Außenbereich

Bewertungen von Wyndham Garden Grand Rapids Airport

3 out of 5
Wyndham Garden Grand Rapids Airport
4495 28th St Se, Grand Rapids, MI

Bewertungen

5,4
137 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
186 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
185 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
180 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
315 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,4/10

Sauberkeit

6,8/10

Personal & Service

5,4/10

Ausstattung

5,2/10

Zustand der Unterkunft

5,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im März 2020
Antwort von Wyndham Gardens am 17. März 2020
We would like to thank for your stay with us and for taking the time to provide feedback.We would love to see you as a guest in the future to assure a stay that exceeds your expectations.

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Das Hotelzimmer war schon etwas abgewohnt. Sehr hellhörig. Für eine Nacht war es OK.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Wyndham Garden Hotel am 19. Nov. 2019
We appreciate your feedback, so that the issues can be resolved. We hope to see you again as a guest in the future to assure a stay that will exceed your expectations. Thank you, Wyndham Garden Hotel

2/10 – Ungenügend

Alana

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This hotel was dirty, the whole first floor smelled like marijuana, the furniture was old and damaged, and it was under construction. More like a 1 star hotel, definitely not a 3 star.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello Alana,We apologize that your experience did not meet your expectations. Guest feedback is valuable to us and will be shared with the team for improvement. We aim to provide a comfortable stay for all our guests and regret that we fell short during your visit.

2/10 – Ungenügend

Debbie

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is in rough shape. Patches in walls all over. Bathroom door had a hole. It’s cleaned to the bare minimum. Feet stuck to the floors in the room. Mold came out the jets in the soaking tub. There was no sleeping loudest hotel I’ve been in. Door’s slamming people screaming. People above me stomping and moving furniture all night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Debbie, We appreciate you sharing your feedback with us. We take all comments seriously and will address them with the appropriate teams for further review. Our aim is to ensure all guests have a comfortable stay. We apologize for any inconvenience you may have experienced during your time at our hotel.

2/10 – Ungenügend

Justin

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rude at desk. Im here 4 times a week
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Justin, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable to us, and we will address this matter with our team to ensure a professional and welcoming service for all guests in the future. Thank you for bringing this to our attention.

6/10 – Okay

Wendy

Mit dem Partner gereist
Good price. Some broken furniture
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Wendy, We appreciate your feedback and are glad you found our rates favorable. We will address the maintenance concerns to enhance our guests' experience. Thank you for bringing this to our attention.

4/10 – Schlecht

Evelin

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Floor was sticky in the room, toilet seats clearly need replacing. The pictures on the website are no longer what the hotel looks like.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 18. Mai 2024
Hello Evelin,We appreciate your feedback and apologize for the inconvenience you experienced. We will share your comments with the relevant teams for review. We strive to provide accurate representations of our property online. Your input helps us improve our services for future guests.

10/10 – Hervorragend

Ramanathan

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Like : Furniture, breakfast
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Manager am 11. Mai 2024
Hello Ramanathan,We appreciate your positive feedback on our furniture and breakfast offerings. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

2/10 – Ungenügend

Kendra Trepus

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 10. Mai 2024
Hello Kendra Trepus, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us to discuss any concerns you may have so we can address them accordingly.

6/10 – Okay

Paula

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Not awful. Not great. I wish my coffee machine worked in my room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 6. Mai 2024
Hello Paula,We appreciate your feedback and apologize for the inconvenience you experienced with the coffee machine. Guest satisfaction is important to us, and we will share your comment with our team for future improvements. Thank you for bringing this to our attention.

4/10 – Schlecht

Robert

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Shower and sink did not drain. GFI by vanity didn’t work. Room Smelt like cigarette smoke. Outside around hotel always smelt like marijuana. Breakfast options were lame. Only decent thing was the pool.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Robert,We appreciate your feedback and apologize for any inconvenience you experienced. Please know that we take all guest comments seriously and have shared your concerns with the relevant teams for their review. Your comfort and satisfaction are important to us, and we will continue to strive towards providing a pleasant stay for all our guests.

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed here a couple weeks while waiting for our new place to be move in ready. The staff was very courteous and friendly. The rooms are clean and nice. Weekends are a bit noisy due to it being much busier, however, i didnt really notice too much. The light breakfast in the morning was really a nice way to start the day. The pool area is tidy and there is an exercise room as well. There are some renovations ongoing, but nothing that interupted our stay or really bothered us at all. All in all the staff made our stay pleasant and i would definately stay there again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Michelle,We are delighted to hear that you enjoyed your stay with us and found our staff to be courteous and friendly. It's great to know that you appreciated our clean rooms and enjoyed our light breakfast in the morning. We're pleased that the renovations did not disrupt your stay and that you were able to relax in our pool area and utilize the exercise room. We look forward to welcoming you back on your next visit.

10/10 – Hervorragend

Mical

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay, will be coming back
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Mical,We are delighted to hear that you enjoyed your stay with us! Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit.

8/10 – Gut

Missy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Missy,We're thrilled to hear you had a pleasant stay with us! If you have any other comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 – Ungenügend

Joanna

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms dirty and weed smell
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Joanna, We apologize for any inconvenience and appreciate your feedback. We strive to maintain high cleanliness standards throughout the hotel. Your concerns have been noted for our team to address promptly. Please reach out to our management team directly for further assistance with your experience.

2/10 – Ungenügend

Kimberly

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an absolutely horrible place to stay. Lots of crime at the hotel often. Hotel grounds look like no one cares about visual appearance. The smell of the linens kept me awake throughout the night. Staff were uncaring about patrons needs. Be warned, do not stay here.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Kimberly, We're sorry to hear about your experience. We take all feedback seriously and encourage guests to reach out to management directly to address any concerns. Our team is dedicated to providing a safe and comfortable environment for all guests, and we regret to learn that we fell short of your expectations. Your comments will be shared with the appropriate departments for further review and improvement.

2/10 – Ungenügend

Victor

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Do not stay here! The exterior door to enter the hotel is supposed to be locked and require a room key to enter 24 hours a day. It was never locked. A major safety issue. The room was filthy and it is clear that the management makes no attempt to clean it or care. Someone hung two car air fresheners in the air conditioning vent, clearly to mask the smell of the place. The window of the room looks directly into the indoor pool. I’m pretty sure people use this hotel as a place to do drugs. I don’t think pets are allowed but at 2am someone’s large dogs were barking in the hallway. Again, no one from hotel management cares. I could go on and on, but you probably already get the idea that you should avoid this place at all costs.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Victor, We apologize for the experience you encountered. Your feedback is important, and we encourage guests to reach out to management directly for any concerns. We strive to provide a safe and clean environment for all guests and will address these issues accordingly.

6/10 – Okay

Christine

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Terrible place. Dirty, under construction, bad breakfast, loud noises all night. Never again
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 18. Apr. 2024
Hello Christine, We apologize for the inconvenience you experienced during your stay. Please feel free to reach out to our management team to address any further concerns. Your feedback is valuable to us in improving our services for future guests.

8/10 – Gut

Joseph

Mit einer Gruppe gereist
Gut: Personal & Service
Value
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 5. Apr. 2024
Hello Joseph,We appreciate your feedback and happy to learn that your experience did meet your expectations in terms of our hotels value. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 – Ungenügend

Emily

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 27. März 2024
Hello Emily, We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly to provide more details on how we can improve for the future. We value your feedback and hope to welcome you back for a better stay.

6/10 – Okay

celina

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Place to sleep - nothing more Paid a cheap rate and certainly glad I paid no more , hotel needs a LOT of fixing up , very run down , 1 elevator around the total opposite end of the lobby and not a lot of explaining upon check in ( later at night ) Breakfast was not great at all If you want a cheap place to sleep and don’t care about anything else , this is your spot , ( online pics look better than the real hotel )
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 24. März 2024
Hello celina,We regret to hear about the challenges you experienced during your stay. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences. Our team is always available at the front desk to address any concerns promptly. Our breakfast offerings are designed to cater to various preferences, and we apologize if they did not meet your expectations. We appreciate your insights and will use them to improve our services.

6/10 – Okay

Staci

Mit einer Gruppe gereist
Not what expected from the area.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Staci, We regret to hear that our hotel did not meet your expectations. Your feedback is valuable for us to improve our services. Please feel free to contact our management team with any further details or concerns you may have regarding your stay. Thank you for choosing to stay with us.

6/10 – Okay

Cathy

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
The hotel is large and the location of the only elevator is not convenient at all. Smoking was allowed near the only door near the elevator and it was rather smelly in the area. The fire alarm went off twice at about 4:35 and 5 am. We had know idea if it was real and we should pack up and get out or if it was related to the smoking.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 20. März 2024
Hello Cathy,We are sorry to hear about your experience and apologize for any inconvenience caused by the location of the elevator and smoking area. Please rest assured, the fire alarm is a standard safety measure and any activations are thoroughly investigated by our team. Your feedback is valuable for us to continue improving our services and facilities for all our guests.

2/10 – Ungenügend

Ryan, Ashland

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 19. März 2024
Hello Ryan, We're disappointed to hear that your experience didn't meet expectations. Feel free to get in touch with us directly to discuss any concerns you may have. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 – Ungenügend

Charles Christopher

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is not maintained well and the room was not clean. Loud rooms, noise from other rooms can be heard through the walls and in the Halls.
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 17. März 2024
Hello Charles Christopher,We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valued as it helps us improve our services. Please feel free to contact our management team to address any concerns you may have directly.

10/10 – Hervorragend

Elisa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
super nice and convenient, close to just about everything
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 16. März 2024
Hello Elisa,We are delighted to hear that you found our hotel to be conveniently located. We strive to offer a great location for our guests to enjoy their stay to the fullest. Should you have any future questions or need assistance, please feel free to reach out to us.

2/10 – Ungenügend

Lauren

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is very run down, I had the people staying across from my hotel room steal my door dash order seconds after it was dropped off. You will hear running in the hallway, and slamming of doors, and the whole place smells like when you leave someone's house who smokes every day and the smoke lingers into the walls and carpets - I would never recommend staying at this place. Found pieces of hair in the bed, and on the bathroom floor.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 14. März 2024
Hello Lauren, We regret to hear about your experience and apologize for any inconvenience. Your feedback will be forwarded to the relevant departments for improvement. The comfort and safety of our guests are our top priorities, and we continuously strive to enhance the quality of our services.

10/10 – Hervorragend

Marquisha

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Jets In My Jacuzzi Tub Was Filthy I Had To jump Out Because When I Turned The jets On Dirt Came Out Of It so I had to Go Buy My Own Bleach, Comet Cleaner And Clean The Jets, the couch had a lot of stains so I had to flip the pillows. I asked for my bed set be changed because they was dirty and they remade my bed instead of changing the sheets the floors was dirty in my room I asked them to mop it and they didn’t so I had to also buy a mop and cleaning supplies for that. I don’t think I will be coming back.
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 14. März 2024
Hello Marquisha, We regret to hear about your experience. Your feedback is valuable, and we will address your concerns with our housekeeping team to ensure a better stay for our future guests.

6/10 – Okay

Missy

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Rooms were adequate. Water was HOT and pressure was strong. Annoyingly, we were booked in one of the "poolside ” balcony rooms but we are scheduled and if you like to see humans in the pool that are chill one minute and the next bloodthirsty and bleach soaked !! My favorite
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 6. März 2024
Hello Missy, We appreciate your feedback on the room amenities and water pressure. Please feel free to reach out to management regarding any room location preferences for your future stays. Thank you for sharing your experience with us.

10/10 – Hervorragend

Zamari

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Great hospitality
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 6. März 2024
Hello Zamari,We are delighted to hear that you appreciated our hospitality during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another enjoyable experience at our hotel.

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay and close to the airport the staff was friendly and helpful
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 6. März 2024
Hello Anthony,We are pleased to hear that you enjoyed your stay with us and found our location convenient. Our team takes pride in providing excellent service to all our guests.If you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly.

4/10 – Schlecht

daniel

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The beds and sheets were stained, cabinets were missing doors, the space’s set up wasn’t exactly welcoming
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 1. März 2024
Hello daniel, We appreciate you sharing your experience and apologize for any inconvenience caused. Your feedback is valuable for us to address areas needing improvement and provide a better stay for future guests. Please feel free to reach out to our management team regarding your concerns for further assistance.

4/10 – Schlecht

Wayne

Verbesserungswürdig: Sauberkeit
Dirty rooms. Upkeep needed
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 19. Feb. 2024
Hello Wayne, We appreciate your feedback and apologize for the inconvenience you experienced. Your comments will be shared with our team for further improvement. Thank you for bringing this to our attention.

10/10 – Hervorragend

Enrique

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 17. Feb. 2024
Hello Enrique,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had an excellent experience with us. We strive to provide exceptional service to all our guests, and we are delighted that we met your expectations. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay.

2/10 – Ungenügend

Ashly

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 16. Feb. 2024
Hello Ashly,We are sorry to hear that you did not have a satisfactory experience during your stay. We encourage you to reach out to our hotel so that we can address any concerns you may have had. Our team is dedicated to ensuring our guests have a pleasant stay and we appreciate your feedback.

10/10 – Hervorragend

April

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
That it was on the main road but still tucked away
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 16. Feb. 2024
Hello April,Thank you for sharing your feedback about our hotel's convenient location. We are pleased to hear that you appreciated our property being tucked away despite being on the main road. We aim to provide a peaceful and tranquil environment for our guests to enjoy. We hope to welcome you back in the future for another pleasant stay.

8/10 – Gut

John

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. März 2024
Hello John,We are delighted to hear that you had a pleasant stay with us! We appreciate you choosing our hotel and hope to welcome you back soon for another enjoyable experience.

2/10 – Ungenügend

Brandon

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and hotel in general was absolute trash. NEVER BOOK THIS HOTEL! It needs to be shut down.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Manager am 15. Feb. 2024
Hello Brandon, We are sorry to hear that your experience at our hotel did not meet your expectations. We value guest feedback and would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. Our management team would like to address your concerns in a timely manner.

6/10 – Okay

Lloyd

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Don’t feel I could give a real review. The property sustained some flood damage due to rapid snow melting.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 14. Feb. 2024
Hello Lloyd, Thank you for sharing your feedback. We apologize for any inconvenience caused by the recent flood damage. We understand that unexpected circumstances can impact your stay, and we appreciate your understanding and patience during this time. Should you have any further concerns or if there is anything we can assist you with, please do not hesitate to reach out to our management.

2/10 – Ungenügend

Jeremia

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My life was in danger…. Need to be shut down
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 14. Feb. 2024
Hello Jeremia, Thank you for sharing your feedback with us. We take every guest's safety seriously and regret to hear about your experience. We encourage you to reach out to our management team directly to discuss your concerns further. Your feedback is valuable in helping us improve our services.

4/10 – Schlecht

Mary, Wyoming

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They could of had a nicer breakfast and water was cold
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Manager am 13. Feb. 2024
Hello Mary, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Our team will review your comments regarding the breakfast and temperature of the water to ensure we continue improving. We appreciate your input and hope to welcome you back in the future for an even better experience.

4/10 – Schlecht

Umeika

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Location is excellent. I have stayed in Wyndam many times and this is by far the worst property I have ever stayed in. The outside of the property is unkempt and ran down. Overall felt unsafe as the door with 24 hour access was broken so anyone could walk in. The door to the room was ill fitting with no security latch. People were walking down the hall all times of night. The room looked run down. The furniture was old and mismatched. It looked like it came from a liquidation center. The bed box spring was super noisy so that everytime your moved in bed it rattled.The tv was small and difficult to see. The hall carpet was dirty and smelled horrible in the halls. The night clerk while clean in appearance was so malordrodous I was sick to my stomach. I am very disappointed in the property overall I know that this property is run by Prestige Holdings but they are not doing postive service to the Wyndam name.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 13. Feb. 2024
Hello Umeika, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with the relevant team for further review and improvement. We strive to provide a comfortable and secure environment for all our guests, and we regret that we fell short of meeting your expectations on this occasion. We value your loyalty to the Wyndam brand and hope to have the opportunity to welcome you back in the future.

2/10 – Ungenügend

Cherona L

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
First off, we were greeting by some wild driver in the parking lot. Then we walked in to a funky smelling hallway. The room had walls that had smudge marks and dead mosquitoes squashed into the wall… it’s February, so obviously the walls haven’t been cleaned in awhile. Oh, the toilet seat didn’t match the toilet… and it loud sounds all night. The other guests were quite loud. I would have left immediately if it was earlier, but I was too tired from a long day of travel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 13. Feb. 2024
Hello Cherona L, We apologize for the inconveniences you experienced during your stay. It's important for us to maintain a clean and pleasant environment for our guests, and we appreciate you bringing these issues to our attention. We will address the cleanliness concerns with our housekeeping team and ensure that our standards are met. We apologize for any disturbance caused by noise from other guests, as we strive to provide a peaceful atmosphere throughout the night. Thank you for your feedback, and we hope to have the opportunity to improve your experience in the future.

6/10 – Okay

Raynette

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Comfortable
The hotel was convenient and a fare price. The beds were comfortable. And the room was clean. There were no bells and whistles pertaining to the hotel itself. But, it was comfortable and affordable. The check in wasn’t difficult, but I’ve had more pleasant customer service.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 10. Feb. 2024
Hello Raynette,Thank you for your feedback on your recent stay at our hotel. We are pleased to hear that you found our location convenient and our prices affordable. It's great to know that you found the beds comfortable and the room clean. We appreciate your comments regarding the check-in process and customer service, and we will use this as an opportunity to improve. We hope to welcome you back again in the future for an even better experience.

2/10 – Ungenügend

Joseph

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 9. Feb. 2024
Hello Joseph,We're sorry to hear that your experience at our hotel fell short of your expectations. If you have any specific feedback or concerns you'd like to share, we encourage you to reach out to us directly as we value your input and would like to address any issues. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 – Ungenügend

Kerri

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 9. Feb. 2024
Hello Kerri,We're sorry to hear about your disappointing experience during your stay. We encourage you to reach out to our hotel directly with any specific feedback you may have, so we can address the issues you encountered. We value your opinion and are committed to improving our guests' experiences. We hope to have the opportunity to welcome you back in the future.

6/10 – Okay

Andrew

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 6. Feb. 2024
Hello Andrew, We appreciate you choosing our hotel for your recent stay. We would love to hear about your experience in order to improve our services. Please don't hesitate to reach out to us with any feedback you may have. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 – Hervorragend

Zakiya

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Great
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Manager am 1. Feb. 2024
Hello Zakiya,We are so glad to hear of your great stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

2/10 – Ungenügend

Crystal

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room 228
Antwort von Manager am 31. Jan. 2024
Hello Crystal, Thank you for sharing your feedback about your stay in Room 228. We appreciate your comments as they help us improve our services. We apologize for any inconvenience you may have experienced during your stay. We take all feedback seriously and will address the issues you mentioned to ensure a better experience for future guests. Please feel free to contact our management team directly to discuss your concerns further.

2/10 – Ungenügend

Victoria

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Checked I. Pipes has burst entire hotel smelled like mold which I’m allergic to had to leave no refund given I had to leave for my health
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 31. Jan. 2024
Hello Victoria, We apologize for the inconvenience you experienced during your stay. We take our guests' well-being seriously and have already addressed the issue with our pipes to ensure it doesn't happen again. We recommend reaching out to our management team regarding any refund requests. We value your feedback and thank you for bringing this to our attention.