Dear Stefan, Thank you for choosing to stay at Grand Hyatt Hong Kong and it is a real delight to hear that you had a wonderful stay with us. Your 5-star perfect endorsements is of great importance to us and is a great source of inspiration for us all. It was our pleasure having you as our guest and we look forward to seeing you again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Karl-Heinz, Thank you from the very bottom of our hearts for giving Grand Hyatt Hong Kong a perfect rating. It is very uplifting to know that you enjoyed a seamless experience and we are very happy to be recognized for excellent customer services the entire stay beginning with our professional limousine pick-up service from the airport followed by a warm arrival experience. In addition, we are very grateful to you for highlighting Grand Club team for their warm hospitality and heartfelt service. Your recognition of our efforts means a lot to us and we would love the pleasure of having you as our guest in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Veronica, Thank you very much for supporting Grand Hyatt Hong Kong with a 5-star rating. It is a real delight to learn that you enjoyed your stay with us. Your recognition on our efforts is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Christian, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are very saddened to know that you have rated us 1-star and would like to extend our most sincere apologies for the unpleasant experience. It is our aim to always strive to provide our guests with the highest level of service and it is disheartening to learn that you did not enjoy our usual Hyatt experience that you have come to expect. Your support and feedback are extremely important in our continued efforts to reflect and improve ourselves to ensure all our valued guests enjoy an authentic Hyatt experience that we pride on. We regret for failing to provide you with a favourable experience and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Andreas, Thank you for choosing to stay at Grand Hyatt Hong Kong. It is very inspiring to note that this was a stay deserving of your excellent rating. We look forward to welcoming you back in the very near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Timo, Thank you very much for rating your experience at Grand Hyatt Hong Kong with a perfect score. It is a real delight to learn that you enjoyed your stay and found all our services and facilities to be excellent. We look forward to hearing from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Andreas, Thank you for choosing Grand Hyatt during your stay in Hong Kong. We are most delighted to know that you found great value in your stay and also appreciate your compliments on the hotel’s ideal location, exceptional service and well-designed guestroom. Thank you for your excellent rating and we look forward to welcoming you back soon. Best regards, Winnie Lee - Executive Assistant Manager

Dear Guest, Thank you for sharing your compliments on hotel’s ideal location and outstanding service following your stay at Grand Hyatt Hong Kong. However, we regret to learn of your feedback regarding the ambience at the Grand Club Lounge and would like to apologise for failing to meet your expectation. Please be assured that it remains our priority to ensure all our guests enjoy every aspect of their stay and we will continue to find ways to create value in their experience. We hope you will continue to put your trust in us and will be returning soon for another experience. Best regards, Winnie Lee - Executive Assistant Manager

Dear Guest, Thank you for giving us a perfect score on your experience at Grand Hyatt Hong Kong. We are very glad to know that you enjoyed your stay with us and are looking forward to your next visit. Best regards, Winnie Lee - Executive Assistant Manager

Dear Marc, Thank you very much for giving us a perfect score on your experience at Grand Hyatt Hong Kong. It gives us great joy to know that you had an overall enjoyable stay with us and hope Grand Hyatt will be on your preferred hotel list. Best regards, Winnie Lee - Executive Assistant Manager

Dear Guest, Thank you for giving us a perfect rating following your stay at Grand Hyatt Hong Kong. We are very happy to know that you had an overall enjoyable stay and look forward to welcoming you back soon. Best regards, Winnie Lee Executive Assistant Manager - Rooms

Dear Guest, Thank you for spending your time to give us a perfect rating following your stay at Grand Hyatt Hong Kong. We are very happy to know that you had an overall enjoyable stay and look forward to welcoming you back again soon. Best regards, Rike Erdbrink Hotel Manager

Dear Guest, We are most glad to know that we have provided you a perfect stay and the hotel’s location was ideal for you. Thank you for your excellent rating and we would love the pleasure of welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager

Dear Sylvia, We are very happy to know that you were satisfied with all our services and facilities. Thank you for your perfect rating and we look forward to welcoming you back soon. Best regards, Rike Erdbrink Hotel Manager

Dear tilo, Thank you for your compliments and supportive review. We hope to welcome you back in the nearest future. Best regards, Rike Erdbrink Hotel Manager

Dear yasuhiro, Thank you very much for giving a perfect rating following your recent stay at Grand Hyatt Hong Kong. However, we are concerned to hear from you regarding mosquito. Guest comfort and hotel hygiene are one of our main priorities and hotel does conduct regular pest control on a regular basis. Please be assured that we remain committed to showing care for the wellbeing of our guests and will continue to take precautionary measures in an effort to maintain our hotel as the most enjoyable and comfortable environment for our guests. We are very grateful for the time you took to share your experience and excellent rating, and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kim Liew, Thank you for choosing to stay at Grand Hyatt Hong Kong and we are most delighted to know that you had a wonderful stay with us. Your support means a lot to us, and we look forward to making your next stay an even more enjoyable one. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Keiko, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and it warms our hearts to know that we have delivered you an experience worthy of your perfect 5-star rating. We are very grateful for your incredible endorsement and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear FERDI, Our heartiest gratitude for endorsing Grand Hyatt Hong Kong with a perfect 5-star rating. We are thrilled to know that you enjoyed a pleasant stay, and the service provided by the entire team was impeccable. Our team always strive to deliver exceptional experience to all our guests and we are elated to be recognized for our efforts. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear YUTO, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and we are elated to know that all our services and facilities deserved your perfect 5-star rating. Your satisfaction means a lot to us, and we can’t wait to welcome you back for another memorable experience.

Dear Seoung Sun, Thank you very much for taking your precious time to endorse Grand Hyatt Hong Kong with a perfect rating. We are very happy to learn that all our services and facilities have met your expectations, and your affirmation of our efforts in maintaining a clean and hygienic environment is very uplifting. It was a pleasure having you as our guest and we look forward to providing you with another wonderful stay in the very near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jakelin, It gives us great joy to know that you had a fantastic stay at Grand Hyatt Hong Kong and we would like to extend our heartfelt appreciation for giving us a perfect 5-star rating. We truly hope you will be back soon to enjoy another pleasant stay. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear David, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing your precious time to rate your experience. We are glad to know that you enjoyed your stay with us and also noted that we have not met your expectations of a perfect rating. We appreciate your encouragement and look forward to providing you an elevated experience worthy of your 5-star rating in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear HITOSHI, Thank you very much for recognising Grand Hyatt Hong Kong with a perfect rating following your recent stay. It is a real delight to know that you enjoyed your stay with us, and everything met your expectations. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Julius Karol, Thank you so much for choosing to stay at Grand Hyatt Hong Kong. We are thrilled to know that you had a great stay and would like to extend our most sincere gratitude for recognising our efforts with a perfect rating and kind words of endorsement. Your vote of confidence is highly appreciated by all, and we look forward to welcoming you back again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Petr, Thank you for choosing to stay at Grand Hyat Hong Kong and for the time taken to give us a very encouraging rating. We are glad to know that you enjoyed your stay with us and cherish the opportunity to deliver you a stay deserving of your perfect 5-star rating. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Yang, We would like to extend our most sincere gratitude to you for giving a perfect rating following your recent stay at Grand Hyatt Hong Kong. Your incredible endorsement is of immense importance to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Denny, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to know that you had a pleasant stay with us, and your kind compliments on our recreational facilities including our outdoor heated pool, 24-hours Fitness Centre, well-appointed room with its great shower facilities and hotel’s close proximity within walking distance to the nearest 2 MTR stations are much appreciated. On the other hand, we have also noted your preference for housekeeping service and have updated your profile accordingly. Should there be a change on this, we would greatly appreciate if you turn on the service button in the room or alternatively, call the Guest Services whenever your room is ready for cleaning. Our housekeeping team will attend to it promptly upon request. Once again, thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Adam, Our heartiest gratitude for your 5-star endorsements of Grand Hyatt Hong Kong. We are overjoyed to know that we have delivered you an experience deserving of your perfect rating, and are truly humbled by your incredible recognition for offering the Best Breakfast buffet. Thank you for taking the time to share your testaments on Expedia and we look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear William, Thank you very much for giving Grand Hyatt Hong Kong an excellent rating. We are thrilled to read your lovely review sharing highlights on the warm hospitality extended by our service-centric team and also the scrumptious food served in our various dining facilities. Your glowing testimonials of our team’s efforts in providing you a seamless experience has truly made our day. Please be assured that we have also taken on board your comment regarding restaurant pricings as we are committed to making continuous improvements with such constructive feedback. Thanks again for your support of the hotel and we look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear CHANGQING, Thank you for choosing to stay at Grand Hyatt Hong Kong and it gives us great joy to know that you have enjoyed an experience deserving of your perfect rating. Your support and recognition mean a lot to us and is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Muhammet, Thank you for taking your precious time to share your feedback on Expedia. We are very sorry to hear that the menu, pricing and quality of food from our Room Service did not meet your expectations. Please accept our most sincere apologies for the disappointments. We have urged the concerned departments to take this matter seriously and to review your experience. Your feedback is essential to us as we continually strive to deliver an authentic Hyatt experience to all our esteemed guests. Your input guides us in our ongoing efforts to refine and elevate our offers. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Ko

Dear Takeshi, We would like to extend a huge thank you for endorsing Grand Hyatt Hong Kong with a perfect rating following your recent stay. It is a real delight to know that you had an overall enjoyable stay and look forward to many more opportunities to create memorable experiences for you. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Robert, Thank you so much for your great support of Grand Hyatt Hong Kong and we are elated to be recognised for our unwavering dedication and efforts with such an incredible review and perfect rating. Your affirmation means the world to us and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Daniele, Thank you very much for endorsing Grand Hyatt Hong Kong with a 5-bubbles rating. We are thrilled to hear that you had an overall enjoyable stay and it is also very inspiring to be given such excellent ratings on all our services and facilities. Your vote of confidence means a lot to us and we look forward to welcoming you back again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Bonita, Thank you for choosing to stay at Grand Hyatt Hong Kong and we would like to extend our heartiest appreciation for your 5-star perfect rating on the hotel's decor, excellent customer service, high standard of cleanliness, and our efforts to maintain the hotel to have a safe and comfortable environment. We are very happy that you had the most enjoyable stay with us and look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Sissy, Thank you very much for your recent stay and we are thrilled to know that we have delivered you a seamless experience. Your 5-star perfect rating in recognition of our efforts has filled us with joy and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Cedric, Thank you from the very bottom of our hearts for taking the time to endorse Grand Hyatt Hong Kong for delivering you a perfect experience. We are very happy to know that you had a pleasant stay in a spacious and comfortable room and you also had a relaxing time enjoying the scrumptious and varied food and beverage offerings amidst the scenic back-drop of the Victoria Harbour at Grand Club Lounge. It is very heartening to hear that Scott's caring and personable service has rendered your experience an amazing one. His tireless efforts make us incredibly proud. We feel honored to have won your trust and we look forward to welcoming you back to Grand Hyatt Hong Kong in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong