Dear Mr. Louis,Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed our services. Providing excellent service is our top priority, and it's always rewarding to know that our efforts have made a positive impact.If you ever need any assistance in the future or have any further feedback to share, please don't hesitate to reach out us directly.Thanks again for choosing our services, and we look forward to serving you again in the future!Warm regards, Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Ms. Sasha,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr.) Front Office Manager.

Dear Mr. Kazushi,Thank you for taking the time to share your experience with us! We're delighted to hear that you found our location convenient and enjoyed the amenities such as our small pool and rooftop bar. Your feedback means a lot to us, and we hope to welcome you back again soon for another comfortable stay. Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Ms. Anna,Thank you very much for your wonderful review! We're glad you enjoyed your stay overall.We're sorry the room was smaller than expected, but we're happy to hear it was clean. Cleanliness is super important to us!We're thrilled you liked the breakfast buffet and the view. We always aim to impress!Your feedback means a lot, and we hope to see you again soon!Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Ms. Huijia,Thank you for your review! We're glad you found our hotel clean during your stay. Your feedback on the room size is noted, and we'll keep working to improve. We hope to welcome you back soon for an even better experience.Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Ms. Walter Alison,Thank you for the fantastic review! We're thrilled you enjoyed your stay and found our location convenient and our staff friendly.We've noted your suggestions about adding a shaving mirror, more lighting, and hooks for towels and clothes. Your feedback is invaluable, and we'll do our best to make these improvements.Looking forward to welcoming you back soon!Best regards, Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Ms. Victoria,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff were able to make your time in Hanoi memorable.It's wonderful to know that our recommendations were helpful and that our luggage storage service came in handy for your post-Halong Bay adventures. We're delighted that you had the opportunity to unwind at our rooftop bar and pool while taking in the breathtaking view of the city.We truly appreciate your kind words and hope to welcome you back to our hotel in the near future!Warm regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Mr. David,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr) Front Office Manager.

Dear Ms. Jennifer,Thank you for sharing your experience with us. We're glad to hear you enjoyed our restaurant and found our staff helpful.We're sorry about the issues you encountered with the shower and our use of plastic. We're committed to sustainability and will address these concerns to improve.Your feedback is important, and we'll use it to enhance our services. We hope to welcome you back for an even better stay in the future.Best regards,Thanh Nguyen Chi ( Mr.)Front Office Manager

Dear Ms. Soroor,Thank you for awarding us a five-star rating! Your positive feedback means a lot to us. We're delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back soon,Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Mr. Espen Mile,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr.) Front Office Manager.

Dear Mr. Soeren,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your one-night stay with us on your journey between Sa Pa and Ha Long. It's fantastic to know that you appreciated our central location, comfortable rooms, and the high level of service provided by our team.We truly value your kind words and hope that your stay with us added positively to your overall travel experience. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.Warm regards,Thanh Nguyen Chi (Mr.)Front Office Manager

Dear Ms. Reka,Thank you for awarding us a five-star rating! Your positive feedback means a lot to us. We're delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back again soon!"Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Valued Customer,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you found our establishment clean, friendly, and with excellent service.Our team works hard to create a welcoming environment, and it's always rewarding to know that our efforts are appreciated by our guests. Your kind words motivate us to maintain the high standards we strive for.We hope to have the pleasure of hosting you again in the future. Warm regards,Thanh Nguyen Chi ( Mr)Front Office Manager

Dear Mr. JungBae,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us identify areas where we can improve and enhance our services.I'm sorry to hear that your experience with us did not meet your expectations in terms of efficiency and cost-effectiveness. We truly value your concerns and want to assure you that your feedback is taken seriously.To better address your specific concerns, could you please provide more details about the aspects of our facilities and environment that you found unsatisfactory? Your insights will help us pinpoint areas that require attention and allow us to make the necessary improvements.We understand the importance of balancing efficiency and cost while maintaining a comfortable environment for our guests, and we want to ensure that we address any issues you may have encountered. Our goal is to create a positive experience for all our guests, and your feedback is instrumental in helping us achieve that.If you have any additional comments or suggestions, please feel free to share them with us. We value your perspective and are committed to making the necessary adjustments to enhance our guests' overall satisfaction.Thank you once again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable experience.Best regards,Thanh Nguyen Chi ( Mr.)Front Office Manager

Dear Mr. SungWoo,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr.) Front Office Manager.

Dear Mr. Peter,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay and that our staff's attentiveness made a positive impression. It's always our goal to provide a clean and comfortable environment for our guests, and we're thrilled to know that your room met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Warm regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Dear Mr. Yasufumi,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr.) Front Office Manager.

Dear Mr/ Ms. Lota,Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about our hotel staff and the excellent service you received during your stay in the old quarter area of Hanoi.We also appreciate your valuable comments regarding the shower and safe in your room. Your insights are crucial to improving our facilities and ensuring a more comfortable experience for our guests. We apologize for any inconvenience caused by the shower setup, and we will certainly investigate adding shower curtains to enhance safety and prevent water spillage.Regarding the safe in your room, we apologize for any inconvenience you faced. We will address this issue immediately and ensure that the safes are securely fixed onto the cupboard space. We understand the importance of providing a secure environment for our guests, and your feedback is instrumental in helping us make necessary improvements.We regret to learn that these concerns prompted you to cancel the remaining reservations with us. Please know that your satisfaction is our top priority, and we take your comments seriously. We have shared your feedback with our management team to implement necessary changes and prevent similar issues in the future.We are glad to hear that you found suitable accommodations at Lotte Hotel and The Intercontinental Landmark72, and we hope you enjoyed the rest of your stay in Hanoi.If there is anything else you would like to share or discuss, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Warm regards,Thanh Nguyen Chi ( Mr)Front Office Manager

Dear Ms. Nina,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivate us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr) Front Office Manager.

Dear Ms. Amanda,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi (Mr.) Front Office Manager.

Dear Mr. Masaya,Thank you for taking the time to share your feedback with us. We truly appreciate your comments and apologize for any inconvenience you experienced during your stay.We are delighted to hear that you found our staff to be polite and that you appreciated our central location in the Hanoi Old Quarter. However, we are sorry to learn that your room did not meet your expectations in terms of heating and lighting.Please allow us to express our sincere apologies for the issues you encountered. We take your feedback seriously and will be addressing these concerns with our team to ensure that similar situations do not occur in the future.Regarding the heating in your room, we will promptly investigate and rectify any issues to ensure a comfortable stay for our future guests. Additionally, we understand the importance of adequate lighting and will investigate ways to improve the brightness in the rooms.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Thanh Nguyen Chi ( Mr)Front Office Manager.

Dear Valued Customer,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr.) Front Office Manager

Dear Mr. Peter,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr) Front Office Manager.

Dear Ms. Sumita,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our polite staff and our prime location in the Old Quarter.We regret to hear about the issues you experienced during your stay, and we sincerely apologize for any inconvenience caused. Your comfort is our top priority, and we take your comments seriously.Regarding the heating issue, we apologize for any discomfort you may have faced. Our maintenance team has been alerted, and we are actively working to address and resolve this matter promptly. Additionally, we understand the importance of proper lighting in creating a welcoming atmosphere, and we will be reviewing the lighting situation in your room to ensure it meets the standards our guests deserve.Your feedback is invaluable to us, as it helps us identify areas for improvement. We would like to assure you that your concerns will be addressed, and we are committed to providing a more enjoyable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, ensuring a more comfortable and pleasant stay.Thank you once again for choosing to stay with us.Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager

Dear Mrs. Sarah, Congratulations on your wedding and we are so lucky to be where you spent your honeymoon. Thank you very much for these amazing words as well as the positivity you brought to our team. We are looking forward to welcoming you soon with more outlets and surprises !! Best regards, Nguyen Sao Linh Pham - Customer Service Officer.

Dear Ms. Lisa,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our property amazing and that our staff made your stay memorable. Providing excellent service and ensuring every detail is taken care of is our top priority, so it's incredibly rewarding to receive your kind words.We look forward to welcoming you here again.Warm regards,Thanh Nguyen Chi (Mr.)Front Office Manager

Dear Ms. Thao,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr) Front Office Manager.

Dear Mr. Kim,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr) Front Office Manager.

Dear Mr. Kenji,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and it's truly rewarding to know that we've met your expectations.Your feedback motivates us to continue delivering the best possible service to our guests. We look forward to welcoming you back and creating more memorable moments for you in the future.Best regards,Thanh Nguyen Chi ( Mr) Front Office Manager.

Dear Ms. May Tong,Thank you so much for taking the time to share your positive experience at Le Chanvre Hanoi Hotel & Spa! We are glad to hear that you enjoyed your time with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Kind Regards,Customer Service Department

Dear Ms. Mimi Chan,Thank you so much for taking the time to share your positive experience at Le Chanvre Hanoi Hotel & Spa! We are glad to hear that you enjoyed your time here. It is such a great motivation for us to improve our service quality. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Kind Regards,Customer Service Officer

Dear Christopher , Thank you so much for choosing Le Chanvre Hotel & Spa as one of your second homes! We are so happy that you enjoyed our services during the stay. Your compliments and reviews are great motivations for us to continue bringing out and improving better services in the future. We are looking forward to welcoming you again in the nearest future with more outlets and surprises !!Best Regards, Guest Relation Officer

Dear Mr. Christopher Pook,Thank you so much for taking the time to share your positive experience at Le Chanvre Hanoi Hotel & Spa! We are glad to hear that you enjoyed your time here. It is such a great motivation for us to improve our service quality. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Kind Regards,Customer Service Officer

Dear Customer,Thank you so much for choosing Le Chanvre Hotel & Spa as one of your second homes!! We are delighted that our efforts in providing a professional service have partly been of interest to our clients with the location and other services. Especially, thanks to your review, we are aware that the soundproofing quality of the rooms should be handled as soon as possible and the process has already begun. We truly sorry that your first experience with the hotel was not as pleasant as it should. Along with facilities upgrading and opening more outlets, we hope that you would be absolutely satisfied next time you visit the hotel. We are looking forward to seeing you soon !!Kind regards, Customer Service Officer.

Dear Ms. Kim Dung,Thank you very much for your review. We hope that we can be of service to you again in the future.

Thank you very much for your review.

Dear Mr. Sebastian,Thank you very much for your kind review. It is such a motivation for us to improve our service quality become better. We look forward to being of service to you again in the future.

Dear Mr. Liam,Thank you very much for your kind feedback. We hope that you have had an enjoyable stay at our hotel and look forward to being of service to you again in the future.

Dear Mr. Matthew,Thank you so much for your review. If you are not completely satisfied with our hotel, please let us know what our shortcomings are so we can fix them in the future. We really hope you will come back so we can have the opportunity to serve you again.

Dear Mr. Masakazu,Thank you very much for your kind review. Hopefully, you have had an enjoyable stay at our hotel. We look forward to being of service to you again in the future.

Dear Ms. Sara,Thank you very much for your kind feedback. It really motivated us to improve our service quality to become better. Hopefully, we can be of service to you again in the future.

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