Dear Customer,Thank you once again for choosing us as your hotel and for your constructive criticism.You can always approach the customer service department and request information, we will be happy to answer any questions.We certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future.Sincerely,

Sehr geehrter Dunas Mirador Gast, Vielen Dank für Ihre Bewertung. Wir möchten uns für die Unannehmlichkeiten bei Ihnen entschuldigen. Es tut uns sehr leid, dass Sie Ihren Urlaub nicht in vollen Zügen genießen konnten. Wir nehmen Ihre Kritik sehr ernst und versuchen die von Ihnen angesprochenen Punkte zu verbessern. Wir würden uns sehr freuen Sie nochmals im Dunas Mirador begrüßen zu dürfen, damit Sie sich von unseren Verbesserungen überzeugen können. Mit freundlichen Grüßen, Antonio Cabrera Hoteldirektor

Dear Customer,Thank you very much for taking your time to write a comment about our hotel, and thank you once more for your nice words, about the service and the comfort and specially our staff, we will tell your comments to our colleagues, we are very proud to hear that the hotel met your expectations.Best regards,

Dear Customer,Thank you very much for taking your time to write a comment about our hotel, and thank you once more for your nice words, about the service and the comfort and specially our staff, we will tell your comments to our colleagues, we are very proud to hear that the hotel met your expectations.Best regards.

Dear Michelle,Thank you for taking a few minutes to write a review of your holiday at Mirador Maspalomas by Dunas***.We hope to see you again soon.Best regards,

Dear Ase,Thank you for sharing your impressions about Mirador Maspalomas by Dunas.We are glad to hear that our services met your expectations and that our team made your holiday enjoyable.We hope to see you again in the future.The staff of Mirador Maspalomas by Dunas wishes you a Merry Christmas and a Happy New Year 2024.Best regards,Customer Service.

Dear Vincent,Thank you for sharing your impressions about Mirador Maspalomas by Dunas.We are glad to hear that our services met your expectations and that our team made your holiday enjoyable.We hope to see you again in the future.The staff of Mirador Maspalomas by Dunas wishes you a Merry Christmas and a Happy New Year 2024.Best regards,Customer Service.

Estimado Santiago,Gracias por compartir sus impresiones sobre Mirador Maspalomas by Dunas.Nos alegra saber que nuestros servicios cumplieron sus expectativas y que nuestro equipo le hizo disfrutar de sus vacaciones.Esperamos verle de nuevo en el futuro.Un saludo,Guest Relations.

Dear Denise , Thank you for your stay at the Mirador Maspalomas by Dunas. We appreciate your comments and we will take note of everything you say but I must inform you that the sports bar is not included in our all-inclusive service, that is why our customers have a discount on the sports bar. Our hotel has air conditioning in the common areas but due to the heat wave we have been suffering, the temperatures have been very high. We cannot fight the weather but we do our best to make sure our guests have a good stay. Best regards, Tatiana A. Customer Service Department

Estimada Irina, Gracias por su estancia en el Mirador Maspalomas by Dunas. Apreciamos sus comentarios y estamos encantados de que haya disfrutado de su estancia y haya quedado satisfecho con nuestro personal y servicio. Esperamos volver a verle de nuevo. Saludos cordiales, Tatiana A. Departamento de Atención al Cliente

Dear Client,Thank you for choosing Mirador Maspalomas by Dunas to enjoy your holiday.We are glad to know that you enjoyed our facilities and our staff as much as we enjoyed your presence at the hotel. We hope to see you again soon.We send you our best regards.

Dear Client,Thank you for choosing Mirador Maspalomas by Dunas to enjoy your holiday.We are glad to know that you enjoyed our facilities and our staff as much as we enjoyed your presence at the hotel. We hope to see you again soon.We send you our best regards.

Kjære Heidi,Tusen takk for at du tok deg tid til å sende oss dine kommentarer og din verdifulle mening om vårt hotell Mirador Maspalomas by Dunas.Vi takker deg for dine ord som motiverer oss til å fortsette å forbedre oss hver dag. Vi håper å få deg til å besøke oss igjen i fremtiden.Tusen takk og vennlig hilsen,Tatiana A.Gjesteopplevelse.

Dear Guest,thank you very much for your high valuation about our hotel Mirador Maspalomas by Dunas.We are pleased to know that you appreciate our service and attentions so positively.Best regards,Vesela KrasenovaGuest Experience

Egregia Elena,La ringraziamo per aver scelto il nostro hotel Mirador Maspalomas by Dunas per le sue vacanze e per essersi ritagliata del tempo per valutarci.Ci rende molto felice sapere che ha apprezzato il trasporto che offriamo per raggiungere la spiaggia, il balcone privato delle camere e la cucina del nostro ristorante.Attentamente,Glenn AldiGuest Relations

Dear guest,Thank you for taking the time to rate our hotel. We are looking forward to welcome you back soon in order to improve your rating. Kind regards,Vesela V.Guest Relations

Estimada Sra. Zuleima, El equipo de Mirador Maspalomas by Dunas agredece su visita en nuestro hotelo y el tiempo dedidcado en hacernos llegar sus comentarios. Estamos contentos de leer que han disfrutado de nuestras instalaciones y servicios. Será un placer para nosotros darle la bienvenida en un futuro. Atentamente, Vesela V. Guest Experience

Dear Anne, Thank you for your stay at our hotel and for taking the time to write this review. We are glad to read that you had an overall good stay and enjoyed our services and installations. It would be a pleasure for us to welcome you again in the near future. Regards, Vesela V. Guest Relations

Dear Neil, Thank you for choosing our hotel Mirador Maspalomas by Dunas for your stay and for taking the time to share your experience with us. We are glad to read that you enjoyed our varied gastronomic offer and pool bar options. We hope you had a safe trip back home and it would be a pleasure for us to welcome you again in the near future. Kind Regards, Vesela V. Guest Experience

Dear Heidi, Thank you for choosing our hotel for your holidays and for taking the time to share your experience after your stay. We are glad to read that you had an overalla a good stay. We take a note of the observation that you mentioned and will forward it to the responsible Department. We hope to welcome you again in the near future. Regards, Vesela V. Guest Experience

Dear Mrs. Anneth, We thank you very much for your rating and we are very happy to know that you had a great stay at our hotel Mirador Maspalomas by Dunas. Thank you for recommending us with the highest score. Best regards, Vesela Krasenova Guest Experience

Dear Laila, thank you very much for taking the time to write a review about your stay in our hotel Don Gregory by Dunas. We are very happy you liked your stay but would like to apologise that some of the food options at our buffet did not meet your expectations. In our hotel wie have different days with different theme nights in order for everyone to find something that suits their taste. We also have a spanish evening. We are sorry if, during your stay you have been missing out on that day. We are happy you appreciated the staff in the restaurant and hope you give us the chance to convince you of our reception service as well. We hope you had a safe trip home and would be happy to see you again soon! Sincerely, Judith

Estimado Sr. Alejandro, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Mirador Maspalomas by Dunas y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos. Referente a la cena gala recepción le ha comunicado que pueden ir a las 21:00h en restaurante pensando que no le gustaria cenar a primera hora a las 18:00h. El día 31.12 nuestra animación tenía una variada programa con diferente actividades, cuales pueden consultar en el totem (digital board) al lado de recepción. Por la noche para adultos tuvimos durante los turnos de cena saxo y luego desde 21:30-22:15 show profesional. Luego session de Dj hasta 01:30. Lamento si no han recibido la información durante su estancia. Trabajamos a diario para la satisfacción de nuestros clientes y nos apena no haberlo logrado. No dude en reportar su insatisfacción en el momento para intentar brindarle una pronta solución. Esperamos nos brinde la oportunidad de recibirle nuevamente en un futuro y cambiar su punto de vista. Atentamente, Vesela V. Guest Experience

Dear Guest, Thank you very much for taking the time to share such nice comments about your experience here at our hotel and for recommending us to other possible future clients. We are very happy to read that your experience at Mirador Maspalomas by Dunas was great and we will surely forward your special appreciations for our team members to them. We are sorry that in some aspects we did not met your expectations completly. It encourages us to go on working with the aim to achieve the highest customer’s satisfaction. We hope you had a great travel back home. Kind Regards, Vesela V. Guest Experience

Estimada Sra. Ramos, Gracias por pasar sus vacaciones con nosotros y por dejarnos un comentario después de su estancia. Estamos encantados de leer que han disfrutado nuestras instalaciones y servicios, especialmente la piscina infantil. Me guisaría aprovechar esta oportunidad para comentarle que pueden coger ventilador prestado o alquiler aire acondicionado en recepción. Esperamos que han tenido buen regreso a casa y será un placer darle la bienvenida en un futuro. Saludos cordiales, Vesela V. Guest Experience