Doppelzimmer, Seeseite | Schreibtisch, laptopgeeigneter Arbeitsplatz, Bügeleisen/Bügelbrett

Bewertungen von The Inn on the Lake Hotel

3 out of 5
The Inn on the Lake Hotel
A2 Shorne, Gravesend, England

Bewertungen

8,0

Sehr gut

281 von insgesamt 821 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
312 von insgesamt 821 Gästebewertungen haben eine Bewertung von 8 - Gut" "
132 von insgesamt 821 Gästebewertungen haben eine Bewertung von 6 - Okay" "
60 von insgesamt 821 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
36 von insgesamt 821 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,4/10

Personal & Service

7,2/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Martin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Okay. Very Good
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Reservations am 2. Juni 2023
Dear MartinThank you for staying with us and we are happy you enjoyed your stay. We work hard to make our guests happy and appreciate your feedback!RegardsReservations

6/10 – Okay

Grahame

Mit der Familie gereist
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Reservations am 2. Nov. 2022
Good Afternoon, Thank you for taking the time to leave us a review. Your feedback is very much appreciated. Kind Regards, Inn On The Lake, Reservations Department.

10/10 – Hervorragend

Grahame

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Reservations am 31. Okt. 2022
Dear GrahameThank you for staying with us and we are happy you enjoyed your stay. Kind RegardsReservations Dept

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2019
Antwort von vjd am 3. Sept. 2019
Thanks for taking the time to share your experience with us. We hope you enjoyed your stay here with us. Kind regards Reservations Team

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious, well-equipped, beautiful location (apart from the motoreay), good food, friendly staff.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von VJD am 16. Juli 2019
Thank you for staying with us and we’re happy you enjoyed your stay. We work hard to make our guests happy and appreciate your feedback! It’s nice to know that our staff helped you enjoy your stay. Should you come back to the area, don’t hesitate to call on us. Kind Regards Vicky Reservations

2/10 – Ungenügend

Kelsey

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beds was awful right next to a motor way all u can hear all night is cars and lorry’s going past
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations am 16. Mai 2024
Good afternoon,Thank you for your review.We are sadden to hear you did not enjoy your stay with us on this occasion.We will look into bed replacements to improve on next time.

10/10 – Hervorragend

Franklyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very lovely environment. Nature all around and a peaceful escape from cities around
Aufenthalt von 2 Nächten im Mai 2024
Antwort von reservations am 14. Mai 2024
Dear FranklynThank you for your wonderful feedback. We're delighted that you enjoyed our lovely environment and found it to be a peaceful escape surrounded by nature.We look forward to welcoming you back for another tranquil getaway.Warm regards,Reservations Dept

2/10 – Ungenügend

Mr Allan

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I asked for a room that wasn't going to be noisy , first night subjected to Kids who running up and down the room and corridor for hours up above me. Second night grown up's shouting and arguing outside swearing - it was shocking. approx 11pm ( Women) lots of children staying the Hotel. Really Bad. I was off site on the second day doing the day , but when I returned to the site there was bouncer watching over an event. Finally. The owners should be ashamed of themselves and the lack of investment in the Hotel ,Staff training, and very poor quality food. . Ive see it all over the last few days. I'd describe the place as miserable , however the lakes are pretty - The Hotel can't get mess that up . Never Again !
Aufenthalt von 1 Nacht im Mai 2024
Antwort von reservations am 11. Mai 2024
Dear Mr. Allan,Thank you for sharing your recent experience with us. We're truly sorry to learn of the disturbances you encountered during your stay. Ensuring a peaceful and comfortable environment for all our guests is paramount to us, and we apologize for any inconvenience caused by noise disturbances.Regarding your concerns, we'd like to inform you that while we strive to maintain a serene atmosphere, occasional events such as weddings may lead to increased activity. We regret if this impacted your stay. Nevertheless, please note that our 24-hour reception is always available to address any complaints or concerns promptly.Once again, we apologize for the shortcomings you experienced. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues to enhance the experience for all our guests.Warm regards,Reservations Dept

8/10 – Gut

Laura, London

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Simple hotel. Clean but a bit dated
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations am 8. Mai 2024
Good afternoon,Thank you for your review of your stay with us.Warm regards,Reservations Dept

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Knowledgeable staff
Aufenthalt von 1 Nacht im April 2024
Antwort von reservations am 19. Apr. 2024
Dear KevinThank you so much for your kind feedback and for awarding us a perfect score! We're thrilled to hear that you found our staff knowledgeable and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back again soon!Warm regardsReservations Dept

8/10 – Gut

Steven

Gut: Zustand der Unterkunft
Great vfm
Aufenthalt von 1 Nacht im April 2024
Antwort von reservations am 18. Apr. 2024
Dear StevenThank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your business and hope to welcome you back soon!Warm regardsReservations Dept

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Price and service were great. Staff very nice
Aufenthalt von 2 Nächten im Januar 2024
Antwort von reservations am 18. Apr. 2024
Dear MichaelWe're thrilled to hear that you had a great experience with both our pricing and service! Our team works hard to provide exceptional service, and it's wonderful to know that you found them to be very nice. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!Warm regardsReservations Dept

6/10 – Okay

Vanessa

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von reservations am 17. Apr. 2024
Dear VanessaThank you for sharing your rating, even though it falls below our expectations. The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Kind regards, Reservations Dept

4/10 – Schlecht

Smit

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff behaviour wasn’t expected.
Aufenthalt von 1 Nacht im April 2024
Antwort von reservations am 13. Apr. 2024
Dear SmitThank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the negative experience you encountered during your visit to our hotel. Your opinion is of utmost importance to us, and we truly appreciate your valuable comments. Warm regards, Reservations Dept

10/10 – Hervorragend

Tina

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Great value hotel
Aufenthalt von 3 Nächten im März 2024
Antwort von reservations am 2. Apr. 2024
Dear TinaThank you so much for your fantastic feedback and for rating your experience with us as a 5 out of 5! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

10/10 – Hervorragend

nevin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing view, clean and big family room.
Aufenthalt von 1 Nacht im März 2024
Antwort von reservations am 2. Apr. 2024
Dear NevinWe're delighted to hear that you enjoyed the amazing view and spacious, clean family room during your stay with us! Providing a comfortable and enjoyable experience for families is a top priority for us, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you and your family back for another wonderful visit in the future!Warm regardsReservations Dept

8/10 – Gut

Pauline

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed before and overall find the amenities - staff - and all good ! My room was large comfortable and clean I did report a problem with the huge drapes to be pulled where one had broken hooks ! The main issue of the room though when wanting to relax after a long long day - the TV is so so small up on the wall one need long distance glasses to view ! Final comment I wish by now over all these years there was now much easier access coming off the London side of the motorway to get into the driveway it is a tortuous drive back round and over the motorway ! unless I am missing signs somewhere! But I always enjoy my time at this hotel !
Aufenthalt von 1 Nacht im März 2024
Antwort von Reservations am 28. März 2024
Good afternoon,Thank you for leaving a review of your stay with us.We have noted the damaged hooks and will replace these.Kind regards Reservations

2/10 – Ungenügend

Christopher

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Millie on check in was brilliant, very professional and gave excellent customer service. The hotel and rooms though are another matter. The cleanliness is horrendous - we went through three rooms before finally being able to settle on a fourth room - a whole hour wasted. All rooms had the same issues, needing a deep clean with dust and food particles behind furniture, light fightings, wardrobes, hairs on bedsheets. Tired furnishings and interior design and small tvs. Drainage problem in hotel too, corridors and en-suite smelt uninhabitable. The bar was dreadful too - basic furnishings more like a cafe, uncomfortable seating and cheap, tacky dusty with dead flowers. Even the ‘lake’ was disappointing and the hotel is right next to a motorway. Would have been nice in the 80’s but awful now. Never worth the rate paid.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reservations am 25. März 2024
Good morning,We are sadden to hear our bedrooms did not meet your expectation on this occasion. We have recently been getting positive feedback on the cleanliness however, we will investigate further and make improvements where necessary. We have recently updated the furniture in the bar and often have fresh flowers from our gardens to brighten up the room.We are glad to hear Millie was able to assist you in finding the perfect room.Kind regards,Reservations Dept

8/10 – Gut

Danjal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super good price
Antwort von Reservations am 21. März 2024
Hi, Thankyou for your review, we are pleased you enjoyed your stay with us and hope to welcome you back in the future. Kind regards reservation team

10/10 – Hervorragend

Matt

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really liked my stay at rhe inn on the lake, staff where great, food was good and the location is amazing. The only minus are the room's they are dated & need a refurb
Aufenthalt von 2 Nächten im März 2024
Antwort von Phoebe am 17. März 2024
Hello,Thank you for your review, we are pleased you enjoyed your stay with us and hope to welcome you back soon! Kind regard, Reservations Dept

8/10 – Gut

lacramioara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von reservations am 26. Feb. 2024
Dear LacramioaraThank you so much for rating your experience with us a 8 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. We hope to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

10/10 – Hervorragend

Justin

Aufenthalt von 2 Nächten im Februar 2024
Antwort von reservations am 22. Feb. 2024
Dear JustinThank you so much for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

8/10 – Gut

Stewart

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel
The check in was fast and easy, the room was spacious and clean. Unfortunately there was no towels but I asked the room attendant who was more than happy to immediately resolve the issue . I would have liked to explore the lake but couldn't find the entrance, beautiful view
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reservations am 15. Feb. 2024
Dear Stewart ,Thankyou for choosing our hotel, and for taking the time to leave us a review, We are happy you enjoyed your stay and hope to welcome you back in the future. Warm regards Reservation Dept

8/10 – Gut

Claire

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von reservations am 14. Feb. 2024
Dear ClaireThank you for choosing our hotel, and for taking the time to leave a rating! We are happy you enjoyed your stay and hope to welcome you back in the future.Warm regardsReservations Dept

10/10 – Hervorragend

Cathy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Could not fault it
A lovely setting with a lake, friendly, helpful staff, a fabulous breakfast and a big, clean comfortable room
Aufenthalt von 1 Nacht im Januar 2024
Antwort von reservations am 14. Feb. 2024
Dear CathyThank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and your positive feedback reinforces our commitment to this goal. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 – Gut

Kathryn

Gut: Personal & Service
It was ok, very dated rooms even down to the toilet roll as thin as tracing paper, could improve the breakfast, bar area very basic and staff don’t look happy. Stayed there 28 years ago for our honeymoon and still the same, shame as the view of the lake is beautiful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von reservations am 11. Feb. 2024
Dear Katherine, Thankyou for taking the time to share your feedback with us. Guest comfort is our top Priority, and we are continuously working to enhance our facilities to meet expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future. Best regards reservation team

8/10 – Gut

John

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reservations am 21. März 2024
Dear John, Thankyou for choosing our hotel and for taking the time to leave a review, We are happy you enjoyed your stay and we hope to welcome you back in the future, warm regards reservation dept

10/10 – Hervorragend

Drew

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic Family Holiday
The Inn on the Lake is a fantastic hotel with great big rooms, a good breakfast included in the room price and the staff - especially reception - are so friendly and helpful. A couple notes; the rooms are big but as a result the TV does look a bit small, as does the double bed. The bar does great service, but the vending machines are cash only so could do with updating to have a contactless card reader. The view of the lakes and the ducks that inhabit the area is beautiful and as a party/wedding venue, there's nowhere better! It's also a good little base if you're visiting the area, being in its position just off the A2.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von reservations am 8. Feb. 2024
Dear valued guest,Thank you very much for your glowing review of The Inn on the Lake! We're delighted to hear that you enjoyed your stay with us and found our rooms spacious, breakfast satisfying, and our staff friendly and helpful, especially at reception. We appreciate your feedback regarding the size of the TV and the double bed in the room. We continuously strive to enhance our guests' experience, and your input helps us identify areas for improvement. We're glad to hear that you enjoyed the service at our bar and the picturesque views of the lakes and ducks. The serene surroundings truly make for a memorable stay. Thank you for choosing The Inn on the Lake as your accommodation of choice, and we hope to have the pleasure of welcoming you back in the near future!Warm regardsReservations Dept

6/10 – Okay

Graham

Gut: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von reservations am 8. Feb. 2024
Dear GrahamThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. We hope to welcome you back in the future!Warm regardsReservations Dept

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great value for the money 👍
Great place one or two nights, selection of food an drink fine👍 service every one smiles easy and comfortable
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Reservations am 29. Jan. 2024
Dear MichaelThank you so much for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be great value for the money. It's wonderful to know that you enjoyed your stay with us, and we appreciate your positive comments about our selection of food and drinks. Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

2/10 – Ungenügend

Giorgia

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Awful. Very noisy, smelly linen, dripping shower.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Reservations am 22. Jan. 2024
Dear GeorgiaI sincerely apologize for the unsatisfactory experience you encountered during your stay at our hotel. I deeply regret that we fell short of meeting your expectations, and I appreciate you bringing these issues to our attention. I want to assure you that we take your feedback seriously. . The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Sincerely, Reservations Dept

8/10 – Gut

Anthony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reservations am 22. Jan. 2024
Dear AnthonyThank you so much for rating your experience with us as! We are absolutely delighted to hear that you had a wonderful stay at our hotel. We hope to have the chance to welcome you back again in the future.Warm regardsReservations Dept

2/10 – Ungenügend

Giorgia

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed two nights and couldn’t be worse. The hotel is very dated, linen smelly and uncomfortable beds. For two nights got bothered by the noise of guests next door. Partying all night and eventually got moved into another room where the shower drips didn’t let me sleep. Instead of trying and keep people quiet, got moved into a different room in the middle of the night. Very poor customer service, won’t visit it again ver again or either recommend this accommodation to anyone.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von reservations am 18. Jan. 2024
I appreciate you sharing your experience, and I'm sorry to hear that your stay didn't meet your expectations. I understand how important a comfortable and quiet environment is for a good nights sleep. Thankyou for bringing these concerns to our attention, and we will certainly take your feedback into consideration to improve our services.

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good central position for visits to n & e Kent.
Used as a base away from Gloucestershire to visit friends & family in Gravesend & Thanet.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 16. Jan. 2024
Dear PeterWe're delighted to hear that you found our location convenient for your travels to visit friends and family in Gravesend and Thanet. We strive to provide a comfortable and welcoming experience for all our guests, and it's wonderful to know that our hotel served as a convenient and enjoyable base for your trip. We hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

10/10 – Hervorragend

Guy, Beauceville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nous avons bien apprécié notre nuit et notre déjeuner à cet endroit! Top!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reservations am 15. Jan. 2024
Dear GuyMerci d'avoir pris le temps de partager votre expérience positive avec nous ! Nous sommes ravis d'apprendre que vous avez vraiment apprécié votre nuit et votre déjeuner chez nous. Créer des moments mémorables pour nos invités est notre objectif, et il est réconfortant de savoir que nous avons réussi à rendre votre visite agréable. Vos commentaires nous sont extrêmement précieux et nous apprécions votre soutien. Nous espérons avoir le plaisir de vous accueillir à nouveau pour des expériences encore plus agréables à l'avenir. Cordialement Service des réservations.

8/10 – Gut

pina

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear PinaThank you for taking the time to share your rating about your recent stay with us. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 – Hervorragend

Sameer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place
Everything was great I highly recommend the lakeside room as you get to walk out to the lake and the ducks come to say hello, the walls are thin and this hotel and the tv is way too small but as a whole it’s lovely
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear SameerThank you for choosing our hotel and taking the time to share your feedback. We are pleased to hear that you had an overall great experience during your stay. It's great to know that you enjoyed the unique experience of being able to walk out to the lake and interact with the ducks. Nature encounters can add a special touch to a stay. We appreciate your honest feedback regarding the thin walls and the size of the TV. We'll certainly take these points into consideration as we continuously work to enhance our guests' experience. Once again, thank you for choosing our hotel, and we look forward to welcoming you back.Warm regardsReservations Dept

8/10 – Gut

Keith

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Alan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Inn on the lake
The inn on the lake was clean, food excellent, they aimed to please and the service was top draw.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear AlanThank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be clean and that you enjoyed the excellent food. Our team is dedicated to providing a high level of service, and it's wonderful to know that our efforts to please our guests have been successful. Your kind words about the top-notch service are truly appreciated. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 – Hervorragend

TONY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great for an overnight stay close to the motorway.
We used this for an overnight stay before going to the cruise terminal in Tilbury. The hotel contacted us prior to our stay to advise of a function that would be on during our stay and asked if we needed a quiet room. The check in process was easy and parking was free and plentiful even though there was a 300+ function ongoing. Rooms were clean and spacious. Breakfast was included and had a good selection.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear TonyThank you for choosing to stay with us for your overnight stay before heading to the cruise terminal in Tilbury. We appreciate you taking the time to share your positive experience with us. It's great to hear that our team proactively contacted you to inform you about the function and offered a quiet room option. We understand the importance of a peaceful stay, especially before embarking on a cruise. We're glad the check-in process was smooth, and you found ample free parking despite the ongoing event. Your comments about the cleanliness and spaciousness of the rooms are much appreciated. We take pride in providing comfortable accommodations for our guests. We're delighted that you enjoyed the complimentary breakfast with its varied selection. We aim to provide a satisfying start to the day for all our guests.Thank you for your kind words, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

10/10 – Hervorragend

Albert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good hotel,have stayed many times.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear AlbertThank you so much for your continued loyalty and for choosing [Hotel Name] for your stays. We are delighted to hear that you have had positive experiences with us on multiple occasions. Your kind words and repeat visits mean a lot to us. We strive to provide a welcoming and comfortable environment for all our guests, and it's truly rewarding to know that we have met your expectations. We look forward to welcoming you back for many more stays in the future.Warm regardsReservations Dept

8/10 – Gut

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear KevinThank you for taking the time to share your rating with us. We hope to have the opportunity to welcome you back in the future.Kind regardsReservations Dept

6/10 – Okay

Carol

Gut: Sauberkeit und Personal & Service
Nice area but very dated building and rooms
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 15. Jan. 2024
Dear CarolThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's location. We understand that the building and rooms may appear dated. Guest comfort is our top priority, and we are continuously working to enhance our facilities to meet the expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future.Best regardsReservations Dept

10/10 – Hervorragend

Phil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We stayed overnight as we attended a works Christmas party and the night was very good. Food was lovely. The accommodation was nice a bit simple but it did the job to make our stay good
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 5. Dez. 2023
Dear PhilThank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your overnight stay during the works Christmas party. It's fantastic to know that you found the food lovely, and we're pleased that the accommodation, while simple, served its purpose in making your stay enjoyable. We appreciate your positive comments and are grateful for your kind words.We look forward to welcoming you back in the future and hope to make your next stay even more memorable.Best regards,Reservations

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good value fir the money
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservations am 30. Nov. 2023
Dear DavidThank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again soon.Warm regardsReservations Dept

10/10 – Hervorragend

Pauline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservations am 30. Nov. 2023
Dear PaulineThank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again soon.Warm regardsReservations Dept

8/10 – Gut

Sameer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was good, the lake was lovely I had a lakeside room which was nice but one thing that was terrible was the size of the tv , it seemed like it was the same size as my laptop screen apart from that a good hotel, I like to watch tv and relax so I wasn’t happy about that or I would have give 5 stars. Aside from that great hotel
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservations am 28. Nov. 2023
Dear SammerThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. Your opinion is valued greatly, and we appreciate your comments about our hotel.Warm regardsReservations

10/10 – Hervorragend

T

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely position overlooking the lake. Very attentive staff who were friendly and helpful.
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservations am 23. Nov. 2023
Thankyou so much for taking your time to give our hotel a great review, Our team takes great pride in ensuring our guests have a great visit. We truly appreciate your stay with us and hope to see you in the future

10/10 – Hervorragend

Ben

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservations am 18. Nov. 2023
Dear Ben,Thank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and your positive feedback reinforces our commitment to this goal. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 – Gut

Steve

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay in and would definitely stay again.
Aufenthalt von 2 Nächten im November 2023
Antwort von Reservations am 16. Nov. 2023
Good evening, Thankyou for your review and leaving us a high rating. We hope to welcome you back in the future. kind regards reservation Dept