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Bewertungen von Dorsett Wanchai Hong Kong

4.5 out of 5
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong

Bewertungen

8,2

Sehr gut

389 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
397 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
132 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
50 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marcus

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
War 8 Nächte im Hotel, die Lage ist ok man ist in 15 minunten an der nächsten U Bahn halte stelle nicht mit drin aber für mich war das Perfekt und die Lage ist ja auch nicht schleicht. Ich hatte ein Zimmer direkt mit Blick auf die Ferderennbahn das war schon toll. Sonst war alles gut nicht das Moderenste Hotel aber alles up to date. Würde ich wieder buchen.
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Dorsett Wanchai am 29. Feb. 2024
Dear Marcus, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

4/10 – Schlecht

Konstantin

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel wurde Anfang Februar 2024 besucht. Es wurden 2 Zimmer gebucht. Das Personal am Check in war kurz angebunden und wenig freundlich. Es wurden ein teureres Zimmer mit Bergblick gebucht um die mit Plastik beklebten Fenster ohne Aussicht zu vermeiden. Bei der Begutachtung der beiden Zimmer ist folgendes aufgefallen , dass Hotel hat in jedem Stockwerk ein behelfsmäßiges Zimmer hinter den 3 Aufzügen eingerichtet. Das Zimmer besaß zwar einen Blick nach draußen war jedoch kleiner als die regulären Zimmer. Weiterhin konnte jede Aufzugsfahrt wegen der oben beschrieben Lage vernommen werden. Eine erholsame Nacht war so nicht gegeben. Insgesamt ein enttäuschender Aufenthalt.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dorsett Wanchai am 22. Feb. 2024
Dear Konstantin, Thank you for your comments. We are sorry to know that your stay wasn’t up to your expectation this time. We would like to assure you that the service you encountered was definitely not the kind of service we strive to provide to our guests. The concerned staff has been reminded and training will be reinforced towards all front line teams to prevent similar incidents from happening again. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 – Gut

Martina

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ich fand das Angebot eines kostenlosen Shuttles zum Convention Center und zur Central Station super. Das Zimmer war sauber und in gutem Zustand. (Etwas hellhörig zum Flur hin). Positiv war ebenfalls das Vorhandensein eines Bügeleisens. Einen Trinkwasserspender, wo man seine Flaschen nachfüllen konnte, gab es auf dem Flur. Sehr nett fand ich die zur Verfügung gestellte Flasche zum Wasser zapfen auf dem Zimmer. Die Flasche gab es leihweise, konnte aber auch käuflich erworben werden. Time Square ist in 10 Min zu Fuß zu erreichen. Das einzige was ich zu bemeckern habe, ist die Reservierung des Rechnungsbetrags auf der Kreditkarte, obwohl ich eine Stornierungsfrist bis kurz vor dem Check-in hatte.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Dorsett Wanchai am 17. Okt. 2023
Dear Martina, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We have taken note on your comments about the payment procedure and we will continue to strive for necessary improvement on that area. Rest assured that we will seek for continuous improvement, and to ensure everyone a great and hassle-free stay like yours. Thank you!

2/10 – Ungenügend

Peter

Geschäftlich gereist
Warning - Bad experience with payment policy
The stay was ok and it was not my first stay at this hotel. Rooms are clean, the frozen windows are annoying. However what really freaked me out is the hotels policy to reserve the expected full roomcharge total (for the entire stay) on my credit card for my nextbstay weeks before checkin and also weeks before cancellation deadline (!) Without my permission and despite pay later option chosen. This for me is a problem as shortens the expenses limit on the card by 1.000 EUR so I currently cannot dispose over my card anymore. Hotel refuses to reverse the blocking on the card. Hotels.com cannot provide any support on this problem as apparently thebhave no agreement on policies with the hotel(s). For me a no go and really inacceptable service
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Dorsett Wanchai am 6. Okt. 2023
Dear Peter, We regret to hear that your stay did not meet your expectation this time. We are pleased to inform you that the pre-authorization code is not a real transaction, and it means that an aforesaid amount was frozen/pending from your given credit card only, and hotel did not collect any money from your credit card. All expenses will be settled by guest own account upon arrival. Yet your comment on payment policy has been well noted and reflected to the concerned department for continuous improvement and we apologize for the inconvenience caused. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Nichts weltbewegendes aber kann man machen
Ich war mit meinen 6 Monate alten Baby dort und mir wurde ein Baby Bett zur Verfügung gestellt. Das Zimmer war sehr staubig und die Badematte hatte Schimmel Flecke. Housekeeping kam erst nach Aufforderung. Es gibt ein Waschraum wo man seine Wäsche sehr günstig waschen und trocknen konnte (selbst Service wohl bemerkt) Das Frühstück war gut, nichts weltbewegendes aber hatte von allen etwas und das Restaurant Personal war super freundlich, zuvorkommend und Baby freundlich. Zum Times Square läuft man 10-15 Minuten, ansonsten gab es auch einen Shuttle Bus Service zum AirPort Express (IFC), Wanchai Oder Causewaybay. Ich bin allgemein zufrieden, aber raubt einem nicht den Atem.
Aufenthalt von 11 Nächten im August 2023
Antwort von Dorsett Wanchai am 6. Sept. 2023
Dear Valued Guest, Thank you for your comments. We are glad to learn that you enjoyed your recent stay with us. We would like to assure you that the room condition you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and we will look into it seriously to prevent the same from happening again in the future. In the future we will continue to deliver the best services to all our guests in Dorsett Wanchai, Hong Kong. We hope to welcome you back soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Dorsett Wanchai, Hong Kong am 2. März 2020
Dear Valued Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our staff and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 – Gut

Qun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Dorsett Wanchai, Hong Kong am 31. Jan. 2020
Dear Qun, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Dorsett Wanchai, Hong Kong am 31. Okt. 2019
Dear Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 4 Nächten im Oktober 2019
Antwort von Dorsett Wanchai, Hong Kong am 25. Okt. 2019
Dear Guest, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. You are welcome to share with us your opinion regarding your stay with us for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong kong. We look forward to welcoming you back to our hotel soon.

8/10 – Gut

Jeremy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Service!
Our stay at the Dorsett Hotel was very good. We got a nice room with a great view. But the best part at this hotel was the service. They are always very helpful and friendly. My girlfriend was feeling very bad, because of pain. We ask for help, because we didnt know how to find a good hospital for tourists. Joyce from the checkincounter was very helpful, she was helping us to find a very good hospital! Thank you so much Joyce!
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Dorsett Wanchai, Hong Kong am 16. Okt. 2019
Dear Jeremy, Thank you for your comments. We are glad to hear that you enjoyed your stay with us and appreciated our staff and services. We will definitely pass your compliments to our staff, especially Joyce, to keep them motivated. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Personal war sehr zuvorkommend, hilfsbereit und freundlich, die Zimmer sind nicht groß, aber perfekt sauber und gut eingerichtet. Gute Matratzen und großes breites King-size Bett. In den oberen Etagen nicht so laut, würde daher eher oben die Grand Zimmer empfehlen, da das Hotel an einer Hauptstraße liegt. Das Frühstücksbuffet fanden wir nicht so empfehlenswert. Sehr hektisch, Essen mehr Mittag als Frühstücksbrunch. Sonst das Hotel alles bestens und empfehlenswert. Gute Lage.
Aufenthalt von 7 Nächten im August 2019
Antwort von Dorsett Wanchai, Hong Kong am 12. Aug. 2019
Dear Valued Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our location and services. We will definitely pass your compliments to our staff to keep them motivated. Your comments on breakfast are also well noted for our continuous improvement and growth. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

10/10 – Hervorragend

Yan Wing Timothy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The overall friendliness and efficiency of the staff are impressive.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Dorsett Wanchai am 23. Mai 2024
Dear Timothy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 – Hervorragend

Luis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very attentive and helpful at all times
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

kyusik

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Dorsett Wanchai am 21. Mai 2024
Dear Kyusik, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 – Hervorragend

Fred

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and quiet with friendly staff
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorsett Wanchai am 20. Mai 2024
Dear Fred, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Your compliments is definitely a great motivation for all of us, and your kind words will be passed onto the teams to keep them motivated. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 – Hervorragend

Cindy

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staffs are very friendly.
Aufenthalt von 5 Nächten im April 2024
Antwort von Dorsett Wanchai am 16. Mai 2024
Dear Cindy, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 – Gut

MANABU

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Dorsett Wanchai am 7. Mai 2024
Dear Manabu, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 – Okay

Vivian

Gut: Personal & Service
Aufenthalt von 14 Nächten im April 2024
Antwort von Dorsett Wanchai am 6. Mai 2024
Dear Vivian, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 – Okay

Jamal

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The building was old and run down, the room had no windows and was as if you were locked inside a windowless room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorsett Wanchai am 6. Mai 2024
Dear Jamal, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the charming Causeway Bay city view for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

8/10 – Gut

Abby

Geschäftlich gereist
Facility is a bit rundown. Hit and miss. Would avoid this hotel if there is other choices.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Abby, We regret to hear that your stay did not meet your expectation this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 – Okay

Sharron

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were disappointed in our recent stay at the Dorsett Wanchai Hotel. While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
Aufenthalt von 8 Nächten im April 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. Free shuttle bus service with stops at Wanchai, Causeway Bay and Central is also available daily to ensure a hassle-free stay for everyone. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 – Hervorragend

Catherine, Bryn Mawr

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service
Aufenthalt von 8 Nächten im April 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Catherine, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

6/10 – Okay

Sharron

Verbesserungswürdig: Sauberkeit
While the reception desk workers were okay, the boys working in the lobby were helpful, as was the cleaning lady. However, the negative experience came from the service attendant. She finally arrived after two requests, an hour later, with a dirty pillow covered in saliva marks in one hand and a separate pillowcase in the other, meaning we had to cover the pillow ourselves.The city view was another surprise that made us uncomfortable; they had never mentioned the rundown and dirty cemetery next to the hotel. Out of the four rooms we rented, only one faced the horse racing track as requested, which was particularly disappointing on the frequent rainy days in Hong Kong, making the window view even worse.The hotel restaurant only opens until 10:30 am every morning. If you miss this time, you won't find any food to eat around the hotel area. The hotel shuttle was the only convenient facility that deserves praise among the hotel's amenities.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dorsett Wanchai am 13. Mai 2024
Dear Sharron, We regret to hear that your stay did not meet your expectation this time. Your comments have been well noted and reflected to the concerned department for continuous improvement. Please be assured that the service you encountered was definitely not reflecting the standard of services we always strive to offer. We will reinforce our staff training to ensure courteous and friendly service is extended to our guests at all times. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

4/10 – Schlecht

Guillermo

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Pésimo, no se queden aquí, las fotos no son lo que te dan en cuanto a amplitud. La cama tenía chinches, no se los recomiendo.
Aufenthalt von 5 Nächten im April 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Guillermo, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. Our hotel provides various room categories to cater to different guests’ needs, with the room features clearly stated on the booking platform. That said, we will also review the booking platforms from time to time to ensure all the information stated is accurate and up-to-date. We would like to assure you that the condition you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and we will look into it seriously to prevent the same from happening again in the future. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 – Hervorragend

Herman

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free upgrade!!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Herman, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 – Hervorragend

Jillian

Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 20. Mai 2024
Dear Jillian, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 – Hervorragend

Natalie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location and shuttle bus service very good.
Aufenthalt von 3 Nächten im April 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Natalie, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

8/10 – Gut

Riccardo

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Ottima relazione qualità prezzo, ma scarsezza di servizi, vending machine nella hall solo con moneta locale, pulizia della stanza cambio asciugamani solo su richiesta.
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 2. Mai 2024
Dear Riccardo, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 – Hervorragend

George

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
clean and very helpful staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorsett Wanchai am 25. Apr. 2024
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.

8/10 – Gut

Shun

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 25. Apr. 2024
Dear Shun, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

6/10 – Okay

May Lin

Gut: Personal & Service
Its ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorsett Wanchai am 22. Apr. 2024
Dear May, We are glad that you had a comfortable staying experience with us. We will seek continuous improvement and deliver to all our guests a comfortable stay.

10/10 – Hervorragend

George

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and friendly staff and very helpful
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 22. Apr. 2024
Dear George, We are glad that you had a comfortable staying experience with us. Your compliment is definitely a great motivation for all of us to strive for even better services in the future. We will seek continuous improvement and deliver to all our guests a comfortable stay.

6/10 – Okay

Kin Wa

Gut: Sauberkeit und Ausstattung
Aufenthalt von 7 Nächten im April 2024
Antwort von Dorsett Wanchai am 13. Mai 2024
Dear Kin Wa, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 – Gut

Serena

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
1st floor women’s washroom was terrible as the toilet was difficult to flush. Main lobby has very old and dirty furniture. Breakfast selections were limited. Staff were super friendly. Shampoo and conditioner not usable. Slippers were poor condition
Aufenthalt von 8 Nächten im April 2024
Antwort von Dorsett Wanchai am 18. Apr. 2024
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 – Hervorragend

Midori

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 18. Apr. 2024
Dear Midori, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 – Gut

Xiaolin

Aufenthalt von 1 Nacht im April 2024
Antwort von Dorsett Wanchai am 13. Mai 2024
Dear Xiaolin, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 – Gut

Susana, Wantage

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property, centrally located to all amenities, walking distance to the So Kon Po hotel, Time Square, Tram & causeway bay & wan Chai train stations. Staff are great and very hospitable to our needs. Highly recommend this hotel.
Aufenthalt von 6 Nächten im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 – Hervorragend

James Arthur, West Vancouver

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff tried extra hard to make sure we had a great time
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 – Gut

Aimee

Aufenthalt von 5 Nächten im April 2024
Antwort von Dorsett Wanchai am 13. Mai 2024
Dear Aimee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 – Gut

Laurence

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rather expensive bar. Otherwise ideal location for us.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear Laurence, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 – Gut

Elsa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good value. Staff very friendly and helpful.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear Elsa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 – Hervorragend

Joseph Edward

Aufenthalt von 4 Nächten im März 2024
Antwort von Dorsett Wanchai am 6. Mai 2024
Dear Joseph, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 – Hervorragend

James, West Vancouver

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is very clean and well maintained. Everyone is helpful and responsive. I would highly recommend staying here as a former resident of Hong Kong.
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 – Okay

Lala

Gut: Sauberkeit
I was looking forward to a cityview from my window but was shocked to see a massive cemetery. It was a creepy view.
Aufenthalt von 3 Nächten im März 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear Lala, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 – Hervorragend

David

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff who couldn't do enought to help
Aufenthalt von 6 Nächten im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 – Okay

Cindy

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
First they don't give me the type room I booked. They down grades my room. Until I got back down customer service complaints.
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorsett Wanchai am 15. Apr. 2024
Dear Cindy, Thank you for taking the time to review your recent stay with us. We would like to assure you that the room assignment issue you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and rest assured that training will be reinforced to all front line staff to prevent any similar incidents from happening again. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.

8/10 – Gut

kazuo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is good for sightseeing
Aufenthalt von 3 Nächten im April 2024
Antwort von Dorsett Wanchai am 12. Apr. 2024
Dear Kazuo, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 – Okay

Thomas

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Room was very musty/damp smelling.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorsett Wanchai am 10. Apr. 2024
Dear Thomas, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. Rest assured that the services you encountered were definitely an occasional case which we will promptly look into, we would like to thank you for bringing these matters to our attention. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 – Hervorragend

Tracy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorsett Wanchai am 6. Mai 2024
Dear Tracy, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 – Gut

Russel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was okay. It was easily navigable with Uber. Our room came with breakfast and it was alright. The room felt a little cramped, but otherwise a nice stay!
Aufenthalt von 3 Nächten im März 2024
Antwort von Dorsett Wanchai am 8. Apr. 2024
Dear Russel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, for a more enjoyable stay. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.