Dear guest, thank you for choosing to stay in our hotel. We are very glad to see your favorable comments on our hotel. We hope to have the opportunity to meet you again in the beautiful Xixi Wetland.

Dear guests, we regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform the relevant departments to improve the quality of service. Look forward to your coming next time.

尊敬的宾客，对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量，希望有机会能接待您的下次入住

Dear guests, thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort . It's a pity that this stay did not give you a satisfactory experience. I hope to have the opportunity to hear your specific feedback on this stay

Dear guests, thank you very much for your favorable comments on our hotel, and we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel and look forward to coming again. Have a nice trip!

尊敬的客人，感谢您选择杭州西溪喜来登度假大酒店。很高兴得知您在酒店和您的朋友度过了一个难忘的圣诞节。酒店在新春佳节，推出了很多有意思的宾客活动，希望让每一位到店客人感受浓浓年味。热忱欢迎您和您的朋友再次入住。

Jan 9, 2019 by Candy Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. We look forward to welcoming you back in the near future.

Jan 9, 2019 by Candy Dear Guest, thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. We look forward to welcoming you back in the very future.

Dear Guest, thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. We look forward to welcoming you back in the very future.

Dear Guest, thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. We look forward to welcoming you back in the very future.

Dear Guest Thank you for your kindly choosing Sheraton Grand Wetland Park Resort! It's our pleasure that we have a good travel memory together. Nice to meet you again.

Dear guest, Thank you for sharing your experience with us following your visit to Sheraton Grand Hangzhou Wetland Park Resort. We would like to offer our sincere apologies for failing to live up to your expectations on this occasion. I rest assured that all our food are freshly cooked daily by the chef. Your feedback has been shared with the French restaurant for improvement. We look forward to welcoming you back and will strive to serve you better

Dear Guest,Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews.It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were staying with us . We look forward to welcoming you back in the very near future.

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews.We look forward to welcoming you back in the very near future.

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews.We look forward to welcoming you back in the very near future.

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews.We look forward to welcoming you back in the very near future.

Thanks for staying with us. 感谢您入住酒店。

尊敬的客人，感谢您选择杭州西溪喜来登度假大酒店以及您的入住反馈。非常遗憾此次入住没有给您满意的体验。诚挚希望您能将您的入住信息发送酒店邮箱，以便我们展开调查。我们非常重视每一位客人的感受，也极其尊重我们每位客人。我已将您的反馈同我们相关部门的负责人沟通，以进一步加强对我们员工的培训。期待您下次光临杭州时，我们仍有机会为您提供更佳的服务。

Dear Guest， Thanks very much for your staying with us and your comments.Looking forward to your next arrival. Best regards.

Dear Guest, Thank you for choosing to stay at the Sheraton Grand Hangzhou Wetland Park Resort and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.We will adjust the setting of the air conditioning according to the temperature of the external environment.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. If there is anything we can do for you,please contact us. We do hope to have the opportunity to welcome you back and provide you with more enjoyable service. Warm Regards, Kathy Ma General Manager

尊敬的客人，感谢您选择杭州西溪喜来登度假大酒店。期待您下次来杭州时，我们仍有机会为您提供服务。

尊敬的客人，感谢您选择杭州西溪喜来登度假大酒店以及您的反馈。我们会再接再厉，为更多客人提供高标准的服务。期待您下次来杭州时，我们仍有机会为您提供服务。

尊敬的客人，感谢您选择杭州西溪喜来登度假大酒店以及您的反馈，诚挚希望您能将更多的意见和建议发送酒店邮箱，以便我们更好的提高和改善。期待与您的下次相遇。

尊敬的客人， 感谢您选择杭州西溪喜来登度假大酒店，并与我们分享您的在店体验。谢谢您对我们早餐的肯定。但是非常遗憾没有给您带去超越期望的体验。酒店非常重视对设施设备维护保养，也有计划的在进行更新中。真诚期待您下次光临杭州时，我们仍有机会为您提供服务。 酒店总经理 马小芹

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were staying with us and in particular you felt our service,food were satisfying. I surely will share your compliments with all staff and encourage them to keep going in the future . We look forward to welcoming you back in the very near future. Warm Regards, Kathy Ma General Manager