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Bewertungen von Homewood Suites by Hilton Grand Rapids Downtown

3 out of 5
Homewood Suites by Hilton Grand Rapids Downtown
161 Ottawa Avenue N.W., Grand Rapids, MI

Bewertungen

8,8

Hervorragend

633 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
214 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
45 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
23 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Nils

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Schöne, alte Bausubstanz. Fußboden ist sehr laut. Man hört die Schritte der Zimmernschbarn. Zimmerservice kommt nur alle paar Tage. Sicherlich muss nicht jeden Tag eine Grundreinigung durchgeführt werden, aber vielleicht die Mülleimer geleert und die Verbrauchsmittel aufgefüllt.
Aufenthalt von 9 Nächten im Juni 2023
Antwort von Alexandra Jones am 10. Juli 2023
Thank you for your feedback!

2/10 – Ungenügend

Frank

Aufenthalt von 1 Nacht im Juli 2021
Antwort von Justin B CTA am 8. Nov. 2021
Dear Frank, Thank you for reviewing your recent stay. We hope you elect to stay with us again.

10/10 – Hervorragend

Gretchen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Walkable to Van Andel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 21. Mai 2024
Hello Gretchen, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

William, Brownstown

Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Michelle

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 21. Mai 2024
Hello Michelle, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

Jezebel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Jezebel, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Hailey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was clean and staff was nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Hailey, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Gabriel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Gabriel, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Stephanie, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Sarahgin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Sarahgin, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

6/10 – Okay

Zack

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Zach, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. Please have safe travels! Team Homewood

8/10 – Gut

Cori

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just need more staff at reception.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Cori, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

Brent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Brent, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Alison

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved being able to stay so close to the DeVos center and Alex, who checked us in, was magnificent! Our room was incredibly huge and beautiful and well appointed, not to mention comfortable. We definitely will be staying there again when we head to GR for concerts! It was wonderful! I might add the original wooden floors are still there and in the rooms, the wooden floors creak which has a beautiful sound to them!!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill S. CTA am 1. Mai 2024
Hi Alison,Thank you so much for taking the time to leave this review and for choosing to stay at the Homewood Suites by Hilton Grand Rapids downtown! We wish you safe travels and hope to host your next visit to Grand Rapids! Thanks Again,Team Homewood

4/10 – Schlecht

Tasia

Gut: Sauberkeit
Everything was good except for the noise and our TV in the living room turned on but no volume. They could not fix it.
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill S. CTA am 27. Apr. 2024
Hi Tasia, Thank you so much for choosing the Homewood Suites and for leaving this feedback so we can continue growing our offerings and service quality! Please have safe travels! Team Homewood

8/10 – Gut

Anthony

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking is expensive in this area. Hotel has original hardwood floors that, while charming, are pretty creaky.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bill S. CTA am 27. Apr. 2024
Hi Anthony - Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. Please have safe travels! Team Homewood

10/10 – Hervorragend

Samantha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Saw a concert around the block from the hotel. Was able to park at hotel and walk everywhere. Stayed 3 nights. Lots to do in downtown Grand Rapids.
Aufenthalt von 3 Nächten im April 2024
Antwort von Bill S. CTA am 27. Apr. 2024
Hi Samantha, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
…
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill S. CTA am 27. Apr. 2024
Hi Jennifer, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Liam

Aufenthalt von 1 Nacht im April 2024
Antwort von Bill S. CTA am 15. Mai 2024
Hi Liam, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Sarah

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill S. CTA am 27. Apr. 2024
Hi Sarah, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Jourdan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was perfect but the parking ramp was kinda weird. Said I could check out with card but it didn’t work. Oh well. Otherwise a beautiful building and extremely nice rooms. I would stay again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Jourdan, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

4/10 – Schlecht

Bryant

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Waited 45 minutes after check-in time to access pre-reserved room. Told it was because of maintenance issues. Obviously wasn't repairing the air conditioner because it didn't work. Very hot room with no windows. Felt like a 70s dystopian sci-fi movie. Parking is not included in room fee. Scan card provided for parking did not work. The gentleman did his best to resolve the issue. Room was clean and comfortable. Do not waist your time with the free breakfast. Terrible. Just terrible. The kind woman working the station was the only highlight. Many quality breakfast choices in the area. Stay 10 minutes outside of town. Rooms are much cheaper. You're going to pay for parking if you stay downtown or not. Nothing worth walking to anyway except overpriced bars. Museums close at 5 on Saturday.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Bryant, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. We will surely use it to improve our offerings. Please have safe travels. Thank you,Team Homewood

10/10 – Hervorragend

Larry

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nothong
Aufenthalt von 1 Nacht im April 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Larry, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

6/10 – Okay

Rafaela

Mit der Familie gereist
Gut: Personal & Service
The beds were not comfortable. Very cheap with the toilet trees. Our room only had two towels for a guest of 4 and very little toilet tree products. The room wasn’t cleaned very well. The floor was dirty and room was dusty. The breakfast was very good and cold. Nothing that was supposed to be hot was hot. That was the worst coffee I ever had at a hotel. Went to the fitness room two days in a row and the water tank had zero water. There were also homeless people right outside the parking garage sleeping. Parking in downtown is very expensive. Expect to pay every where you park.
Aufenthalt von 2 Nächten im März 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Rafaela, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. We will surely use it to improve our offerings. Please have safe travels. Thank you,Team Homewood

10/10 – Hervorragend

Sally

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Loved this hotel! Very clean and convenient location to Devos Place. Breakfast was delicious with a large variety of hot and cold items. One of the ladies serving breakfast had an extreme attitude towards the guests, mumbling mean things under her breath. That turned an otherwise pleasant experience with the hotel sour, unfortunately.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Sally, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Tabitha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to event downtown.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Tabitha, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Kurt

Aufenthalt von 1 Nacht im März 2024
Antwort von Bill S. CTA am 27. Apr. 2024
Hi Kurt, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a beautiful room overlooking the city, clean everyone was friendly I will definitely stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Linda, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Charyl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was lovely. Very clean and updated. The staff was amazing, and the location is walking distance to everything you need downtown. Loved my stay! Will keep this place in mind the next time I need to stay in Downtown Grand Rapids
Aufenthalt von 1 Nacht im März 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Charyl,Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

6/10 – Okay

Daniella

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Unfortunately we didn’t get the experience we were hoping for with this highly rated property. Our check in process was very rocky and we could tell checking in that the staff member was very frustrated. Once getting checked in we entered our room to find another guest occupying the room and in the process of getting dressed. When we went back down to the front desk the staff member said “was there someone else in your room?”, making it obviously that he was concerned to begin with that this could be the case and it was very confusing for us. We were provided a simple apology with the blame being put on “first shift” and given a new room. We were able to speak to the manger the following morning who was very kind a provided us some compensation for the poor experience. This situation aside, we were very unimpressed with our room cleanliness. The floors in the kitchen were sticky, the carpet was dirty, there was something spilled on the floor throughout the bathroom and the pillows were stained. I’m not sure if it was standard for a two night stay or not, but we also never received any room service. The hotel was beautiful, but sadly we will be looking for other accommodations for our next stay.
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Daniella, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. We will surely use it to improve our offerings. Please have safe travels. Thank you,Team Homewood

10/10 – Hervorragend

Megan

Aufenthalt von 1 Nacht im März 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Megan,Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

Anna

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
My room was very dated, which took away from the experience. The parking instructions could have also been made a lot more clear.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Anna, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. We will surely use it to improve our offerings. Please have safe travels. Thank you,Team Homewood

4/10 – Schlecht

Jeri

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Way less than I expected for a Hilton at this price. The room was advertised city view....which if you think one window looking into a brick Wall in a parking deck it the city.... technically it was. There was no window that saw outside. Also, the place was not clean. There were dishes left in the dishwasher and hair all over. My child actually picked up a hair comb/pick and was carrying it around. We rented a suite for 5 and it came with two wash cloths. Clearly we could have asked for something different,.but when you are traveling with 2 year olds you are just happy to get to your room. Lots of choices in Grand Rapids. I will not choose this one again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Bill S. CTA am 5. März 2024
Hi Jeri - Thank you for reaching out and leaving the detailed feedback and giving us a change to make it right with the full refund for your stay. We hope to host you in the future with a stay that meets our standards, as your stay was unacceptable in our eyes as well. Please have safe travels and come see us again soon!

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Julie - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay at Homewood Suites. Overall it was a great experience, the room was fairly clean until you looked a little closer. In the morning we realized there was quite a bit of dust and crumbs between the bed and bedside table. Also would have loved some hotter water! But those are small details in the grand scheme of our fabulous stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Amy - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the best hotel stay I have ever been at. The breakfast in the am had the best selections and the food was delicious. Everything about it was wonderful especially the manager of the downstairs store Websters convenience store. Thank you Hilton for being so professional.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Dan - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

4/10 – Schlecht

Whitney

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 10. Apr. 2024
Hi Whitney, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. We will surely use it to improve our offerings. Please have safe travels. Thank you,Team Homewood

10/10 – Hervorragend

Jody

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Jody - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

terry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is awesome. Good location.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Terry - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

6/10 – Okay

Ben

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Stains under the sheets. Lots of noise. Ice machine out of order. Staff was helpful and friendly
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Ben, Thank you for your feedback - We will surely use it to make improvements for our future guest's stays. Please have safe travels and thanks for choosing the Homewood Suites.

6/10 – Okay

Alexandre

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bill S. CTA am 27. Feb. 2024
Hi Alexandre, Thank you for your feedback - We will surely use it to make improvements for our future guest's stays. Please have safe travels and thanks for choosing the Homewood Suites.

6/10 – Okay

Jeremy

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Can find a better experience.
For a Hotel that is expensive it was an ok experience. Room was clean and nice. However i encountered lots of slamming doors and alot of noise both nights. Called the counter and the response was its a Hotel there's gonna be noise. We will come down and see if we can find the cause. I sat on the stairs for over a hour and nobody came. I understand some noise but not all hours of the night. For the price I can find a better experience.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bill S. CTA am 20. Feb. 2024
Hi Jeremy - Thank you for your feedback - We will surely use it to make improvements for our future guest's stays. Please do not hesitate to contact the hotel management team so we can find a resolution for your stay issues. Please have safe travels and thanks for choosing the Homewood Suites. Thank you, Team Homewood

10/10 – Hervorragend

Kate

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great customer service!
We had an amazing stay and the customer service was excellent. Great location.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 20. Feb. 2024
Hi Kate - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

Gary

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bill S. CTA am 17. Feb. 2024
Hi Gary, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

8/10 – Gut

Jeff

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 17. Feb. 2024
Hi Jeff - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Although the Hotel was located in an older downtown building, the facility had been updated and was in excellrnt shape. Breakfast was great. Located close to many good restaurants and Devos Performance Hall. We'd definitely come back!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 17. Feb. 2024
Hi Robert - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

2/10 – Ungenügend

Carmen

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
This was by far the worst stay I have had anywhere in a long time. We had stayed here once before and it wasn’t this bad. The bed was like sleeping on a cement block, the pillows were absolutely awful. And to make things even more uncomfortable, the temperature in the room could not be regulated. We arrived in the room with it set at 74. We turned the aC on and dropped it to 69, along with turning on the fan. It did not help one bit. Progressively the room got warmer and warmer through the night, reaching 78 degrees by the time we got up in the morning. I’ve never woke up more miserable in a hotel in my life. Never again.
Antwort von Bill S. CTA am 17. Feb. 2024
Hi Carmen - Thank you for your feedback - We will surely use it to make improvements for our future guest's stays. Please do not hesitate to contact the hotel management team so we can find a resolution for your stay issues. Please have safe travels and thanks for choosing the Homewood Suites.Thank you, Team Homewood

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 17. Feb. 2024
Hi Julie - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood

6/10 – Okay

Colin

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bill S. CTA am 6. Feb. 2024
Hi Colin - Thank you for your feedback - We will surely use it to make improvements for our future guest's stays. Please have safe travels and thanks for choosing the Homewood Suites.Thank you, Team Homewood

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property, close to tons of restaurants/bars, easy parking, room was very clean and spacious.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bill S. CTA am 5. Feb. 2024
Hi Jessica!Thank you so much for choosing to stay with us at the Homewood Suites Grand Rapids Downtown! We are glad to hear you enjoyed our location, convenient parking, and cleanliness! We hope that we can host your next visit to Grand Rapids! Thank you again and please have safe travels! Team Homewood