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Bewertungen von Avra Imperial Hotel

5 out of 5
Avra Imperial Hotel
Kolymvari, Platanias, Crete Island

Bewertungen

9,2

Wunderbar

130 von insgesamt 184 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
35 von insgesamt 184 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 184 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 184 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 184 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

9,2/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Paul Christian Alfons

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der Urlaub im Avra Imperial war wundervoll. Der Service und die Restaurants sind hervorragend und das Angebot allgemein voll und ganz zufriedenstellend. Absolut empfehlenswert.
Aufenthalt von 8 Nächten im September 2023
Antwort von Konstantinos C Stroutzos am 9. Okt. 2023
Esteemed GuestsThank you for choosing to stay with us and for taking the time to share your experience here.We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteI remain at your disposal for any further requests you may have.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Ioannis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im September 2023
Antwort von Konstantinos C Stroutzos am 18. Sept. 2023
thank you for taking the time to rate us!

10/10 – Hervorragend

Debora

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unser Aufenthalt war super! Das Personal ist mega freundlich, wir würden jedenfalls wieder kommen. Das einzige was wir bemängeln, ist die Sauberkeit im Zimmer es waren an den Wänden verdrückte Mücken und es lagen noch Haare am Boden. Aber sonst alles top.
Antwort von Konstantinos am 6. Juli 2023
Dear DeboraThank you for choosing Avra Imperial hotel for your Cretan stay and for sharing your experience with other treavelersI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 – Gut

Saskia Kunibah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Hotel !
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von Konstantinos am 27. Okt. 2022
Dear Saskia,Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us.Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Dimitrios

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Eine super Tolle Anlage. Das Personal ist super freundlich und sehr aufmerksam. Es gibt eine reichliche Auswahl an Essen Möglichkeiten. Der Strand ist direkt an der Hotelanlage. Am Hotel könnte die eine oder Sache erneuert werden. Wir hatten einen Super Aufenthalt. Liebe Grüße
Aufenthalt von 7 Nächten im September 2022
Antwort von Konstantinos am 14. Okt. 2022
Dear Dimitrios,We would like to thank you for taking the time in publishing your very detailed review of your recent holiday at Avra Imperial Hotel. It was a sheer delight to read your positive words about our hotel and your comments will be taken into account.We hope we can welcome you back again in the near future.Best regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Rezan

Aufenthalt von 7 Nächten im Juli 2022

10/10 – Hervorragend

Natascha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein wunderschönes Resort mit einem tollen Pool,sehr gut ausgestattetem Fitnessbereich und super freundlichem und zuvorkommendem Personal. Alles ist sauber und das Essen schmeckt sehr gut.
Aufenthalt von 6 Nächten im Oktober 2021
Antwort von Konstantinos am 8. Nov. 2021
Dear Natascha Thank you for giving the time to share your comments on your stay at Avra Imperial hotel. We are absolutely thrilled to read such a positive review of our hotel and its services We feel honoured to know that you had such a great time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Ι am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for. On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near future I remain at your disposal for any further requests you may have. Feel free to contact me anytime All the best, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

8/10 – Gut

Alina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle große Poolanlage. Schöne Zimmer Unsere Terrasse (mit privatpool) lag leider fast den ganzen Tag im Schatten
Aufenthalt von 7 Nächten im Oktober 2021
Antwort von Konstantinos am 8. Nov. 2021
Dear Alina, Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us. Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve. Best Regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 – Hervorragend

jasmin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Anlage,toller Service. Können es nur weiter empfehlen. Haben uns sehr wohl gefühlt.
Aufenthalt von 7 Nächten im Oktober 2021
Antwort von Konstantinos am 11. Okt. 2021
Dear jasmin Thank you for giving the time to share your comments to your recent stay at Avra Imperial Hotel. We are absolutely thrilled to read such a detailed and positive review of our hotel. We feel honoured to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating! Warm regards Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juni 2021
Antwort von Konstantinos am 10. Juli 2021
Dear Guest thank you for taking the time to rate your recent stay at Avra Imperial hotel We look forward to welcoming you back any time soon Regards Konstantinos Stroutzos General Manager | Avra Imperial Hotel

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Mai 2019

10/10 – Hervorragend

Janna, Stuttgart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxushotel in Strandnähe für Familien geeiget
Haben eine super Woche verbracht. Man braucht auf jeden Fall ein Auto, wenn man zu den bekannten Traumstränden will, die vom Htel aus relativ gut zu erreichen sind, weil das Hotel schon auf der Strecke zu Falasarna, Balos oder Elafonissi liegt. Das Hotel bietet allen Komfort, den man sich denken kann, und deckt alle Wünsche. Vom essen bis hin zum Spa Bereich. Es ist nur besser geeignet für Familien, wenn man sich tagsüber am Pool aufhalten will, da hat man als Paar keine Ruhe. Sehr viele Kleinkinder.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Flitterwoche in Kreta
Wir haben unsere Flitterwoche im AVRA Ressort verbracht. Ein wunderbares Zimmer (Meeresblick, ohne Pool, nur Frühstück) mit einer Aufmerksamkeit des Hauses erwartete uns. Wir waren Mitte Mai 2012 dort, im Meer kann man schwimmen, es ist meist windig auf Kreta. Die Zimmer mit eigenem Pool braucht man meiner Meinung nach im Mai noch nicht. Im ressorteigenen SPA (mit toller Sauna) haben wir uns die "A touch of Romance" Behandlungen gegönnt und genossen. Am hoteleigenen Sand/Kies-Beach ist eine Bar, an der die sehr nette, aufmerksame Kreterin Iro die besten Frappe & Frozen Cappucino macht. Das umfangreiche Animationsangebot, das es gibt, kann man nutzen, es ist aber unaufdriglich. Im Ressort gibt es mehrere Möglichkeiten, zu essen. Ein Buffet-Restaurant (25€), ein italienisches Restaurant (wir haben dort nicht warten müssen!), dass ausgezeichnet mit den kretischen Gewürzen umgeht und den besten Cabernet-Sauvignon hatte. Empfehlenswert sind aber auch die fußnahen Restaurants im Ort, bei denen man direkt am Meer speisen kann und die kretische Küche erleben kann. Wir waren bei drei von mindestens sechs verschiedenen und dort sehr zufrieden. Die anderen Gäste kamen größtenteils aus Skandinavien, viele Familien mit Kindern, was uns gefiehl. Die Rezeption half uns, in die Samaria Schlucht zu wandern. AVRA war für uns der richtige Ort nach unserer Hochzeit, viel Zeit zusammen, Spaziergänge, Entspannung und miteinander die nächsten Schritt planen.

10/10 – Hervorragend

Jani

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 10 Nächten im Oktober 2023
Antwort von Konstantinos C Stroutzos am 2. Nov. 2023
Dear JaniThank you for giving the time to share your rate on your recent stay at Avra Imperial Hotel.We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hote

10/10 – Hervorragend

Anette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place
Amazing place, great service.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Konstantinos C Stroutzos am 2. Nov. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Petros Sotiri

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Best hotel and superb service, staff really go the extra mile to make it a holiday to remember. Great dining options and amenities. Beautiful hotel too and surrounding area
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Konstantinos C Stroutzos am 2. Nov. 2023
Dear Petros SotiriThank you for choosing Avra Imperial hotel for your Cretan stay and for sharing your experience hereI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Rishi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic all inclusive stay with family
Avra was a stunning large hotel offering multiple large pools with a smaller pool near the beachside, multitude of restaurants with some needing pre-reservation but easy to do throught the link they send you, covering asian, italian and pool side snacks as well as main buffets. The all inclusive option is fantastic and large variety of drinks all available within this. They catered amazingly for my 8 month old son especially for food, Jessie at the concierege helped us greatly in putting together meals to send to the chef and be prepared for him. Overall a few less vegetarian options (as mains) for adults but they did make efforts to do the other dishes without the meat. Staff were all very polite and courteous and hotel was large and very clean and maintined well. Spa area also large with indoor pool, sauna, steam lovely massage therapies also Beach very close by but more pebbles than sand Provided us with many baby amenities
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Konstantinos C Stroutzos am 2. Nov. 2023
Dear RishiThank you for taking the time to write such a positive & detailed review and for sharing your experience with us and others. We pride ourselves in being the best choice for guests seeking elegance, exceptional service and tranquility on Crete islandWe are also happy to hear you enjoyed our culinary programme & the on-property dining experiencesOn behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureI remain at your disposal for any further requests you may have. Feel free to contact us anytimeAll the best,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Marita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Konstantinos C Stroutzos am 14. Okt. 2023
Esteemed Guest,Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 – Gut

Rohit

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Our stay overall was good, the food was great, facilities etc were good; and staff were extremely helpful. Some things however were not great, hence the four stars: - Upon arrival to the room, although cleaned, the sheets had stains on them, room not entirely cleaned as dust and cob webs on furniture, also there were tiny lizards and other insects roaming around. - There were cats wondering around in the food areas and restaurants, which wasn’t pleasant as not everyone is a cat lover, the staff didn’t respond to this very well, at some times there was also a dog wondering around. - It wasn’t very friendly for children, lacking facilities. - Our all inclusive package was self service only in the breakfast and lunch main buffet halls, where you can choose what to eat, but simple things like a soft drinks machine and tea/coffee and beer etc was all waiter service, it would’ve been good to be able to just get these yourselves. They did have a water and juice machine. The snack bars were only all waiter service and nothing to just grab yourself; and although fairly timely, it’s still not very convenient when you cannot just help yourself and have to wait for food and drink. Not a major issue, but good to mention. - The venue said they have variety of gluten free options however in reality these were not great nor enjoyable. They had one type of GF bread which was not nice at all. If the above were addressed, then we would be really happy to visit here again.
Aufenthalt von 7 Nächten im September 2023
Antwort von Konstantinos C Stroutzos am 9. Okt. 2023
Dear Rohit,First, we would like to thank you for your time writing about your experience in our hotel Avra ImperialWe are always ensuring that our guest enjoying a wonderful stay with us as our guest satisfaction is always our firstPriority. We regret if there were any inconveniences that might occur and definitely all that you have mentionedSeriously taken into consideration and handled with the concerned.We really hope to have a chance of welcoming you again to ensure the most comfortable & enjoyable stay with us.Thank youKonstantinos C Stroutzos General Manager Avra Imperial Hotel

8/10 – Gut

June

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No sun on our patio
We booked a room with private pool. Although the pool was mostly in the sun, sadly the patio, apart from about 2ft of it, remained completely in the shade which was a shame as no possibility of sun bathing
Aufenthalt von 3 Nächten im September 2023
Antwort von Konstantinos C Stroutzos am 9. Okt. 2023
Dear Guest,Thank you for taking the time to tell us about your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us.Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would recommend
Was such a beautiful hotel, food was amazing out of this world so much choice. Staff all so friendly. Would recommend. Sun beds and chairs around pool was not very comfortable after a while.
Aufenthalt von 5 Nächten im September 2023
Antwort von Konstantinos C Stroutzos am 9. Okt. 2023
Dear GuestsThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We are especially happy to read you were impressed with our culinary program and that you recognise our high sense of hospitality. Your kind compliments will definitely be shared with our team. We appreciate your compliments and look forward to welcoming you back soon.CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Konstantinos C Stroutzos am 29. Aug. 2023
Greetings from sunny Chania,Thank you for staying with us at the Avra Imperial Hotel and for sharing your review. We appreciate your taking the time to recommend our hotel to other travellers and we hope to have the pleasure of welcoming you back soon again.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

VASILIKI

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ideal property for families with children. The luxury all-inclusive package we booked was also great. A special call-out for the staff in the pool-bar where we spent a lot of our time. They were pleasant, warm, offering great level of service. They made our stay special. :-)
Aufenthalt von 9 Nächten im August 2023
Antwort von Konstantinos C Stroutzos am 29. Aug. 2023
Greetings from sunny Crete,Thank you for your recent stay at Avra Imperial Hotel. It is gratifying to learn you were pleased with our helpful staff and services. Thank you for your kind words regarding our bar team and service. We look forward to welcoming you in the nearest future.Best regards, Konstantinos

10/10 – Hervorragend

SEBASTIEN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Très belle hotel
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Konstantinos C Stroutzos am 29. Aug. 2023
Greetings from sunny Chania,Thank you for staying with us at the Avra Imperial Hotel and for sharing your review. We appreciate your taking the time to recommend our hotel to other travellers and we hope to have the pleasure of welcoming you back soon again.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Nathalia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing stay
The whole experience was amazing. The hotel is beautiful, the staff is friendly and efficient, the bedroom is spacious and comfortable. The swimming pool is so good, with a bar service inside so you can have drinks by the pool. The buffet has a lot of options, for all tastes, and it is delicious. We really enjoyed the stay and would definitely come back.
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Konstantinos am 2. Aug. 2023
Dear NathaliaThank you for giving the time to share your comments to your recent stay at Avra Imperial Hotel. We are absolutely thrilled to read such a detailed and positive review of our hotel.We feel honoured to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

6/10 – Okay

Mohamed Javed

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Konstantinos C Stroutzos am 30. Aug. 2023
Dear Mohamed JavedThank you for choosing to stay at Avra Imperial Hotel - we truly appreciate your patronage.Our hotel offers a prime location in the center of the Chania region, just a stone's throw away from Crete's most iconic beaches and other popular attractions.We have received your feedback about your stay and have shared it with our department leaders to prevent similar occurrences in the future.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Sarah

Aufenthalt von 4 Nächten im Juli 2023
Antwort von Konstantinos am 2. Aug. 2023
Dear SarahThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We appreciate your compliments and look forward to welcoming you back soon.CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Stefano

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Siamo appena rientrati a casa dopo una.meravigliosa settimana... struttura splendida, camera pulita e silenziosa.. cibo ottimo.. personale accogliente e sempre.cortese. grazie di tutto
Aufenthalt von 7 Nächten im Juni 2023
Antwort von Konstantinos C Stroutzos am 6. Juli 2023
Dear StefanoThank you for such a generous review on your recent stay at Avra Imperial Hotel. We are glad you had a fantastic stay and that your overall experience was an enriching one. We are especially happy to read you were impressed with our culinary program and that you recognise our high sense of hospitality. Your kind compliments will definitely be shared with our team. We appreciate your compliments and look forward to welcoming you back soon. Cordially Konstantinos C Stroutzos General Manager Avra Imperial Hotel

10/10 – Hervorragend

Abby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Juni 2023
Antwort von Konstantinos C Stroutzos am 6. Juli 2023
Dear AbbyThank you for choosing Avra Imperial hotel for your Cretan stay and for taking the time to rate usI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureKinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 – Gut

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Resort Amazing but room not as good as expected!
The resort was fantastic and the all inclusive was brilliant. Nothing was too much trouble. The only thing that was below par was the room. We booked a junior suite with a double bed and 2 singles. I feel we were thrown in a small suite out the way as I’ve been in bigger hotel rooms at a fraction of the cost. Our beds were made up as 2 singles for us and 2 singles for the kids… the room clearly states a double and 2 singles. That’s the only thing that let it down for me as we paid a lot for our stay and wanted luxury. Maybe we had been spoilt with the previous villa we had stayed in the week before but for an expensive junior suite with private pool… I did expect a bit more room and a double bed! I did ask to move rooms and would pay extra for a deluxe but none were available apparently. The kids entertainment wasn’t great either as only stuff on maybe 3 out of 7 days so it did leave them bored at night at times. The place itself is amazing and the staff would do anything for you but the above issues did let it down for us unfortunately.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Konstantinos am 12. Juni 2023
Dear AnthonyThanks for your valuable feedback on your recent stay. Regrettably, we didn't meet some of your expectations. Our focus is on offering curated experiences, and I apologize for not reflecting this in your stay.We're sorry for the inconvenience caused. Our facility is currently undergoing a transformation to enhance comfort and accessibility. These improvements will allow us to provide uninterrupted seamless service to our guests.Guest care is at the heart of our business. This unique guest experience is what sets Avra Imperial Hotel apart as one of Crete's finest hospitality brands.We apologize for not communicating this during your stay and hope to welcome you back soon to showcase our commitment to guest care.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 – Gut

Ryan

Aufenthalt von 6 Nächten im Mai 2023
Antwort von Konstantinos am 13. Juni 2023
Dear RyanThank for choosing Avra Imperial Hotel for your recent stayWe look forward to welcoming you back any time CordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Kinga

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is beautiful, clean and located close to Chania, Samaria gorge and Balos beach. Rooms are spotless, pool area and pool itself great. Food was very good and plenty of choice, the only thing I would add in restaurant was the description of the dishes i.e if it's suitable for vegetarians and vegans. Beach was pleasant but the area leading to the beach needs working on maybe plant trees, plants etc. so it looks more appealing. All in all my stay was very pleasant.
Aufenthalt von 7 Nächten im Mai 2023
Antwort von Konstantinos am 18. Mai 2023
Greetings from Crete,Thank you for choosing to stay at Avra Imperial Hotel. We are thrilled to learn that you enjoyed our excellent services. Your positive comments about the cleanliness, delicious food served in our restaurants are much appreciated. We look forward to welcoming you back soon.Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Büsra

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im April 2023
Antwort von Konstantinos am 11. Mai 2023
Esteemed Guest Büsra,Thanks for your valuable review rating on your recent stay at Avra Imperial Hotel. Our team is honored to be recognized in your review. We strive to provide exceptional service to our guests and communities every day.We can't wait to welcome you back and provide the same caring service.Sincerely,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Therese

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im September 2022
Antwort von Konstantinos am 25. Jan. 2023
Dear ThereseThank you for giving the time to rate your stay at Avra Imperial hotel. We are absolutely thrilled to read such a positive review of our hotel and its servicesWe feel honoured to know that you had such a great time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near futureWe remain at your disposal for any further requests you may have. All the best,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

John-Paul

Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Konstantinos am 14. Okt. 2022
Dear Jean-PaulThank you for taking the time to rate us!It was great to meet you and have you and your family hereWe look forward to welcoming you back soonCordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im September 2022
Antwort von Konstantinos am 14. Okt. 2022
Dear GuestThank you for taking the time to rate us!We look forward to welcoming you back soonCordiallyKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Urszula

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im September 2022

10/10 – Hervorragend

Katarina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay, would stay again!
Aufenthalt von 7 Nächten im September 2022
Antwort von Konstantinos am 4. Okt. 2022
Hello KatarinaThank you for your kind word and the generous ratingwe look forward to welcoming you back soonregardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Alexander

Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Tom

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im September 2022

10/10 – Hervorragend

Ganna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
If you want a perfect holiday search no more
Absolutely divine holiday; the hotel is very well thought through - you have all amenities in the room, by the pool or even by the seaside. Five restaurants, each one with a view, good food selection, huge swimming pool, excellent design; private beach and seaside restaurant deserve a separate thank you ! Sunset dinner in the Avra seaside is a must!
Aufenthalt von 12 Nächten im August 2022
Antwort von Konstantinos am 19. Sept. 2022
Dear GannaThank you for giving the time to share your comments on your recent stay at Avra Imperial Hotel.We are absolutely thrilled to read such a positive review of our hotel.We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Lise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Couples vacation
Amazing week at Avra with my boyfriend. We had a room with a semi-private pool, great view and a lovely patio. Breakfast buffet was great - so much to choose from. Big, clean and nice pools. The restaurants were good - especially the Italian one. Amazing pizzas! Staff was super friendly and helpfull. We loved our stay!
Aufenthalt von 6 Nächten im August 2022
Antwort von Konstantinos am 9. Sept. 2022
Dear LiseThank you for giving the time to share your comments to your recent stay at Avra Imperial Hotel. We are absolutely thrilled to read such a detailed and positive review of our hotel.We feel honoured to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

christian, Drammen

Aufenthalt von 9 Nächten im August 2022

10/10 – Hervorragend

Joseph

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Avra Imperial is the perfect holiday hotel for families with great restaurants, great spa and gym, many pools to choose from, friendly staff, and big comfortable bedrooms. Direct access to the beach. Easy organisation of trips - we organised a private boat trip to Balos beach and Gramvousa Island, absolutely incredible. Close to Chania and Platanias. Best restaurant is the Beachside but book a week in advance. No good restaurants outside the hotel. Loved every moment there.
Aufenthalt von 14 Nächten im August 2022
Antwort von Konstantinos am 9. Sept. 2022
Dear Joseph,Thank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Foroogh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2022
Antwort von Konstantinos am 9. Sept. 2022
Dear ForooghThank you for choosing to stay with us and for taking the time to share your experience here. We are delighted to have exceeded your expectations. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. It was our pleasure accommodating you, and we hope you will make Avra Imperial Hotel your home away from home whenever your travels bring you back to CreteBest Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Vadim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Avra week
The resort is a real gem. I would really like to come back there again. Our family room was right on spot with cleaning, design, comfort, amenities. The hotel is very quiet and though is in full capacity, sometimes feels like you are in a secluded retreat. The food is abound, wigh various variants that will fit anyone, including the young ones. The pools and surrounding areas were really joyful for our entire family, the small ones barely left the area, the beach is also great, and will provide you postcard photos and memories. The spa, although not used it's facilities looks impressive and inviting. And we really couldn't find any cons, not that we want to after a great experience.
Endulging with pool bar drinks
Elevated lobby view
Main pool infinity barrier
The Al fresco restaurant
Aufenthalt von 7 Nächten im August 2022
Antwort von Konstantinos am 14. Okt. 2022
Dear VadimThank you for giving the time to share your comments on your recent stay at Avra Imperial Hotel.We are absolutely thrilled to read such a positive review of our hotel.We feel honored to know that you had a wonderful time. Our guest's well-being is our utmost priority and it’s overwhelming to read how our phenomenal team took absolute care while with us. Thank you so much for this great feedback and rating!Warm regardsKonstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Laura

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely honeymoon
The stay at Avra Imperial really was the highlight of our honeymoon that we will always remember warmly. The quiet location on the beach was great for resting, the restaurant on the beach really good and service everywhere super friendly. We also came at night to see the full moon over the beach. We also really enjoyed having cocktails in the pool bar and dining in the asian restaurant, tasty food in a beautiful setting. Maybe we go again for an anniversary in the future.
Aufenthalt von 2 Nächten im August 2022
Antwort von Konstantinos am 9. Sept. 2022
Dear LauraThank you for choosing Avra Imperial hotel for your Cretan stay and for sharing your experience on Hotels.comI am thrilled that you have enjoyed our hospitality and felt so well taken care of by our efficient Staff. I am indeed proud of our dedicated Team Members who are committed to delivering exceptional service and ensuring that every Guest feels truly valued, respected, and cared for.On behalf of the entire Avra Team, please accept our heartfelt gratitude for your kind endorsement and we are all very much looking forward to welcoming you back in the near future and celebrate your anniversary!Kinds regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

8/10 – Gut

Thanh Long Le

Aufenthalt von 7 Nächten im August 2022
Antwort von Konstantinos am 9. Sept. 2022
Dear Thanh Long Le,Thank you for taking the time rate your recent stay with us. We are happy your overall stay was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologise for not doing so during your time with us.Thank you for choosing Avra Imperial Hotel, Chania and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Best Regards,Konstantinos C StroutzosGeneral Manager Avra Imperial Hotel

10/10 – Hervorragend

Wendy

Aufenthalt von 3 Nächten im Juni 2022
Antwort von Konstantinos am 13. Aug. 2022
Greetings from sunny Chania We are thrilled to know you had such an amazing and enjoyable experience! Thank you for srating us. We hope to have the opportunity to host you again in the near future. Cordially Konstantinos C Stroutzos General Manager | Avra Imperial Hotel

8/10 – Gut

Ariel Jose

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2022