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Bewertungen von Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Bewertungen

8,0

Sehr gut

420 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
292 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
152 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
73 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
63 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

7,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Eva-Maria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Dorcas am 15. Jan. 2024
Dear Eva-Maria,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Mario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gutes bis sehr gutes Mittelklasshotel
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Dorcas am 8. Okt. 2023
Hi Mario,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Kind Regards,

10/10 – Hervorragend

Stefanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Strand zu Fuss erreichbar
Aufenthalt von 1 Nacht im März 2023
Antwort von Dagmara K, Director of Rooms am 10. März 2023
Dear Stefanie, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the Hotel well located. We hope to welcome you back in near future.

2/10 – Ungenügend

JASPREET

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room wasn’t ready even on check in time . Staff was rude and
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Domenic

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent , quality hotel at a prime convenient location close to the best ,that surfers paradise has to offer ..i stayed for 14 nights and enjoyed being welcomed by the hotel staff..i was inpressed with the generous size of the room given for superior delux guests ...Will definitely stay again and coup some accor membership points and bonuses / discounts..
Aufenthalt von 14 Nächten im Mai 2024
Antwort von Dorcas am 26. Mai 2024
Hi Domenic,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

YAYOI

Gut: Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Dorcas am 26. Mai 2024
Hi Yayoi,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

CHEE WAI

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Very helpful and pleasant staff .
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Dorcas am 26. Mai 2024
Dear Chee Wai,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Meena

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Dorcas am 26. Mai 2024
Hi MeenaThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Gavin

Gut: Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dorcas am 26. Mai 2024
Dear Gavin,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Trevor

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Hotel is central to everything in Surfers Paradise which made it very convenient but the hotel doesn't have its own parking and the facilities are out dated
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Dorcas am 19. Mai 2024
Dear Trevor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are currently working on a number of projects to improve the products for our guest. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Edward

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
The gentleman at the help desk was very helpful.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Dorcas am 19. Mai 2024
Hi Edward,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Lascelles

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Novotel Surfers Paradise is in a great location. Very central and good walking distance to lots of food and attractions. The hotel staff are amazing.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Dorcas am 19. Mai 2024
Hi Lascelles,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Russell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location Great facilities as always from Accors Novotel
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Dorcas am 10. Mai 2024
Hi Russell,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Lence

Aufenthalt von 4 Nächten im April 2024
Antwort von Dorcas am 26. Mai 2024
Hi Lence,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Robbie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Dorcas am 8. Mai 2024
Good Day Robbie,Thank you for choosing to us and for giving us the 5 out 5 review.Kind Regards,

10/10 – Hervorragend

TRISTAN

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dorcas am 6. Mai 2024
Dear TristanThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 Mark rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Snezana

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the distances ,it was close to main street, beach , restaurants...i didn't liked the noise of the next-door hotel's, we didn't sleep or rest the whole time that we was staying at Novotel.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorcas am 6. Mai 2024
Dear Guest ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Michael

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location, and access to the amenities
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorcas am 6. Mai 2024
Dear MichaelThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Juhee

Gut: Ausstattung und Zustand der Unterkunft
All well
Aufenthalt von 6 Nächten im April 2024
Antwort von Dorcas am 1. Mai 2024
Hi JuheeThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

MALIK ABDUL QADEER

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It is on perfect location
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear Malik Abdul Qadeer,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Mehreen

Aufenthalt von 1 Nacht im April 2024
Antwort von Dorcas am 19. Mai 2024
Hi Mehreen,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Neelam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome place to stay
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear Neelam,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Sana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good services and nice staff
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear Sana,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Aisling

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gym,pool, poolside QR code, spa, great location, friendly staff. Everything at your door
Aufenthalt von 3 Nächten im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear Aisling,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Aleksander, Picton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice room and view from the 16 th floor!
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear Aleksander,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Tara

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 6 Nächten im April 2024
Antwort von Dorcas am 19. Mai 2024
Dear Tara,Thank you for your rating.Kind Regards,Dorcas

6/10 – Okay

David

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Nathalie Anne-Marie, Wellington

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great stay. Comfortable room with amazing views. Sheridan at reception was lovely and really made my stay a wonderful experience.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dorcas am 24. Apr. 2024
Dear Nathalie Anne-Marie,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sheridan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Anjelika

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were lovely, quiet enough for the area its in. Clean rooms
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorcas am 30. Apr. 2024
Dear Anjelika,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Naomi

Aufenthalt von 7 Nächten im April 2024
Antwort von Dorcas am 13. Mai 2024
Hi Naomi,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Sarah

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
Aufenthalt von 7 Nächten im April 2024
Antwort von Dorcas am 22. Apr. 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Nicola

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Excellent view and great room for our family
Aufenthalt von 5 Nächten im April 2024
Antwort von Dorcas am 22. Apr. 2024
Hi Nicola,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 – Schlecht

Kathryn

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorcas am 22. Apr. 2024
Dear Kathryn,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Louisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
Aufenthalt von 2 Nächten im April 2024
Antwort von Dorcas am 18. Apr. 2024
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 – Hervorragend

Zlatko

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorcas am 11. Apr. 2024
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 – Okay

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
Aufenthalt von 4 Nächten im April 2024
Antwort von Dorcas am 9. Apr. 2024
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Balwinder

Aufenthalt von 2 Nächten im April 2024
Antwort von Dorcas am 24. Apr. 2024
Hi Balwinder,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Peter

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
Aufenthalt von 5 Nächten im März 2024
Antwort von Dorcas am 5. Apr. 2024
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Aimee, West End

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorcas am 3. Apr. 2024
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

LEONARD

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dorcas am 3. Apr. 2024
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second time staying here and they were excellent both times. Clean, great location and great breakfast
Aufenthalt von 10 Nächten im März 2024
Antwort von Dorcas am 3. Apr. 2024
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Binita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Dorcas am 3. Apr. 2024
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

William

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service was good and the staff friendly .
Aufenthalt von 2 Nächten im März 2024
Antwort von Dorcas am 26. März 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Mustafa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Dorcas am 26. März 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Brodie-Lee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorcas am 26. März 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 – Gut

Masahiko

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location.
Aufenthalt von 5 Nächten im März 2024
Antwort von Dorcas am 26. März 2024
Hi Masahiko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Brooke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorcas am 26. März 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 – Hervorragend

Jason

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Antwort von Dorcas am 26. März 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Barry

Mit dem Partner gereist
Gut: Sauberkeit
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorcas am 26. März 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 – Okay

Mahran D

Verbesserungswürdig: Sauberkeit
Aufenthalt von 7 Nächten im März 2024
Antwort von Dorcas am 26. März 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager