Dear Valued Guest, Thank you very much for having chosen Pullman Hanoi for your recent stay. With your review, we understand that you were not totally satisfied with our hotel facilities and services. It would be highly appreciated if you could share with us some details for our improvement. Customer satisfaction is very important for us and you have our commitment that all of your constructive comments will be used to improve our service quality. We thank you again for your kind support to Pullman Hanoi and we look forward to welcome you back in our hotel soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Lieber, Vielen Dank für Ihren Besuch. Wir hoffen, dass Sie Ihren gewünschten Rechnungsbeleg von Expedia nun erhalten haben. Leider sehen wir, dass Sie Ihren Aufenthalt bei uns nicht all zu gut bewertet haben. Gerne würden wir mehr in Erfahrung bringen und versuchen mit Ihnen in Kontakt zu treten. Mit den besten Grüssen Jayden Dinh Assistant Guest Experience Manager

Dear Danijel, Thank you for choosing us and the time you have taken to review us. We are delighted to read your comments that highlight many positive aspect of Pullman Hanoi. I am sure that your positive feedback is a great source of motivation for my entire team and I will be sure to share your comments with the team. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. With Kind Regards, Nathalie Poncet Operations Manager

Dear Arnd, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest, Thank you for your very kind grading about Pullman Hanoi. It is always nice to receive positive feedback. We hope to welcome you back soon at Pullman Hanoi. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear YokoThank you for rating us on Expedia!We are pleased to know that you had an enjoyable experience with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Once again, thank you for choosing Pullman Hanoi and we look forward to welcoming you back to our hotel in the future.Sincerely,Nguyen Huong LyGuest Experience ExecutivePullman Hanoi

Dear Mr. Hitoshi, Thank you for your recent feedback. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us and we apologize sincerely that we got it wrong this time. Thank you again for your feedback – we do appreciate it and hope that on your next visit we will be able to restore your faith in our beautiful property. Best regards, Tran Thang Front Office Manager