Dear Claudia,Thank you so much for being our guest and for taking the time to post your kind comments on your recent stay with us. We are really glad that you enjoyed it. We do look forward to welcoming you again in the near future.Best Regards

Dear Mrs Rebecca, Thank very much for spending the time to rate us on Expedia with 5 stars. We believe you had a pleasant and enjoyable visit here. We would very much appreciate it if you could spend some minutes to share with us some comments on your stay. We hope to have the opportunity of welcoming you again soon at Grecotel Caramel Boutique Resort. Warm regards, Evgenios S. Lomis Resident Manager

Sehr geehrte Frau Sabine, Grüße vom Grecotel Caramel Boutique Resort! Zunächst möchte ich mich ganz herzlich für Ihren Aufenthalt bei uns bedanken. Es war uns eine Freude, Sie im Caramel begrüßen zu dürfen und wir hoffen, dass Sie sich erholt und wie zu Hause gefühlt haben. Ich danke Ihnen auch dafür, dass Sie sich die Zeit genommen haben, eine so detaillierte Bewertung und schöne Kommentare zu Ihrem letzten Aufenthalt auf Hotels.com zu hinterlassen. Unsere Suiten sind unser Schatz und wir freuen uns sehr, dass Sie Ihr Zimmer als komfortabel und angenehm empfunden haben. Es freut uns auch zu lesen, dass Ihnen die Ruhe von Caramel gefallen hat; seine architektonische Struktur hilft dabei sehr. Wir freuen uns auch, dass Ihnen unser Essensangebot gefallen hat und dass Sie die Sauberkeit unseres Hauses schätzen. Ich bin jedoch enttäuscht von den unangenehmen Unannehmlichkeiten, die Sie während Ihres Aufenthalts bei uns hauptsächlich aufgrund Ihres Pool-Lounge-Erlebnisses hatten. Wir empfehlen allen unseren Gästen während ihrer Abwesenheit keine Gegenstände auf den Sonnenliegen zu lassen, um solche Situationen oder Missverständnisse zu vermeiden. Da wir bestrebt sind, ein einwandfreies Gästeerlebnis zu bieten, wird Ihr konstruktives Feedback mit dem Team mit weiteren Verbesserungsplänen geteilt. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung für die Bereiche, in denen wir Ihre Erwartungen nicht erfüllt hatten. Wir hoffen sehr, dass Sie sich abgesehen von diesem Problem entspannt gefühlt haben, Ihren Aufenthalt genossen haben und hoffen, dass Sie bei Ihrer nächsten Rückkehr nach Rethymno die Gelegenheit haben werden, die herzliche kretische Gastfreundschaft von Caramel wieder einmal zu erleben. Nochmals vielen Dank, dass Sie sich für Caramel für Ihren Sommerurlaub entschieden haben. Herzliche Grüße, Evgenios S. Lomis Resident Manager​

Dear Walter, greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing once again our resort for your stay in Crete and for reviewing your experience on Expedia. We are pleased that we have managed to meet on another occasion your expectations with a relaxing stay and with the service offered by our team. Thank you once again and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

Dear guest, Warm greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Expedia. We are pleased that we have managed to meet your expectations and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

Thank you

Dear Patrick, thank you so much of course for being our guest and for taking the time to post your kind comments. I am really glad that you enjoyed Caramel and its service. Your comments are well noted and I am sure that next time we will meet or even exceed your expectations in every aspect.We look forward to welcoming you in the near future.Best regards

Thank you so much for your so kind words, we are glad to read that you enjoyed your stay at caramel and the city of Rethymno. We do hope to see you back again in the near future.Best Regards

Thank you so much for taking the time to post your kind review of your stay at Caramel Boutique Resort. We truly appreciate it. We hope to be able to welcome you back again in the near future.Best regards

Thank you so much for being our guests and of course for taking the time to post your kind review. We truly appreciate it. We hope to be able to welcome you back again in Caramel for another unique experience in the near future.Best regards

Thank you so much for your kind review and suggestions. It has been a pleasure having you with us at Caramel Boutique Resort.We hope to be able to welcome you back again in the near future.Best regards

Thank you so much for your kind rating on your stay with us. We hope to be able to welcome you again in the near future.Best Regards

Thank you so much for your 5 star rating. We hope to see you again soon.Best regards

Thank you so much for taking the time to post your kind comments on your recent stay with us. We truly hope to be able to welcome you back again in the near future.Best regards

First of all we wish to thank you for being our guests and of course for taking the time to post your kind review. We are glad that you enjoyed our facilities and the service by our team. I am sorry that our food did not meet your expectations this time but I am sure that on your next visit to Caramel we will manage to reverse that feelling. We do hope to be able to welcome you again in the near future.Kindest regards

Dear Mrs Emma, Warm greetings from Grecotel Caramel Boutique Resort ! To start with, let me just say what a great pleasure it was to have you stay with us recently and thank you for taking the time to share your experience among other Expedia readers. Wonderful holidays start from the time you enter our premises and we are glad to read that your first impression was an great one. It is very pleasing to read that you've enjoyed your accommodation! Our suites are jewels to us and we are so glad you found it spacious, comfortable and tastefully designed. It also makes us glad to learn that you enjoyed the landscape, our garden keepers are working hard to maintain these high standards and they value your recognition. Dear Mrs Emma, as we are constantly striving to improve ourselves, I appreciate and value your well intented comments very much as it is very important for our guests' experience improvement. Thank you once again for your lovely & kind review. We hope to have the pleasure of welcoming you back in a not so distant future. Caramel regards, Evgenios S. Lomis Resident Manager

Szanowny Panie Andrzeju, Serdeczne pozdrowienia od Grecotel Caramel Boutique Resort! Bardzo dziękujemy za wybranie naszego Resortu i poświęcenie czasu na podzielenie się tą cudowną recenzją w Expedii! Miło nam przeczytać, że pobyt był udany i udało nam się spełnić Twoje oczekiwania; Twoje doświadczenie rzeczywiście pokazało, że cały zespół wykonał świetną pracę, abyś czuł się komfortowo i był pod opieką przez cały pobyt. Zapewniamy, że Twoje komplementy są chętnie przekazywane całemu zespołowi, ponieważ są wielką nagrodą za nasze wysiłki. Jeszcze raz dziękujemy za wspaniałą i miłą recenzję. Mamy nadzieję powitać Cię z powrotem w nie tak odległej przyszłości. Caramel pozdrawia ,

Dear Mrs Elizabeth, Greetings from Grecotel Caramel Boutique Resort! First of all, I would like to thank you very much for choosing to stay with us, it was a pleasure to welcome you. I would also like to thank you for taking the time to leave such a lovely review and share your experience in Expedia. It is makes us glad to read that you liked the calmness & tranquilty of Caramel; its architectural structure really helps to do so. We are also very happy to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to keep these high standards and we appreciate your recognition. Most importantly, what makes us particulalry delighted, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! It will be my pleasure to share your comments with the rest of the team here, and we all look forward to welcoming you back very soon in the near future. Caramel regards, Evgenios S. Lomis Resident Manager

Chère, Tout d'abord, je tiens à vous remercier d'être resté chez nous. Ce fut un plaisir de vous accueillir au Caramel et nous espérons vraiment que vous vous êtes détendu et que vous vous êtes senti comme chez vous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et très reconnaissants pour votre aimable critique que vous avez partagée avec d'autres lecteurs de Hotels.com. Il est très agréable de lire que vous avez profité au maximum notre emplacement unique en bord de mer​. Plus important encore, ce qui nous fait particulièrement plaisir, c'est de découvrir que les efforts de notre équipe ont été soulignés dans votre commentaire et ont amélioré votre séjour - c'est le compliment ultime en ce qui concerne notre hospitalité ! Je ne manquerai pas de transmettre votre gratitude aux autres car je sais qu'ils seront ravis de l'entendre ! Merci encore pour votre belle critique. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement ! Sincerement, Evgenios Lomis Resident Manager​

Chère Vanessa, Tout d'abord, je tiens à vous remercier d'être resté chez nous. Ce fut un plaisir de vous accueillir au Caramel et nous espérons vraiment que vous vous êtes détendu et que vous vous êtes senti comme chez vous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et très reconnaissants pour votre aimable critique que vous avez partagée avec d'autres lecteurs de Hotels.com. C'est un grand plaisir de lire que vous avez trouvé notre buffet riche en qualité et en variété ! Plus important encore, ce qui nous fait particulièrement plaisir, c'est de découvrir que les efforts de notre équipe ont été soulignés dans votre commentaire et ont amélioré votre séjour - c'est le compliment ultime en ce qui concerne notre hospitalité ! Je ne manquerai pas de transmettre votre gratitude aux autres car je sais qu'ils seront ravis de l'entendre ! Merci encore pour votre belle critique. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement ! Sincerement, Evgenios Lomis Resident Manager​

Dear Guest, Greeting from Caramel Grecotel Boutique Resort and Crete. Thank you for taking some time to evaluate your stay in our resort on Expedia. We are very pleased to see that your experience has overall met your expectations. Having said that rest assured that we will be looking at all possible measures for the issue mentioned in your review, concerning our beach. We look forward to welcome you back soon. Best Regards Georgios Daskalakis General Manager

Dear guest, greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Hotels.com. We are pleased that we have managed to meet your expectations with a relaxing stay and with the service offered by our team. Thank you once again and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

Dear guest, greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Expedia. We are pleased that we have managed to meet your expectations with a relaxing stay and with the service offered by our team and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

Dear Laura, Greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your Cretan holiday and for sharing a review of your experience. We are pleased to read that your experience has generally met your expectations and thank you for mentioning the couple of issues that you suggest need improvement. We would be delighted to welcome you back soon! Best regards Georgios Daskalakis General Manager Caramel Grecotel Boutique Resort

Dear Guest, Greetings from Caramel Grecotel Boutique Resort. Thank you for choosing our resort for your recent stay in Crete and for reviewing your experience on Hotels.com. We are pleased to read that your expectations for a pleasant and relaxing holiday have been exceeded and we look forward to welcome you back in the not so distant future. Best regards Georgios Daskalakis General Manager

Dear Guest, Greeting from Caramel Grecotel Boutique Resort and Crete. Thank you for taking some time to evaluate your experience in our resort on Expedia. We are very pleased to see that yous stay met yoyr expectations and we look forward to welcome you back soon. Best Regards Georgios Daskalakis General Manager

Dear Guest, Warm greetings from Caramel Grecotel Boutique Resort and thank you for choosing our resort for your recent holiday in Rethymno. We are delighted to read from your review that your holiday expectations have been exceeded. Rest assured that your review will be shared amongst the team and we are most certainly looking forward to welcome you back at Caramel on the next possible occasion. Best Regards Georgios Daskalakis General Manager

Dear Matteo, Warm greetings from Caramel Grecotel Boutique Resort and thank you for taking some time to review your recent stay with us. We are delighted to read that your holiday expectations have been exceeded. Thank you once again and we are looking forward to welcome you back at Caramel in the not so distant future. Best Regards Georgios Daskalakis General Manager

We thank you very much and the pleasure was ours to have the you with us. We wish you all the best and looking forward to welcome you again in the future

Dear Chris and Mandy, We are happy to hear that our hotel met your expectations and you enjoyed a luxurious break in our hotel. Thank you for your kind comments regarding our staff too. Regarding the view of your room and the balcony we hope to welcome you again in the future and fulfill your wish. On behalf of everyone here in Caramel we would like to thank you for selecting our hotel for your holiday accommodation. Kind regards, Charalabos Gialitakis Hotel General Manager

Dear Mr. Soller, We are happy to hear that you had an excellent experience with your family in our hotel. All Caramel team is looking forward to your next visit for another great vacation for all. Kind regards, Charalabos Gialitakis Hotel General Manager