Dear Valued Guest,Thank you very much for your review.We hope we can host you again in the future!Best regards,Marta ErgencGuests Relations SupervisorAt Magma Resort Santorini

Dear Valued Guest,We are truly sorry to hear about the issues you experienced during your stay with us. Your feedback is valuable to us, and we take it very seriously. We will ensure that our team pays extra attention to terrace cleanliness in the future and we will promptly investigate and rectify the problem to ensure it doesn't happen again for future guests. Comfort is a top priority for us, and I'll make sure our maintenance team investigates this issue immediately to prevent such inconveniences for our guests in the future.We understand that our resort's location may not have met your expectations in terms of proximity to the beaches. We appreciate your feedback on this, and it's something we will certainly take into consideration when communicating with future guests about our location.Your feedback is essential in helping us improve our services and provide a better experience for our guests. If there's anything else you'd like to share or if you have any further concerns, please feel free to reach out to us directly.Once again, we apologize for the inconvenience you faced during your stay. We hope that you would consider giving us another opportunity to serve you in the future and provide you with a more enjoyable experience.Sincerely,Marta ErgencGuest Relations SupervisorMagma Resort

Thank you Roger for the perfect 5-star rating! We're delighted to hear that you had a fantastic experience at our hotel. We appreciate your support and hope to welcome you back soon. Your satisfaction is our priority, and we look forward to exceeding your expectations again in the future!!

Thank you so much for your amazing review! We're delighted to hear that you found our property beautiful and stylish, and that our staff provided impeccable service. It's always our goal to ensure our guests have a memorable experience. We appreciate your kind words and hope to welcome you back soon for another exceptional stay!Kind Regards,

Dear Jorge,Thank you for your wonderful review! We're beyond excited to hear that you enjoyed your stay at Magma Resort. Our team is dedicated to providing friendly and helpful service, and we're delighted that you enjoyed your stay with us! We look forward to welcoming you back for another fantastic experience in the future! Kind Regards,

Dear Mr. Sital ,Thank you very much for your feedback and for sharing your experience. Our team appreciates all comments as they help us become better. Our rooms division and front desk team prioritizes guest satisfaction and prompt service at all times. Regarding your room , you had booked a king room with sea view and we had assigned to you one of our sea view rooms on the higher floor. We are truly sorry to know that you felt uncomfortable at any point of your stay and we hope to have the chance and welcome you again . We would love to arrange every detail of your stay if you decide to visit any time in the future and make sure your holiday is up and beyond your expectations.Best regards,Athina Gelitsali Guest Relations Manager

Dear Mrs. Kristy,Thank you very much for taking the time to post your review about your recent stay in Magma Resort Santorini.We regret to know that your experience has not been up to your expectations and comments like these are not typical for our team. Our valued colleagues are well trained and dedicated to delivering personalised guest service. At the same time our restaurant uses products from local producers to guarantee premium quality of dishes. Finally, all of our pools and jacuzzies are carefully cleaned every morning by the maintenance team. Should you wish to share more details about the specific incidents you experienced ,please, feel free to email us directly. We value your opinion and prioritize guest satisfaction, therefore we would like to better investigate the reasons behind any inconvenience you faced. In Magma Resort Santorini we like focus on areas of improvement in order to always be able to resolve any issues on time and deliver exceptional service.Once again we would like to thank you for your feedback and we hope to have the chance and welcome you again .Kind regards,Athina GelitsaliGuest Relations Manager Magma Resort Santorini

Dear valued guest,Thank you so much for taking the time to share your wonderful feedback with us! I'm absolutely thrilled to hear about your incredible week and the memorable marriage proposal at our hotel. It brings us immense joy to know that our team, especially Athina, could assist you with your requests and make your stay exceptional.Your kind words about the cleanliness, our brand new facilities, and the breathtaking room mean the world to us. We constantly strive to provide the best possible experience for our guests, and your feedback reaffirms our commitment to excellence.We look forward to welcoming you back in the future, and Athina will be delighted to assist you once again. If you ever need anything else or have any more special occasions to celebrate, please don't hesitate to reach out. Thank you for choosing our hotel, and we hope to see you soon!Warm regards,Marta ErgencGuest Relation Supervisor

Dear Valued Guest,I'm deeply saddened to hear about the disheartening experience you had during your stay at our hotel. I want to extend my sincerest apologies.Discrimination and harassment have no place in our establishment, and I assure you that we will thoroughly investigate the incidents you've described and take immediate action to address them. This includes providing appropriate training to our staff to ensure that such behavior is never repeated.I'm glad to hear that you encountered a helpful staff member during your stay.Regarding the issues with dining options, transportation, and extending your stay, I apologize for the inconvenience you faced. We should have been more accommodating and responsive to your needs, and this will be addressed with the respective departments.Your feedback is a catalyst for change, and I want to assure you that we are committed to creating an inclusive and respectful environment for all our guests. Your experience does not reflect our values or the level of service we aim to provide.Sincerely,Marta ErgencGuest Relations Supervisor

Dear Valued Guest,Thank you for sharing your detailed feedback about your recent stay at our property. We greatly appreciate your insights, as they help us in our continuous efforts to enhance our guest experience.It's heartening to hear that you had a wonderful experience overall, and we are pleased that you found our staff to be lovely and accommodating. We do strive to create a peaceful and isolated atmosphere for our guests, away from the hustle and bustle of more crowded areas on the island.Your observations regarding our gym and spa facilities are duly noted. Providing essential amenities and maintaining cleanliness is a priority, and we apologize for falling short in this regard.Thank you for your suggestion about adding versatility to our boutique offerings. We will consider expanding our product range to cater to a wider audience.Regarding in-room dining, we appreciate your input and will certainly look into including additional accompaniments to enhance the dining experience without significantly increasing costs.We are delighted that you enjoyed our breakfast and found our on-site restaurant's offerings to be some of the best you had in Santorini. Your positive feedback is encouraging, and we will continue to strive for excellence in our culinary offerings.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards,Marta ErgencGuest Relations Supervisor

Dear Valued Guest,Thank you for your review.We hope we can host you again in the future!Best regards,Marta ErgencGuests Relations Supervisor At Magma Resort Santorini

Dear Valued Guest,I want to extend our sincere apologies for the inconveniences you experienced during your recent stay at our hotel. Your feedback is invaluable in helping us improve our services, and I appreciate your patience.I'm glad to hear that you found our staff friendly and helpful, and that you enjoyed the quality of our beds and breakfast. However, I'm sorry to learn that your room lacked sunbeds and that the noise levels were disruptive. We will investigate these issues and take appropriate measures to ensure that future guests do not encounter similar problems.I want to assure you that we take your feedback seriously and are committed to making amends for the shortcomings you experienced during your stay.Once again, I apologize for the inconveniences you faced, and I hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Please feel free to contact us directly if you have any further concerns or if there's anything specific you would like to discuss.Thank you for choosing our hotel, and we appreciate your feedback as it helps us strive for excellence.Sincerely,Marta ErgencGuest Relations Supervisor

Dear Valued Guest,Thank you very much for your kind words and detailed feedback regarding your recent stay at our lovely Magma Resort. We appreciate your time in sharing your experiences, and I'm delighted to hear that you enjoyed many aspects of your visit.I'm thrilled to know that you found our property beautiful, our rooms spacious and well-equipped, and our staff friendly and attentive. Your compliments about our Guest Relations Manager, Marta, are greatly appreciated, and I will make sure to pass on your praise to her.Regarding your constructive feedback, we take it seriously and are committed to improving our services.Your feedback is valuable to us as it helps us improve our services and meet the expectations of our valued guests. We sincerely hope that you choose to stay with us again in the future, and we look forward to providing you with an even better experience.Thank you once again for choosing Magma Resort and for your thoughtful comments.Warm regards,Guest Relations TeamMagma Resort

Dear Valued Guest,On behalf of the entire team here at Magma Resort, I would like to express our heartfelt gratitude for choosing our resort for your stay. We truly appreciate your trust in us as your hospitality provider.It's wonderful to hear that you had a great experience during your stay with us. Our team works tirelessly to ensure that every guest has a memorable and comfortable stay, and your positive feedback is a testament to their hard work and dedication.Should you ever decide to return to our resort or have any questions or special requests in the future, please don't hesitate to reach out. We would be delighted to welcome you back and assist you in any way we can.Once again, thank you for choosing Magma Resort. We hope to have the pleasure of hosting you again in the near future.Warm regards,Marta ErgencGuest Relations SupervisorMagma Resort

Dear Valued Guest,I'm glad to hear that you had a positive experience with the hotel and its staff! If you have any further comments or if there's anything specific you'd like to share about your stay, feel free to let me know. We always appreciate hearing about our guests' experiences and feedback. If you plan to visit again or have any questions in the future, don't hesitate to reach out. We look forward to welcoming you back in the future!Warm regards,Marta ErgencGuest Relations Supervisor

Dear Dokyun,Thank you so much for taking the time to share your experience and provide us with a glowing 5/5 review. We greatly appreciate your feedback and are thrilled to hear that you thoroughly enjoyed our hotel's indoor and outdoor swimming pools.We understand the importance of offering our guests a variety of options for aquatic relaxation, regardless of the weather conditions. It's wonderful to hear that both our indoor and outdoor pools exceeded your expectations and provided you with an unforgettable stay.We take pride in maintaining a clean and inviting environment for our guests to enjoy. Your satisfaction and comfort are our top priorities, and we're thrilled that our swimming pool facilities added an extra layer of enjoyment to your stay. We hope that your aquatic adventures left you feeling refreshed and rejuvenated.Once again, we thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future for another exceptional stay.Warmest regards,George A. LilisRooms Division Manager

Dear Mr Alejandro,Thank you very much for posting your review on Magma Resort Santorini !We are delighted to know that you enjoyed our new facilities and the restaurant and we hope to have the chance to welcome you back in the future !Wishing a wonderful summer ahead !Kind regards,Athina Gelitsali Guest Relations Manager Magma Resort Santorini , The Unbound Collection of Hyatt

Dear David,Thank you so much for sharing your extraordinary experience with us and for awarding us with an outstanding rating of 5/5. We are absolutely thrilled to hear that your stay was nothing short of amazing and that our staff, especially Athena, played a significant role in creating a truly unforgettable experience for you.We couldn't agree more that our staff is the heart and soul of our hotel, and we take immense pride in their exceptional dedication to ensuring the utmost satisfaction of our guests. We genuinely understand the feeling of not wanting to leave when you've had such an incredible experience. Our hope is that you will have the opportunity to return and stay with us for a longer period in the future. We would be honored to have you as our guest again and provide you with another exceptional stay.Thank you once again for choosing our hotel and for sharing your heartfelt review. We look forward to welcoming you back and creating more cherished memories together.Warmest regards,

Dear valued guest, Thank you for your kind words regarding your recent stay at Magma Resort Santorini. We're thrilled to hear that you had an excellent experience and enjoyed our exceptional customer service, great food, and the wonderful people who made your stay memorable. Our dedicated team takes pride in providing exceptional customer service, ensuring that our guests feel welcome and taken care of throughout their stay. It's fantastic to know that our efforts resonated with you and contributed to a positive experience. We're delighted that you found our food to be great. Our talented chefs work diligently to create delicious dishes using the finest ingredients, aiming to exceed our guests' expectations. Your feedback is truly appreciated, and it motivates us to continue delivering exceptional service. We look forward to the opportunity of welcoming you back to Magma Resort Santorini in the future. Warmest regards, The Magma Resort Santorini Team