Terrasse/Patio

Bewertungen von Best Western Hospitality Hotel & Suites

2.5 out of 5
Best Western Hospitality Hotel & Suites
5500 28th Street SE, Grand Rapids, MI

Bewertungen

7,4

Gut

310 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
336 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 8 - Gut" "
163 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 6 - Okay" "
117 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
83 von insgesamt 1009 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,2/10

Personal & Service

7,4/10

Ausstattung

7,4/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Daniela, Berlin

Mit der Familie gereist
Gut: Personal & Service
Mit dem Namen Best Western hätte ich mehr erwartet... Das Personal war sehr freundlich, aber zu unerfahren (teilweise Aushilfskräfte aus anderen Hotels). Bei Zimmerbezug habe ich gleich einen großen roten Fleck auf dem weißen Bezug entdeckt, der dann auch zügig erneuert wurde. Der Fleck im Teppich blieb dagegen unbemerkt, zumal das Zimmer während unseres Aufenthaltzeitraumes nur gereinigt wurde, wenn man es an der Rezeption erbeten hat. Einige Tage lang gab es keine Butter oder Margarine beim Frühstück. Das Personal meinte nur, dass sie es weitergegeben hätten und man den Frischkäse nehmen soll. Zu Beginn funktionierte der Whirlpool noch, dann versagte die Technik. 2 Damen von der Rezeption kamen sich das anschauen, wussten aber noch nicht einmal, wo der Anschaltknopf war. Die Lage war allerdings optimal, Einkaufsmöglichkeiten und Restaurants in unmittelbarer Nähe.
Aufenthalt von 8 Nächten im Juli 2022
Antwort von GM am 9. Aug. 2022
I am very sorry for the issues you had

6/10 – Okay

Toccara

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Breakfast was absolutely horrible.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Megan am 13. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Stephanie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Area
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Megan am 13. Mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ungenügend

Christy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Megan am 9. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Steven, Barrie

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Breakfast was below standard and ends too early. The shower drained too slow, there wasn't enough towels, and the air-conditioner fan was too loud and too close to the bed.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Megan am 8. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Hervorragend

LaTasha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Megan am 9. Mai 2024
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we would love to welcome you back anytime. Please do come stay with us again in the future!

10/10 – Hervorragend

Colleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service, room was clean, beds comfy!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von megan am 7. Mai 2024
I wanted to take a moment to extend my sincerest gratitude for taking the time to complete our recent survey. Your feedback is incredibly valuable to us as it helps us to continuously improve and enhance our services.Moreover, I want to express my heartfelt thanks for choosing to stay with us. We truly appreciate the opportunity to host you and we hope that your experience with us was nothing short of excellent.

8/10 – Gut

Ellen

Gut: Personal & Service
No jacuzzi at the pool
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Megan am 4. Mai 2024
Thank you for your feedback and stay. Sorry we no longer have a jacuzzi.

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk clerk went above and beyond with service to get an expensive electronics forgotten item back to me via UPS. Outstanding service.
Aufenthalt von 1 Nacht im April 2024
Antwort von Megan am 1. Mai 2024
Thank you for your amazing review. Glad we could be of service. Have a great day.

8/10 – Gut

corinne

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit und Ausstattung
The bedsheets were dirty/stained and the property grounds have a lot of debris and trash on the premises. I enjoyed the location and pool. Great breakfast!
Aufenthalt von 1 Nacht im April 2024
Antwort von Megan am 24. Apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Michael

Gut: Sauberkeit
The highway noise is constant. Do NOT get an outside room. Key cards failed after first day. Nice looking indoor pool ( though I didn’t use ) The center courtyard and outside are weedy and unkempt.
Aufenthalt von 2 Nächten im April 2024
Antwort von Megan am 22. Apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Kayla

Verbesserungswürdig: Sauberkeit
The bedding was not changed when we arrived.
Aufenthalt von 1 Nacht im April 2024
Antwort von Megan Williams am 15. Apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Gut

LAURA L

Aufenthalt von 1 Nacht im April 2024
Antwort von Megan am 4. Mai 2024
Than k you for your stay and feedback.

6/10 – Okay

Trina

Aufenthalt von 1 Nacht im März 2024
Antwort von Megan Williams am 5. Apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Patrick

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Blood stains on curtains, dirty carpet throughout, place also smells funky. Definitely won't be back.
Aufenthalt von 2 Nächten im März 2024
Antwort von Megan Williams am 30. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Gut

Michelle

Mit der Familie gereist
Nice, clean property
Aufenthalt von 1 Nacht im März 2024
Antwort von Megan Williams am 29. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

corinne

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They took great care of our family. Thanks for breakfast daily!
Aufenthalt von 10 Nächten im März 2024
Antwort von Megan Williams am 19. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Okay

Kimberly

Mit Haustieren gereist, Mit der Familie gereist
Rooms were spacious and clean. Dislike - the overpowering smell of weed when coming back to our room after dinner. Breakfast was lacking and poor. No hot water. No microwave to make the oatmeal packets that were there. Only fruit was apples. I went up at 8 am and there was no eggs, no biscuits, no bacon or sausage and very little muffins and bread.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Megan Williams am 28. Feb. 2024
Thank you for your feedback and stay. We will look in to correcting those issues, to not have this problem again.

8/10 – Gut

Kelly

Geschäftlich gereist
Gut: Personal & Service
Great staff and quiet room
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Megan Williams am 21. Feb. 2024
Thank you for your stay and your feedback. Have a great day.

4/10 – Schlecht

Shelby

Aufenthalt von 2 Nächten im Februar 2024
Antwort von A am 16. Feb. 2024
I am sorry to hear you didn't enjoy your stay with us. We are awaiting pickup for your jacket and it should be on the way shortly.

8/10 – Gut

Riyadh

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the property and how everyone was very nice and friendly.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von A. am 12. Feb. 2024
Thank you so much for taking the time to leave us this review. It pleases us to know that you enjoyed our staff. Please come see us again sometime!

2/10 – Ungenügend

Tim van

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Megan Williams am 23. März 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Mark

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had an issue when checking in that was resolved quickly but shouldn’t have happened. Clerk said payment was declined due to insufficient funds. Paid via Expedia & showed receipt. They looked into it closer & found the issue. Not sure of the details but did get it resolved fairly quick.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Megan Williams am 9. Feb. 2024
Sorry for the inconvience. We will be working on the issue insure no future problems. Thank you for your stay and your feedback.

8/10 – Gut

Bonnie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing that I con say bad it. It sounded like someone was tapping on the door all night. But when I got up and checked it was the heater making the noise. Everything other then that it was good.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Megan Williams am 26. Jan. 2024
Sorry for the noise we will be looking into it to get it taken care of. Thank you for your feedback and stay.

6/10 – Okay

Carolyn

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The breakfast on my last day there was not good the eggs and sausage had a bad smell to them and I could not eat due to the smell
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Megan Williams am 25. Jan. 2024
Sorry to hear that your breakfast was not up to your liking. We will be lokking into it. Thank you for your stay and feedback.

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Megan Williams am 11. Jan. 2024
Thank you for your recent stay and feeback. Have a great day!

10/10 – Hervorragend

Terry

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Megan Williams am 11. Jan. 2024
Thank you for your recent stay and feedback. Have a great day.

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Greg A. GM am 4. Jan. 2024
Thank you Jeff for providing us with your valuable feedback. We appreciate you and your positive review.

4/10 – Schlecht

James

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very dirty, smelt like Marijuana in hallways and our room. Breakfast was not good.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
I sincerely apologize for your experience here at our property. We are currently undergoing some big changes and hope to present a better experience if you would so give us another opportunity to make it right. Again, we apologize.

8/10 – Gut

Josue

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is very close to the airport. The pool was nicely kept. Shopping centers and restaurants are up and down the road.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for your positive feedback from your recent stay with us.

6/10 – Okay

Thomas

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
We appreciate you and your valuable feedback. Thank you!

6/10 – Okay

Larry

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were a group of three with three different rooms. Want to signed room had dirty beds dirty towels and it had to go back down and ask for a clean room. They are unable to print our receipts or email them to us cuz their service was down this caused a problem for us to get reimbursed from our employer. The motel also charged my card twice for my room and I'm still waiting a day later for it to be rectified.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
I sincerely apologize for the not so wonderful accommodations that you experience at our property. I assure you though this feedback will be taken seriously. We have many changes coming. Again, Thank you for your feedback.

8/10 – Gut

Felicia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our key failed to open the door once. Other than they it was fine. I slept like a rock.my son slept great also.they staff was nice. Thank you.
Aufenthalt von 2 Nächten im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you so much for your positive review. Our family here at the Best Western Cascade work very hard to provide everyone with comfortable accommodations. Again, thank you for your feedback.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Breakfast eggs were gone and not replaced in the first hour. Room was not serviced over the weekend. General cleanlyness was good and the staff was very pleasent and helpfull.
Aufenthalt von 3 Nächten im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for your much valued feedback. I will pass this review on to the hotel staff and let them know they are doing a good job. I will look into and correct the long wait for hot food. Our apologies.\

2/10 – Ungenügend

Carlos

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Don't stay at this hotel Is the durty and worse hotel ever and the staff are rude
Aufenthalt von 1 Nacht im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for your valuable feedback. I apologize for your experience here at our property. We are currently undergoing some big changes. We hope you give us another chance here in the next 6 months.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value/Close to airport
The hotel keeps coffee available all day/night. The staff were friendly and helpful. The place is a bit dated but it is centrally located and was a comfortable stay.
Aufenthalt von 1 Nacht im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for taking time to provide us with your feedback. Our family here at the Best Western Cascade are working hard and diligently to make every guests next stay a better one. Again thank you.

2/10 – Ungenügend

Bayli

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
They were overbooked, so we lost our double Queen room, which was manageable since they had an open king suite we were able to take. However, the room was gross. Breakfast was disgusting, and the location felt unsafe.
Aufenthalt von 1 Nacht im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
I would like to start by apologizing for your less than suitable accommodations and experience at our property. I assure you your words have not fallen on deaf ears. We will learn from this. Again, thank you.

6/10 – Okay

Lisa

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The location is great. Front desk staff was very friendly. The thermostat didn’t work properly, broken tv remote and the breakfast wasn’t what was listed and everything seemed to be empty only an hour into breakfast
Aufenthalt von 1 Nacht im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
We are grateful for your feedback. I will let our Front Desk staff know about your kind review. I will also forward your feedback to our food and beverage dept. This will definitely be a learning opportunity. Again, Thank you.

8/10 – Gut

Patricia

Gut: Sauberkeit und Personal & Service
Pool was down for maintenance. Room had no safe.
Aufenthalt von 1 Nacht im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for giving our property a positive review. Our pool has been completely re-plumbed and is now working properly. Hopefully you will be able to enjoy it soon.

4/10 – Schlecht

Amanda

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The pool was closed and was not told until after the entire weekend was paid for and we were checked in, the beds are quite hard and their pillows are the size of a couch pillow, there was plates of food laying on the floor outside of rooms for hours, all I could smell every time I walked out of my room was weed, someone was either smoking it very often and in large amounts cuz it was quite strong smelling. When checking out I asked to be compensated in some way for the pool being closed, as I had read from reviews that it was literally closed two weeks before that as well and the women at the counter kept telling me that was a lie, dismissing what I was saying and just talking over me repeated it was a lie and then said you can't believe every review. Their driveway is very hard to pull out of especially if you need to make a left to get on 96 it's almost impossible especially during heavy traffic times.
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for taking time out of your busy schedule to provide us with your very valuable feedback. Your feedback has been forwarded to the new management team. We will take care of this. Again our apologies.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for your positive review. We appreciate your feedback.

6/10 – Okay

Courtney, Grand Rapids

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The breakfast was good. Because you can tell the property is under new management they still have work to do. Our microwave and the TV did not work and they didn't have any functional rooms to move us to.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for taking the time to provide us with your feedback. We greatly appreciate you and how understanding you are. Again thank you.

6/10 – Okay

RAYMOND

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for providing us with your valuable feedback.

8/10 – Gut

Caitlyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for taking the time to provide us with your positive feedback.

6/10 – Okay

Jean

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Greg Alder, GM am 20. Dez. 2023
Thank you for your feedback.

2/10 – Ungenügend

Melissa

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool closed for maintenance. Smells bad. Very old and dirty overall. Many things are broken-card reader on outside door, bar in elevator, chairs, exercise equipment, tv in fitness center.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
When I booked they did not tell us the pool wasnt open..it should be noted on their site..that is one of the reasons we booked there..the rooms were nice and clean..the breakfast could have been better..coffee was out..no butter sometimes..there was no cream cheese..only once..the guy wasnt doing a very good job..
Aufenthalt von 4 Nächten im Oktober 2023

4/10 – Schlecht

Malisa

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Only one double queen room of the two dble queen rooms we reserved. was unavailable and we got the protection plan. They upgraded to a king but only a couch available for our guest that was extra had to sleep in couch. Never supplied the bedding for the couch bed until we requested and only got two bath towels four 4 people and when ask for more was only given one. Other than that it was ok pool water was cold. No hot tub here.
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Norbert

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
There was only the desk chair in the room, no other chair. Bummer. The type of tile used in the bathroom, sink and entry door area gets very slippery and dangerous especially when wet. AS an older physically limited person in a so called "accessible" room, I felt very at risk and would NOT recommend this facility.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Kirk

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was enjoyable
Aufenthalt von 1 Nacht im September 2023