This was A family trip. I booked this location due to safety with kids, the size of the room and access to the metro. From the outside the property looks great. Upon arrival, we were given room 123 on the 2nd floor with no elevators. After carrying our bags upstairs, the room key would not open the door. I went back down to the front desk, four buildings away. The guy at the front desk asked me if I tried lifting the handle up and down. I reported that I had and then he asked me if I “jiggled it“. I of course had not and told him so. The desk clerk ask if I wanted to go try it or if I wanted a different room. The idea of walking back for buildings away, going up the stairs and trying to “jiggle the handle” was not appealing to me so I just asked for a new room. We were given room 1221, which was two buildings to the other side of the office building. We repacked our vehicle and went to new room also on the second floor. The door opened easily. We booked a two bedroom suite with a king and two queens. The king suite bathroom had it mold in it, the carpet felt grimy karma. There were bugs in all of the lights. Black light showed stains on the bed and couch. Not what I would expect for as much money as we paid. The front door wouldn’t latch fully and on our fifth night, there was a murder in the parking lot in front of our building. Getting extra towels or answers was impossible. Would not stay at this location again. We were very disappointed!