Thank you so much Susanne for staying with us and for your comment. We appreciate it.

Dear Stefanie, thank you so much for your visit. We are sorry to hear that our heating was not working well during your stay. We are replacing all the filters and have a maintenance checking through all the units to make sure they are in excellent working condition. We are, however, to hear that you enjoyed our hot tub and the dining room. We really appreciate your time in sharing your comment with us. Thank you.

Thank you so much, Beate for your 4/5 star rating and have a great day!

Greetings Allyssa, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Andrea, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Konrad, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Jean, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Timo, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Carlo, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Christel, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know how much you enjoyed your stay. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. We are at a loss to understand the compliment about our staff being formally friendly, but it appears you are stating they should be informally friendly. Just not sure what that means. For whatever this means, we apologize for not meeting your expectations.The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Petra, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. The location really makes it easy to the canyon! We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings Madelaine, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. The location really makes it easy to the canyon! We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings Anton, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings, Thank you for taking time to leave the review from you recent stay. We have been researching information on your comments. Unfortunately we could not find any information on where or who would have offered you a 15% discount. Since you made your reservation through Expedia something like this is extremely difficult, and as a practice something we do not do. We apologize for this misunderstanding and for not meeting your expectations. We wish you well for your future travels.

Dear James, we do not have a dumpster in front of our guestrooms. We are very sorry to hear if the trash pick up was too loud this morning - it is absolutely beyond our control as it must be done in accordance to the Waste Management's schedule, usually earlier in the morning. Regarding the hotel location, we are located in the town of Tusayan - 1 mile to the entrance and 7 miles to the rim. We are again, apologize if there is a misunderstanding when you booked. We appreciate your time and wish you the best in your future travels. Thank you.

Dear Neha, we are sorry to hear about your stay experience. Please note that our dumpster was located outside and around the corner of the building, however, your room has an interior access and no view of the dumpster. We showed you arrived before 6pm and no complaint regarding your concerns though. Have we known of your dissatisfaction, we would offered you a room move or even offer a free upgrade. Rest assured, our management team is made aware of your complaint and we are working hard for the solution. Thank you for your time.

Thank you for staying with us Laura. We are located just a mile OUTSIDE the park in the town of Tusayan. The seasonal shuttle is operated by the NPS itself, and the park pass/fee is required. It usually runs between mid May through Mid September. At this time, we recommend our guests to leave early (before 9am) for shorter line to enter the park. Thank you.