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Bewertungen von Rodeway Inn

2 out of 5
Rodeway Inn
355 Skidmore Drive, Harlan, KY

Bewertungen

6,0
26 von insgesamt 142 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
31 von insgesamt 142 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 142 Gästebewertungen haben eine Bewertung von 6 - Okay" "
30 von insgesamt 142 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 142 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,0/10

Sauberkeit

7,0/10

Personal & Service

4,8/10

Ausstattung

5,6/10

Zustand der Unterkunft

5,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Chloe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Desk guy was nice/ helpful. The area was quiet, convenient
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

John

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung
We made reservations at this hotel and upon check-in, we asked for a refund and didn’t stay because of the nastiness and the motel being rundown, the rooms smelled like cigarette smoke the beds had pee stains all over the mattress, it was the worst experience of our lives
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

CYNTHIA

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It’s one of two places in town to stay. I saw that the other option in town had issues with bedbugs. I did not see those problems in any reviews with Rodeway Inn and after checking the beds we did not see any bugs or any signs of them. The employees were kind and prompt in getting me checked in and seemed like really good people. They could definitely use an investment in the improvement of the beds and the overall cleanliness of the property and grounds. The rooms needed swept, the sheets had burn holes in them, and the walls had random splatters in the bathroom. The toilet paper was wrapped, but it felt like it had gotten wet and then dried, and was basically a half ply. The property was cheaper than the Quality Inn and was easy to get in and out of. Overall we were generally satisfied with our stay, but there definitely was room for improvement.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Chloe

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Kimberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Donald

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
First room we were giving smelled like smoke and had a cigarette butt in the sink and only 1 bath towel and 1 wash cloth we were moved to another room which was better but both rooms had no cups for brushing your teeth the curtains in both rooms were really bad and cob web's around the ceilings. The American Flag on there flag pole was in sherads very disturbing
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Tammy

The staff were so kind and helpful. They ensured I got a quiet, restful couple of nights in a beautiful area. I would go again!
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

mitch

Verbesserungswürdig: Ausstattung
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jay am 28. Jan. 2024
Thank you for your feedback we will work on this.

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly staff, quiet area, peaceful stay
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von ~ General Manager am 6. Feb. 2024
Thank you very much! We appreciate you and your business!

8/10 – Gut

Kimberly

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jay am 28. Jan. 2024
We are trying to reach our goals up to 5 star rating still we are working on it and thanks for your feedback

10/10 – Hervorragend

Kimberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jay am 28. Jan. 2024
Thank for you feedback we are trying to improve our goals up to 5 star rating

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not so good
Terrible. No electrical outlets worked, room was very cold and took hours tonwarm up. Toilets not flushed and had been used
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jay am 28. Jan. 2024
Thank for your feedback we are working on the stuff were ever we have the problems and loopholes thank you

4/10 – Schlecht

Clay

Mit einer Gruppe gereist
Bathroom sink was nasty. The bed was hard and almost sitting on the ground. Found mice crap under the bathroom sink and roaches on the wall
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Cindy Lou Who's

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The one guy was very friendly and nice! The other seemed like we owed him something not sure what his issue was but overall was great. The beds was big and very comfortable, the shower could have been a little cleaner and the stopper didn't work for taking baths and the shower head wasn't siliconed to the wall. Given the age of the hotel it was alright. Rooms was very spacious and included refrigerator, microwave and buffet for storage. Could have used more space to hang clothing other than two drawers. Will visit again as overall it was enjoyable, warm and cozy and the view was amazing!!!
Aufenthalt von 3 Nächten im November 2023

6/10 – Okay

wendell

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 7 Nächten im Oktober 2023

2/10 – Ungenügend

Lloyd

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Amanda

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Upon entering the office to check in I am noticed by one of the housekeepers but not greeted. She threw some laundry into some household washer and dryers set behind the office and after that stated, as a question, “he’s not come out yet?”. She knocks on what I assume to be the owners room and he eventually comes out straight out of bed it appeared (3 o’clock in the afternoon). He was far from friendly or hospitable, made me feel very uncomfortable and I would have left right then and there had I not already been awake over 24 hours. I’m eventually given my room card and drive around back to where it was. The property was definitely one that screams “people live here” to me with inside furniture on the porches and a woman sitting in a chair asleep. The room was tiny, no closet, no place to hang my shirt up. There weren’t any shades and I used a tack I somehow had in my purse to tack the curtain closed on one side and slide the 1980s desk in front of the other, to keep them flush to the wall otherwise you could look right in. The hot water I was convinced didn’t work but finally after 10 minutes it started running hot. The tv was static on every channel. The sheet had a cigarette burn hole in it. There were spiders many places and I had an ant craw up my leg as I sat at the desk. There was hair on the bathroom sink counter and one roll of extra toilet paper under the sink I would not stick my hand in to get because of all the webs and other unknowns in there. Wont stay again.
Aufenthalt von 2 Nächten im September 2023

8/10 – Gut

Donald

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Rhonda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was nice, it was quit
Aufenthalt von 1 Nacht im September 2023

4/10 – Schlecht

Mike

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This an old style motel. The bathroom had newer fixtures. The medicine cabinet door was held closed with electrical tape. The rest of the furniture appeared to come from a garage sale. They allow smoking in some of the rooms so make sure you ask for non-smoking if it matters to you. The floor in my room was quite dirty. The upside is that it was very quiet so I slept good. If you are looking for a low budget place to sleep & don't mind roughing it a little this will work for you. If my wife had been with we would not have stayed there...
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Sandra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely beautiful little inn. Until you figure out that they don't clean, don't give you clean towels and wash rags unless you go ask for them, they don't empty trash or clean the rooms and then we found out about the bed bugs after we were there for three nights. Never again will we stay there. So unhappy.
Aufenthalt von 3 Nächten im September 2023

4/10 – Schlecht

Danita, Savannah

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Stayed 3 nights. Trash was never taken out, no clean towels brought in. Mattresses are old and worn out. Booked a king room but given a queen although I did get reimbursed. Had to track someone down just to turn in key that they said I had to turn in or pay for.
Aufenthalt von 3 Nächten im September 2023

4/10 – Schlecht

Jason

Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Mike

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we arrived the staf was on the brekfast area with apillow and blanket asleep. The room was dirty, had bugs, and no fitted sheet on the bed. DO NOT SATY HERE IF YOU CAN AVOID IT!!!!!!
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Chris

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice Staff
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Jay am 5. Aug. 2023
Dear ChrisThank you for your time to write a review. Your review is important to us. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

2/10 – Ungenügend

Linda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We woke up and our clothes had ants on them and as we looked around there were ants everywhere...
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Jay am 5. Aug. 2023
Dear Linda,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

6/10 – Okay

Allison

Geschäftlich gereist, Mit der Familie gereist
The property was fine after we bought Lysol, air fresheners and candles. It wasn't our favorite but pet and budget friendly. Would stay again if no availability elsewhere.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Jay am 5. Aug. 2023
Dear Allison,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

4/10 – Schlecht

michael

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
So this place used to be decent. New owners and new name now and its just a hole. No hot water, i let it run 45 min got nothing. Nasty floors peeling up. Its a no go for me from now on and i have been going there since the late 1970’s
Antwort von Jay am 18. Juli 2023
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to us as a valued Expedia customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support.We hope for an opportunity to properly host you in the future.Sincerely,Jayendra RavalManager606 573 4660

8/10 – Gut

William N.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is an okay place to stay--typical for a lower-cost motel. PROS: low cost, clean, quiet, close to shopping, TV, microwave, refrigerator, outside door handle beeps to remind you if the door is not completely shut. CONS: 1 ceiling light to illuminate the room--no lamps; just 1 small bar of soap furnished, had to use my teeth to open the small shampoo packet (2 furnished); had trouble figuring how to position tub hot-cold handle for hot water because it took so long to get hot, no coffee maker.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Jay am 5. Aug. 2023
Dear William,Thank you for your time to write a review. Your review is important to us. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

4/10 – Schlecht

Adrian

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Not exactly the best in terms of room condition. Most items were old, including the beds.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Jay am 5. Aug. 2023
Dear Adrian,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

2/10 – Ungenügend

Mark

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Jay am 5. Aug. 2023
Dear Mark,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn

10/10 – Hervorragend

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very convenient clean, and staff was outgoing!
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Jay am 27. Juni 2023
Dear Christine, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. As a Expedia customer, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Jayendra Raval Manager 606 573 4660

10/10 – Hervorragend

Antoinekait

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Jay am 27. Juni 2023
Dear Antoinekait, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. As a Expedia customer, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely,Jayendra RavalManager 606 573 4660

2/10 – Ungenügend

Jesse

Geschäftlich gereist, Mit dem Partner gereist
rr
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Geoffrey

Aufenthalt von 3 Nächten im April 2023

8/10 – Gut

alan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Room was nice and clean
Aufenthalt von 1 Nacht im April 2023
Antwort von Jayendra am 6. Apr. 2023
Dear Alan,Thank you for taking the time to write review regarding your recent stay at Rodeway Inn.As an Expedia customer you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to contact us.We hope to see you again soon.Sincerely,Jayendra RavalManagerRodeway Inn355 Skidmore Drive,Harlan, KY-40831

8/10 – Gut

Deborah

Aufenthalt von 1 Nacht im März 2023
Antwort von JAYENDRA am 10. März 2023
Dear Hardy Deborah,Thanks for your valuable time for your review. Your satisfaction is great pleasure for us. See you soon again. Thanks again.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
good bed only
floors dirty dust bunnies blood on mattress cover very bad remodel job
Aufenthalt von 6 Nächten im Oktober 2022

2/10 – Ungenügend

Daniel

Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The television didn't work, the toilet seat was broken and the room felt like a dungeon.
Aufenthalt von 1 Nacht im Oktober 2022

2/10 – Ungenügend

Donnie

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Buy a tent and sleep outside for better comfort
Room had a funny odor and the heat didnt work, which is wonderful when its 25 degrees outside. Told front desk person hoping for an apology and refund but instead got an offer for a different room.. this point i luckily had family in town and just slept there. Horrible hotel only go to if the only other choice is freezing to death or if you entered the witness protection program
Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
1 night work trip
1 night stay due to work in the area. Overall clean and comfortable. No blackout curtains made privacy a little lacking. basically a bed and bathroom. If your wanting amenities? Look elsewhere. If your looking for basic bed and a shower? Highly recommend.
Aufenthalt von 1 Nacht im Oktober 2022

2/10 – Ungenügend

mark

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
TERRIBLE
Aufenthalt von 1 Nacht im Oktober 2022

2/10 – Ungenügend

Sabra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room wasn’t clean, there were pests, there were naked, exposed wires, no smoke detectors, fixtures falling off the wall.
Aufenthalt von 3 Nächten im Oktober 2022

6/10 – Okay

Derek

Mit einer Gruppe gereist
Gut: Personal & Service
my thoughts
overall it was clean not the best place by no means but it was clean.
Aufenthalt von 2 Nächten im September 2022

8/10 – Gut

Gertrude

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean rooms. Newly remodeled. Convenient location.
Aufenthalt von 3 Nächten im September 2022

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im August 2022

8/10 – Gut

Kevin

Gut: Personal & Service
Aufenthalt von 2 Nächten im Juni 2022

4/10 – Schlecht

Leah

Aufenthalt von 1 Nacht im Mai 2022

2/10 – Ungenügend

koddie

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never again
The service was terrible i arrived late at night( made my reservations 3months ago) was told that i may not have a room because they couldnt find the payment. They were so rude and unprofessional toward me. Then the next day my room was not cleaned( which i dont care about) other than my husband and i needed clean towels. Didnt get any i had to ask for them and in order to get clean ones i had take the used ones too them. The tv couldnt be watched because of static and had absolutely no hot water unless you let it run for 45min
Aufenthalt von 3 Nächten im Mai 2022

10/10 – Hervorragend

Jonathan

Gut: Personal & Service und Zustand der Unterkunft
Wonderful staff.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Jay am 12. Juni 2022
Thanks Jonathan. Thanks for your business and time for review.