was the full english breakfast, we will certainly be back,and would recommend your hotel to anyone. Thankyou for a terrific stay
Antwort von Xennia-Maya Pearl am 18. Jan. 2023
Dear Kim, I hope you're well. We hope are glad you enjoyed your stay with us, please be aware we are continuously improving aspects of our hotel. We hope to welcome you back in the near future!

8/10 – Gut

Gemma

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was small but newly refurbished and very clean , bed was comfortable, I found the bar area a let down no atmosphere and bar staff unable to make cocktails 🍸 but on the whole we had an enjoyable stay ..
Antwort von Xennia-Maya Pearl am 18. Jan. 2023
Dear Gemma, I hope you're well. We hope are glad you enjoyed your stay with us, please be aware we are continuously improving aspects of our hotel.

2/10 – Ungenügend

Nick

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Xennia-Maya Pearl am 18. Jan. 2023
Dear Nick,I hope you're well. Please be aware we are continuously improving aspects of our hotel.

10/10 – Hervorragend

david

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Xennia-Maya Pearl am 29. Dez. 2022
Thank you for your feedback, we hope to welcome you back to The Stanhill Court Hotel.

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel close to Gatwick Airport
A lovely hotel conveniently close to Gatwick. Our room was very clean and spacious. Only stayed 1 night prior to flight but would have enjoyed staying longer. Excellent breakfast.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Xennia-Maya Pearl am 16. Dez. 2022
Dear Kevin, Thank you for your feedback. We are glad you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic experience
This is an amazing hotel close to the airport, we stayed one night but for sure its worth it to have more time. The decoration is beautiful, the room was super comfortable and the service outstanding. Manager from Cordoba super friendly and the receptionist super adorable, thanks for the experience we will be back.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Xennia-Maya Pearl am 16. Dez. 2022
Dear Maria, Thank you for your feedback. We are glad you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Lucy

Aufenthalt von 1 Nacht im November 2022
Antwort von XP am 21. Nov. 2022
Dear Lucy, Thank you for your feedback. We are glad to hear you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Roger

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A tranquil place to stay just a short drive/taxi ride from Gatwick airport. Nice refurbished rooms , quality of food excellent at a reasonable price. My second visit and highly recommended.
Aufenthalt von 1 Nacht im November 2022
Antwort von XP am 21. Nov. 2022
Dear Roger, Thank you for your feedback. We are glad to hear you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Frederique

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is just beautiful! We felt like royalty. We especially enjoyed the well-maintained park outside, and the beauty of the hotel. The room was extremely quiet and the bed very comfortable. The restaurant was okay and the service was a bit slow. We will definitely come back if we have to stay again in the Gatwick area!
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von XP am 25. Okt. 2022
Dear Frederique,I hope you're well.Thank you for your feedback. We are glad to hear you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Martin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von XP am 25. Okt. 2022
Dear Martin, We hope you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

8/10 – Gut

Ken

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Kevin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property and friendly front desk staff. Was a great way to end our stay in England before we flew out.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Xennia-Maya Pampoulos am 19. Okt. 2022
Dear Kevin, Thank you for your feedback. We are glad to hear you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Francine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très bel hôtel au milieu de la campagne, à proximité de Gatwick. Excellent service. Grande chambre moderne.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Xennia-Maya am 19. Okt. 2022
Dear Francine, Thank you for your feedback. We are glad to hear you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

8/10 – Gut

Roshanak, North Vancouver

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is beautiful. I was just there for one night and I chose it because it’s close to Gatwick Airport. I didn’t have time to use the amenities or explore the lovely gardens. It is somewhat out of the way in the countryside so walkability index is low. You do need a car. My room was comfortable and very clean.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Xennia-Maya am 11. Okt. 2022
Dear Guest,We appreciate you taking the time to respond and we are more than pleased you enjoyed your stay with us. Stanhill Court Hotel hopes to welcome you back in the future.

6/10 – Okay

Jimmy

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not as good as I'd hoped
Disappointed as the breakfast wasn't served until 07:30, which is no good to me as I need to leave for the office at 07:30 Did not clean every day, had to ask for replacement tea and coffee
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Reception am 11. Okt. 2022
Dear Jimmy, We appreciate you taking the time to respond. We are sorry you feel this way. Please see that our website lists our breakfast times. We are continuously enforcing improvements in our property and services - we will pass this comment onto our Housekeeping department.

8/10 – Gut

John

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel close to Gatwick
Lovely hotel, in a great location close to Gatwick. Would have rated 5 star instead of 4 star but restaurant was fully booked a couple of weeks before we arrived. However we had a brilliant dinner at The Fox Revived which is only about a mile away. A bit surprised when we checked out at 6:45am there was no one at reception and we just had to leave key on reception counter.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von XP am 12. Okt. 2022
Dear John, We appreciate you taking the time to respond and we are more than pleased you enjoyed your stay with us. Please find our website provides our reception hours along and information booklets provided for check-in.Please know that we are continuously enforcing improvements in our property and services - we will pass this comment on to the associated department.We recommend for dinner bookings be arranged in advance.

10/10 – Hervorragend

Lynn

Aufenthalt von 1 Nacht im September 2022
Antwort von XP am 12. Okt. 2022
Thank you for your feedback. We hope you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Fernando

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022
Antwort von XP am 12. Okt. 2022
Thank you for your feedback. We hope you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Yan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is very nice and clean, large and spacious with large King bed. It is very quiet. The staff are very friendly. The environment is very nice. The hotel is a bit far away from the Gatwick airport. It would be nice that the hotel provides own shuttle service, allowing multiple clients take on the same shuttle, more environmentally friendly.
Aufenthalt von 1 Nacht im September 2022
Antwort von Xennia-Maya Pearl am 24. Sept. 2022
Thank you for your feedback. We are glad to hear you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services - we will pass this comment on to our managmentdepartment.

10/10 – Hervorragend

Lynn

Aufenthalt von 1 Nacht im September 2022
Antwort von XP am 12. Okt. 2022
Thank you for your feedback. We hope you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

2/10 – Ungenügend

Bent Von

Aufenthalt von 1 Nacht im September 2022

8/10 – Gut

Geraldine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bathroom very difficult to manoeuvre as toilet behind door and shower in front off
Aufenthalt von 1 Nacht im September 2022
Antwort von Xennia-Maya Pearl am 24. Sept. 2022
Thank you for your feedback. Please know that we are continuously enforcing improvements in our property and services - we will pass this comment on to our maintenance department.

10/10 – Hervorragend

Marion

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel friendly staff. Perfect for Gatwick flight
Aufenthalt von 1 Nacht im September 2022
Antwort von Xennia-Maya Pearl am 24. Sept. 2022
Thank you for your feedback. We are glad to hear you enjoyed your stay.

6/10 – Okay

Helen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food very overpriced for what it was and the quality was not great.
Aufenthalt von 1 Nacht im September 2022
Antwort von XP am 12. Okt. 2022
Thank you for your feedback. We hope you enjoyed your stay. Please know that we are continuously enforcing improvements in our property and services.

10/10 – Hervorragend

Ayesha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very quaint, clean and welcoming
Aufenthalt von 2 Nächten im August 2022
Antwort von XP am 2. Sept. 2022
Dear Ayesha, Thank you for booking The Stanhill Court Hotel. We appreciate all feedback. We hope to welcome you back in the near future.